Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Many quick-serve and fast-food restaurants thrived using delivery and drive-thru channels. What does the future look like for restaurant ordering and delivery tech?

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone.

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

7 Shifts

MARCH 31, 2021

Will you provide a casual or fine-dining experience? While you’re at that, think about your restaurant’s floor plan and design and incorporate that as it will impact the customer experience. Your market analysis should depict who your customers are and why they would prefer your restaurant over the others. Target market.

Cash Management 370

Cash Management Document Customer Experience Customer Service 370

Modern Restaurant Management

AUGUST 10, 2022

Restaurants must keep innovating to elevate the diner experience. While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience. It’s a tough time to be in the restaurant business.

Customer Experience 183

Customer Experience Online Ordering Customer Service Mobile Ordering 183

7 Shifts

JANUARY 26, 2021

Here are a few ideas: Contactless is King While contactless cards, drop off delivery, app-based payments, and QR codes have been around, the pandemic has made them more popular than ever. With mobile ordering, there are no menus to pass out and back around, no germed-up credit cards to swipe, and no cash to handle.

2021 370

2021 Front of House Social Media Back of House 370

Deliverect

NOVEMBER 13, 2019

Restaurants - and businesses like groceries, supermarkets and FMC companies - that want a piece of the action have to think about their takeaway, drive-through and/or delivery strategy. Let’s have a look at the 8 biggest issues restaurants offering delivery face - and how to take them out of the equation.

Delivery 113

Delivery Point of Sale Online Ordering Food 113

Modern Restaurant Management

JULY 19, 2022

Like any business, you may occasionally have to deal with an unhappy customer. Traditionally, this has meant that the manager comes out and apologizes to the guest, then offers a discount or a comped meal. Instead of calling the restaurant, the customer called the bank and had the payment reversed.

Online Ordering 188

Online Ordering Cash Management Mobile Ordering Food Order 188

Culinary Cues

APRIL 30, 2020

Whichever side of the question you find yourself on – there is no denying that the constraints will be significant, customers will be very leery about entering a restaurant, and initial sales will never be enough to keep a restaurant solvent. This is absolutely essential if you want your customers to return.

Point of Sale 306

Point of Sale Customer Service Customer Experience Cash Management 306

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

Online Ordering 192

Online Ordering Point of Sale Website Management Inventory 192

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. With features like automated scheduling, time tracking, and analytics reporting, labor management software can help your restaurant reduce its labor costs.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) The Best Restaurant Inventory Management Software. Choose The Right Inventory Management System. Deliveries.

Inventory 370

Inventory Management Management Point of Sale 370

Modern Restaurant Management

NOVEMBER 21, 2022

This inflation at the customer–facing end of the restaurant business has largely been fuelled by rapidly increasing operating costs – by as much as 11.7 In the context of inflation, however, it is a little more complicated than selecting an option from the myriad of food delivery partners and switching to home delivery.

Operations 192

Operations Cash Management Seasonal Menu Loyalty Program 192

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. A mobile order app will enable the clients to conduct restaurant management and delivery systems automatically, faster, and completely online with the help of new innovative solutions.

Mobile Ordering 202

Mobile Ordering Cash Management Online Ordering Front of House 202

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

FEBRUARY 16, 2022

Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation. What are best practices for restaurant owners and operators to manage costs right now? How is inflation affecting food prices?

Cash Management 202

Cash Management Food Supply Seasonal Menu Social Media 202

Modern Restaurant Management

MAY 5, 2023

This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

Modern Restaurant Management

SEPTEMBER 14, 2022

We hope you enjoy your dining experience with us. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Many restaurants were ill-prepared to compete with food delivery services like GrubHub and DoorDash.

Front of House 206

Front of House Mobile Ordering Loyalty Program Back of House 206

SpotOn

MARCH 4, 2024

While those classic cash registers did wonders back in the day, point-of-sale (POS) systems have now become the industry standard for small businesses and restaurants. Alongside transactions, modern POS systems run software applications to help businesses manage their employees, reach new customers, and encourage existing ones back in.

Small Business 52

Small Business POS Cash Management Point of Sale 52

Modern Restaurant Management

APRIL 1, 2020

Last year, one of the first brands to go cashless, Sweetgreen, changed its policy to accept cash at all its locations. The quick-service restaurant (QSR) started accepting cash after Amazon confirmed it would take cash payments in all of its previously cashless Amazon Go stores. To eliminate cash is to eliminate customer choice.

Cash Management 146

Cash Management Mobile Ordering Fast Casual Employee Relations 146

SpotOn

MAY 20, 2024

Yet, the practice of giving tips has become a much-maligned and misunderstood aspect of the restaurant experience. In the restaurant industry, many operators have experimented with service charges or tip pooling instead of the traditional tip. Restroom attendant  $1-5 cash or scan-and-pay tip. Giving should feel good.

Definition 52

Definition Tip Distribution Cash Management Customer Service 52

The Food Corridor

MAY 7, 2020

Two common themes are food businesses transitioning to online ordering for delivery or curbside pickup, and others turning to an ecommerce model. Transition to Food Delivery or Ecommerce. Whatever you decide to do, the first step is to activate communication channels with your customers to let them know what’s going on.

Delivery 98

Delivery Food Online Ordering Email Marketing 98

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady.

2022 216

2022 Customer Service Online Ordering Website Management 216

Culinary Cues

AUGUST 28, 2020

Remember all of those exciting things that you did to draw customers in when business was great? Everyone is engaged in take out or delivery – don’t settle for being everybody – make your engagement in this arena really exceptional. FIND WAYS TO MAINTAIN THE EXPERIENCE. HOSPITALITY FIRST. All of this still counts! BE PRESENT.

Social Media 436

Social Media Communication Loyalty Program Training 436

Modern Restaurant Management

AUGUST 6, 2020

The restaurant dining experience has changed forever and menu items must also adapt to these times. First, it is important to develop a tighter menu with a focus on customer favorites and high margin items, replacing underperforming dishes with a rotation of new products that can excite and retain customers. Re-engineer Menus.

Front of House 209

Front of House Inventory Food Safety Social Media 209

Modern Restaurant Management

JULY 23, 2020

In regions where the number of new cases has dropped, restaurant patrons may experience “fatigue” regarding strict safeguards and social distancing when trying to enjoy a meal out. That consumers are extremely concerned about staying safe is confirmed by a recent survey of 8,511 restaurant customers nationwide by VIPinsiders.

Technology 190

Technology Kitchen Safety Food Safety Customer Experience 190

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 207

Social Media Food Safety Cash Management Kitchen Safety 207

Cheetah

SEPTEMBER 8, 2020

Since the Covid-19 outbreak, very few restaurants have survived without using a delivery app service for take out and delivery. In recent years, third party delivery apps have gained nearly 50 million active users in the US alone. Every third party delivery app has its upsides and downsides. Reading Time: 4 minutes.

Delivery 78

Delivery Customer Service Food Order Small Business 78

Restaurant365

DECEMBER 11, 2020

As 2021 begins, there are many restaurant management best practices that can be applied to strengthen your business, in the short and long term. Manage cash flow by creating a cash flow forecast. Your total cash flow is your cash inflows (for restaurant. over a certain period of time.

2021 136

2021 Cash Management Management Management 136

7 Shifts

OCTOBER 31, 2022

The management team. Management team. Include a headshot, quick bio, and list of relevant experience. This covers the customer base you're hoping to appeal to, your position in said market, and what you'll do to catch people's eyes. Who is your target customer? You may want to list out: Team Management.

Point of Sale 398

Point of Sale Back of House Document Download 398

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. Modern Restaurant Management (MRM) magazine interviewed Linardi about the digital restaurant experience, contactless payment and more. Is there any resistance to contactless now?

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

Modern Restaurant Management

APRIL 21, 2023

Because restaurants and bars can accumulate a large amount of cash during daily operations, they are attractive targets for criminal activity. Enact Smart Money Management Policies Even though debit and credit card payments are popular payment choices, restaurants and bars still ring up a fair number of cash transactions.

Bar 98

Bar Cash Management Employee Relations Tip Distribution 98

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

DECEMBER 10, 2019

According to a study, 82 percent of small businesses fail due to cash flow problems. A cash flow shortage occurs when more money is flowing out of the business than is flowing into it. During a cash flow shortage, you might not have enough capital to cover your payroll or other operating expenses.

Cash Management 120

Cash Management Seasonal Menu Social Media Small Business 120

Restaurant365

MARCH 30, 2020

With the sudden elimination of dine-in options, many restaurants are either shifting to a takeout/delivery only model or implementing a delivery option for the first time. Deciding whether to add delivery, and how, is a particularly difficult decision for restaurants during these times.

Delivery 78

Delivery Operations Insurance Cash Management 78

Future Food

SEPTEMBER 27, 2023

Image credit Sydney Fish Market Markets, historically, have been vibrant, dynamic hubs for fresh produce, specialty foods, and unique cultural experiences. They are a time-honoured trading ritual that give us a tapestry of experience beyond the supermarket or the shopping centre environment.

Marketing 78

Marketing Food 2024 Retail 78