Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! A common complaint among restaurant owners is that customers don’t feel like they’re getting enough attention. How does it work?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

Gourmet Marketing

JULY 2, 2020

This competition is more prevalent nowadays with fewer people traveling and the low volume of hotel bookings. While your hotel prepares for future travel, take action to attract guests and increase hotel bookings. According to MediaPost.com , 73% of millennials check out a hotel’s social media channel before choosing to book.

Hotels 73

Hotels Book Social Media Travel 73

Modern Restaurant Management

MARCH 6, 2024

As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service. As labor shortages persist and the demand for contactless service options remains high, conversational AI stands out as a solution that can deliver efficiency and customer satisfaction simultaneously.

Customer Experience 185

Customer Experience Entertainment Transportation Customer Service 185

Modern Restaurant Management

APRIL 4, 2024

The book's highlighted advice includes: Pick The Battles to Win – Ganzler helps companies gather, organize, and evaluate myriad issues they could take on. Why did you want to write this book and why now? I hope the title captures the dual goals of the book. I hope the title captures the dual goals of the book.

Sustainability 192

Sustainability Book Waste Food Supply 192

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

Modern Restaurant Management

AUGUST 14, 2023

A sophisticated approach to business branding creates an identity and evokes an emotional connection with potential customers. The best restaurant branding ideas encompass the overall experience and perception people have of your restaurant — communicating your values, personality, and unique offerings.

Social Media 167

Social Media Book Customer Experience Design 167

Gourmet Marketing

JULY 7, 2020

There’s more you can do to improve the quality of your guests’ hotel experience. The goal is to provide your guests with an exceptional experience that they will remember and lead them to book with you again. From customer service to accommodations, there is a multitude of ways to make their stay memorable.

Customer Experience 55

Customer Experience Hotels Coupons Customer Service 55

7 Shifts

JUNE 3, 2022

For the average restaurant, that means serving four more customers a day. Does your restaurant have core values that guide the customer and employee experience? This leads to frustration and a less than stellar work experience. Use Manager Log Books. 7shifts Manager Log Book Software for Restaurants.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

7 Shifts

MAY 3, 2021

The warm weather is upon us, and with longer days, successful vaccinations, and customers spending more time outdoors, restaurant sales across the country rose 20% in April. Custom Stations Patio seating, extra bars, or tables in the street can feel like you’re running more than one restaurant at the same time.

Outdoor 370

Outdoor Point of Sale Seating Dine-in 370

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible.

Management 166

Management Management Back of House Customer Service 166

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Add photos and videos to show customers what they can expect. Share press and customer reviews for external validation. Allow customers to place takeout and delivery orders through your website.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

Modern Restaurant Management

APRIL 15, 2024

For the first time this year, it also includes an educational component in which R ichard Sandoval Hospitality(RSH) aims to teach 60,000 early learners about the importance of bees through a signature in-school lesson plan in partnership with Title-1 elementary schools and through Chef’s children’s book on food sustainability.

Sustainability 185

Sustainability Education Training Social Media 185

Gourmet Marketing

JULY 2, 2021

That won’t change, but what will change is that hotels that traditionally haven’t been able to participate in metasearches will now have an opportunity to be included in hotel booking links alongside metasearch results. . But what exactly is meant by a “free hotel booking link” and what do you have to do to be included? . Price Parity.

Hotels 52

Hotels Book Mobile Ordering Advertising 52

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu.

Social Media 212

Social Media Email Marketing Mobile Ordering Kitchen Safety 212

Modern Restaurant Management

JANUARY 9, 2024

Banks have been reducing exposure to small businesses ever since the pandemic, and now with higher interest rates putting pressure on bank deposits and greater regulatory scrutiny, banks are reducing their loan books even more. Each pose their own benefits and challenges in crafting an experience your customers would want to gravitate to.

Employee Relations 189

Employee Relations Small Business Advertising Customer Experience 189

7 Shifts

FEBRUARY 15, 2022

Ken McGarrie is the cofounder of Korgen Hospitality and uses his decades of experience to help restaurants across the country become more profitable and reach their potential. So he created a universal training manual, his book— The Surprise Restaurant Manager. Your best marketing asset are the customers you already have.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Gourmet Marketing

AUGUST 4, 2021

Hotel reward programs offer guests both experiential and monetary incentives to book with a particular hotel. But many of those programs are using dated incentives that don’t really reflect how today’s travelers behave and book their stays. . Before we get into the specifics, let’s look at the types of rewards hotels can offer. .

Hotels 52

Hotels Book Loyalty Program Travel 52

Culinary Cues

MAY 20, 2020

What precautions need to be in place to protect our staff and customers? Will customers return, or will they shy away from any contact with groups of people? Profits are slim, employees may be reluctant to return, the fear of the virus is looming, the food distribution system is heavily bruised, and customers are cautious.

Kitchen Safety 336

Kitchen Safety Customer Experience Customer Service Education 336

7 Shifts

AUGUST 15, 2022

Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. For instance, were you responsible for restaurant employee scheduling or managing a log book ? If this is your first restaurant job, explain how other jobs and experiences lead you to your interest in the industry.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. This all translates to more satisfied customers and better business. Feedback is sent to your Manager Log Book, allowing you to monitor trends and search for past feedback.

Coaching 195

Coaching Training Book Customer Service 195

Modern Restaurant Management

FEBRUARY 27, 2024

“Now, they include online booking information, online ordering, reviews and Q&As to provide customers with a richer experience. As the survey suggests, inaccuracies can significantly impact customer trust and loyalty. One surprising aspect was the extent to which online inaccuracies lead to customer loss.

Online Ordering 185

Online Ordering Consumer Goods Customer Service Customer Experience 185

Goliath Consulting

JULY 19, 2023

In this article, we are thrilled to introduce a remarkable new book written by our very own Jay Bandy. Join us as we delve into the key takeaways from this enlightening book. Through his wealth of experience, Bandy equips aspiring leaders with the tools needed to navigate the challenges of the restaurant industry.

Leadership 78

Leadership Book Seasonal Menu Customer Experience 78

7 Shifts

AUGUST 10, 2020

If you answer to question #1 is yes, and question #2 is no, you’re not embodying the behaviors you expect from your staff, who in turn interact with your customers. Manager Log Book If you put your manager log book down on your desk, you run the risk of it becoming another forgotten element in your back office.

Document 351

Document Restaurant Law Book Point of Sale 351

Ken Burgin

JULY 17, 2022

Finalise the Festive Menus – it may be months away, but customers want menu and price certainty. Think about how to deliver a great experience with fewer staff – that might mean more self-service and product outsourcing. Contact Previous Bookings. At a minimum have click-and-pay invoices to collect booking payments.

Email Marketing 153

Email Marketing Book Merchandise Seasonal Menu 153

Modern Restaurant Management

JANUARY 4, 2021

He went from bored to booked… and soon opened up other locations. I suggested she run in a local coupon book, and she joked it would be a “going out of business” sale. Now the question was how to keep those repeat customers. Focus on Customer Service and Personalized Experiences.

Advertising 204

Advertising 2021 Small Business Customer Service 204

Modern Restaurant Management

JUNE 16, 2022

Surveys have shown that these trends are driven primarily by a Millennial customer base, with 64 percent of Millennials saying food delivery and takeout are “essential to the way they live. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction. Lessons Learned.

Online Ordering 185

Online Ordering Point of Sale Management Management 185

Chowly

MARCH 14, 2024

Introduction In the dynamic world of restaurant ownership, gaining valuable insights and shared experiences can be akin to finding a rare gem. In the realm of writing, Chip’s decision to focus on marketing in his upcoming book stems from a critical observation. Learn about Digital Marketing that’s done-for-you.

Airlines 111

Airlines Sustainability Pricing Technology 111

Modern Restaurant Management

JANUARY 3, 2022

However, there are security concerns with this growing technology, which largely stem from customers sharing data that restaurants could then sell. In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts.

Customer Experience 219

Customer Experience Consumer Goods Mobile Ordering Customer Service 219

EATER

JANUARY 13, 2022

But in the past few years, a new generation of operators has rewritten the story of what a bookstore bar can be by making the food and drinks as much of a draw as the book selection. Part of Bluestockings was it could be a place for people to hang out, like not just books, but a nice safe space for people to feel comfortable in,” she said.

Book 141

Book Social Media Bar Small Business 141

Modern Restaurant Management

NOVEMBER 8, 2022

A new book dropping today has some answers. " Modern Restaurant Management (MRM) magazine caught up with Laroche to learn more about why he wrote this book, the state of restaurant culture and more. Why write this book and why now? The pandemic gave me the time to write the book.

Food 178

Food Book Leadership Fast Casual 178

Modern Restaurant Management

AUGUST 23, 2021

The following principles are adapted from the author’s new book, Leading the Customer Experience. Innovation, the late Peter Drucker pointed out in his landmark book, The Discipline of Innovation, is the “effort to create purposeful, focused change in an enterprise’s economic or social potential.”

Innovation 193

Innovation Fine Dining Website Management Coaching 193

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. Customer Data Will be at Risk More than Ever.

Customer Service 236

Customer Service 2022 Food Order Delivery 236

Gourmet Marketing

AUGUST 15, 2021

For most hotels, chatbots will likely be used for different kinds of digital customer service, such as answering questions about the local area or even helping them extend a reservation. Either way, a chatbot can really improve your customer’s experience. How Chatbots Can Improve Your Guests’ Experience.

Hotels 98

Hotels Book Customer Experience Customer Service 98

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 120

2023 2024 Insurance Employee Relations 120

The Rail

MARCH 21, 2023

In this way, QR codes not only enhance the dining experience for customers but also help restaurants streamline their operations and reduce costs. By scanning the code, customers can access the restaurant's digital menu and place orders without physical contact or interaction with staff.

Social Media 111

Social Media Email Marketing Front of House Loyalty Program 111

Next Restaurants

APRIL 17, 2024

High-quality food photos and videos are the new currency of cravings, influencing where hungry customers spend their money. Millennials , a major dining force, crave shareable experiences, and Instagram provides the perfect platform to showcase your restaurant’s mouthwatering dishes and vibrant atmosphere.

Social Media 78

Social Media Seasonal Menu Customer Experience Specials 78