This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. Exceeding health and safety standards not only ensures the well-being of customers, but it also cultivates a positive experience that fosters loyalty.
However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Kitchen operations. Food safety and restaurant cleanliness. Kitchen Operations. Food Safety and Restaurant Cleanliness.
Sweetgreen implemented tech solutions to improve their operations, boost sustainability , and personalize customers’ experiences. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customerservice, marketing, and many other essential business tasks. Boost automation.
Restaurant’s safety protocols were done “behind the scenes,” and guests most likely didn’t care about the sanitation of high-touch surfaces or whether they were sitting within six feet of other tables. Employees began participating in new tasks, learning more about safety protocols. The Demand for Transparency.
After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you handle customer complaints and turn negative experiences into positive ones? How do you handle disputes between customers and employees?
Every day, youre juggling staff, food quality, inventory, customerservice, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. CustomerService and Experience Great food and drink is only truly enjoyed when its coupled with a great service experience.
B Corp Certification, a credential bestowed by the non-profit organization B Labs, is a way for businesses to address those concerns and more as they undertake an in-depth auditing process, and come out with a seal of authenticity around their sustainability and social responsibility claims and a branding kit to help promote it.
Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.
Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. The user has full control over their account and can opt out of the secure service at any time.
Proper maintenance is also essential to customer satisfaction, retention, and word-of-mouth reputation building. Maintenance tasks include inspections, cleaning, lubrication, servicing, parts replacement, and repairs. But these activities should be planned outside of restaurant hours so they do not interfere with serving customers.
Any restaurant — Toast customer or not — can be listed on the site.Toast is committing up to $250,000 in matching contributions to World Central Kitchen and the Restaurant Workers’ Community Foundation. ” NCR wants to help its restaurant customers during this difficult time.
Combination of comprehensive operations management platform with kitchen automation will help customers execute more efficiently and profitably BOSTON, June 10, 2025–Crunchtime Information Systems, Inc., QSR’s kitchen display technology is a natural fit with Crunchtime’s operations management solutions,” said Raguin. “We
This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.
Managing food allergies in a restaurant isn’t just about good service its a critical safety responsibility. With the right POS features for allergen management, restaurants can track ingredients, flag allergens, and communicate vital information quickly between staff and customers. Lets explore each feature in detail.
QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.
From planning the layout to managing food services and ensuring compliance, we’ll cover what it takes to launch a profitable, well-run cafeteria in 2025. Let’s explore some easy-to-make and fast types of wraps that workplace cafeterias can offer to meet the demands of their customers.
Whether you run a casual dining spot or a full-service restaurant, we’ll delve into what COGS is, the factors that affect it, as well as how you can calculate and control it. One way to control packaging costs is switching from branded, custom-printed boxes to high-quality but unbranded containers.
Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.
By Indiana Lee, Contributor The old idiom “a team is only as strong as its weakest link” is shown to its fullest extent in the food service industry. If every member of the team isn’t firing on all cylinders and seamlessly working together, orders are delayed, customer satisfaction drops, and the restaurant’s reputation can take a hit.
Its about building systems that save time, cut costs, and keep customers happy. One restaurant I know found their kitchen prep took twice as long as it shoulddata showed the bottleneck, and they fixed it fast. Put Customers at the Heart of It Its tempting to get lost in back office details, but dont forget why youre here.
By reducing the need for prep cooks, restaurant operators can nurture a highly qualified lean kitchen staff. Enhance Food Safety. Pre-cut and food preparation facilities undergo rigorous daily sanitation, safety certifications, and audits. Never guessing on shelf life helps control rotation and quality.
If yes, then the answer is by passing regular restaurant health inspections conducted by municipal authorities to ensure public safety. India has a Central regulatory body, namely the Food Safety and Standards Authority of India (FSSAI) , that functions under the Food Safety and Standard Act, 2006. Pest Control.
Its about building systems that save time, cut costs, and keep customers happy. One restaurant I know found their kitchen prep took twice as long as it shoulddata showed the bottleneck, and they fixed it fast. Put Customers at the Heart of It Its tempting to get lost in back office details, but dont forget why youre here.
Its about building systems that save time, cut costs, and keep customers happy. One restaurant I know found their kitchen prep took twice as long as it shoulddata showed the bottleneck, and they fixed it fast. Put Customers at the Heart of It Its tempting to get lost in back office details, but dont forget why youre here.
F&B management oversees kitchen operations, menu development, customerservice, and finances. The primary goal is to ensure customers have a positive experience through high-quality food, excellent service, and a pleasant atmosphere. What Is Food and Beverage Management?
At food establishments, hygiene plays a massive role in building brand image and ensuring customer footfall. To ensure that restaurants follow proper guidelines regarding the hygiene standards, a comprehensive food safety system has been announced. Inspect Kitchen Areas, Dining Areas, And Restrooms Regularly.
When a restaurant wants to cater to certain customer segments, offer healthier menu options, maintain food safety and quality, and make other recommendations for their clients, such as which restaurant POS system is the best choice, food consultants are frequently employed. Kitchen Management . Menu Engineering.
Success for a waiter is in providing everything the customer needs while they barely notice what you are doing. Restaurant operations management is about making sure everything in a restaurant works together smoothly to deliver great service, tasty food, and keep everyone happy, from the guests to the staff.
Cleanliness and safety are top priorities in the food service and hospitality industry. Adhering to rigorous hygiene protocols ensures customer satisfaction and protects public health. Cutting-edge solutions such as PathSpot SafetySuite are essential for upholding cleanliness and safety standards.
Success for a waiter is in providing everything the customer needs while they barely notice what you are doing. From the bustling kitchen to the welcoming front-of-house, this discipline centres on: streamlining processes, enhancing efficiency, and ultimately delivering a seamless dining experience.
However, with numerous similar systems available, tailored to various types of food service operations and specific use cases, you might ask, ‘Which software is the best fit for my business?’ We also analyse customer feedback from platforms like G2 and Capterra to highlight the pros and cons users have encountered.
But automation in food service is much more than that. The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. Production Maximise kitchen efficiency with precise production planning. It streamlines recipe management and cost analysis.
They need to maintain consistency, provide excellent customer experience and optimise performance across a growing number of locations. Drivers For OpEx OpEx refers to the practice of optimising operational processes to improve efficiency, reduce costs, and enhance the customer experience. What are they doing differently?
Inefficiencies in a restaurant’s supply chain can increase costs, disrupt operations, and drive customers to competitors. Ensuring customer health remains a top priority. Vendor representatives who go out of their way to accommodate customers will be less inclined to do so if they must constantly chase payments.
The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. When dealing with customers and other staff, your communication skills of course have to be on pointe. You want to keep your customers coming back for more.
Verify that both customers and employees understand your brand concept. That’s where an extensive operations manual comes in, including your processes, recipes, portion sizes, suppliers, safety and hygiene guidelines, equipment, pricing, appropriate furnishings, etc. Try to find indicators that your franchise is in demand.
Restaurants must adopt tech solutions to boost safety, quality, accuracy, transparency, consistency, and compliance – all factors that contribute to brand excellence. When you invest in modern training programs, your employees better understand (and comply with) safety and QA protocols and deliver safer experiences for guests.
Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. This year we witnessed how resilient our customers are. Shyam Rao, CEO and Cofounder, Punchh.
The story is similar when analyzing restaurant service. The good news is that guests continue to rate their service experiences most positively than they did a year ago (before COVID had hit at a significant national level). Like food, an increased pace of business may also be causing pressures on the service model of restaurants.
Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.
Bill directs all operational and strategic planning and execution for the Applebee’s, Del Taco, MOD Pizza, Wendy’s and Olga’s Kitchen brands. Greg Fuchs serves as the Senior Facilities Manager for Applebee’s, MOD Pizza, Del Taco, Olga’s Kitchen and Wendy’s restaurants in the TSFR portfolio.
Largely open border access across 50 states and coast-to-coast distribution systems make large-scale expansion far easier as there’s just one currency, national service/product providers/suppliers, and other benefits. Readiness Audit. Large Open Geographical Expansion: Sure, there are some state law differences, but the U.S.
We organize all of the trending information in your field so you don't have to. Join 49,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content