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Hiring for soft skills becomes much simpler when you know exactly what to ask and look for in interviews. In this article, I’ll share those tips so you can hire people who will excel in the role and not only fill it. What to ask : “Can you share an example of when you had to motivate your team during a tough or trying time?
Nearly nine years ago, during the first twelve months of Harvest America Cues blog, one of my articles went viral attracting almost 40,000 views in one day. The article struck a nerve with its focus on A Cook’s Kitchen Laws. Since then, more than 100,000 people have read and shared that article.
We hire and fire, increase pay, or add more staff, change restaurant menus or add convenience foods to reduce the need for qualified employees, or simply accept that poor attitudes and inconsistent product are just “the way it is.” The hiring process is one of the most important steps in designing and delivering a great product or service.
Hiring the right people can make or break your business. In this article: What strategies do you use to motivate and engage your restaurant employees? What interview questions do you ask when hiring new restaurant employees? What interview questions do you ask when hiring new restaurant employees?
Training, teaching, coaching, and mentoring are the most important attributes of a successful chef. When this happens then success is measurable and, those failures are less evident because a well-coached team doesn’t allow them to happen. We (chefs) are first and foremost – teachers.
It sounded like an appropriate title for an article about life in the kitchen. PLAN BETTER – TRAIN HARDER Harvest America Ventures, LLC Restaurant Consulting www.harvestamericacues.com BLOG (Over 800 articles about the business and people of food) CAFÉ Talks Podcast [link] More than 70 interviews with the most influential people in food
Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. Some studies have shown that the highest attrition in many kitchens happens within the first two weeks of employment. PICTURE: The well led kitchen team of the Balsams Resort in its heyday.
Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? The right balance is critical and worth hiring sound technicians to design early on.
To discuss this issue further, I spoke with Eduardo Choza, Director of Coffee at Mayorga Coffee , Jenny Borrego, barista trainer at Degas Café , and founder of Alquimia Coffee Company and World Coffee Championship coach , Federico Bolanos. You may also like our article on whether the World Barista Championship needs to change.
You may also like our article on whether the World Barista Championship needs to change. Coaching and training Wilford Lamastus Jr. If a competitor wants to perform well at the WBC, one of the biggest costs is to hire a coach – preferably a ‘famous’ one,” he says. To find out, I spoke to four coffee professionals.
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So my recommendations in this article are generalized for the restaurant industry as a whole. If you conclude a franchise agreement , then this network most likely has a coach who will bring you up to date and can help you through the entire process. With a large budget, you can hire a PR agency. Let’s Talk About Advertising.
This article is the first in a series of five to promote Delaget’s 2021 QSR Operational Index – an annual report that shares stats and figures from over 6,000 QSR locations for sales, costs, employees, loss, and customer experience. . Schedule time to monitor new hires’ progress using KPIs . and “NOW HIRING: SAME DAY PAY”. .
Employee training can include instructions on your restaurant’s SOPs and how to follow them, but you should also offer regular training courses, refresher courses, and individual coaching. We’ll talk more about this in the Operational Excellence part of this article (#1). #4 You must live your core values every day.
Vince Lombardi, considered by many to be the greatest football coach of all time said: “Perfection is not attainable, but if we chase perfection, we can catch excellence.” They hire and train the most dedicated professionals to execute the plan, and they are always focused on the details. Lots of questions without answers.
Hiring a great kitchen manager can transform your BOH operations with outstanding culinary and leadership skills. In this article: Can you tell us about your previous experience in restaurant management? Another common approach is coaching, where the manager focuses on training as a big part of their role.
A New York Times article from 1886 reported that porters could work 37 hours straight, make $16 a month, and have to pay for their own uniforms ($18 a piece) and meals. I don’t think that connection would have been possible if it hadn’t been for the disarming power of a hot meal on a moving train.
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