Modern Restaurant Management

MARCH 28, 2022

Let’s look at some of the challenges facing the industry and how changing trends are helping operators work toward a brighter future. To meet this evolution, restaurant operators are investing in new and reimagined spaces. How is technology shaping the future of restaurants and giving brands a competitive edge?

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Modern Restaurant Management

JUNE 8, 2020

Knowing exactly what is expected of you as a restaurant manager can be confusing. As mentioned in The Restaurant Reopening Blueprint : “Restaurant management is a demanding affair; re-opening a restaurant in the face of a global pandemic promises to be complex and challenging… Your experience will be nuanced. Go Digital.

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FOH BOH Employee Relations Front of House 507

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. That's why restaurateurs rely on restaurant operations. With clearly defined and enforced restaurant operations, restaurants achieve maximum efficiency and profitability. Areas of Operation. Table of Contents.

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Operations Inventory Hiring Customer Service 363

7 Shifts

NOVEMBER 14, 2024

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Both restaurant owners and workers want to contribute to the restaurant's operations faster. It’s also important to develop specific training for restaurant managers.

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Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Even though they have ?less

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FOH Kitchen Safety BOH Food Safety 539

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. That’s where task management software comes in. Task management software maintains historical data of tasks completed.

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Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

MAY 16, 2025

Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. Internal communication in hospitality is, again, the link that holds service operations together. A well-informed team can anticipate issues before they affect the guest.

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Front of House Communication Back of House Fast Casual 251

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Keeping your staff in the dark about upper management decisions. The best way to manage is to do so with your own eyes.

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Communication Management Management Front of House 430

7 Shifts

JULY 14, 2020

Enhanced focus on sanitization and social distancing have become the minimum restaurant operating requirements during the pandemic. Ask them to verify that your ware-washing machines are operating at the required wash and rinse temperatures and with the appropriate detergents and sanitizers.

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Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

MARCH 14, 2025

Every kitchen operates under pressure, but small inefficiencies—lost tickets, misheard orders, inconsistent timing—can mean the difference between a smooth service and total chaos. The Chaos of the Line In a kitchen like The Bear's, the brigade system is the backbone of operations.

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Front of House Back of House FOH BOH 221

Modern Restaurant Management

AUGUST 4, 2021

If you’re operating a thriving restaurant business on the other side of the pandemic, that might mean you have a concept with legs to expand beyond your current location(s). The answer is by building a solid foundation, establishing strong operational structures and genuinely knowing and leveraging your core competitive advantage(s).

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BOH Document Training Operations 539

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. Managers may struggle to justify staffing shifts if the sales cannot support the labor expense.

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Technology Loyalty Program Fast Casual Email Marketing 563

7 Shifts

SEPTEMBER 19, 2019

But restaurant management is the glue that holds it all together. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. What is Restaurant Management? For example, play a crucial role in sourcing candidates.

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Management Management 2019 Employee Relations 284

7 Shifts

SEPTEMBER 25, 2019

Anyone who’s worked (or even stepped foot) in a restaurant knows how important effective kitchen management is. Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well.

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Back of House Management Management BOH 276

Modern Restaurant Management

SEPTEMBER 16, 2022

Chef and Co-Owner Neil Kleinberg narrates the BOH action. The team at Bon Appétit placed 11 cameras inside NYC's Clinton Street Baking Company & Restaurant to highlight a typical morning rush at the popular eatery.

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BOH Management Management Operations 418

Crunchtime

APRIL 30, 2025

This is the second installment in our series on boosting profitability and building resilience in your restaurant operations. In our previous blog , we explored the importance of shifting focus to back-of-house (BOH) operations to plug the leaks in your profit bucket.

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Operations BOH Back of House Blog 78

Modern Restaurant Management

JUNE 15, 2020

So how can restaurant owners and managers establish a culture that reinforces the role of cleanliness? With a sophisticated system, managers can track progress, upload their own documents and presentations and run contests and award badges that can be exchanged for rewards. Teaching Core Values and Processes.

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FOH BOH Food Safety Front of House 449

Modern Restaurant Management

JUNE 15, 2021

Source More Smartly by Linking FOH to the BOH. In fact, the automating and upselling that occurs through predictive digital menus can lead to better management of inventory levels, preserving shelf time on low stock items, say onion rings, and recommending overstocked items such as fries.

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Technology Loyalty Program Front of House Online Ordering 508

7 Shifts

SEPTEMBER 1, 2022

At some point when you were dining in a restaurant, you may have heard the BOH staff shout “86” and the name of a menu item to the waiters. For instance, BOH staff may use it to communicate in any interaction they have. If the BOH staff is constantly shouting “86!” Use an inventory management system + other tech.

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Definition BOH FOH Front of House 360

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Growth : Outsourcing digital marketing allows restaurant management to focus on growing their restaurant, not stressing over marketing efforts. Google Rankings and Google My Business.

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Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

SEPTEMBER 2, 2020

Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice. and BOH (including cooks, chefs, etc.). What are the best ways to manage guest expectations? Set seating times. Contactless payment.

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Outdoor Fine Dining Dine-in FOH 508

Goliath Consulting

APRIL 10, 2023

From refrigeration to HVAC, there are multiple things you can do to ensure your restaurant operates free of preventable mechanical woes that stand in your way of a successful summer season. An HVAC unit that is operating at sub-par levels can cost up to 50% more than a serviced unit!

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Front of House FOH BOH Back of House 386

Modern Restaurant Management

APRIL 28, 2022

The terms “ghost kitchen” and “virtual brand” are often used interchangeably, resulting in confusion among operators and consumers. Virtual brands are like software: they do not have any brick-and-mortar locations and operate solely out of ghost kitchens, existing restaurants or “host kitchens.”

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Dietary Restrictions Influencer Back of House BOH 490

Crunchtime

MAY 7, 2025

Welcome to the third installment in our series focused on driving profitability and operational resilience. In our previous posts, we explored how labor management and back-of-house (BOH) optimization play crucial roles in controlling costs and improving efficiency.

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Operations BOH Back of House Management 78

7 Shifts

MAY 11, 2020

But reopening your restaurant isn’t as simple as flipping your ‘open’ sign around (we wish), and there’s a lot to consider from an operational standpoint before the big day. Employees must report any symptoms and recent travel to their managers before a shift. Employee health assessments ???

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BOH Food Safety FOH Equipment 368

7 Shifts

OCTOBER 2, 2019

If you’re transitioning to a restaurant management position, congratulations! But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. Let’s lay the groundwork by exploring what it means to transition to management. What are their goals and challenges?

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Management Management Communication Back of House 285

7 Shifts

AUGUST 5, 2020

Keep reading to get answers to questions like: How do you manage staff to boost off-site dining revenue? Are there any tips for food delivery and takeout inventory management? Food delivery ideas: How to manage staff to boost off-site dining revenue It’s important to have a protocol in place for managing delivery and takeout orders.

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Delivery Food Email Marketing Front of House 341

7 Shifts

APRIL 3, 2020

Psst, even outside of these extraordinary times, this information is also valuable for any restaurateurs that are looking to optimize their operations and get a handle on what they can and cannot control in order to reduce monthly expenses in their restaurant. For example, you might notice that you’re spending an inordinate amount on napkins.

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BOH POS Influencer Point of Sale 368

7 Shifts

AUGUST 21, 2024

Keep Restaurant Communication Channels Open When staff can easily access to managers, they will be more likely to bring up problems so that they can be resolved before it’s too late. As a restaurant manager, you may understand your mom’s struggle in a new light. Have a Process for Change Management Restaurants are dynamic businesses.

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Communication Front of House Back of House Mobile Ordering 370

Rocket Fuel

NOVEMBER 19, 2024

Nationwide economic shifts following the pandemic have made it necessary for restaurant owners and operators to find new ways to increase profits, add efficiency, lower costs and stay competitive. Back-of-House (BOH) Systems: BOH platforms offer streamlined inventory management, staff coordination and kitchen operations tracking.

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Operations BOH Franchising Franchise 52

7 Shifts

MAY 25, 2020

Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. If you’re using a task management app like 7tasks , ensure that each task is assigned to a specific person to enforce accountability—and have your managers check the task list progress throughout the shift.

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FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

AUGUST 4, 2022

"The Bear," a new Hulu/FX program portrays the raw reality of restaurant culture Chefs from around the country have commented to Modern Restaurant Management (MRM) magazine on the authentic representation the show gives of life in the kitchen as a chef. This perfectly demonstrates how the industry operated back then.

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Back of House Front of House Communication FOH 474

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. is the first single-vendor solution combining apps to streamline and improve restaurant operations in one fully integrated platform. ” The BOHA!

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Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

MAY 1, 2023

Team management is a top concern for restaurants these days. 37% of restaurant operators say employee retention and productivity is one of their priorities for 2023. One in five operators report reducing labor costs as one of their main goals. Piper admits that it's harder to hire for skilled positions, like management and BOH.

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Hiring Training Management Management 195

Modern Restaurant Management

MAY 14, 2024

To learn more about the pros and cons of putting an ESOP into place, Modern Restaurant Management (MRM) magazine reached out to Cucci. One hourly FOH employee, one hourly BOH employee, and one salaried manager. How did the idea of Employee Stock Ownership originate and why did you want to do it?

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Sustainability FOH BOH Take-out 472

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. According to the Society for Human Resource Management , employee engagement is a measure of a staff member’s volition to go the extra mile, positive sentiments about their employer, and intention to stay with their employer.

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Employee Relations FOH Certification BOH 349

7 Shifts

FEBRUARY 21, 2023

We surveyed 3,700 restaurant workers and found one of the top reasons they left jobs was a lack of manager recognition. Get input from your team as well, so the decision doesn’t come from management alone. Let coworkers thank each other publicly Managers and operators can’t know everything that happens on the floor.

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Front of House Social Media Back of House Sports 381