Modern Restaurant Management

JUNE 5, 2020

As consumers have come to rely on their cell phones in virtually every aspect of their lives, restaurants should consider letting guests order via mobile rather than at a counter. Contactless Ordering. In fact, 51 percent of Americans are using cash less often and are using some form of contactless payment already.

Fast Casual 521

Fast Casual Online Ordering Cash Management Mobile Ordering 521

Modern Restaurant Management

AUGUST 4, 2020

Nowadays, though, owners and managers unable financially to bring back their full complement of staff are relying on the technology to facilitate almost everything with a food order, except make it. As they complete their transactions, staff sets orders on the counter for retrieval. Enabling No-Contact Payments.

Cash Management 496

Cash Management 2003 Mobile Ordering Customer Service 496

Modern Restaurant Management

FEBRUARY 9, 2023

Whether customers are meeting their friends for an evening out or they’re placing an order for take-out for their at-home festivities, food establishments can expect to see an uptick in business this weekend. With margins crunched during a tough economic environment, it’s even more important for businesses to reduce cash loss.

Cash Management 411

Cash Management Transportation Recycling Small Business 411

Modern Restaurant Management

JULY 19, 2022

Traditionally, this has meant that the manager comes out and apologizes to the guest, then offers a discount or a comped meal. Widespread adoption of branded apps, online ordering and delivery, accelerated by the Covid crisis, has forced restaurants to deal with an issue that they’ve mostly avoided until now: chargebacks.

Online Ordering 487

Online Ordering Cash Management Mobile Ordering Food Order 487

Modern Restaurant Management

FEBRUARY 22, 2022

In order to make this culture possible there must be praise and respect throughout the workplace. These platforms utilize point systems and integrations with communications platforms to make it easy for managers and fellow employees to give out kudos. There are two types of bonuses: cash or non-cash.

Cash Management 520

Cash Management Merchandise Front of House Coupons 520

Modern Restaurant Management

AUGUST 27, 2024

By the time you manage inventory, staffing, customer demand and narrow profit margins, the last thing you want to think about is the IRS. Restaurants, like other cash-intensive businesses, are a frequently targeted for audits by the IRS. Operating a restaurant is not easy. This allows the auditor to verify the expenses.

Audits 470

Audits Cash Management Point of Sale Document 470

Modern Restaurant Management

OCTOBER 4, 2022

All of these tools require a reliable connection in order to ensure a positive customer experience. Credit card payments have been outpacing cash transactions for some time now. This is a positive development as McKinsey analysts say the change from paper to digital management will double profits. Self-Service Sales Kiosks.

Point of Sale 505

Point of Sale Mobile Ordering Cash Management Customer Experience 505

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

FEBRUARY 16, 2022

Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation. What are best practices for restaurant owners and operators to manage costs right now? How is inflation affecting food prices?

Cash Management 518

Cash Management Food Supply Seasonal Menu Social Media 518

Modern Restaurant Management

AUGUST 19, 2020

Normally a vibrant spot for working professionals, it is now vying for business in order to survive. As the world of hospitality attempts to recover from the impact of Covid-19, maintaining cash flow and slowly building up revenue are key elements to any establishment’s ability to survive. Order and keep track of delivery.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

MARCH 20, 2024

rent) and (v) cash-on-cash return / payback – how long and at what rate will investment in a specific location be returned. For example, AUV is a function of traffic (number of transactions) and average order value (“AOV”); what do the trends suggest about each of those components?

2024 450

2024 Cash Management Food Sustainability 450

Modern Restaurant Management

AUGUST 2, 2023

Positioning these items at 'eye-level' or top-right corner of the menu, areas that customers naturally glance at first, can boost visibility and orders. Inventory, Ingredient Costs, and Seasonality Inventory management and controlling ingredient costs are critical for any restaurant's profitability.

Menu 419

Menu Cash Management Seasonal Menu Customer Experience 419

Modern Restaurant Management

DECEMBER 30, 2022

Restaurants, like Los Angeles’ Blu Jam Cafe , have embraced QR codes to navigate a limited front-of-house staff, allowing diners to view the menu, order and pay, and enabling front-of-house staff to focus on food running and seating. Redefining the Role of the Manager. Simplicity Is Key.

Technology 520

Technology Front of House 2023 Cash Management 520

Modern Restaurant Management

APRIL 2, 2020

“Cash or card?” Although the average American still carries cash in their wallet and uses it for nearly one-third of transactions, cashless restaurants are on the rise. Lastly, a paperless model helps modern restaurant brands tie into an aesthetic or culture in order to appeal to a specific audience.

Cash Management 423

Cash Management Mobile Ordering Point of Sale Fast Casual 423

Modern Restaurant Management

JUNE 14, 2022

It’s also more prevalent than some restaurant owners and managers might want to believe. A POS system is much more than a cash register or a checkout counter and its capabilities extend beyond that. In a restaurant setting, an order cannot be placed without a point-of-sale system. Inventory Management System.

Point of Sale 508

Point of Sale Kitchen Safety Back of House Inventory 508

Modern Restaurant Management

DECEMBER 10, 2019

According to a study, 82 percent of small businesses fail due to cash flow problems. A cash flow shortage occurs when more money is flowing out of the business than is flowing into it. During a cash flow shortage, you might not have enough capital to cover your payroll or other operating expenses.

Cash Management 312

Cash Management Seasonal Menu Social Media Small Business 312

Modern Restaurant Management

SEPTEMBER 29, 2022

These tips for managing aggressive customers can take you from the beginning of a conflict to a peaceful and amicable resolution. Remember, humility is an investment in customer management because they deserve extra personal attention. Learning how to respond to an aggressive customer is a crucial step for any restaurant owner.

Cash Management 493

Cash Management Customer Service Food Safety Restaurant Law 493

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering. Ellen Linardi.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

ChowNow

MAY 2, 2025

Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. Poor Financial Planning The Issue: Underestimating startup costs, no cash flow buffer, and unclear budgeting. Running a restaurant is one of the most rewardingyet riskyventures out there.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

The Restaurant Group

MARCH 23, 2025

Ever noticed how ordering your favorite meal has become as easy as pie? That’s the magic of online food ordering systems. The benefits of online food ordering system go beyond convenience. Enhancing Customer Convenience Easy Ordering from Anywhere Imagine craving that cheesy pizza while binge-watching your favorite show.

Online Ordering 78

Online Ordering Food Order Ordering Loyalty Program 78

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." That led to an employee shortage, especially for high-quality and experienced management positions. "The pandemic forced the restaurant industry to evolve – or disappear.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 5, 2022

The reasons for the accelerated growth of this idea, the contribution of POS to these kitchens, the display systems to make the operations easier, and the automated operations used in the inventory as well in the kitchen for easy food management- are some of the ideas that will be discussed in the following paragraphs.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

JUNE 9, 2022

So, you could offset increased beef costs by having customers who order a chicken dish foot the bill. You might discover your biggest sales come from online orders through your website, so perhaps it’s time to create an app to make ordering and cashing in on rewards even easier for customers.

Front of House 490

Front of House Point of Sale POS Online Ordering 490

Modern Restaurant Management

OCTOBER 21, 2022

Rapid inclination of restaurateurs to adopt POS software for better management of operations will complement the restaurant POS terminals market by 2027. Restaurant point-of-sale (POS) terminals are steadily replacing the now obsolete cash registers used in restaurants.

POS 448

POS Marketing Point of Sale Cash Management 448

Modern Restaurant Management

JUNE 12, 2024

“Owners should be examining the table turns and cash receipts of the business daily and comparing them to expectations for that day of the week and time of year,” Johnston told Modern Restaurant Management (MRM) magazine. “Sales in the restaurant business or notoriously volatile,” Johnston said.

Cash Management 493

Cash Management Equipment Small Business Magazine 493

Culinary Cues

MARCH 26, 2022

Every business requires controls in pricing, consistency, quality, and cash handling. All of the tools are available for inventory control, purchasing systems, cash handling, costing templates, and quality assessment. Social media is very inexpensive, but someone needs to effectively manage it every day and every way.

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

Modern Restaurant Management

DECEMBER 28, 2022

More than just a rental solution, EaaS can turn those big-ticket pieces of equipment restaurants rely on into services fully managed by a third party provider. The benefits include: Operational consistency – EaaS providers are motivated to keep your equipment in good working order at all times. EaaS for Big Business.

Small Business 493

Small Business Equipment Cash Management Back of House 493

The Rail

DECEMBER 2, 2024

As customers increasingly turn to online ordering for convenience and safety, restaurants must adapt to stay competitive. Platform-to-Consumer : Where platforms like Uber Eats or Zomato connect customers to restaurants but manage delivery. Real-time order tracking. credit cards, digital wallets, cash on delivery).

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

DECEMBER 22, 2020

Cash Flow Is Top of Mind. No surprise during an economic crisis, over 81 percent of restaurants and other business owners are prioritizing cash flow management and are identifying ways to cut back spending and increase sales, namely by moving services online. Small Businesses Are Actively Seeking Advice.

Small Business 449

Small Business Cash Management Webinar Recruiting 449

Modern Restaurant Management

AUGUST 10, 2022

To cope with their current challenges, food-service businesses need to look back on their lockdown experiences — and keep on innovating in order to keep customers coming back for more. There's also growing demand for online ordering prior to arrival, so that restaurants can prep dishes before diners even reach their table.

Online Ordering 470

Online Ordering Customer Experience Customer Service Mobile Ordering 470

Modern Restaurant Management

JUNE 30, 2020

It’s relevant today because it helps restaurant leaders contend with enduring issues like crisis recovery, demand fluctuations, food waste, keeping the human touch, managing change, and retaining employees. In this excerpt, Gaudet describes learning how the new system would improve the work of managers, baristas, and support partners.

Management 453

Management Management Cash Management Beverage 453

Modern Restaurant Management

JANUARY 26, 2021

Managing all of these moving parts can seem like an impossible task, yet it is imperative that you are up for it. What makes the SolaaS concept so unique is that it can interact within a technological ecosystem to support every aspect of your business—from point of sale and online ordering to customer data consolidation.

Point of Sale 448

Point of Sale Cash Management Customer Service Online Ordering 448

Modern Restaurant Management

MAY 21, 2020

You can save up on ingredients by discontinuing the more niche dishes that rarely get ordered. For their safety and convenience, enable delivery and payment services that allow customers to pay without cash, as well as choose when and how their order should be delivered. Instead, you can reach a compromise in your menu.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

MARCH 16, 2020

Due to the Covid-19 outbreak effect on the restaurant industry, Modern Restaurant Management (MRM) magazine is compiling a list of resources available for restaurant owners, operators and managers. To be added to this guide, reach out to Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Sign up here.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind. Emily Washcovick.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570