Lavu

MARCH 25, 2020

In recent years, fast-casual establishments have dominated the restaurant industry. Customers, especially Millennials, are looking for delicious food at affordable prices. Fast-casual restaurants are adapting to meet the demand of their customers. However, in 2016 this is beginning to change.

Fast Casual 60

Fast Casual Casual Point of Sale Online Ordering 60

Modern Restaurant Management

JANUARY 30, 2024

Quick-service restaurants (QSRs) rode the wave of unprecedented consumer behavior shifts and the successes and challenges it brought along. When asked if they had ordered more or less from full-service, fast-casual and QSRs in the past month, respondents were primarily bearish, except when it came to QSRs. percent YOY.

2024 162

2024 Fast Casual Point of Sale 2023 162

Modern Restaurant Management

MAY 13, 2024

The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. Loyalty Reigns Supreme Although consumers may be more selective on where and when they dine out, they still want to frequent their favorite restaurants and access any deals possible.

Pricing 110

Pricing Loyalty Program Mobile Ordering Customer Service 110

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Self-Service Tech.

Customer Service 229

Customer Service 2020 Social Media Mobile Ordering 229

7 Shifts

MARCH 3, 2021

From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!), Fast casual is king With dining rooms effectively shut down early last year (many of them still limited), restaurants had to rethink how they would be serving hungry diners.

Fast Casual 195

Fast Casual 2021 Back of House Casual 195

Lavu

NOVEMBER 17, 2023

It’s about staying ahead of the game and thriving in a competitive industry. Profit margins can also serve as a benchmark for comparing your performance to industry standards and competitors, providing insights to improve your restaurant profit. What is Restaurant Profit Margin and Why Should It Improve?

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities. Prepare for Changing Conditions. Across the country, openings and closings are in flux.

Customer Experience 239

Customer Experience Fast Casual Customer Service Mobile Ordering 239

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 190

2021 Fast Casual Mobile Ordering Guest Recovery 190

Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. This approach required fewer front-of-the-house staff to maintain a dining room, complied with government orders, and kept many brands from closing. Just as one issue seemed fixed, another presents itself.

Franchise 197

Franchise Franchising 2022 Fast Casual 197

Modern Restaurant Management

MAY 3, 2024

Dining Out Habits of Mocktail Enthusiasts Mocktail enthusiasts are much more likely to eat out frequently and more likely to go to a chain restaurant rather than local. Survey Question: If you were dining out tonight, would you prefer to go to a local restaurant or chain restaurant? Adults 45-55 are about average at 21 percent.

Menu 88

Menu Fast Casual Beverage Social Media 88

Modern Restaurant Management

MAY 24, 2022

Mobile wallets are expected to record a strong footprint in restaurants on account of the ongoing concerns over sanitation as well as minimizing contact between customers and staffers. They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions.

Marketing 204

Marketing Loyalty Program Fast Casual Coupons 204

Mad Mobile

FEBRUARY 5, 2024

In fact, surveys show that 56% of people dine out at least twice a week! Instead, investing in new processes can streamline your eatery and cut costs while increasing efficiency and improving your customer experience! You won’t need a central POS terminal taking up room in your dining area.

Ordering 52

Ordering Fast Casual Mobile Ordering Customer Service 52

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. When establishments put the customer first, every business decision revolves around that priority.

Fast Casual 164

Fast Casual Food Safety Loyalty Program Customer Experience 164

The Restaurant Group

DECEMBER 29, 2023

The good news is people were eager to go back to restaurants and experience the flavors and freedom of dining out again. The good news is people were eager to go back to restaurants and experience the flavors and freedom of dining out again. People wanted to dine and de-stress by having fun and food in one place.

2023 78

2023 Fast Casual 2024 Food 78

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

MAY 24, 2022

Mobile wallets are expected to record a strong footprint in restaurants on account of the ongoing concerns over sanitation as well as minimizing contact between customers and staffers. They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions.

Marketing 180

Marketing Loyalty Program Fast Casual Coupons 180

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. For restaurant brands, the digital pivot is imperative to getting the customer experience right.”

2021 171

2021 Fast Casual Mobile Ordering Social Media 171

Modern Restaurant Management

OCTOBER 26, 2021

Indeed, we’ve entered a new era of customer habits –– much of it catalyzed by the pandemic, but some of which was already beginning to take shape even prior. Rather than dining in, more consumers are now opting for drive through, pick up curbside or carry out. Owning the End-to-End Experience. million new downloads.

Mobile Ordering 219

Mobile Ordering Fast Casual Download Customer Experience 219

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. For fast-casual and quick-service restaurants—no more lines. 2020 was a year that the restaurant industry won’t soon forget. million out of work, it was nothing short of devastating.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Hospitality Fast Casual Customer Service 188

Bingage

JANUARY 14, 2020

Trending Blog: Zomato to Buy Ubereats India (Current Report) Well, everyone defines restaurants as an establishment where food is prepared and served to customers in exchange for money. But beyond this basic definition, restaurants can be categorised on the basis of services, cuisine, atmosphere and formality etc.

Fast Casual 72

Fast Casual Fine Dining Food Truck Casual 72

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. This allows for brands to have a direct relationship with customers, and in turn, create more personalized, frictionless engagements.

Mobile Ordering 204

Mobile Ordering Marketing Menu Fast Casual 204

Modern Restaurant Management

APRIL 12, 2022

Just three months ago, when asked “ what is causing dissatisfaction from the QSR experience? ” consumers had other concerns, ranking price fourth behind long wait times, order inaccuracy and poor customer service. As we enter Q2 2022, it’s a different view. But the industry has a new problem: inflation.

Pricing 190

Pricing Fast Casual 2021 2022 190

Modern Restaurant Management

DECEMBER 16, 2020

“QSR brands were already very offer-driven and had been promoting delivery through services like Uber Eats and Doordash, so they were better positioned to adapt and respond during this crisis, said Kevin Krim, President & CEO of EDO. Having real-time data about how consumers are engaging with their ads can help them do that.”

Fast Casual 145

Fast Casual Advertising Casual Online Ordering 145

Modern Restaurant Management

DECEMBER 22, 2022

A lot of externalities, which might be invisible to customers, continue to put pressure on restaurants in a way that makes it hard to control—for example, that labor shortages are driving the days or hours a restaurant can be open, rather than the owner’s choice. Patience and grace go a long way right now, when dining out. .

Food Supply 190

Food Supply 2023 Fast Casual Fine Dining 190

Modern Restaurant Management

JUNE 5, 2020

Since the pandemic has started, online and remote ordering has been essential to helping businesses stay afloat as dining rooms across the country closed down. Off premise and online ordering capabilities have become industry standard, and there are multiple ways for dining facilities to incorporate this into their operations.

Fast Casual 208

Fast Casual Online Ordering Cash Management Mobile Ordering 208

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. Keeping Up with the Holiday Rush Achieving that pinnacle is anything but easy, especially if staff can’t keep up with the crush of holiday customers.

Equipment 118

Equipment Customer Experience Fast Casual 2023 118

Modern Restaurant Management

JULY 12, 2023

With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.

Customer Experience 167

Customer Experience Food Order Fast Casual Consumer Goods 167

Modern Restaurant Management

JULY 13, 2021

As a result, quick-service and fast-casual restaurants are increasingly harnessing big data and automation to give their customers what they want before an order comes out of their mouth – or their brand’s app. But what if you aren’t the fast-food giants of the world? Gluten-free buns, please.

Loyalty Program 213

Loyalty Program Fast Casual Customer Experience Customer Service 213

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic.

Online Ordering 189

Online Ordering Point of Sale Management Management 189

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Average customer headcount. Customer Acquisition Costs. Customer Retention Rate. For fine dining, around 30 percent. For fine dining, around 30 percent. Fast-casual: 28.9%.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Goliath Consulting

APRIL 28, 2022

Hybrid restaurants provide food sections in which customers can sit down and enjoy a meal or a drink, and then they can make their way to the market section where they can buy “take-home and takeout and satisfies grab-and-go appetites.” Some would offer counter service at breakfast or lunch before switching to full service for dinner.

Fast Casual 78

Fast Casual Food Truck Fine Dining Customer Experience 78

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. The following trends show how brands are taking advantage of this growing movement.

Fast Casual 190

Fast Casual Customer Service Sustainability Customer Experience 190

Modern Restaurant Management

JANUARY 26, 2023

Quick Service Restaurants (QSRs) in particular thrived during the pandemic, largely due to drive through capabilities and technological innovation. Restaurants depending on this demographic need to retain these customers to keep the traffic coming in and keep their top lines growing. How would you characterize 2022 for restaurants?

2023 190

2023 Franchise Franchising Employee Relations 190

Apicbase

FEBRUARY 29, 2024

“We don’t just pass on higher costs to the customer. It’s about delivering value without compromising on what our customers expect.” Misa is a food service operations maestro. 15 years of experience working in fast casual dining and QSR. Take me there

Fast Casual 52

Fast Casual Customer Service Customer Experience Casual 52

Black Box Intelligence

NOVEMBER 17, 2022

Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. The segments with the weakest 3-year growth remain family dining and casual dining. in October, a 0.4

Front of House 74

Front of House Fast Casual Back of House Fine Dining 74