7 Shifts

JUNE 13, 2022

Customer loyalty has come a long way from the paper punch card. Now it seems like every restaurant has their own app, their own loyalty programs , and their own way to reward customers and keep them coming back. And we're talking all things customer loyalty tech. and Yard House Restaurants, Inc.

Loyalty Program 195

Loyalty Program Customer Experience Technology 2014 195

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Operations 367

Operations Management Management Mobile Ordering 367

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences.

2024 211

2024 Loyalty Program Cash Management Customer Experience 211

Touch Bistro

AUGUST 20, 2021

Did you know that implementing a restaurant loyalty program is one of the best ways to incentivize repeat business? In an industry that’s so closely tied to fluctuations in the economy and consumer behavior, restaurants depend on customer loyalty for survival. Benefits of a Restaurant Loyalty Program.

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Customer Experience 52

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Operations 353

Operations Management Management Mobile Ordering 353

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). Ritual : Clean, simple online ordering with a loyalty program option and POS integration. Supports multiple menus (ghost kitchens and virtual brands) and group ordering.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

MARCH 1, 2022

Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put.

Front of House 229

Front of House Loyalty Program Back of House Training 229

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID. Enter digital tableside ordering.

Technology 223

Technology Loyalty Program Fast Casual Email Marketing 223

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. While these local favorites are great at attracting their neighbors to visit again and again, to out-of-towners, they’re just another restaurant that looks like it could do with some renovations. So, where do you start?

Marketing 420

Marketing 2020 SEO Loyalty Program 420

7 Shifts

JANUARY 14, 2020

Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. But don’t worry; your employee engagement program doesn’t have to be fancy, expensive, or resource-intensive. It takes a toll on your operational budget and staff morale. How do you recognize a disengaged employee?

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

Modern Restaurant Management

OCTOBER 13, 2022

Recent surveys are showing the vast majority of Americans have been cutting back on dining out. For those who do go out, a worrying 40 oercent of diners believe they are receiving less value from restaurants compared to previous times. Adopt In-House Technology to Improve Service and Reduce Errors.

Technology 174

Technology Loyalty Program Mobile Ordering Download 174

7 Shifts

OCTOBER 31, 2022

Taking the time and energy to create one proves to others (and yourself) that you're serious about the venture. A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm.

Point of Sale 398

Point of Sale Back of House Document Download 398

Modern Restaurant Management

MARCH 24, 2023

Without this assurance, gluten-free consumers are likely to take their business elsewhere – or, worse yet, leave negative reviews on popular dining apps. Once you’ve addressed the messaging on your menu, it’s important to make sure your staff is prepared to answer questions about your gluten-free program.

Training 172

Training Front of House Kitchen Safety Allergens 172

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

Management 156

Management Management Back of House Customer Service 156

Modern Restaurant Management

SEPTEMBER 14, 2022

– Team Bots’ It sounds like something out of a science fiction movie, right? . – Team Bots’ It sounds like something out of a science fiction movie, right? AI and ML are buzzwords and often sound out of reach of an average restaurateur. To get a receipt for your order, reply with Hi.

Front of House 197

Front of House Mobile Ordering Loyalty Program Back of House 197

7 Shifts

FEBRUARY 18, 2020

However, when stress so deeply affects employees that it leads to sleep-disturbing nightmares, it can take a toll on workplace satisfaction and engagement. The kitchen is backed up so your customers have to wait a long time for food and take it out on you. What’s behind these sleep-disturbing dreams? What is a waitmare?

Employee Relations 396

Employee Relations FOH Back of House Front of House 396

Focus POS

DECEMBER 22, 2021

FSR magazine reports that 60 percent of restaurants don’t make it past their first year, and 80 percent go out of business within five years. So how can the industry build itself back up after being thrown such challenges over the past few years? H3: A strong loyalty program. With wages increasing to 34.6

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

7 Shifts

DECEMBER 18, 2019

January is fast-approaching, and hot lunch spots will soon be back on the mind of every highschool and college student in your area. Want to capture the hungry, back-to-school lunch crowd for January? 33% of Canadians eat out for lunch most-often, not far behind the dinner crowd at 49%. Sounds good, doesn’t it?

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

SpotOn

MAY 13, 2024

  From crafting a summer menu that celebrates seasonal ingredients to offering cool beverages can enhance customer loyalty, adapting to the busy season with innovative menu ideas and online ordering can set your restaurant apart. ” -Benson Wang, Cofounder of Palm House Hospitality Take SpotOn client Santé , for example.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

7 Shifts

NOVEMBER 3, 2021

When you think about issues that arise in your restaurant that could cost you significant amounts of money, what first comes to mind? If you're like most restaurateurs it's things like theft (both time and material), lawsuits, spoilage, or staff turnover. Table of Contents. The cost of restaurant cybersecurity. The cost of restaurant cybersecurity.

Audits 370

Audits POS Loyalty Program Information 370

7 Shifts

MARCH 30, 2022

After two years of only being able to order takeout and having to wear a mask when not at the table, restaurants are poised to bounce back in 2022. Don't underestimate the power of in-house advertising at your restaurant. Take advantage of your real estate to get customers in the door. Does your restaurant have a sign out front?

Advertising 370

Advertising 2022 Social Media Email Marketing 370

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. For part one, click here.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Streamline the front of house.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. In the near future, we’ll look at printed menus the way we look back at newspapers today. Archaic and revenue draining.

Technology 197

Technology Loyalty Program Front of House Online Ordering 197

7 Shifts

JANUARY 7, 2021

While these local favorites are great at attracting their neighbors to visit again and again, to out-of-towners, they’re just another restaurant that looks like it could do with some renovations. Before you get any ideas of a cheesy radio spot, take a step back and look at the bigger picture. So, where do you start?

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Rely on Technology to Increase Operational Efficiency. Enhance CX with Accelerated Contactless Adoption.

2022 181

2022 Hospitality Loyalty Program Point of Sale 181

7 Shifts

NOVEMBER 1, 2022

There are more options for eating out than ever before. And the big restaurant brands are only getting bigger , making it even harder to stand out. You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. Download now.

Seating 222

Seating Email Marketing Marketing SEO 222

Open for Business

JANUARY 26, 2023

Before launching any new menu promotion idea, it’s a good idea to go back to basics and get clear a few basic points first. Start a loyalty program Every restaurant prizes its loyal customers. Show them how much they mean to you with a loyalty program. Quick links What are restaurant promotions? What is the goal?

2023 122

2023 Loyalty Program Social Media Seasonal Menu 122

Modern Restaurant Management

DECEMBER 21, 2022

In addition, we see the point of sales platform as taking on more of the master data management role of the business, and configuring all the content needed for any digital experience from a single platform. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 161

2023 Loyalty Program Fast Casual Customer Experience 161

Modern Restaurant Management

OCTOBER 11, 2021

According to the National Restaurant Association's 2021 State of the Restaurant Industry report , 70 percent of consumers reported they would likely take a table outside if the conditions were right. Here are some of the ways restaurant owners can leverage a holistic and data-driven POS system to optimize their outdoor dining operations.

Outdoor 190

Outdoor POS Front of House Seasonal Menu 190

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Off premise has become a sizable segment of our business, and I don't see it ever going back to pre-COVID numbers. Here are their responses. To read part one, click here.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 Bureau of Labor statistics.

Technology 217

Technology Tip Distribution Front of House Loyalty Program 217

Focus POS

DECEMBER 11, 2019

Excellent service in-house and out-of-house. A KDS streamlines communication between front and back of house to ensure timely and accurate order prep. Loyalty Perks. Customers in 2020 are all about perks — 87% of survey respondents belong to fewer than 3 loyalty programs each.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

7 Shifts

JANUARY 20, 2023

There are a few things restaurants can do to get ready for the Super Bowl: Stock up on supplies: Make sure you have enough food, drinks, and utensils to accommodate the increase in customers.Think of what's most likely to sell out first: finger foods, wings, pizza, kegs, napkins, special items, etc. In 2019, diners spent $81.30

Specials 195

Specials 2023 Social Media Email Marketing 195

Modern Restaurant Management

DECEMBER 19, 2023

– Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. As restaurants sought out ways to stand out from the competition, many turned to creative promotions, offers and rewards that would draw in crowds, increase trial and result in return visits. Here are some of their insights.

2023 114

2023 Front of House Customer Experience Customer Service 114

7 Shifts

MARCH 10, 2022

To help you narrow down your search, here are 24 of out favorite restaurant management apps to start using in your restaurant today. The app is also useful for your front and back end staff, giving them the ability to check upcoming shifts, submit availability, request shift trades, and more. Top Restaurant Management Apps. QuickBooks.

Management 195

Management Management Operations Point of Sale 195