Modern Restaurant Management

APRIL 9, 2020

No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. From changing hours of operation, to staggering shifts, and transitions to take-out and delivery service options, look for areas of flexibility in your business operations. Share Guidance. Be Transparent.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. Many of these workers literally represent your company, your services and, perhaps most importantly, your brand.

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Communication 493

Modern Restaurant Management

MARCH 13, 2020

For myself, as a lifelong and collegiate-level athlete, I am reminded of the lessons in leadership taught to me by coaches, my family, and professional mentors. Operators that focus on meeting their customers needs’ in terms of takeout and delivery options, will likely experience some success. 2: Practice Adaptability.

Leadership 539

Leadership Sports Catering Customer Service 539

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

7 Shifts

OCTOBER 1, 2024

They must also focus on creating memorable experiences for customers at every touchpoint. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Food quality Food quality plays a big role in your customer’s experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Keeping a training manual at service stations or behind bars gives everyone a source of truth and helps iron out those little mistakes.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. With industry data projecting the catering and food service sector to reach $477.3B

Catering 275

Catering Coaching Communication Customer Service 275

Modern Restaurant Management

APRIL 27, 2020

. “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods. How to create engaging social media content to stay connected with customers.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. The user has full control over their account and can opt out of the secure service at any time.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

Culinary Cues

AUGUST 31, 2020

Rest assured, at some point restaurants will rise up again, clubs and hotels will measure success based on occupancy and food service activity, and the position of “chef” will be center stage in driving sales and measuring profitability.

Leadership 471

Leadership Point of Sale Training Coaching 471

Goliath Consulting

JULY 28, 2020

Another profound shift in the industry is the way staff is now expected to interact with their customers. Effective Communication. Good communication is the foundation of good leadership, and the need for this soft skill has become more significant with the pandemic. Conclusion.

Leadership 348

Leadership Employee Relations Front of House Communication 348

Black Box Intelligence

DECEMBER 5, 2024

Neither does your customer. Meanwhile, what actually matters to your customers is flying under your radar and its costing you big time. Limited Service brands with an ASR of 4.4 And Full Service? Better ratings and more reviews mean more visibility, which means more customers. Probably your yoga studio.

Coaching 78

Coaching Customer Service Restaurant Law Customer Experience 78

ChowNow

MARCH 10, 2021

We also help restaurants grow their customer base in two important ways. Two: We have our own commission-free marketplace, so restaurants can meet eager new customers without hurting their margins. . They save 25% or more on every sale compared to commission-based online ordering services. Analysis of customer ordering trends.

Online Ordering 195

Online Ordering Email Marketing Loyalty Program Website Management 195

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

7 Shifts

OCTOBER 16, 2023

It directly influences the quality of service and the dining experience for customers. Well-trained and engaged staff contribute to better customer satisfaction. That’s where 7shifts’ Task Management and Team Communication tools come in. No need for paper checklists, loose sheets, random WhatsApp groups, or telephone tag.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Hot Schedules

MAY 10, 2021

So how do you stack your bench and coach your own team to maximum efficiency? Seasonal venues service tens of thousands of people – often in a single night! Using e-learning to customize content for on-the-go learners allows your team to access training material on their time, even from their own mobile devices. Presentation.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. This all translates to more satisfied customers and better business. So how can you ensure you are creating the right workplace culture to retain employees?

Coaching 195

Coaching Training Book Customer Service 195

Modern Restaurant Management

JANUARY 17, 2020

We are dedicated to our guests and by welcoming well-qualified franchisees who share our commitment to excellence into the Benihana family, we will be even better positioned to continue providing our guests with the outstanding food and service they have come to know and love!" and PepsiCo, Inc.

Franchise 340

Franchise Franchising 2020 Fast Casual 340

Rocket Fuel

NOVEMBER 6, 2024

The final quarter is traditionally a slower time for quick service restaurants (QSRs), but operators can use this time to streamline operations, align payroll practices, and enhance their culture. Alternatively, they might employ self-service portals so staff can access information when they are not at work.

Operations 52

Operations Employee Relations Tip Distribution Guest Recovery 52

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. “The level of interest and our customer profile in the Midwest is remarkable,” Milburn said.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

OCTOBER 21, 2019

. “The fundamental shift away from animal product consumption towards more wholesome, plant-based options is our opportunity as a society to create a healthier world for future generations”, commented Ben Davis, Content & Communications Director, Plant Based World Conference & Expo. " by CHLOE.'s With more than 4.5

Retail 226

Retail Consumer Goods Point of Sale Seasonal Menu 226

Gecko Hospitality

MARCH 10, 2023

Toxic workplace culture Inability to work flexible hours Low wages Long hours Poor communication No opportunity for growth Employee doesn’t feel connected Lack of recognition Overworked due to understaffing There are other reasons for leaving the hospitality industry such as relocation, but, the majority of quits are due to leaders.

Hospitality 98

Hospitality Leadership Coaching Seminar 98

Future Food

MARCH 5, 2019

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. Customers have become better informed, they have choices and they will communicate their dissatisfaction when they feel food and service is second-rate.

Customer Experience 99

Customer Experience Hospitality Coaching Customer Service 99

Modern Restaurant Management

DECEMBER 12, 2019

Customers can also purchase the First Book Bundle at Pizza Hut, where $1 from every bundle purchased will be donated to First Book. Erik Mallon will serve as Senior Director of Franchise Development, and Jim Hicks assumes the role of Director of Operational Services and Training. ” Camille Chavez. .”

Franchise 275

Franchise Franchising Loyalty Program Book 275

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 81

Leadership Coaching Customer Experience Sustainability 81

Crunchtime

JULY 20, 2023

The cleanliness of the store entrance, the freshness of food on display, and other aspects of a visit may not always be noticed by visitors, but operations leaders know that the key to creating repeat customers is to provide outstanding service to customers consistently.

Franchise 78

Franchise Franchising Operations Coaching 78

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. It’s possible you could even lose customers you cannot get back. Accountability.

Coaching 75

Coaching Employee Relations Hiring Document 75

Sling

OCTOBER 9, 2020

Performance management is a regular, ongoing practice of communication and discussion between a business owner or manager and the employees who are part of their team. The purpose of this communication is to support, streamline, and facilitate the organizational strategy of the business. Let’s look at those phases in detail.

Management 78

Management Management Communication Coaching 78

Restaurant Clicks

NOVEMBER 12, 2021

Personally, some of the things I look for in a bar include the services offered, food and drinks selection, decor, and the general atmosphere. Literally, the place isn’t big, but their services are top-notch. The bar gives coach seating priority to customers with physical disabilities to extend their comfort levels.

Bar 126

Bar Seating Coaching Seasonal Menu 126

360Training

JULY 23, 2020

Recently, we talked about careers in food service management and how most managers (and owners!) Training and development can be the keys to higher staff retention, higher customer satisfaction, and better food safety. Better yet, they need a mentor to coach them through their decisions. Training and Development: You Need Both.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Aaron Allen & Associates

JUNE 25, 2024

An optimized layout means your team can work on your menu more smoothly and effectively, which translates to faster service and happier customers. A well-planned reconfiguration will accommodate future expansion and new menus , ensuring that your kitchen can handle increased demand without compromising on service quality.

Coaching 59

Coaching Kitchen Safety Back of House Fast Casual 59

Crunchtime

FEBRUARY 21, 2022

Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board. Here’s a 5-Step Leadership Ladder that you can use as-is or customize and integrate into your own blended learning program. It doesn’t have to be.

Leadership 78

Leadership Employee Relations Coaching Training 78

Crunchtime

JULY 20, 2023

The cleanliness of the store entrance, the freshness of food on display, and other aspects of a visit may not always be noticed by visitors, but operations leaders know that the key to creating repeat customers is to provide outstanding service to customers consistently.

Franchise 60

Franchise Franchising Operations Coaching 60

Black Box Intelligence

MAY 25, 2021

Last week, over 80,000 tweets using the phrase “We are closed” started trending on Twitter, showing drive thru and front door signs asking guests to be patient with slow or bungled service. Spend as much time learning about this audience as you do your customers. I encourage you to look at what the masses had to say.

Social Media 98

Social Media Leadership Coaching Hiring 98

Clover - Restaurants

JULY 11, 2024

Joining forces with other businesses helps allow owners to pool resources and create new ways to attract and delight customers. There are a host of potential benefits of small business collaboration–not just for each of the businesses involved, but also for the local community.

Small Business 52

Small Business Retail Customer Service Food Truck 52