EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Wonder has shown a savvy curatorial eye reminiscent of the early days of delivery app Caviar.

Delivery 140

Delivery Cash Management Point of Sale Back of House 140

Modern Restaurant Management

JANUARY 5, 2022

With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic. Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages.

Technology 167

Technology Front of House Online Ordering Back of House 167

Open for Business

MAY 19, 2023

No one would have guessed that so many people would be working remotely in 2023, or that TikTok would become the next social media powerhouse. As guest preferences change and new developments in technology come out, keeping up to date can help you in several key ways. But the latest advances offer solutions for back of house too.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

DECEMBER 29, 2023

Shortage of Capital for Restaurant Technology As we marched into 2023, interest rates and uncertain economic conditions continued to impact the withdrawal capital from restaurant technology investments. Investments in venture capital had a massive retreat in 2023, hitting the technology sector very hard.

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2024 2040 2023 2013 123

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

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2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. The rewards could be sweet; Mastercard’s Spending Pulse report projects that 2023 holiday spending at restaurants will be 5.4 percent more than in 2022.

Equipment 117

Equipment Customer Experience Fast Casual 2023 117

Open for Business

MARCH 1, 2023

More than 87% say they’re likely to hire in 2023 if they can find qualified applicants, according to the National Restaurant Association. Here’s what to know about the restaurant staff shortage and what your restaurant business can do to staff up in 2023. million workers came back to the accommodation and food service sectors.

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2023 Insurance Front of House Hiring 78

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade.

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2024 2023 Food Order 2013 189

Sling

JULY 24, 2023

Kudos helps you do that and also allows employees to recognize each other, with the ability to set up custom rewards, like gift cards. It also offers detailed analytics to help restaurant managers track performance and allows users to document guest preferences for better service on repeat visits. To learn more, visit GetSling.com.

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2023 Management Management Tip Distribution 78

The Rail

DECEMBER 18, 2023

The end (of 2023) is nigh! And thus, it’s time for us to do another round of recapping the year that was with our top restaurant stories of 2023. Let’s run down our top restaurant stories of 2023. Let’s run down our top restaurant stories of 2023. in 2023 , which still makes it the third-lowest unionization in the US.

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2023 Sports 2024 2022 59

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

MAY 5, 2023

In 2023, it is estimated that 87 million Americans will dine out on Mother’s Day. This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. Instead, they need to integrate data insights with marketing functionality using next-generation marketing technology solutions that help identify priority customers.

Marketing 197

Marketing Loyalty Program Email Marketing Coupons 197

Modern Restaurant Management

FEBRUARY 3, 2020

A new normal has evolved in the restaurant industry: Digital delivery sales are expected to grow at a compound annual rate of over 22 percent through 2023 , according to L.E.K. Though the delivery revenue trajectory is positive, this may also stir up panic in the industry-. Consulting. Asset Tracking Software.

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Innovation Technology Management Management 212

Modern Restaurant Management

FEBRUARY 17, 2023

We’re all aware of the value of an existing customer. Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Hint: rewards help.

Loyalty Program 188

Loyalty Program Mobile Ordering Customer Service 2022 188

Modern Restaurant Management

JANUARY 13, 2023

And now as a recession looms on the horizon, eight percent of restaurants are reportedly laying off employees heading into 2023, setting the stage for a tough season as holiday demand puts pressure on already-frustrated staff. Demand for Dining Out Isn’t Going Anywhere. Taking Orders with Artificial Intelligence.

Front of House 211

Front of House Back of House Online Ordering Food Order 211

Apicbase

DECEMBER 8, 2022

What will customers expect from food and hospitality brands? Predicting trends in the food-service industry is never easy because things change constantly. We can, however, tell you that restaurants will have to be more flexible in 2023 than ever to meet customer demand while running ultra-efficient operations.

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2023 Food Supply Online Ordering Kitchen Safety 52

Modern Restaurant Management

SEPTEMBER 7, 2023

The foodservice industry, set to generate $997 billion in sales in 2023 , is fiercely competitive. One of the key attributes of Millennials is their affinity for technology and online platforms. High ROI : New movers are in need of various products and services as they settle into their new homes.

Marketing 203

Marketing Loyalty Program Customer Service Catering 203

Qu

MARCH 31, 2023

Restaurant leaders today find themselves in a rush to optimize every individual part of their operations while overcoming cost pressures, supply chain challenges, and technology proliferation. Sadly, the tower of technology tools is stacked so high that managing the entire system has become burdensome (and exhausting ).

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2023 Fast Casual Point of Sale Employee Relations 52

Modern Restaurant Management

FEBRUARY 5, 2024

However, the best available coupon and fastest delivery time tied in second place. Offering special Big Game Day and National Pizza Day coupons that highlight speedy delivery and quality ahead of time can help restaurant owners maximize orders. Normally, 42 percent of diners expect their pizza to arrive within 30 minutes.

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2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

MARCH 2, 2023

It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Some of the most common elements across these various consumer-driven businesses include pricing, location, environment, quality of goods and services, access, parking, and so on. The list goes on.

Operations 164

Operations Loyalty Program Mobile Ordering Consumer Goods 164

ChowNow

OCTOBER 26, 2023

But as customers flock to apps and drive-thrus for easy ordering, how does it affect their view of your restaurant? The goal was to see what factors influence customer satisfaction the most, and SoundHound used two methods to find out. On the flip side, restaurants that resist new technologies can see a negative impact.

Mobile Ordering 97

Mobile Ordering Customer Experience Influencer Customer Service 97

Open for Business

MAY 4, 2023

Restaurant service is one of the most important factors in any hospitality experience. Excellent customer service can be the difference between success and closing your doors. “We Here’s why customer satisfaction is a must for increasing revenue, plus examples of how to fine-tune your restaurant’s hospitality.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Culinary Cues

JUNE 14, 2022

64% of those independent restaurants were “full-service”. Everywhere you look, people are beginning to line up for a return to the good old days of restaurant service. Passion, interest in learning, service orientation, personality, and drive will, as always, set the stage for a dynamic team and a successful restaurant.

Fine Dining 469

Fine Dining Food Supply Customer Service Presentation 469

Modern Restaurant Management

JULY 12, 2023

Key takeaways include: More than half of consumers surveyed (51 percent), felt that independent restaurants have been impacted the most by not having enough staff to take orders, cook food, and handle deliveries – followed by major chains (36 percent) and mid-sized regional restaurants (14 percent).

Customer Experience 167

Customer Experience Food Order Fast Casual Consumer Goods 167

Modern Restaurant Management

APRIL 11, 2023

As restaurants work overtime to deal with soaring costs, ongoing labor shortages and growing economic uncertainty, many are pushing the limits of what used to be their competitive space to extend their brand and get in front of new potential customers. And why not? through ghost-kitchen operator ChefSuite. Why the immense rise?

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Fast Casual Customer Service Sustainability Customer Experience 189

Black Box Intelligence

OCTOBER 27, 2022

It’s just as important to concern yourself with the quality of people you invite into your workplace as the quality you place on customer experience and loyalty. . Based on the industry performance of 2022, we’re sharing the current state of restaurant finances as well as the top trends to get ahead of in 2023. Looking Ahead.

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2023 Point of Sale 2022 Consumer Goods 68

Modern Restaurant Management

JUNE 29, 2023

A restaurant omnichannel strategy puts the customer at the center of the dining experience. Now more than ever, customers have more opportunities to engage with restaurants across multiple channels. Meeting Growing Customer Expectations Omnichannel is something customers have now come to expect.

Hospitality 88

Hospitality Loyalty Program Online Ordering Mobile Ordering 88

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? environments and are now seen everywhere from fine dining to counter service and everywhere in between. Mark Hoefer, General Manager, Le Bilboquet Atlanta.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Modern Restaurant Management

DECEMBER 20, 2023

In 2023, the restaurant industry faced several challenges and made some missteps along the way. While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Notably, not enough investment in technology and digital transformation.

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2023 Loyalty Program Mobile Ordering Consumer Goods 197

The Restaurant Times

SEPTEMBER 17, 2020

According to research, the online food delivery industry in Saudi Arabia is expected to grow and register an annual revenue of USD 2Bn by 2023. With food delivery platforms like Deliveroo, Talabat, UberEats, etc., Having a robust food delivery system is a great way to increase restaurant revenues, sales, and profit margins.

Online Ordering 52

Online Ordering Customer Experience Food Order Delivery 52

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Aaron Allen & Associates

FEBRUARY 15, 2024

This means investments in performance optimization, modernization strategy, delivery and drive-thru strategy, diagnostics, and more are requisite for companies to stay competitive and profitable. Restaurant Point-of-Sale Companies Rethinking Their Go-to-Market Strategies Restaurants have been historically slow to adopt technologies.

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2002 Point of Sale Back of House 2023 52

Black Box Intelligence

OCTOBER 27, 2022

It’s just as important to concern yourself with the quality of people you invite into your workplace as the quality you place on customer experience and loyalty. Based on the industry performance of 2022, we’re sharing the current state of restaurant finances as well as the top trends to get ahead of in 2023.

2023 40

2023 Point of Sale 2022 Consumer Goods 40

The Restaurant Times

JANUARY 11, 2023

And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . Even technology comes with a price tag, continuous innovations and wide adoption make them more accessible and cost-effective. . The drive-through voice ordering system is a well-known example of automated order-taking. .

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

The Restaurant Times

JUNE 6, 2023

The result is enhanced profitability and improved overall efficiency in the food service industry. Ways Restaurant Software Can Optimize Inventory Management and Cost Control Operating a restaurant is no easy task, but thanks to technology, restaurateurs now have access to powerful tools that offer numerous benefits. million in 2022.

Inventory 52

Inventory Management Management Food Supply 52

Sling

JUNE 14, 2023

However, before taking this step, think about it with customer experience in mind. 5) Focus on customer service Your restaurant won’t last long if your customers aren’t happy. So keep them coming back by providing top-notch customer service. Train your staff to be friendly and helpful.

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Customer Service Email Marketing Website Management Customer Experience 78