Rocket Fuel

JANUARY 7, 2025

The first prototype AI order-takers are in use now, and we are seeing many positive signs: Order accuracy: AI is very good at listening and responding to queries. It also can engage in a back and forth with customers to confirm an order, and always has the entire menu memorized. What items should be on the menu in what stores?

2025 52

2025 Innovation Customer Service Loyalty Program 52

Lavu

JUNE 6, 2025

Here are some examples of incentive programs that you can offer employees to help you cut spending: 1. Another solution is to start a composting program for food scraps and other organic waste. This can help prevent over-ordering of ingredients, leading to excess inventory and unnecessary expenses.

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Loyalty Program Waste Recycling Inventory 78

The Restaurant Group

DECEMBER 8, 2024

Engaging Customers in Sustainability Involving customers in sustainability builds loyalty and enhances your restaurants eco-friendly image. Educating Customers on Waste Reduction Add Notes to Menus : Encourage mindful ordering with simple messages. They can order wisely, take leftovers home, and support sustainability initiatives.

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Waste Compost Food Recycling 78

Qu

JUNE 16, 2025

The First-Party Challenge: Hard But Worth Fighting For Getting guests to order directly from you, instead of through third-party platforms, remains the holy grail—and it’s tougher than most operators realize. Today’s best loyalty programs offer early access to new menu items, surprise merchandise drops, and exclusive experiences.

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Fast Casual 2025 Casual Loyalty Program 52

Chowly

JULY 10, 2025

Restaurant Marketing Truths 7 Reasons Why First-Party Ordering Is Taking Over Third-Party Independent restaurant operators are shifting away from third-party delivery apps — and for good reason. That’s the power of first-party ordering done right. You Keep More Profit from Every Order More money stays with you.

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Ordering Loyalty Program Online Ordering Back of House 40

Black Box Intelligence

JUNE 4, 2025

By ensuring that every team member understands and embodies the brand’s mission, Denny’s has successfully navigated market shifts and maintained customer loyalty. Are your loyalty programs actually driving retention? Economic Trends Economic conditions shape how and where guests choose to spend.

Marketing 91

Marketing Loyalty Program Customer Experience Back of House 91

The Restaurant Group

NOVEMBER 20, 2024

Building a community around your brand fosters loyalty. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies.

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Loyalty Program Customer Experience Social Media Customer Service 78

The Restaurant Group

MAY 3, 2025

High staff attrition destroys service quality and leaves customers feeling like just another order number. Training and Development Programs Invest in staff training programs and professional development like your future depends on it because it kinda does! Kills the vibe, right?

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Cash Management Loyalty Program Recruiting Customer Service 78

Lavu

JUNE 13, 2025

With the rise of digital payment platforms and mobile wallets, restaurants can offer rewards programs, targeted promotions, and personalized experiences that cater to individual customers’ preferences. This fosters customer loyalty and allows restaurants to gather valuable data and insights to inform their business strategies.

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2025 Cash Management Mobile Ordering Point of Sale 78

Clover - Restaurants

JUNE 30, 2025

However, here are a few benchmarks: Quick-service restaurants tend to hover around 17% , due to high order turnover, automation, and relatively inexpensive ingredients. This included not only receipts from tableside sales, but also from any takeout orders.

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Employee Relations Seasonal Menu Online Ordering Loyalty Program 52

Qu

APRIL 8, 2025

The Big Picture: Modest Growth, Major Opportunities Digital sales grew 3% year-over-year and 4% over the last three years, signaling stabilization in ordering channel patterns. But heres the kicker: Its not just about offering online ordering. First-Party Digital Ordering Reigns Supreme Brands are making it a priority.

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2025 Operations Fast Casual Loyalty Program 52

OneDine

JULY 2, 2025

Guests want to scan a QR code, view the menu, place their order, and even pay—all from their phone. How OneDine Helps: OneDine offers fully branded, mobile-first experiences that let guests order and pay on their terms—speeding up service and table turns without sacrificing hospitality. No waiting. No flagging down a server.

2025 52

2025 Mobile Ordering Loyalty Program Hospitality 52

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

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Front of House Operations Back of House Reservations 52

Chowly

JUNE 18, 2025

But if you're an independent restaurant operator trying to increase margins, drive more direct orders, and track real-time performance, branding alone won’t cut it. Agency vs. But they rarely track what happens after a click, where the order came from, how much you made, or whether a guest will return. Agencies don’t own your results.

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Marketing SEO Mobile Ordering Email Marketing 45

The Restaurant Group

MAY 6, 2025

We’re talkin sales totals, customer orders, kitchen prep times, even that feedback card someone scribbled on. When you swipe cards at the register or punch orders into the POS, you’re building a goldmine of info. Track visits, favorite orders, and even the time they usually walk in. Yeah, they pack data too.

Cash Management 78

Cash Management Online Ordering Point of Sale Mobile Ordering 78

Modern Restaurant Management

JANUARY 18, 2021

Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail. Throughout 2021 and beyond, that answer will largely depend on how restaurants adjust their loyalty programs.

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Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

ChowNow

NOVEMBER 11, 2020

Even those with their own restaurant ordering system may list their restaurant on one or more delivery apps to tap into large user bases and strong brand recognition. But with commissions taking between 15 and 40 percent of every order , these apps make it extremely difficult for restaurants to turn a profit.

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Ordering Loyalty Program Online Ordering Mobile Ordering 345

Modern Restaurant Management

OCTOBER 4, 2021

And color choice can directly impact that appeal — and even motivate the consumer to step in and order up. This is a great marketing opportunity, since it gives you the chance to connect on a more meaningful level and build loyalty with your diners. Start a Food Blog. Begin a Loyalty Program.

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Marketing Loyalty Program Social Media Online Ordering 474

ChowNow

SEPTEMBER 30, 2020

The math is simple: more orders over time equals more sales. Marketing to your existing customers keeps your restaurant top of mind leading to increased order frequency and higher ticket sizes. In this blog, we’ll cover four tips to help you boost customer loyalty at your restaurant. Start a restaurant loyalty program.

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Loyalty Program Marketing Email Marketing Social Media 397

Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Also, consider providing curbside, takeout, or delivery services in addition to flexible and quick ordering and delivery alternatives, including online, phone, or in-app ordering.

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Loyalty Program Dietary Restrictions Mobile Ordering Social Media 453

Focus POS

OCTOBER 1, 2020

With a loyalty program that resonates with what your customers value, you open the doors to greater communication with your customer base that translates to much more than just increased revenue. How loyalty programs have evolved. Modern loyalty programs add a lot more than a free item after so many purchases.

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Loyalty Program Email Marketing Coupons Customer Service 187

7 Shifts

AUGUST 12, 2020

What are they ordering? There are dozens of companies that provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders. Create a blog section on your website. The blog could include recipes, cooking tutorials, upcoming events, or menu updates. What are they wearing?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

7 Shifts

SEPTEMBER 15, 2021

In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

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Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

APRIL 14, 2020

In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico. ” The experts at Parts Town authored a blog post for independent restaurants about how to transition toward delivery. .

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Goliath Consulting

MAY 19, 2020

And while a little competition never hurts, continuing investments in your catering program will be paramount to your business’s success. Those who can harness technological tools like online ordering and loyalty programs are better positioned to succeed ,,, minimizing friction for the end user” (2). Foodee (7, 8).

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Catering Social Media Online Ordering Loyalty Program 378

Modern Restaurant Management

APRIL 2, 2020

Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running. Toast’s public directory of participating restaurants across the U.S. restaurants.

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Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

OCTOBER 9, 2019

Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. There are a few things you can do to take your loyalty program to the next level.

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Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

JANUARY 13, 2020

Other areas that are easy to automate with the right software solutions include: Online ordering with POS integration. Customer email capture via a digital loyalty or marketing program. Third-party delivery service integration with the restaurant’s POS system. Reporting subscriptions. Deployment of marketing campaigns.

2020 364

2020 Website Management Online Ordering Point of Sale 364

Focus POS

APRIL 8, 2019

When you’re looking for ways to attract and keep customers while increasing your revenue, the best place to start is implementing a customer loyalty and rewards program. Consumers want to feel a sense of personal connection with their favorite businesses and brands, and loyalty programs foster this relationship.

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Loyalty Program Point of Sale Reference POS 113

Bingage

JUNE 27, 2023

One effective way to foster customer loyalty is by implementing a well-designed loyalty program. Shopify, one of the leading e-commerce platforms, offers a variety of Shopify loyalty apps that can help you engage and retain customers. Bingage is one of the best Shopify loyalty apps for e-commerce stores.

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Loyalty Program Point of Sale Social Media Email Marketing 98

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Recommended Reading: BLOG NAME. Take orders with care. When you're taking your customers' orders, make sure you're doing so with attention and care. Digital Loyalty.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Social Hospitality: Restaurants

JULY 5, 2019

Even if your restaurant is well established, you have to keep up with current marketing trends in order to remain competitive. Put an “Order now!” ” button that redirects people to your online ordering website, for example. Test Loyalty Programs. Are you marketing your restaurant in the right way?

Marketing 170

Marketing Social Media Loyalty Program Email Marketing 170

Focus POS

DECEMBER 4, 2020

This increased demand for online ordering and delivery, paired with various social distancing regulations, caused a massive shift in the restaurant industry. Restaurateurs struggling to stay afloat without patrons in the dining room turned to online ordering to keep revenue trickling in. Is it ultra-easy and intuitive for customer use?

Online Ordering 146

Online Ordering Ordering Mobile Ordering Customer Experience 146

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests."

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

The Rail

MARCH 21, 2023

By Andrea Abbondanza, Contributor In our previous QR blog post , we looked at seven reasons why your restaurant should start using QR codes and the immense benefits they provide both your guests and your staff. With a simple scan of the code, customers can view the restaurant's menu and place orders directly from their mobile devices.

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Social Media Email Marketing Front of House Customer Experience 278

Restaurant365

DECEMBER 6, 2019

Your servers can fire orders right to the kitchen, get a real-time list of 86’d items from the chef, and accept payments from guests right at the table – all of which give them more time to provide exceptional service to your guests. A Mobile POS Increases Order Efficiency. What is a Mobile POS?

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POS Blog Mobile Ordering Front of House 117

7 Shifts

SEPTEMBER 15, 2021

In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195