Restaurant Engine

MARCH 13, 2024

Incorporating food service trends brings in returning customers to see what’s new. In this article, we take a broad look at food service trends to know in 2024. In this article, we take a broad look at food service trends to know in 2024. Second, it’s showing your customers that you are doing it.

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2024 Food Compost Front of House 52

Apicbase

FEBRUARY 29, 2024

To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Restaurant Industry Stats 2024 – Our Top 10 10 restaurant industry stats for 2024 to keep in mind. Let’s dig in. billion by 2030.

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2024 Operations 2023 Loyalty Program 52

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

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2024 Loyalty Program Online Ordering Customer Service 52

OneDine

JANUARY 9, 2024

With the onset of 2024, there’s no better time for restaurateurs to embrace innovative technological advancements to streamline operations, enhance customer experiences, and stay ahead in a competitive market. In 2024, we can expect a surge in the use of QR codes for menu browsing, ordering, and payment processing.

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2024 Technology Customer Experience Sustainability 52

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. The top ordered desserts this year, included donuts, chocolate brownies, and strawberry cheesecake!

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2024 2023 Food Order 2013 163

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. Restaurants that spotlight these offerings emphasize their commitment to reducing carbon footprints and supporting local economies.

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2024 Technology Menu Mobile Ordering 52

Modern Restaurant Management

MARCH 13, 2024

Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability.

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Loyalty Program Customer Service Customer Experience 2024 190

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Automated technology can help businesses cut costs and give customers the experiences they want.

Front of House 182

Front of House Mobile Ordering Customer Service FOH 182

7 Shifts

MAY 23, 2024

In fact, 45% of restaurant operators expect their competition to be much more intense in 2024 than last year. This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit.

Social Media 195

Social Media Loyalty Program SEO Email Marketing 195

Modern Restaurant Management

FEBRUARY 27, 2024

's 2024 Consumer Behavior Index (CBI), which examines shopper practices and preferences when interacting on and offline with local businesses, including restaurants. Ensuring your online profile is as trustworthy as it is discoverable is crucial.” However, Google Search remains ominant at 72 percent among consumers.

Online Ordering 183

Online Ordering Consumer Goods Customer Service Customer Experience 183

Mad Mobile

FEBRUARY 22, 2024

65% 65% of customers prefer self-service kiosks. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. trillion in 2024. trillion in 2024. trillion U.S.

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2024 Technology Customer Experience Dietary Restrictions 40

7 Shifts

JANUARY 9, 2024

A tip is any money (or indicated portion of a credit card charge) a customer leaves beyond the cost of products, services, and tax. The customer must be allowed to choose the amount. The customer must be in control of who receives the money. Any mandatory service charge is the restaurant’s property—not the server’s.

Restaurant Law 222

Restaurant Law Cash Management Tip Distribution 2024 222

Modern Restaurant Management

DECEMBER 26, 2023

This past year saw the following trends: The Digital Revolution – In 2023, restaurants gravitated towards digitalization, embracing things like online ordering, mobile applications, and digital payment solutions. This helped them improve customer relationships, loyalty, satisfaction, and retention.

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Dietary Restrictions 2024 Food Safety Food Supply 120

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

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2023 Loyalty Program Mobile Ordering Consumer Goods 192

7 Shifts

JANUARY 9, 2024

A tip is any money (or indicated portion of a credit card charge) a customer leaves beyond the cost of products, services, and tax. The customer must be allowed to choose the amount. The customer must be in control of who receives the money. Any mandatory service charge is the restaurant’s property—not the server’s.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution 2024 195

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

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Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Mad Mobile

MARCH 8, 2024

Restaurant industry experts have seen a massive shift in 2024 toward iPad-based POS systems. Giving your servers access to iPad-based ordering systems is one of the most effective ways to streamline workflows on the floor. Instead, they provide your staff with a flexible and easy-to-use platform to engage with your customers.

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POS 2024 Mobile Ordering Loyalty Program 40

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

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Catering 2024 2023 Guest Recovery 98

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience.

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Loyalty Program Dietary Restrictions Mobile Ordering Social Media 152

SpotOn

MAY 14, 2024

SpotOn, as one of the leading software and payment companies in the field, has become a favorite among managers, restaurant operators, and staff thanks to our personalized customer service, competitive money value, and range of tools designed to help any restaurant succeed. Customer service 4.3 overall user rating.

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POS Point of Sale Customer Service 2024 52

Modern Restaurant Management

DECEMBER 12, 2022

However, much changed for food service businesses throughout the peak of the pandemic. During lockdown periods, food service businesses were forced to adapt or die. Many embraced takeaway delivery services, and had to establish new ways to process customer payments from a distance.

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Customer Service Presentation Food Order Online Ordering 216

SpotOn

MARCH 5, 2024

With 90% of restaurant operators reporting their customers are more value-conscious than they used to be, restaurants need to build their brand and drive guest loyalty with value-driven incentives. "SpotOn For example, a March Madness campaign is created for a pizza restaurant wanting to drive more online orders. 

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Marketing Email Marketing Social Media Loyalty Program 115

SpotOn

MARCH 27, 2024

In January 2024, the New York City Council voted and passed the Skip the Stuff bill. This new law mandates that food service establishments can't offer guests complimentary plastic utensils and related items. Customers must specifically request napkins and plastic utensils if they want them.

Restaurant Law 52

Restaurant Law Waste 2024 Online Ordering 52

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Here are some of their insights.

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2023 Front of House Customer Experience Customer Service 114

SpotOn

MAY 15, 2024

That's why we recommend you host a Father's Day photo contest, where a family would need to use a custom hashtag or tag your restaurant in the image to be viable to win. Offer extra promotions on store merch Selling merch at a restaurant can sometimes be tricky since quality food and service are typically the highest priorities.

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2024 Social Media Loyalty Program Seasonal Menu 52

ChowNow

JANUARY 27, 2021

Restaurant email marketing is one of the most cost-effective ideas to stay top of mind, engage with your customers, and increase sales. . Online ordering has become extremely popular, so much so that digital sales will account for more than half of limited-service and quick-service sales by 2024.

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Email Marketing Marketing Online Ordering Front of House 148

Bingage

APRIL 14, 2021

Previously, a traditional POS system was only limited to a restaurant billing software that includes took orders and generated a receipt. Whether you need to keep track or manage stock, orders, inventory, restaurant billing, you need a Point of sale system. Chefs :- To keep track of inventory, etc.

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POS Loyalty Program Online Ordering Point of Sale 97

Apicbase

APRIL 5, 2024

But automation in food service is much more than that. The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. And over half of respondents said they plan to spend more on technology and automation tools in 2024.

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Back of House Front of House BOH Point of Sale 52

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders.

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Front of House Online Ordering Kitchen Safety Customer Service 147

Future Food

SEPTEMBER 27, 2023

The new Sydney Fish Market will be a global benchmark for fresh food and prepared food markets when it opens in 2024. (A This can include traders and small businesses; customers and consumers; boards and councils; and frequently the city or state. It will celebrate the diversity of its traders and customers.

Marketing 78

Marketing Food 2024 Retail 78

Modern Restaurant Management

JANUARY 28, 2024

“Dear Customer”) and threats regarding your financial accounts (i.e. Knowledge of the enemy is important in any battle, and fighting to protect customer data is no different. Contact affected customers. Make sure services offered to customers fit the nature of the exposed data. Be skeptical of emails.

Loyalty Program 98

Loyalty Program Small Business Insurance Restaurant Law 98

The Restaurant Times

OCTOBER 12, 2020

With consumers shifting away from the dining-out trend towards home delivery services, technological growth has paced up in the sector. Food delivery services are currently leading the online marketplace. According to statistics, the online food ordering marketplace’s total revenue is expected to grow at 8.8%

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Delivery Food Online Ordering Customer Service 98

The Restaurant Times

FEBRUARY 16, 2021

A report by Juniper Research states that contactless payments will triple to $6 trillion worldwide by 2024. Restaurant POS systems that support multiple contactless online payment touchpoints will continue to have a clear advantage in mitigating a lot of customer concerns and adapt better in 2021. QR code-based ordering.

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Technology Mobile Ordering Online Ordering Cash Management 98

ChowNow

MARCH 17, 2021

The COVID-19 pandemic impacted everything from restaurant operations to customer expectations. It also sped up adoption of digital tools to facilitate takeout, delivery, and on-premise digital ordering. 42% of restaurants plan to invest in customer loyalty programs. 93% of consumers look at online reviews for restaurants.

Mobile Ordering 78

Mobile Ordering Download Online Ordering Loyalty Program 78

The Restaurant Group

MAY 3, 2021

Let’s look at the essential tech advancements that can reshape the restaurant sector for good in 2021: Delivery Apps for Online Ordering. The truth is that people love the idea of ordering food from their famous restaurant from the comfort of their home. It would help customers order food with more flexibility and ease.

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2021 Kitchen Safety Online Ordering Food Safety 78

The Restaurant Times

MAY 31, 2020

Running a successful restaurant business today is about making sure that your brand can be easily found online. Restaurant brands with a stellar online presence also have the potential to attract more customers and receive more orders. How To Establish An Online Brand For Your Cloud Kitchen .

Social Media 91

Social Media Online Ordering Mobile Ordering Website Management 91

Deliverect

JANUARY 30, 2020

The industry’s been growing at a steady pace and is expected to yield a worldwide revenue of US $164 billion by 2024. But how can you make sure your at-home food experience meets your customers’ expectations? One surefire way to attract and satisfy your customers is by ensuring the food you are offering is actually delivery-proof.

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Delivery Menu Online Ordering Customer Experience 118