Open for Business

SEPTEMBER 20, 2022

To improve service, you must attend to the entire guest experience. Try these 10 strategies to improve the guest experience, and your reputation for superb service will soar. How to welcome a customer in a restaurant. How to increase order accuracy. How to learn from online reviews. How to increase order accuracy.

Customer Experience 88

Customer Experience Online Ordering Customer Service Hospitality 88

Touch Bistro

JULY 21, 2021

And if you ask any Esmeralda’s customers, they’ll agree that the restaurant really is the “best in Eureka.” Customers love Esmeralda’s 2.0’s The restaurant has become so popular, in fact, that they were having trouble managing the high volume of phone calls they were receiving for takeout and delivery orders.

Online Ordering 89

Online Ordering Ordering Point of Sale Customer Experience 89

Bingage

FEBRUARY 9, 2023

Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Personalization refers to communicating with customers at every touchpoint. QR codes for restaurants have emerged to be an essential tool for a better experience.

Customer Experience 98

Customer Experience 2023 Loyalty Program Email Marketing 98

Next Restaurants

APRIL 15, 2022

In other words, if a new customer arrives at your doorstep, they most likely found out about you on the web. When it comes to ordering food online, website design is that much more important. . Mobile devices account for 60% of all digital restaurant orders. Optimize Your Online Menu . Optimize for Mobile Devices

Online Ordering 106

Online Ordering Design Ordering Mobile Ordering 106

7 Shifts

MAY 23, 2024

This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit. Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting.

Social Media 195

Social Media Loyalty Program SEO Email Marketing 195

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 398

Design Social Media Mobile Ordering Online Ordering 398

Modern Restaurant Management

JUNE 16, 2022

As a result, the use of self-ordering kiosks and QR codes during the pandemic went up by 750 percent, with 77 percent of survey respondents saying they would prefer contactless ordering and payment once the pandemic ends. consumers being new to ordering meal delivery services (up from 47 percent in March 2021).

Online Ordering 184

Online Ordering Point of Sale Management Management 184

Marketing4Restaurants

MAY 20, 2021

This Restaurant podcast episode looks at how Restaurants can best manage the changes in the industry with Online Ordering Systems. This episode talks about how restaurant online ordering systems are helping food establishments and the value it brings to consumers. The huge increase in the number of orders is phenomenal.

Online Ordering 52

Online Ordering Ordering Email Marketing Point of Sale 52

Modern Restaurant Management

FEBRUARY 27, 2024

These errors prompted nearly half (47 percent) of all respondents to “break-up” with a business that shares inaccurate online information, opting instead for a competitor. Ensuring your online profile is as trustworthy as it is discoverable is crucial.”

Online Ordering 184

Online Ordering Consumer Goods Customer Service Customer Experience 184

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible.

Management 165

Management Management Back of House Customer Service 165

Modern Restaurant Management

MARCH 6, 2024

As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service. This technology can manage orders, answer queries, and provide personalized recommendations, all while reducing wait times and human error.

Customer Experience 185

Customer Experience Entertainment Customer Service Transportation 185

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu.

Social Media 212

Social Media Email Marketing Mobile Ordering Kitchen Safety 212

Social Hospitality

AUGUST 11, 2023

In order to run a successful restaurant, you must also have an easy-to-navigate website. Here are some SEO practices for restaurants to boost their digital presence and attract customers. If your restaurant appears at the top of the search engine rankings, people are more likely to see it and book a reservation with you.

SEO 195

SEO Social Media Reservations Online Ordering 195

Open for Business

MAY 16, 2024

Diners are doing more research than ever and a restaurant website is a critical touchpoint of the guest experience. Accessibility and convenience for guests Make it easy for potential customers to find baseline information about your restaurant, like location, menu, hours of operation, and contact details.

Website Management 78

Website Management Email Marketing SEO Seasonal Menu 78

Modern Restaurant Management

JANUARY 12, 2023

We’ll see the consolidation of restaurant tech solutions into all-in-one platforms that can leverage approved guest data to build direct relationships, deliver exceptional experiences, and increase repeat visits and orders. How will restaurants further embrace an omnichannel approach to ordering next year?

2023 193

2023 Social Media Online Ordering Website Management 193

SpotOn

MAY 13, 2024

As the summer season approaches, bringing with it longer days and warmer weather, restaurants have a golden opportunity to welcome waves of customers looking for memorable dining experiences.  Upgrade your outdoor dining experience Summer is synonymous with outdoor dining. We can help.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

7 Shifts

AUGUST 20, 2020

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Decrease restaurant costs with order management software A tremendous 92% of restaurant sales currently take place off-premise.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. Their business is built on the power of word of mouth—one of, if not the most useful marketing tools in the book. So, where do you start?

Marketing 420

Marketing 2020 SEO Loyalty Program 420

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Making Your Resume Stand Out. Cross-contamination. Undercooking.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

MARCH 10, 2022

The best restaurant management apps allow you to run your business from anywhere, provide you with valuable insights, empower your team , and let you focus on creating the very best experience for your guests. Toast Order & Pay. Look no further than Toast Order & Pay. Try 7shifts for Free. Apple | Android. QuickBooks.

Management 195

Management Management Operations Point of Sale 195

7 Shifts

JANUARY 31, 2023

This makes the day the perfect occasion for restaurants to offer special menus or wine pairings and to celebrate romance with their customers. Order Now FOR ONLY $21.99 +tax! Online ordering and pickup packages Perhaps the most important part of structuring your restaurant’s menu for Valentine’s Day is how takeout orders will work.

Specials 195

Specials Online Ordering Email Marketing Loyalty Program 195

7 Shifts

SEPTEMBER 20, 2021

Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts.

Management 370

Management Management Document Hiring 370

7 Shifts

NOVEMBER 5, 2019

Google My Business is a free tool you can use to manage your Google Search and Google Maps presence without taking potential customers to a website or a listing account. It helps to cut the customer’s path to your contact information, offers, reservations, and more. Here are a few examples.

Website Management 253

Website Management Customer Service Customer Experience Book 253

Modern Restaurant Management

FEBRUARY 22, 2021

According to The Enterprises Project , digital transformation can be defined as the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. Most customers would phone-in carryout orders. Try indexing your online ordering link.

Online Ordering 220

Online Ordering Point of Sale SEO POS 220

7 Shifts

MARCH 30, 2022

After two years of only being able to order takeout and having to wear a mask when not at the table, restaurants are poised to bounce back in 2022. Online Restaurants Advertising Ideas. If you don't think you need to advertise to the customers who are already at your restaurant, you're missing out on a huge revenue opportunity.

Advertising 370

Advertising 2022 Social Media Email Marketing 370

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 193

2023 Loyalty Program Mobile Ordering Consumer Goods 193

Takeaway Solutions

NOVEMBER 2, 2018

Thai food is all about creating an experience for the customer, evoking those wonderful scents and visuals of the different flavours the cuisine offers. Admittedly, this is easier done in a restaurant than an online setting, but it is definitely not impossible.

Online Ordering 63

Online Ordering Ordering Customer Service Customer Experience 63

Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! A common complaint among restaurant owners is that customers don’t feel like they’re getting enough attention. How does it work?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

7 Shifts

FEBRUARY 15, 2022

You post that content online on all those different social platforms. Ken McGarrie is the cofounder of Korgen Hospitality and uses his decades of experience to help restaurants across the country become more profitable and reach their potential. So he created a universal training manual, his book— The Surprise Restaurant Manager.

Social Media 450

Social Media Hiring Website Management Hospitality 450

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. What are AI and ML?

Front of House 206

Front of House Mobile Ordering Loyalty Program Back of House 206

Social Hospitality

DECEMBER 1, 2019

Not to mention: you must always deliver a memorable experience for customers. This is true for everything processing reservations and orders, to marketing, to being able to deliver entertainment in your establishment. They take reservations and automatically apply time allocations based on the number of bookings.

Technology 195

Technology Website Management Entertainment Point of Sale 195

Modern Restaurant Management

MAY 31, 2023

Instead, they’re hoping to have offers for those special, add-on services to customize their time and create memorable experiences, especially when celebrating Dad. Operators can successfully achieve this by offering guests upgrades from the very start – right at booking.

Marketing 171

Marketing Email Marketing Online Ordering Specials 171

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. A complaint doesn’t have to ruin a guest’s experience—or your restaurant’s reputation—if your team handles it the right way. Empathize with their feelings of frustration.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. The first thing you’re going to do is search online for a place that meets these criteria, right? Not convinced? Picture this: It’s a Sunday.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173