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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

These breakdowns often show up in key service metrics like wait time and service time, especially in fast-casual settings. When FOH and BOH teams are in sync, turnover flows naturally without making guests feel rushed. Turning Insight Into Action Clear and real-time communication should be a core part of staff training.

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Restaurant Staff Training 101

7 Shifts

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Let’s say you run a fast-casual restaurant. When creating a training plan, you must distinguish between these two areas.

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New Restaurant Technology that Propels Business

Lavu

Self-Service Kiosks: A Growing Trend in New Restaurant Technology to Enhance Customer Experience Perfect for fast-casual restaurants, kiosks are the latest technology to optimize operations and increase profits. Kiosks give fast-casual restaurants the opportunity to focus more on operations and the customer experience—it’s a win all-around.

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Restaurant Industry in Review: Trends from June 2025

Black Box Intelligence

Staffing challenges: 40% of brands report being constantly understaffed in FOH, 54% saying they’re usually understaffed in BOH. It spread across nearly every restaurant segment, with all but Fast Casual accelerating their year-over-year same-store sales growth compared to May. Clustered along the Northeastern coast.

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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

For hiring platforms like foh&boh, the name of the game was volume, volume, volume. Restaurants have woven their brand values throughout the employee experience, creating authentic communities that extend from the BOH to the customer. Running a successful restaurant isn’t measured solely by what’s on the menu anymore.

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MRM Research Roundup: Diner Resiliency, Automation Technology, and Egg Prices

Modern Restaurant Management

Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. Fast casuals follow with 36 percent prioritizing direct digital channels. Among the top 50, 34 are quick-service restaurants (QSRs), 11 are casual dining establishments, and five are midscale chains.

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MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations

Modern Restaurant Management

Within QSRs, fast-casual restaurants led the way, growing transactions by 2 percent in March. State of the Plate Olive Garden is the most popular casual dining restaurant with Americans in 2025, with 19 percent having dined at the Italian-themed restaurant in the past 90 days, according to a new report from YouGov.