Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone. Google Rankings and Google My Business.

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

ChowNow

FEBRUARY 27, 2024

In today’s world, that means their mobile devices. To gain more diners and drive more orders, restaurants need to optimize their mobile marketing and make it easier to order. What’s mobile marketing? Why mobile marketing for restaurants? Here are some tips and tools to help you get started.

Marketing 78

Marketing Mobile Ordering Email Marketing Online Ordering 78

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

APRIL 1, 2022

Lock down your mobile POS devices so they can only access applications needed for your restaurant. For example, consistent traffic going to a country that you have no known reason to communicate with can indicate malicious software is exfiltrating data to another computer. Gain visibility into all traffic leaving the network.

Operations 240

Operations Point of Sale POS Small Business 240

Modern Restaurant Management

MARCH 22, 2022

The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. For example, the rise of ordering and delivery apps was due to consumers staying indoors to abide by social distancing rules. Staff Shortages Due to the Pandemic.

Mobile Ordering 203

Mobile Ordering Social Media Online Ordering Customer Service 203

Social Hospitality

AUGUST 25, 2019

C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. Why Do Chatbots Play a Role for Restaurant Businesses? But many small restaurants haven’t yet adopted emerging restaurant technology for customer communication.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Modern Restaurant Management

APRIL 19, 2023

Text messaging is now mainstream for many restaurant and food retail businesses and their communications plans. It’s no surprise that restaurants big and small are tapping into text messages to reach their customers. And rightfully so. But sending a text does no good if no one receives it.

Loyalty Program 179

Loyalty Program Mobile Ordering Customer Service Small Business 179

Modern Restaurant Management

APRIL 27, 2020

Small Business Administration (SBA) Jovita Carranza and U.S. million small businesses and protected over 30 million jobs for hardworking Americans," they said. "With Additional funding has been allocated for the Paycheck Protection Program (PPP ). For more information, visit: sba.gov/paycheckprotection.

Webinar 197

Webinar Mobile Ordering Loyalty Program Online Ordering 197

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. Restaurant websites should have a clean, uncluttered feel and customers should easily be able to navigate between pages.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Mad Mobile

FEBRUARY 5, 2024

Whatever the size of your operation, a tableside ordering system can help—it’s certainly not a tool for just large corporate restaurants. As a business owner, you’re always trying to maximize your operational efficiency. There are plenty of ways people cut costs to try and save a business that simply don’t work.

Ordering 52

Ordering Fast Casual Mobile Ordering Customer Service 52

Modern Restaurant Management

NOVEMBER 14, 2023

These alternatives are not only more customer-friendly but also provide businesses with the tools to streamline the feedback collection process and extract meaningful insights to drive improvements. Customers can provide feedback effortlessly using their mobile phones, anytime and anywhere.

Bar 189

Bar Tip Distribution Customer Experience Customer Service 189

Modern Restaurant Management

MAY 18, 2020

The Small Business Administration (SBA), in consultation with the Department of the Treasury , released the Paycheck Protection Program (PPP) Loan Forgiveness Application and detailed instructions for the application. Upserve is offering its Virtual POS and Online Ordering tools for free for 12 months to any restaurant.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

Modern Restaurant Management

NOVEMBER 5, 2020

With these guidelines in mind, contactless technologies are finding their calling in the pandemic environment as they enable customers to use their own mobile devices, thereby greatly reducing contact or touching, as the name would suggest. It also encourages the use of credit cards and contactless payment systems.

Technology 184

Technology Guest Recovery Customer Experience Mobile Ordering 184

Open for Business

NOVEMBER 21, 2022

A contactless payment system is any type of digital ordering and payment method that doesn’t require direct physical contact between a payment device and the point of sale terminal. It also includes payment through near-field communication (NFC), the technology behind. What are mobile wallets? They simply tap and go.

Mobile Ordering 78

Mobile Ordering Coupons Point of Sale Front of House 78

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

JUNE 5, 2020

As consumers have come to rely on their cell phones in virtually every aspect of their lives, restaurants should consider letting guests order via mobile rather than at a counter. Contactless Ordering. This can be done by making interactive menus available online or in an app. Contactless Payments.

Fast Casual 208

Fast Casual Online Ordering Cash Management Mobile Ordering 208

Modern Restaurant Management

MAY 18, 2021

When COVID-19 forced restaurant shutdowns more than a year ago, foodies sprung into action to help our favorite businesses survive what we thought would be a slow few weeks. By August 2020, Americans reported ordering takeout 2.4 times a week, spending a total of $67 weekly since the start of the pandemic.

Delivery 168

Delivery Kitchen Safety Social Media Online Ordering 168

Modern Restaurant Management

SEPTEMBER 16, 2020

Below are a few examples of small and big F&B chains applying unique marketing techniques. What’s working right now: Hours should be updated everywhere: Facebook, google my business, yelp, your website, etc. Pizza chains still getting orders via phone 70 percent of the time. Burger King putting a QR Code in the VMAs.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Next Restaurants

JUNE 30, 2020

Owners are faced with the challenge of keeping their business alive even amidst limited gatherings, quarantines, curfews, and the fear of infection. Share photos of your delivery team picking up orders, happy customers ordering takeout, and your staff making sure your restaurant is extra clean.

Social Media 160

Social Media Email Marketing Online Ordering Food Safety 160

Modern Restaurant Management

JULY 6, 2021

With dining restrictions lifting and restaurants’ busy season upon us, employers are ramping up hiring in order to meet the demand of the summer. Census Bureau’s Small Business Pulse Survey in late May, an average of 50.2 Census Bureau’s Small Business Pulse Survey in late May, an average of 50.2

Restaurant Law 180

Restaurant Law Small Business Mobile Ordering Recruiting 180

Modern Restaurant Management

FEBRUARY 18, 2020

This new year is a perfect time to begin shaping a long-term vision and identifying opportunities for growing your restaurant or food services business over the next ten years. The sheer market size of Gen Z and their discretionary spending dollars should make restaurants and food services businesses sit up and take notice.

Marketing 209

Marketing Social Media Fast Casual Influencer 209

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Restaurant365

MARCH 25, 2020

There are many financial and operational factors that you must consider before making these business-altering decisions. However, if you determine that pivoting to a takeout/delivery only model is the best business move for your restaurant business, these 12 tips could help ease your transition. Update your website’s home page.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

ChowNow

DECEMBER 16, 2020

The restaurant delivery business has grown enormously in recent years, and it shows no signs of fading. Since the start of the COVID-19 pandemic, roughly half of all consumers have ordered delivery from a restaurant, and delivery sales have increased by 120 percent. Keep an eye on delivery hours and order volume, too.

Delivery 78

Delivery Email Marketing Mobile Ordering Online Ordering 78

The Restaurant Times

JANUARY 26, 2023

A traditional point of sale (POS) used to be a restaurant billing software that processed orders and produced receipts. Top 5 Restaurant POS Features To Look For In 2023 A POS system today is capable of handling employee schedules and clock-ins, data collection for business intelligence, and providing a personalized customer experience.

POS 59

POS 2023 Loyalty Program Point of Sale 59

Izettle

SEPTEMBER 1, 2020

The current situation has been a challenge for everyone in the independent business community, but many of the restrictions by local governments are now being lifted. Business, but not as usual. There are many things businesses should be doing to adapt to the changing consumer behaviours. The road to recovery starts here.

Mobile Ordering 98

Mobile Ordering Point of Sale Online Ordering Small Business 98

Sling

JANUARY 13, 2021

Is your business thinking about getting involved in the gig economy? Does your business already rely on gig-economy workers? Either way, this new workforce is an integral part of business success in the 21st century. Business Benefits Of The Gig Economy. Industries That Participate In The Gig Economy. 1) Low Overhead.

Mobile Ordering 78

Mobile Ordering Small Business Hiring Training 78

Perfect Daily Grind

APRIL 4, 2023

And while many coffee businesses believe that consumers also want to know the same information, is this really an accurate assumption? Therefore, it’s essential that roasters and coffee shops are able to bridge the gap between producers and consumers in order to communicate these attributes more effectively.

Consumer Goods 144

Consumer Goods Sustainability Email Marketing Café 144

Lavu

APRIL 8, 2020

Choosing a point of sale (POS) system is one of the most important business decisions to make. A solid foundation can be built with the right POS for all your information requirements and application needs, today and tomorrow, so you can focus on growing your business. Customer Engagement & Business Operations.

POS 78

POS Loyalty Program Mobile Ordering Point of Sale 78

BNG Point of Sale

FEBRUARY 4, 2022

Once a customer's payment is read by one of these terminals it will then contact their bank in order verify if there are enough funds available for purchase before complete transaction processing. As more and more businesses explore operations outside of fixed locations, wireless payment processing has gained popularity in recent years.?

Mobile Ordering 52

Mobile Ordering Customer Service Retail Customer Experience 52

BNG Point of Sale

FEBRUARY 4, 2022

Once a customer's payment is read by one of these terminals it will then contact their bank in order verify if there are enough funds available for purchase before complete transaction processing. As more and more businesses explore operations outside of fixed locations, wireless payment processing has gained popularity in recent years.?

Mobile Ordering 52

Mobile Ordering Customer Service Retail Customer Experience 52

Restaurant365

APRIL 4, 2022

Businesses in most industries spend about 6% to 7% of annual sales on various technology to help make them better at what they do. At the same time, in-store dining—which once accounted for 80% of most restaurants’ business—and takeout—which previously accounted for 20% of sales—flipped. Communication is Key.

Point of Sale 78

Point of Sale Technology Customer Experience Mobile Ordering 78

ChowNow

NOVEMBER 4, 2020

Emily Plotkin : Normally, when we have conversations with our clients, whether they’ve just started with us or have been a partner of ours for years, we always speak about online ordering as a certain aspect of their business. But all of a sudden, it became their entire business.

Online Ordering 78

Online Ordering Mobile Ordering Seasonal Menu Social Media 78

BNG Point of Sale

OCTOBER 13, 2021

These benefits are particularly strong for new business owners who must keep a close eye on profit. Business owners have many POS systems from which to choose. In this article, we take a closer look at each type of device and software and explain which features are helpful for a range of business types. Touchscreen terminal.

POS 52

POS Loyalty Program Point of Sale Cash Management 52