Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

Mobile Ordering 204

Mobile Ordering Marketing Menu Fast Casual 204

Lavu

MARCH 25, 2020

In recent years, fast-casual establishments have dominated the restaurant industry. Fast-casual restaurants are adapting to meet the demand of their customers. With fast-casual restaurants popping up all over the United States, many restaurant owners are eager to get on board. However, in 2016 this is beginning to change.

Fast Casual 60

Fast Casual Casual Point of Sale Online Ordering 60

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Prepare for Changing Conditions. Create Frictionless Transactions.

Customer Experience 239

Customer Experience Fast Casual Customer Service Mobile Ordering 239

Mad Mobile

FEBRUARY 5, 2024

Whatever the size of your operation, a tableside ordering system can help—it’s certainly not a tool for just large corporate restaurants. In fact, surveys show that 56% of people dine out at least twice a week! Implementing a tableside ordering system like CAKE from Mad Mobile can reshape how you run your business.

Ordering 52

Ordering Fast Casual Mobile Ordering Customer Service 52

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 190

2021 Fast Casual Mobile Ordering Guest Recovery 190

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 171

2021 Fast Casual Mobile Ordering Social Media 171

Modern Restaurant Management

FEBRUARY 17, 2023

By restaurant category: 50 percent reported using quick-service restaurants “more” or “much more” 36 percent increased visits to full-service restaurants 39 percent increased visits to casual eateries 39 percent increased visits to breakfast restaurants So who are these frequent users? Lean on technology. ”

Loyalty Program 188

Loyalty Program Mobile Ordering Customer Service 2022 188

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app. Because patrons are not able to dine out, call-ahead orders have increased.

Technology 189

Technology Healthcare Social Media Mobile Ordering 189

Focus POS

DECEMBER 11, 2019

Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. Excellent service in-house and out-of-house. Guest experience starts with service. Loyalty Perks.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Modern Restaurant Management

AUGUST 17, 2020

The survey found that 59 percent of US and 47 percent of UK consumers plan to dine-out as soon as they are able. But while limited dining options are available, people have shown an increased desire to help out independent restaurants. Mixed take-out bag. Can't touch this.

2020 198

2020 Loyalty Program Mobile Ordering Fast Casual 198

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Here are their responses.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. The first gusto!

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

OCTOBER 12, 2020

Those who struggle the most are the polished casual and fine dining restaurants who thrived on the in-person guest experience they delivered. They made it simple to call ahead and have the order delivered to the car. He hadn't ordered it, but they took it upon themselves to provide that special extra touch.

Customer Experience 216

Customer Experience Fine Dining Mobile Ordering Innovation 216

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 198

2023 Loyalty Program Mobile Ordering Customer Experience 198

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come. “Will this look good on Instagram?”

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Modern Restaurant Management

APRIL 11, 2023

Who among us hasn’t ordered food through a convenient mobile application, with menu choices ranging from not just quick-serve or fast-casual restaurants, but convenience stores as well? The following trends show how brands are taking advantage of this growing movement. through ghost-kitchen operator ChefSuite.

Fast Casual 190

Fast Casual Customer Service Sustainability Customer Experience 190

Modern Restaurant Management

MAY 27, 2021

Smart fast-casual concepts were laying the groundwork for their own off-premise future – reconfiguring stores for majority carry-out business and installing drive-through lanes of their own. The real issue to address is why a guest needs a $1 off coupon to use your brand only once.

Mobile Ordering 216

Mobile Ordering Airlines Fast Casual Coupons 216

MadMobile

AUGUST 11, 2022

With thousands of restaurants across the US, – how do you stand out in this saturated market? Fast Casual Fast Food Casual Dining Fine Dining Contemporary Casual Full Service Cafe or Bistro Bars & Pubs Food Trucks What are the different types of restaurants? Well, it all comes down to your restaurant concept.

Fast Casual 52

Fast Casual Fine Dining Food Truck Mobile Ordering 52

7 Shifts

JUNE 4, 2021

Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. Time to break that out again. It's generally accepted that keeping food costs around 28-35% is what it takes to run a profitable restaurant. Your inventory turnover ratio tracks how many times you sell out of your entire inventory over a given period.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

APRIL 15, 2020

As more restaurants focus their undivided attention on their off-premise offerings and guests adapt their consumption to this new environment, plus some of the government relief measures take effect, some small improvements may lie ahead.” Consumers are still very willing to get mobile and visit your stores for pick-up.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Restaurants can soften the impact of the labor shortage in 2022 by doubling down on retention, shaking up the traditional business model and taking advantage of technology to increase efficiency and streamline the dining experience.

2022 190

2022 Hospitality Loyalty Program Point of Sale 190

Modern Restaurant Management

JUNE 23, 2022

Taking orders at the counter and preparing quick meals were not necessarily perceived as stepping stones to better-paid careers with expanded responsibilities. Real-time alerts warn staff if a temperature-sensitive location falls out of acceptable range. Cashiers, cooks, and other QSR crew members. Fast forward to 2022.

Food 190

Food Food Safety Front of House Fast Casual 190

Modern Restaurant Management

APRIL 29, 2020

Joey Coiffi, top photo, CEO of The Salad House , a growing New Jersey-based fast casual franchise, discusses how their restaurants were able to quickly ramp up to help out, the impact of social media sharing as well as restaurant technology's role in giving back. We implemented curbside take-out and other options for our customers.

Social Media 190

Social Media Front of House Fast Casual Back of House 190

Modern Restaurant Management

DECEMBER 16, 2020

“The challenge – and opportunity – for those in the Casual/Midscale category is to be more nimble so that they can also pivot quickly in response to changing circumstances. This ad again offers a convenient solution for homebound consumers, especially with online ordering and delivery available.

Fast Casual 145

Fast Casual Advertising Casual Online Ordering 145

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. And during the current climate, it has become more important than ever.

Fast Casual 164

Fast Casual Food Safety Loyalty Program Customer Experience 164

EATER

MAY 5, 2023

People just aren’t hanging out at fast food joints the way they used to. Now, McDonald’s and other fast food and fast casual giants are betting on the “digital kitchen” — sleek, compact stores that harness automation and digitalization to have diners ordering through mobile apps or digital kiosks — to get diners in and out in record time.

Fast Casual 107

Fast Casual Food Food Order Mobile Ordering 107

Modern Restaurant Management

JANUARY 3, 2024

Additionally, it means enacting ways to incentivize guests to order from a brand’s direct ordering channels, with offers like exclusive items and pricing, to drive in-house digital sales and therefore retain owned guest data. – Noah Glass, Founder & CEO, Olo Looking ahead to 2024, we anticipate more change.

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

Future Food

SEPTEMBER 6, 2023

As the cost of living pressures continue to bite in Australia, consumers are becoming increasingly discerning about where, when and how much of their disposable income they spend on eating out. Shopping centres driving initiatives and experiences in order to adapt to the changing consumer landscape.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

As the cost of living pressures continue to bite in Australia, consumers are becoming increasingly discerning about where, when and how much of their disposable income they spend on eating out. Shopping centres driving initiatives and experiences in order to adapt to the changing consumer landscape.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. The sheer market size of Gen Z and their discretionary spending dollars should make restaurants and food services businesses sit up and take notice.

Marketing 209

Marketing Social Media Fast Casual Influencer 209

Black Box Intelligence

MARCH 4, 2021

These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. For many limited-service restaurants, this could mean additional drive-thru lanes or take-out windows. Frustration felt by the guest can be mitigated simply by being transparent with how long an order will take.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Restaurant Clicks

DECEMBER 31, 2021

That said, New York is known to have some of the best food in the world, so you know that some pizzerias stand out. True to their mobile food roots, Pizza Moto does an excellent mobile catering and pop-up business, so even if you aren’t in Red Hook, you can still enjoy their delicious Neapolitan Pizza. Order Online.

Front of House 103

Front of House Online Ordering Mobile Ordering Website Management 103

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. Customer-led Ordering and Payment. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment.

Fast Casual 159

Fast Casual Customer Experience Point of Sale Fine Dining 159

Modern Restaurant Management

MARCH 15, 2021

Gaining traction as you work to franchise your concept can take a great deal of effort and strategic thinking. They need to know if your brand is fun and casual, professional and fast-paced, or passionate and customer-service oriented. Take the Time to Understand Your Market. Have Processes in Place.

Franchise 209

Franchise Franchising Employee Relations Fast Casual 209

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Forecasts: Summer (in ranking order).

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Aaron Allen & Associates

MARCH 3, 2022

In this roundup, we will take a look at some of the best restaurant management software out there. So whether you’re just starting out or you’ve been in the business for years, here’s the software that will help you increase productivity in your restaurant. . Kitchen Display Systems.

Management 120

Management Management Mobile Ordering Point of Sale 120

Apicbase

MARCH 28, 2024

Let’s take a more detailed look at precisely what BOH operations entail. This person organises tickets and checks orders are going out correctly. BOH roles vary depending on the restaurant’s service model— whether it’s a full-service restaurant, casual dining restaurant, fast casual eatery, or QSR.

Back of House 52

Back of House FOH BOH Front of House 52