Culinary Cues

AUGUST 28, 2020

COMMUNICATION. As much as communication is always the number one criticism of those on the receiving end – it will be even more so during times of crisis. Communicate profusely with your business guests – use all of the mediums available and make the communication positive and uplifting. CREATING A BUZZ. CREATING A BUZZ.

Social Media 440

Social Media Communication Loyalty Program Training 440

7 Shifts

MARCH 10, 2021

There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Encourage open communication and provide frequent feedback and recognition for outstanding performance. This can free up your employees to focus on providing excellent customer service.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Next Restaurants

OCTOBER 9, 2019

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. Personalized experience Enhanced outreach.

Customer Experience 61

Customer Experience POS Mobile Ordering Point of Sale 61

7 Shifts

JANUARY 26, 2021

With mobile ordering, there are no menus to pass out and back around, no germed-up credit cards to swipe, and no cash to handle. And when customers are empowered to handle these tasks, dining room staff can take extra care to do what they do best—give guests memorable dining experiences.

2021 370

2021 Front of House Social Media Back of House 370

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

JUNE 5, 2020

As restaurants adjust their protocol to safely reopen, contactless experiences will be important in preventing the spread of this infectious disease. But after the coronavirus swept through the nation, touch-free transactions have spiked, likely because we are collectively realizing how easily germs can spread via cash.

Fast Casual 208

Fast Casual Online Ordering Cash Management Mobile Ordering 208

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 228

Customer Experience Consumer Goods Social Media Dine-in 228

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. Here are their responses.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Get Beyond

JANUARY 4, 2024

What’s more, consider sharing some or all of your mission with customers. Regarding strategy, the messaging can help current and future customers get to know you better and help you stand out. But, with the new year beginning, now is a great time for a refresher on customer service. Here’s why.

2024 52

2024 Small Business Cash Management Email Marketing 52

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 215

Social Media Food Safety Cash Management Kitchen Safety 215

Restaurant365

MAY 7, 2020

Check for state requirements on your governor’s or state health department’s website. Adhere to protocols addressing the protection of both customers and employees. Since your customers and your employees will interact, all protocols are critical for minimizing the risk of transmission. Managing Food Pick Up and Delivery.

Food Safety 142

Food Safety Cash Management Point of Sale Social Media 142

Modern Restaurant Management

MARCH 16, 2021

Most of our customers don’t start out wanting to take on a full restaurant POS upgrade. Two-Way Text Communication with Guests. Multi-channel, Responsive Customer Support. On-the-Fly Menu Management. Gives your guests a consistent experience. Two-Way Text Communication with Guests.

POS 110

POS Mobile Ordering Online Ordering Cash Management 110

Indoor Media

JULY 8, 2021

If a customer sees an ad that suggests your business has a special “half-off all food during happy hour” deal, and then they come to your restaurant and find that the deal only applies to french fries…they’re not going to be too happy, and they probably won’t come back to your business. Truth in advertising is of crucial importance.

Advertising 148

Advertising Social Media Consumer Goods Cash Management 148

EATER

NOVEMBER 1, 2022

As a server my job was not only to prepare drinks and run food, but to assist customers in navigating the technology, troubleshooting when it didn’t work, and explaining, repeatedly, why exactly our restaurant did things that way — and I didn’t exactly have a good answer. There’s no health insurance.

Mobile Ordering 129

Mobile Ordering Customer Service Food Order Online Ordering 129

The Rail

JUNE 19, 2023

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. One strategy that can be particularly impactful is to build a customer-centric brand. A truly customer-centric restaurant brand reflects this. This doesn’t just mean accepting debit or credit cards.

Dietary Restrictions 59

Dietary Restrictions Customer Experience Social Media Customer Service 59

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. MRM Restaurant Survival Guide Updates.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

SpotOn

FEBRUARY 26, 2024

Establishing a rapport with the customer, finding out their needs, and pointing out the solutions your business offers are elements that some people find easier than others.  Such proficiency in customer interactions is a rare skill. Managing remote businesses adds an additional layer of complexity to retail recruitment.

Recruiting 52

Recruiting Retail Point of Sale Small Business 52

Sling

JANUARY 22, 2021

In this article, the restaurant-management experts at Sling give you the pros and cons of tip pooling so you can decide if it’s good for your business. Many managers wonder how they can sort the money fairly to reward the different levels of work done by employees in different parts of the restaurant (e.g., What Is Tip Pooling?

Tip Distribution 78

Tip Distribution Front of House Cash Management Customer Experience 78

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. “The post-COVID dining experience will no doubt be different. “The post-COVID dining experience will no doubt be different.

Webinar 185

Webinar Loyalty Program Online Ordering Social Media 185

The Restaurant Times

NOVEMBER 17, 2022

We are in a day and age where people continuously seek thrills, new experiences and the sensation of the unknown. When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Pop-ups are known for their unique and priceless experience.

Marketing 52

Marketing 2023 Email Marketing Social Media 52

Next Restaurants

MAY 26, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. People that may have been loyal customers in the past may also be looking forward to cheaper options. That does not mean you have to alienate your current customer base.

Webinar 89

Webinar Social Media Food Safety Cash Management 89

BNG Point of Sale

OCTOBER 13, 2021

They offer a wide range of hardware and software options to aid in everything from sales to management to accounting. Real-time, easy-to-change readings of stock, pricing and customers and employee statistics improve sales performance. Customer-facing display screen. Cash register/drawer. Touchscreen terminal.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. “The post-COVID dining experience will no doubt be different. “The post-COVID dining experience will no doubt be different.

Webinar 197

Webinar Mobile Ordering Loyalty Program Online Ordering 197

The Food Corridor

MAY 7, 2020

Whatever you decide to do, the first step is to activate communication channels with your customers to let them know what’s going on. Offer high margin dishes that your most loyal customers love. Build your menu around what your best customers repeatedly order and optimize it for maximum efficiency.

Delivery 98

Delivery Food Online Ordering Email Marketing 98

Apicbase

FEBRUARY 29, 2024

71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. 85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. million tons in 2020 and 12 million tons in 2021. However, there is still a 2.6%

2024 52

2024 Operations 2023 Loyalty Program 52

MBB Hospitality

MAY 24, 2021

This article shows you how you can use NFC technology to bring your restaurant into the 20th century with some brand new customers. There was a time where you pulled out your wallet, either to get at the various pieces of plastic inside or to get some cash whenever you paid for food. Convenience Equals Loyal Customers.

Technology 52

Technology Point of Sale Mobile Ordering Cash Management 52

MBB Hospitality

MAY 24, 2021

This article shows you how you can use NFC technology to bring your restaurant into the 20th century with some brand new customers. There was a time where you pulled out your wallet, either to get at the various pieces of plastic inside or to get some cash whenever you paid for food. Convenience Equals Loyal Customers.

Technology 52

Technology Point of Sale Mobile Ordering Cash Management 52

ChefMod

OCTOBER 6, 2021

But, how have they managed to stay up and running so far? Furthermore, the pandemic has eliminated the need for salespeople, forcing many operators to heavily rely on website/app focused shopping. New products in the market and relevant nutritional data can easily and effectively be communicated online, with the help of photos.

2021 52

2021 Email Marketing Front of House Cash Management 52

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal."

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Buzztime Business

FEBRUARY 3, 2021

As of the date of this press release, NTN has received no proposal regarding any potential acquisition or similar transaction from any party, and NTN’s management and board of directors remain focused on closing the proposed merger with Brooklyn and the proposed asset sale to eGames.com.

Specials 60

Specials Cash Management Point of Sale Document 60

EATER

MAY 22, 2020

And the majority now offer at least some kind of additional sick leave, even if the details of those programs aren’t always successfully communicated to employees. Breaks are longer, and every other cash register is left empty to allow space between workers. That policy went into effect May 4. They got it, but it took eight days.).

Employee Relations 145

Employee Relations Food Safety Website Management Social Media 145

Modern Restaurant Management

MARCH 25, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. " The Coronavirus Response Kit includes templates to help restaurants communicate these rapid changes. Customers have been really generous."

Online Ordering 115

Online Ordering Insurance Mobile Ordering Website Management 115

Modern Restaurant Management

JANUARY 12, 2022

. “Online and mobile ordering was a lifeline to restaurants shut-down in the pandemic and continues to provide steady revenue,” said Simon de Montfort Walker, senior vice president and general manager at Oracle Food and Beverage. Personalized communications aren’t creepy, they’re expected.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Buzztime Business

MARCH 1, 2021

The NTN board of directors reiterates the following: The negative impact of the COVID-19 pandemic on the restaurant and bar industry was abrupt and substantial, and NTN’s business, cash flows from operations and liquidity has suffered, and continues to suffer, materially as a result.

Cash Management 60

Cash Management Point of Sale Document Employee Relations 60

BNG Point of Sale

DECEMBER 6, 2021

A point-of-sale (POS) system is the software and hardware that a business will use to process credit card transactions or any other types of electronic payments such as debit cards or NFC (Near field communication). . There are even programs that allow you to manage expenditures and accounts payable, in addition to sales. .

Point of Sale 52

Point of Sale POS Cash Management Customer Service 52

Web Diner

AUGUST 27, 2020

customers ordered takeout or delivery once a week. Online ordering also ensures that customer orders are accurate and allow you to gather vital information, which you can cross with your overall website data. Once you can predict your customers’ behavior, you can serve them better. Offer Online Ordering the Right Way.

Social Media 69

Social Media Email Marketing Online Ordering Mobile Ordering 69