article thumbnail

Experience Is the Best Teacher: Five Things My Father — and Hard Times — Have Taught Me About Leadership in the Restaurant Industry

Modern Restaurant Management

It is loyal customers who will stand by your restaurant through the hard times, provided you treat them with respect and always make their dining experience your top priority. I grew up learning the business from the best restaurateur I know — my father, T.J. franchisees. Here are five I’ve come back to again and again.

article thumbnail

MRM Research Roundup: End-of-April 2021 Edition

Modern Restaurant Management

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The Value of Trust. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries.

2021 191
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What Now? COVID-19 Survival Guide for Restaurants

Modern Restaurant Management

To help ensure the survival of these restaurants, many of which are family owned, the PR industry has banded together to create a campaign called "Dining Bonds." The dining bonds are being offered by participating restaurants across the country at a suggested savings of 25 percent when purchased. . "We're More than 2.45

article thumbnail

The Return of the American Rail Dining Car

EATER

At 6:30 on the dot the four of us finally lurched toward the dining car and sat at a table set with china and flatware on a white tablecloth. We entered that dining car as four strangers, but by the time we departed we had shared a table, shared our pasts, and were hopeful for each other’s futures.

2005 121
article thumbnail

MRM Research Roundup: End-of-April 2020-COVID-19 Effects Edition

Modern Restaurant Management

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). frequent users who dined out five or more times per week pre-COVID (35 percent of respondents) indicated minimal decline in takeout and drive-thru. In the U.K.

2020 168
article thumbnail

A Safe Place to Fill Up

EATER

Few other places stock old-school Necco Wafers, Mary Janes, Bit-O-Honeys, and Chick-O-Sticks alongside foods like pickled eggs, pickled sausages, gizzards, barbeque, and pound cake. And, of course, the standout foods you’ll find at Southern gas stations have their roots in African American culture.

Travel 145
article thumbnail

MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 193