Restaurant Business

AUGUST 12, 2025

The thinking is that those customers will appreciate the personal touch, and will come back to the restaurant more often. How impactful will it be? By Joe Guszkowski on Aug. 12, 2025 Facebook Twitter LinkedIn Who are these people, and what do they want? Restaurant tech is working on it.

Loyalty Program

Restaurant Business

AUGUST 8, 2025

We’ve got a lot at our disposal to continue to compete really well in the back half of the year,” Penegor said. We’ve got a lot at our disposal to continue to compete really well in the back half of the year,” Penegor said. You will see sequential improvement in our business throughout the back half.” By Jonathan Maze on Aug.

Fast Casual

Restaurant Business

JUNE 27, 2025

By Lisa Jennings on Jun. 27, 2025 Facebook Twitter LinkedIn Jeff's Bagel Run has 15 units open, expecting to reach 30 by the end of the year. Photo courtesy of Jeff's Bagel Run. Jeff Perera jokes that his bagel chain is the result of a love story. “I I made a bagel for my wife, because she asked me to,” he said. She’s on time.

Fast Casual

Restaurant Business

AUGUST 7, 2025

The company was able to generate sales and transactions by bringing back lavender beverages and introducing Dulce de Leche while using ingredients already on-hand. and the company raised expectations for the year, sending its stock up as much as 20%. “We Dutch Bros has been one of the fastest-growing chains in the U.S. billion to $1.6

Point of Sale

Restaurant Business

AUGUST 7, 2025

From back-of-house prep cook to Chef Lamar’s journey is proof that leading a kitchen takes more than culinary talent—it takes awareness, resilience, and growth. The way you grew up, the flavors you knew—those are what make your food yours. Mississippi Catfish Dip, The Dish That Says It All “Smooth. Chef Lamar built etc.

Fast Casual

Restaurant Business

JUNE 13, 2025

By Heather Lalley on Jun. 13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025. Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Sign up here.

Operations

Restaurant Business

JUNE 23, 2025

23, 2025 Facebook Twitter LinkedIn The MilkShake Factory created a house-made Dubai-Style Chocolate Bar that it sells for $5.95. 23, 2025 Facebook Twitter LinkedIn The MilkShake Factory created a house-made Dubai-Style Chocolate Bar that it sells for $5.95. By Patricia Cobe on Jun. Photo courtesy of The MilkShake Factory.

Bar

Restaurant Business

AUGUST 12, 2025

There he offers items like smoked brisket rubbed with a shichimi pepper-based spice mix and served as a lettuce wrap, yakiniku baby back ribs and whole roasted cauliflower in green chile vinaigrette. By Bret Thorn and Patricia Cobe on Aug. Sealey is based in Miami, where he moved from the U.S. Virgin Island of St. Croix in 2009. Sign up here.

Innovation

Restaurant Business

AUGUST 8, 2025

Photo: Shutterstock Back in July, Starbucks announced the 2025 return date for Pumpkin Spice Latte and #Summerween was going viral. 26 is the date Starbucks brings back PSL, part of a trend that has led to the coining of “Augtober” as a name for this month. By Patricia Cobe on Aug. And Korean yogurt itself saw a 50% search increase. “We

Fast Casual

Restaurant Business

AUGUST 5, 2025

By Lisa Jennings on Aug. 05, 2025 Facebook Twitter LinkedIn Noodles is in the midst of an attempted brand revitalization. Photo: Shutterstock Noodles & Company will soon have a new CEO. He will also join the chain’s board of directors. Christina will succeed Drew Madsen, who is stepping down for personal medical reasons, the company said.

Leadership

Black Box Intelligence

JULY 16, 2025

Monthly Restaurant Trends Review Out of the Box: June 2025 Same-store sales rose 2.0% in June, making it the industry’s strongest month since January. Only three of the past 22 months have posted stronger sales growth results than June 2025. The weakest regions in sales growth border the southern edge of the country; the strongest?

2025

Black Box Intelligence

JUNE 4, 2025

By combining decades of restaurant expertise, AI, guest experience management, and the best workforce and financial benchmarks, brands can make better choices backed by real data. What Restaurant Brands Need To Know The Cost of Ignoring Market Trends Missing a market trend doesnt just mean falling behind. It means losing real revenue.

Marketing

Black Box Intelligence

JANUARY 16, 2025

However, as noted, we saw encouraging upticks at the back end of 2024 and are predicting a stronger 2025 (our most recent projections anticipate 0.4% We will be issuing updates to these projections on our next quarterly Restaurant Industry Snapshot webinar. And the late Thanksgiving also affected early December results.

2024

Restaurant Business

JUNE 23, 2025

Smaller companies got into the act, too, as everyone from Huddle House (Perkins) to Logan’s Roadhouse and Krystal (SPB Hospitality) to Jack in the Box (Del Taco) got into the act. The consolidation trend was here, we thought. The need for technology to remain competitive would demand it. It’s the latest in a string of such moves.

Leadership

Restaurant Business

AUGUST 5, 2025

Valade said the deal drove traffic from new and lapsed users, 15% of whom have come back again since. The family-dining chain has extended a hand to those customers with a parade of low-priced promotions, such as a $2 $4 $6 $8 value menu, a buy one, get one deal and now a selection of meals under $10. in the period.

Loyalty Program

Restaurant Business

JUNE 10, 2025

Photo courtesy of QSR Automations QSR Automations and Crunchtime, two of the biggest back-of-house technology suppliers in the restaurant industry, are planning to merge, the companies said Tuesday. . Both QSR and Crunchtime are backed by private-equity firm Battery Ventures. By Joe Guszkowski on Jun.

Fast Casual

Restaurant Business

JULY 1, 2025

shops Value pressure comes to the fast-casual sector Financing These full-service restaurant chains opened the most locations last year In an overall down year for full-service unit growth, these five brands bucked the trend. It was not an upstart growth chain, or an established juggernaut like Texas Roadhouse. sports bar segment.

Fast Casual

Restaurant Business

JULY 3, 2025

debut, Olo goes private and more A look back at the week’s biggest news in the restaurant industry from Restaurant Business. Or, at least get mom to pay a bunch for them.) So long, farewell, egg surcharge With egg prices falling, Waffle House has lifted its 50-cent per egg surcharge. By Heather Lalley on Jul. Sign up here.

Leadership

Restaurant Business

JULY 1, 2025

Crawford, meanwhile, has spent many years in the full-service restaurant segment, including 20 years at Bennigan’s and 10 years at Ruth’s Chris Steak House. By Joe Guszkowski on Jul. 01, 2025 Facebook Twitter LinkedIn Melting Pot is celebrating its 50th anniversary this year. Crawford joined Melting Pot in March 2020 as EVP of operations.

Leadership

Restaurant Business

AUGUST 8, 2025

Ascent Hospitality Management, the parent company of Perkins and Huddle House, promoted Nick Mason as CFO. By Restaurant Business Staff on Aug. 08, 2025 Facebook Twitter LinkedIn Staff illustration It was a busy week for restaurant CEO changes. Current President and COO Joseph Christina was promoted to fill the CEO post.

Leadership

Modern Restaurant Management

MAY 18, 2020

The Small Business Administration (SBA), in consultation with the Department of the Treasury , released the Paycheck Protection Program (PPP) Loan Forgiveness Application and detailed instructions for the application. Step-by-step instructions on how to perform the calculations required by the CARES Act to confirm eligibility for loan forgiveness.

Front of House

Modern Restaurant Management

APRIL 27, 2020

“Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.” For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S. Treasury Secretary Steven T.

Mobile Ordering

Modern Restaurant Management

APRIL 27, 2020

“Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.” For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S. Treasury Secretary Steven T.

Webinar

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. Among the findings: Most diners are not overly fearful, with 57 percent making no change to their dining behaviors.

Front of House

Modern Restaurant Management

OCTOBER 29, 2020

Once ‘normal’ life resumes, it’s unlikely that these consumers will switch back to past preferences, so all efforts should be made to keep customers close and retain their loyalty. This is especially important for enterprise size businesses, with the capacity to give back to those struggling more than they are.

2021

Modern Restaurant Management

MARCH 16, 2020

" "This is a very challenging time, and we're experiencing something we have never had to deal with before," said Jennifer Petrocelli, executive director of The Preston House & Hotel, a participating restaurant. "We The National Restaurant Association has provided a list of best practices to ensure business continuity.

Food Safety

7 Shifts

APRIL 28, 2020

All third-party delivery apps offer: A tablet interface for your back of house with varying degrees of integration with your POS ?? Alex Rechichi, CEO of Crave It Restaurant Group, also revealed on a recent webinar that Skip The Dishes is giving up to 15% of commission back to the operators. ?? Sign up for Uber Eats ??.

Online Ordering

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When 20 at 4 p.m. Brands Inc.

Kitchen Safety

Goliath Consulting

JUNE 15, 2020

The COVID-19 pandemic has proven to us all just how interconnected our food system is in the US if not, the world. The supply chain failure and the domino effect of its impact have been a wake-up call for even the veterans of the food industry. Perhaps more unsettling is the uncertainty of it all. So the question is: how do you respond?

Supplies

Modern Restaurant Management

AUGUST 14, 2020

“We have a guiding principle to do both well and good, and I believe one of the reasons our brand is able to remain successful during these challenging times is by giving back to the communities we serve,” said Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc.

Franchise

Black Box Intelligence

JUNE 14, 2023

Every quarter, Black Box Intelligence has the privilege of hosting executives from the top restaurant chains in the country for our State of the Industry (SOTI) webinar where we reveal the latest trends and insights driving today’s restaurant experience. Unfortunately, the answer is not that clear-cut.

Webinar

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. Team management is a top concern for restaurants these days. 37% of restaurant operators say employee retention and productivity is one of their priorities for 2023. Good people know good people.

Hiring

Restaurant365

DECEMBER 10, 2021

With separate systems that don’t fully “talk” to one another, you may be required to import data back and forth, a manual process that can be time consuming and lead to errors. Payroll and accounting are some of the most complex, and critical, responsibilities for a restaurant. At the core, restaurant payroll is an accounting function.

Point of Sale

Restaurant365

NOVEMBER 18, 2021

From hiring and onboarding to running employee payments and paying taxes, payroll touches on many different parts of a restaurant business. In addition, many features of the restaurant industry, particularly for multi-location restaurant groups, set restaurant payroll apart from payroll at other kinds of businesses.

Employee Relations

Black Box Intelligence

AUGUST 9, 2021

According to Black Box Workforce Intelligence data, half of hourly front-of-house workers left within 90 days in 2018, compared to 43% in 2017. The numbers are similar for hourly back-of-house staff. The restaurant industry has long been plagued by high employee turnover. They’re also leaving more quickly. of Employees x 100.

Webinar

7 Shifts

AUGUST 16, 2024

On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. “Being nice to people goes for the people walking in the front door and the people walking in the back door. As of 2024, they make around $26.42

Management

Black Box Intelligence

AUGUST 24, 2021

Many people took advantage of the downtime and went back to school. After the devastation of the pandemic, the restaurant industry should be making a comeback. But a persistent labor shortage stands in the way. While experts attribute the shortage to a number of factors – from stimulus payments to low wages – there’s no quick fix.

Guest Recovery