The Rail

APRIL 10, 2025

By Indiana Lee, Contributor Guests want to know where their food comes from, how it was raised, and whether it aligns with their values. This shift is driven by growing environmental awareness, social media scrutiny, and increased access to digital information. Transparency meets these demands directly.

Food Supply 130

Food Supply Social Media Sustainability Sourcing 130

ChowNow

JUNE 5, 2024

In today’s digital age, online reviews are the modern-day word-of-mouth, and hungry diners often turn to Google restaurant reviews to find their next meal. 5 Tips to Drive Restaurant Reviews Directly asking diners to share their honest feedback is a highly effective strategy to grow the number of reviews your restaurant receives.

Email Marketing 394

Email Marketing Social Media Website Management Online Ordering 394

ChowNow

MARCH 7, 2025

Its the number one way customers discover new restaurants and if your business isnt showing up in the search results, youre losing diners to competitors who are. In this article, you will learn: How to optimize your Google Business Profile to boost visibility and credibility. When people are hungry, they turn to Google.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

The Rail

MAY 30, 2025

Expecting every visit to provide more than just a meal, diners today give authenticity, customization, and value top importance. What you offer and how you present it count, whether it's plant-forward cuisine, fusion cuisine, or interactive dining arrangements.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. The buying journey is how a customer makes the decision to eat at YOUR restaurant instead of someone else’s.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JUNE 1, 2023

Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on margin-eroding “spend-to-get” and not catering to the individual customer.

Loyalty Program 449

Loyalty Program Customer Experience POS Customer Service 449

Modern Restaurant Management

MAY 24, 2024

How can you keep customers returning to your restaurant when so many choices exist? This is one of the most prominent questions that restaurant owners face today. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

JANUARY 8, 2024

– Jaime Bettencourt, SVP of Revenue Growth & Brand Strategy, Mood Media Over the coming years, we can expect technology to play an increasingly pivotal role in the restaurant industry. Read the first part, here. For the second part, click here. Digital nomads place a premium on seamless experiences and prioritise convenience.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

The Restaurant Group

MAY 25, 2025

Online Reputation for Small Restaurants is critical to attract customers and build trust. Managing how people see your business online can mean the difference between success and struggle. How online reviews shape public perception Online reviews greatly impact how people view your restaurant.

Social Media 78

Social Media Customer Experience Customer Service Website Management 78

Modern Restaurant Management

AUGUST 5, 2020

Matt Zibell, founder and CEO of TableUp, will join TouchBistro’s product team, where he will be responsible for launching and supporting TouchBistro Loyalty. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

SEPTEMBER 30, 2020

This edition of MRM Research Roundup features diner expecations over the next few months, robots for QSRs, and the best cities for coffee lovers, vegans and vegetarians. How Comfortable are Diners? 73 percent said social distanced tables. Some highlights inlcude: Consumers' projected dining out frequency.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

FEBRUARY 17, 2020

Yelp introduced Yelp Store Visits (YSV) to measure how online activity on Yelp drives physical store foot traffic, and launched Showcase Ads, a new video-centric format that allows national marketers to feature in-season promotions and to tell their brand story more effectively. The new products have been piloted by ?Denny’s?

Sports 383

Sports Point of Sale Entertainment Customer Experience 383

Modern Restaurant Management

MAY 27, 2020

“When you see that over 30 million Americans have filed for unemployment in a matter of weeks, it’s clear that there is a need and we saw how to help–one day dedicated to uplifting families in need in our communities while assisting local restaurants.” Takeout For Good. Aramark Creates Safety Plans. .

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MARCH 11, 2020

We would like to thank Derek Jones and all of the employees at Smart Foodservice for their dedication in building a highly differentiated business in the cash and carry industry, and we know the company will be in great hands with its new owners.” The acquisition is subject to regulatory approval and other customary closing conditions.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

7 Shifts

JULY 20, 2024

With over 5 billion people using social media globally, platforms like Facebook, Instagram, and TikTok have become necessary tools for businesses to reach customers. From introducing your restaurant to fulfilling orders, you can use social media to drive more traffic to your establishment, in-person and digitally.

Social Media 221

Social Media Customer Experience Seasonal Menu Customer Service 221

7 Shifts

SEPTEMBER 3, 2019

There are the long hours on your feet, the unexpected rush of diners, the last-minute callouts, and the customers you just can't seem to please. Today's restaurant culture supports its staff and builds a sense of ownership among employees. No one will deny it; working in a restaurant is tough. Real talent is hard to find.

Sports 284

Sports Training Fine Dining 2017 284

7 Shifts

SEPTEMBER 19, 2019

Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners. Marketing and advertising : Market your restaurant to help achieve optimal restaurant capacity (social media and review management included). What is Restaurant Management?

Management 284

Management Management 2019 Employee Relations 284

Indoor Media

DECEMBER 14, 2020

Whether you’re looking to grow your brand, online traffic, or just straight-up sales, we’ve got you covered. Many restaurants, salons, and dry cleaners around the country have improved their sales by inviting journalists in and being honest about how the pandemic has affected them. Why not take advantage of the free media coverage?

Small Business 144

Small Business Social Media Coupons Advertising 144

Next Restaurants

SEPTEMBER 4, 2024

By Marjorie Garcia, Contributor Today, an online presence is not just a luxury; it’s a necessity, especially for local businesses like restaurants. In this article, we’ll dive deep into the various benefits of Google My Business and how it can transform your restaurant’s online presence.

SEO 122

SEO Online Ordering Website Management Customer Experience 122

Open for Business

NOVEMBER 21, 2022

Restaurant technology has changed everything about the way people do business today. Today, digital tools can streamline almost every aspect of running a restaurant business. Today’s tools are high-tech, user-friendly, and mobile so you don’t have to be physically in the restaurant to stay on top of the business.

Technology 147

Technology Front of House Back of House Online Ordering 147

Restaurant Engine

SEPTEMBER 13, 2023

Social media is a place to be seen and build reputations, relationships, and engagement. With more than half of people today saying social media can influence their restaurant choice , it’s never been more important to build a presence on social media.

Social Media 59

Social Media Loyalty Program Email Marketing Website Management 59

Sling

JULY 4, 2021

All you have to do is look at the popularity of YouTube to get an idea of how popular video is. All you have to do is look at the popularity of YouTube to get an idea of how popular video is. Post it on every social media channel you can think of. 4) Become A Master Of Social Media. Trust us, it’s not.

Marketing 78

Marketing Social Media Loyalty Program Food Truck 78

Touch Bistro

JULY 15, 2021

Whether you’re opening your very first business or you’ve got half a dozen venues to your name, creative restaurant marketing is vital to attract new diners and to ensure your regulars keep coming back again and again. Everything you need to know about social media, digital marketing, SEO, and more! Download Now.

Marketing 77

Marketing 2021 Email Marketing Social Media 77

SpotOn

JUNE 26, 2024

Ultimately, though, you never really know how well you're doing without garnering restaurant customer feedback. Do you know how to encourage your customers to honestly tell what the deal is? We'll also cover how to turn restaurant customer feedback into action. How do you gather customer feedback?

Social Media 52

Social Media Online Ordering Customer Experience Customer Service 52

Restaurant Engine

MARCH 27, 2024

And did you know that nearly 75% of diners say they trust a restaurant with positive reviews over one without? With this staggering statistic, you can see how vital restaurant reputation management is to your business. To help you with review management tips, let’s look at 10 secrets to online review success. #1:

Social Media 59

Social Media Website Management Email Marketing Customer Service 59

Lavu

MARCH 11, 2020

From the introduction of point of sale (POS) systems to accounting systems, technology is changing the ways restaurants operate today. Among the technology offered today is restaurant management software. . How much does restaurant management software cost? You may also be unsure where to start.

Management 78

Management Management Cash Management Mobile Ordering 78

Clover - Restaurants

MAY 10, 2024

Research from payment global analysis firm PYMNTS shows in May 2023: 37% of diners found restaurant information on social media, with even higher numbers for younger generations (42% for Generation Z and 46% for Millennials). Digital marketing also helps you build stronger relationships with your current customers.

Marketing 52

Marketing Email Marketing Social Media Customer Service 52

The Restaurant Times

SEPTEMBER 10, 2021

So he took the seven years of entertainment experience alongside his solid social network and launched the now critically acclaimed nightlife brands Republique (2011) & Stereo Arcade (2015). . Both were incredibly popular in their own rights and earned him the reputation as being a disruptive concept creator.

Social Media 59

Social Media 2011 Back of House Customer Experience 59

The Food Corridor

MARCH 27, 2023

The Food Corridor powers cloud kitchens with booking and management tools How does a cloud kitchen work? Cloud kitchen controversies How do get your slice of the cloud kitchen pie What is a ghost kitchen, or cloud kitchen? First, we’ll take a look at how a cloud kitchen actually works. How does a cloud kitchen work?

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

DECEMBER 17, 2020

Diners Show Holiday Spirit. The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. Nearly half (48 percent) of respondents also said they are likely to buy gift cards from a local independent restaurant.

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

Modern Restaurant Management

AUGUST 25, 2021

Per the terms of the agreement, the group will build 50 new Taco John’s restaurants by March 31, 2026 with options to develop an additional 150 restaurants. “Over the last few years, we have been building fantastic momentum,” said Jim Creel, president and CEO of Taco John’s. A Deal to Taco ‘Bout.

Franchise 419

Franchise Franchising Customer Experience 2021 419

Modern Restaurant Management

DECEMBER 9, 2019

The American Food Association, the hosting organization for The Global Cuisine Awards (GCA), announces the winners of The 3rd GCA in five gourmet cities including New York, Los Angeles, San Francisco, Chicago and New Orleans today. The final winners will be announced on December 11th, 2019. New York, NY. Best Restaurant Design: Saffron NOLA.

Online Ordering 419

Online Ordering Leadership Website Management Customer Experience 419

Modern Restaurant Management

JULY 20, 2021

"Across dayparts, the motivations for visiting restaurants are evolving, necessitating a refocus on how restaurant operators target consumers," says David Portalatin, NPD food industry advisor and author of Eating Patterns in America. "Quality, " Remarkable Resiliency. Each daypart — morning meal, lunch, dinner, and P.M.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

NOVEMBER 19, 2020

“As a cooperative, Ocean Spray farmers know the importance of building and feeding communities, and share these values with local independent restaurants,” said Chris O’Connor, Vice President of Marketing at Ocean Spray. For more information on how to apply or contribute, go to [link].

Mobile Ordering 367

Mobile Ordering Kitchen Safety Online Ordering Coaching 367

Modern Restaurant Management

AUGUST 16, 2021

The QSR segment, ideally suited to today’s new consumer realities, is performing very near pre-pandemic traffic levels with dollar volumes well ahead of that pace. In this year’s second quarter, off-premises grew by +5 percent compared to a year ago, driven by gains in carry-out and delivery orders. “The U.S.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. He started his career with Hardee’s Food Systems in 1983 ending in the position of District Manager.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

Restaurant Engine

JANUARY 8, 2025

Focus on Personalization No longer just a buzzword, “personalization” is an important strategy for engaging your customers and building a relationship with them. This is how you organically reach a wider audience. Digital marketing is the key to your success in 2025.

2025 52

2025 Marketing Email Marketing Website Management 52