7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

SEPTEMBER 10, 2021

They provide insights into business strategy, guide business decisions, and are a reminder of why you started. Your mission statement is the “why” of your business strategy and captures why your restaurant exists. How to Write an Effective Mission Statement for Your Restaurant. And others have no clue how to write one.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Bingage

APRIL 26, 2023

Undoubtedly, social media is a powerful yet effective tool for e-commerce. In fact, it’s an easy, fast, efficient, and affordable way to reach your customers if it’s done in the right way. According to a report, after following a brand on social media, customers engage with them more interestingly.

Social Media 98

Social Media Marketing Influencer Advertising 98

Culinary Cues

APRIL 26, 2020

Building a well thought out strategy for starting up the restaurant engine after we move forward is paramount and will, in the process of thinking it through, give every chef and restaurateur a spark of excitement to lean on. There is so much to think about, so many decisions to make, and so much angst about what the future holds.

Guest Recovery 310

Guest Recovery Kitchen Safety Customer Service Food Safety 310

Chowly

APRIL 17, 2024

Their recent insights, shared on a Hospitality Hangout podcast episode, shed light on innovative strategies tailored to improve digital marketing for SMBs. By understanding and optimizing each stage of the customer journey, restaurants can create memorable experiences that drive customer satisfaction, loyalty, and advocacy.

Marketing 52

Marketing Social Media Email Marketing Online Ordering 52

Goliath Consulting

AUGUST 24, 2023

In today’s competitive food industry, effective local restaurant marketing is the key to success. For restaurants seeking to increase their customer base, enhance visibility, and build long-lasting relationships with patrons, a well-rounded marketing strategy tailored to the local community is essential.

Loyalty Program 78

Loyalty Program Marketing Email Marketing SEO 78

Get Beyond

DECEMBER 15, 2023

In this blog, we’ll explore effective strategies for small business owners to maintain a healthy work-life balance during the holiday season, allowing you to fully embrace the festive spirit without compromising your business’s success. Subscribe to the Get Beyond Blog. Want more insightful resources?

Small Business 52

Small Business Email Marketing Social Media Communication 52

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. And restaurateurs get great customer reviews and a higher check average. What is suggestive selling?

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Culinary Cues

APRIL 30, 2020

Whichever side of the question you find yourself on – there is no denying that the constraints will be significant, customers will be very leery about entering a restaurant, and initial sales will never be enough to keep a restaurant solvent. This is absolutely essential if you want your customers to return.

Point of Sale 306

Point of Sale Customer Service Customer Experience Cash Management 306

Future Food

OCTOBER 5, 2021

Secondly, we have cashed-up customers who are hungry for hospitality, let’s call this demand. For those that were able to effectively adapt, takeaway and delivery sales have been the lifesaver of food business large and small, but getting back to dining out is what people truly want.

Food 144

Food Café Customer Service Communication 144

Goliath Consulting

JULY 19, 2023

Understanding the Essential Traits of Effective Restaurant Leaders Jay Bandy’s book is a comprehensive guide that explores the crucial skills and behaviors required to thrive as a restaurant leader.

Leadership 78

Leadership Book Seasonal Menu Customer Experience 78

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching. While Matt excels in profit enhancement and inventory management, his true passion lies in leadership development.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

Restaurant Engine

APRIL 26, 2023

You can create customer engagement in many places, including the digital arena. Customer engagement is a term you hear a lot about these days. In fact, one study shows that 80% of customers say the experiences they have with your business are as important to them as your food and services. Let customers text to place an order.

Email Marketing 105

Email Marketing Loyalty Program Social Media Mobile Ordering 105

Sling

MARCH 25, 2021

In today’s fast-paced, ever-changing business environment, implementing group cohesion strategies can mean the difference between success and failure. Whether you’re building a team for the first time or trying to improve unity in an existing team, use these 10 group cohesion strategies to help you get the job done. 13) Communicate.

Recruiting 148

Recruiting Communication Hiring Small Business 148

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Sling

DECEMBER 14, 2021

For tips on creating an effective hierarchy of responsibility, check out his article from the Sling blog: What Is An Organizational Chart And Why Does Your Business Need One? But, for more suggestions, check out these articles from the Sling blog: Team-Building Games: 4 Games Employees Will Actually Enjoy. Effective budgeting.

Entertainment 148

Entertainment Innovation Communication Article 148

Sling

APRIL 27, 2023

ADD_THIS_TEXT Specific goals of ROM Restaurant operations management is very much akin to organizational strategy — they are both complex and comprehensive programs that govern large chunks of your business activity. When that happens long enough, and on a large enough scale, your customers may begin to notice.

Operations 78

Operations Management Management Inventory 78

Indoor Media

SEPTEMBER 12, 2020

Okay, so I’m not talking about dating, I’m talking about auto shop customers. While some businesses can survive with one-and-done customers, the most profitable ones build a foundation of trust and respect that keeps customers coming back. Quality customers are what make an auto shop successful. Communicate Effectively.

Ordering 145

Ordering Email Marketing Customer Service Communication 145

Sling

MARCH 26, 2022

And then there’s the inevitable effect all that stress has on employee productivity and engagement. You can avoid this negative impact by making employee retention a cornerstone of your business strategy. Strategies To Improve Employee Retention. 8) Communicate And Listen. 13) Create An Organizational Strategy.

Small Business 148

Small Business Employee Relations Leadership Tip Distribution 148

The Rail

MARCH 7, 2023

Whether you're a small, local restaurant or a large, chain restaurant, social media can be a powerful tool to help you attract new customers and build brand awareness. Promoting your restaurant on social media can increase your visibility and attract new customers who may not have heard of your restaurant otherwise.

Social Media 119

Social Media Customer Experience Small Business Influencer 119

Goliath Consulting

AUGUST 16, 2023

Twitter, for many years, has been the go-to platform for instant updates, check-ins, reviews, and interaction for both brands and customers. Those 280-character snippets allowed businesses to create a buzz about daily specials, share customer testimonials, and address feedback almost instantly. Let’s dive in.

Social Media 78

Social Media Email Marketing Customer Experience Innovation 78

Next Restaurants

MARCH 8, 2022

Why Are Chalkboard Paintings so Effective on Social Media? Chalkboard marketing is a cost-effective way to energize your advertising. And while those signs are great on the sidewalk or in the interior of a restaurant, they are even more effective when used in social media. are growing in popularity with each passing day.

Social Media 124

Social Media Seasonal Menu Email Marketing Online Ordering 124

Culinary Cues

MAY 2, 2020

Cooks and other kitchen employees depend on the chef’s ability to plan effectively and problem-solve when need be. You are an exceptional cook, a communicator, a planner, a problem solver, a team builder and a business savvy chef with an entrepreneurial spirit. Build a series of strategies for the transitions ahead.

Training 296

Training Take-out Transportation Customer Experience 296

Hot Schedules

JANUARY 12, 2022

There’s a belief that restaurant back office platform offerings lag behind the shiny customer-centric innovations and advanced POS systems. Empowering these teams with the right technology has a cascading effect that allows managers to fully staff shifts and fully realize possible revenues. Browser Columns. Take it a step further.

Back of House 147

Back of House Employee Relations POS Government 147

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. Promoting the air in your restaurant is as a force to clean and disinfect, instead of something to be feared, is a strategy that all restaurant operators should aggressively approach and promote to their patrons. They’ve heard from the experts that Covid spreads through the air.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Instead, you can reach a compromise in your menu.

Social Media 215

Social Media Food Safety Cash Management Kitchen Safety 215

Bingage

APRIL 5, 2020

There is another fear is in mind that customers are not going to trust eating out after that coronavirus pandemic. We all know that the outbreak of COVID-19 and its effects will impact all businesses, including the hard-working owners, farmers, operators, online delivery services, staff, and simply on everyone in the food industry.

Marketing 95

Marketing Social Media Employee Relations Email Marketing 95

Sling

NOVEMBER 16, 2021

That can provide insight into how to get things done more effectively the first time around. That’s beneficial for your business because trust and friendship (and strong working relationships) generate: Communication. 1) Make Teamwork Part Of Your Organizational Strategy. 7) Sense Of Accomplishment. Motivation. Cooperation.

Small Business 174

Small Business Hiring Management Management 174

Sling

AUGUST 30, 2021

A strong hospitality marketing program can even be helpful for businesses that deal with private customers and clients. In this article, the workforce management experts at Sling discuss strategies and tips that managers can use to build an HM program from scratch or improve the one they’ve got. 2) Focus On Local Customers.

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

Apicbase

JANUARY 12, 2023

Email marketing is an invaluable strategy for boosting your restaurant. Let’s explore how to leverage email marketing so you can implement this highly effective marketing strategy. It consistently drives customer retention. To gain repeat customers, your interaction shouldn’t end once they’ve paid the bill.

Email Marketing 52

Email Marketing Marketing Tip Distribution Social Media 52

Sling

JANUARY 19, 2020

This feeling motivates your employees to go above and beyond what you expect of them because they feel that they have a higher purpose — be it for the success of your business or the betterment of your clients and customers. It’s that purpose that is a cornerstone of strong, effective, and long-lasting employee engagement.

Employee Relations 117

Employee Relations Leadership Hiring Training 117

Sling

JULY 4, 2021

But there are still effective marketing channels available offline too. We’ve compiled some of the most effective restaurant marketing tips to help you win your market. There’s nothing like high-quality photos of food to whet your customers’ appetites and get them in the door. 1) Produce A Food-Prep Video.

Marketing 78

Marketing Social Media Loyalty Program Food Truck 78

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. However, for the overall health of your restaurant business, it pays to put energy and resources into your long-term hiring strategy as well. Encourage restaurant employment as a career choice.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Clover - Restaurants

MAY 3, 2024

Recent surveys confirm the importance of cleaning and sanitizing in food industry establishments for building customer confidence and in influencing diner choice. Restaurant strategies and technologies are constantly improving which can help transform and ensure food health and safety. An estimated 3,000 people in the U.S.

Kitchen Safety 52

Kitchen Safety Food Safety Food Food Supply 52

Hot Schedules

MAY 25, 2021

He has been at Fourth for over 10 ten years now and is responsible for developing the product strategy and working closely with the engineering teams. My goal is to create an atmosphere of mutual trust and respect to enable the people to communicate, cooperate and be innovative. I am Fourth. John Adams. Product Owner. Vanya Dimitrova.

Cash Management 148

Cash Management Customer Service Customer Experience Sports 148

Focus POS

SEPTEMBER 10, 2020

It can increase mobility within your restaurant, and more importantly, improve communication between systems and staff. Thanks to the pandemic sweeping the globe, and an increased focus on customer safety, online ordering is now a staple. Online ordering isn’t just important for customer safety and satisfaction, however.

POS 97

POS Loyalty Program Email Marketing Mobile Ordering 97

Sling

NOVEMBER 19, 2020

That’s why recruitment strategies are essential for attracting top talent. It doesn’t matter if you’re searching for a food runner , waiter , barista , customer service rep , or some other position entirely, the happiness of your customers and team are at stake. But what recruitment strategies are right for your business?

Recruiting 78

Recruiting Hiring Management Management 78