Modern Restaurant Management

SEPTEMBER 13, 2023

Regardless of how long employees intend to stay in a role — whether a seasonal job or a more permanent passion—restaurant operators have a common goal to keep staff happy, productive, and loyal. Higher Pay Helps but Empathy can Pay Dividends So, what can restaurant operators do to minimize employee churn?

Management 476

Management Management Coaching Front of House 476

Modern Restaurant Management

APRIL 9, 2020

No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. Others may have decided to shutter operations altogether. Communicate and Collaborate Beyond the HR Department. Keep in mind, employment laws and regulations vary by state and localities.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage. This leads to the abnormally high turnover rate most operators experience today.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

7 Shifts

NOVEMBER 27, 2024

Cody, Joe, and Allie opened the fifth location in Albion and now operate all the stores together. We chatted with Allie Bobe, Owner/Manager, about managing almost 100 employees across five locations and keeping tradition alive while modernizing operations. 7shifts was very easy to get started with. It's one of my favorite features.”

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

JANUARY 23, 2023

Enlivening the culture starts with an effective plan, an inclusive idea able to be authentically communicated and practical in its expectation. We strive to empower our employees by coaching them for long-term success. The second part is constant communication about the happenings of the company. You cannot force it.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Modern Restaurant Management

MARCH 13, 2020

For myself, as a lifelong and collegiate-level athlete, I am reminded of the lessons in leadership taught to me by coaches, my family, and professional mentors. While foodservice operators are responding operationally to the coronavirus outbreak, an equal number also are asking "What now?

Leadership 539

Leadership Sports Catering Customer Service 539

Culinary Cues

FEBRUARY 8, 2020

It is the team behind the chef that makes a successful restaurant; it is the team that executes the chef’s vision; and it is the team’s focus that allows the chef’s cost consciousness to result in a financially successful operation. Building pride in team is a foundational requirement of leadership and coaching. BE CONSISTENT.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Modern Restaurant Management

MAY 13, 2025

Digital-first communication (in a face-to-face industry) : Gen Z grew up in a world where nearly everything — learning, socializing, and problem-solving—happened online. Instead of “tough love,” frame feedback as coaching. And there are a few reasons behind this: 1. Reinforce growth, not just mistakes.

Leadership 282

Leadership Hospitality Coaching 2024 282

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Communication 493

Modern Restaurant Management

MARCH 10, 2020

” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS).

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

MAY 6, 2025

How operators can reduce risk with better documentation, consistent policies, and stronger training. Here’s what every restaurant operator needs to know. Action taken and what was communicated to the employee Employee response or acknowledgment And yes, verbal warnings should be documented too. If not, pause.

Document 251

Document Leadership Coaching Restaurant Law 251

Culinary Cues

MARCH 25, 2021

Copycat operations can certainly thrive, but greatness comes from uniqueness and excellence in executing that uniqueness. [] COMMITMENT: Greatness tends to surround those who dedicate themselves and much of their lives to the pursuit of excellence. The best chefs have built a network of associates over years of working in kitchens.

Communication 450

Communication Coaching Fine Dining Influencer 450

Modern Restaurant Management

JANUARY 8, 2021

As the COVID-19 pandemic continues, and surges in many parts of the country, restaurant owners are continuing to navigate constantly changing guidelines for operating their restaurants. Increase Communication for Everyone. Keep Masks On, But Get In Sync.

Technology 395

Technology Front of House Kitchen Safety Back of House 395

Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. And there are a number of easy ways to do it: Praise publicly on internal communication channels like email, group chats, or staff pages. Communication is lacking.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

APRIL 27, 2020

." Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.”

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

FEBRUARY 17, 2021

Good media coaching helps interviewees develop key messaging in advance, as well as an on-the-spot strategy during an uncertain or uncomfortable scenario. The more you understand the media outlet, the more you will be able to communicate with your audience. Tell your coach right away what worries you the most and why.

Coaching 474

Coaching Sports Sourcing Influencer 474

7 Shifts

JULY 29, 2021

We chatted with two of Kaldi's team members—Keith Kildron and Jillian Methvin—to get a picture of how the team uses 7shifts in their day-to-day operations, as well as how 7shifts has evolved as the business grew. Keith is Kaldi's VP of Operations, and Jillian oversees 8 locations as a regional manager. The Key to Communication.

Communication 370

Communication Employee Relations Coaching 2014 370

7 Shifts

JANUARY 5, 2022

7shifts specializes in breaking down communication barriers between restaurant staff and employees to make scheduling easier, improve employee engagement, and save restaurants thousands in labor costs. With the addition of 7shifts' Engage, we have gained valuable insights into our operations we never had before.

Back of House 368

Back of House Point of Sale Front of House Coaching 368

Modern Restaurant Management

JANUARY 12, 2024

Patience, consistency, and leveraging operational resources offered by our franchisor network have been instrumental in building trust and credibility while meeting customer expectations. Open Communication Effective communication across all levels of operations is crucial for successful catering growth.

Catering 275

Catering Coaching Communication Customer Service 275

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. This is how a team operates. [] INADEQUATE FOCUS ON COST. “My

Leadership 472

Leadership Point of Sale Training Coaching 472

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!” Not always.

Coaching 360

Coaching Back of House Front of House Take-out 360

Embrace the Suck

JANUARY 20, 2021

Many operators are struggling to find any staff! I have a rule that all my coaching clients must follow: 100% Thank U’s. Use a tool that cuts through the b t and will give you an inner look at how a person will lead, communicate, accomplish tasks, handle feedback, and what stresses them out. Are they breathing?

Recruiting 384

Recruiting Coaching Hiring Take-out 384

7 Shifts

OCTOBER 1, 2024

When it comes to operations, using restaurant management tools with easy scheduling features ensures you have the right number of staff during peak hours without over or under-scheduling. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Embrace the Suck

MAY 24, 2023

Take the initiative, communicate, and show genuine interest in their capabilities. If a candidate seems promising in terms of personality, complement it with a behavioral assessment to gain a better understanding of their leadership style, communication skills, and response to feedback. These queries reveal their values and attitudes.

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

Modern Restaurant Management

MARCH 27, 2024

Retaining quality staff members is always a key challenge for restaurant operators. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more.

Coaching 275

Coaching Franchise Franchising Book 275

7 Shifts

AUGUST 19, 2020

Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Your training sets the standard for your restaurant It goes without saying that you care about your employees—but if you’re running a large operation, employees can feel disconnected and disposable.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

SEPTEMBER 19, 2024

Problem When Avery came back to the business, the restaurant was still operating with manual processes. Team Communication Managers send announcements to the whole team or to specific groups, like the people scheduled to work that day. His managers focus on the day-to-day operations while he focuses on growth.

Cash Management 370

Cash Management POS Customer Experience Food Truck 370

Modern Restaurant Management

AUGUST 19, 2020

. “Restaurant of the Future: How to Take Advantage of the Digital Transformation,” a panel discussion about how technology spurred by COVID-19 will help shape the way restaurants operate, will take place on Thursday, Aug. We help the operator through every major decision. 20 at 4 p.m. US Foods Ghost Kitchens.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Rocket Fuel

NOVEMBER 6, 2024

The final quarter is traditionally a slower time for quick service restaurants (QSRs), but operators can use this time to streamline operations, align payroll practices, and enhance their culture. Many operators start this process in September, but this isn’t required. The earlier you start, the better.

Operations 52

Operations Employee Relations Tip Distribution Guest Recovery 52

7 Shifts

JULY 25, 2024

Keeping the lines of communication open and ensuring everyone feels heard is the goal. Kwini Reed Owner/Operator, Poppy & Seed, Poppy + Rose, Root of All Food Catering Reed emphasizes that teamwork, transparency, and mutual respect are key to a successful manager-employee dynamic in restaurants.

Management 221

Management Management Book Coaching 221

Black Box Intelligence

DECEMBER 5, 2024

These natural insights are gold for improving operations. Alert you to emerging issues & trends Track your performance against competitors Identify specific operational improvements Show the impact on sales and traffic Real Results from Real Restaurants ASR is a real driver to success for restaurants.

Coaching 78

Coaching Customer Service Restaurant Law Customer Experience 78

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? Why acing the employee lifecycle matters The employee lifecycle holds one of the keys to restaurant success for owners and operators.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Modern Restaurant Management

MAY 28, 2021

" The coveted “Operator of the Year” award went to Kevin and Beth Ellis (multi-units in North and South Carolina) and Lane and Lori West (single unit in Southern Pines, North Carolina). Comeback Operator of the Year : Scott Teverbaugh, Fishers, IN. Highest Average Ticket Price : Michelle Constantino, Naperville, IL.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Squirrel Systems

MARCH 5, 2025

Debbie holds a BFA in Advertising and Graphic Design from Paier College of Art and recently obtained a Certified Professional Coach degree from iPEC Coaching. In this role, she oversees People Services, Internal Communications, and Learning & Development.

2025 71

2025 Hospitality Leadership Coaching 71

Culinary Cues

JUNE 11, 2021

Chefs can be great teachers when they understand the importance of communication, filtered words, and great storytelling. Learn to become a storyteller, build your positive vocabulary, discover how to use those filters, take a deep breath and coach your response to others – even when it is difficult to do so. Dan Fogelberg.

Coaching 450

Coaching Café Leadership Pricing 450