2022 Customer Experience Guest Recovery Technology 
Modern Restaurant Management
JANUARY 12, 2022
This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Along with furthering their technological investments, operators are also altering their physical restaurant locations to cater to delivery. 55 percent plan to add more space for pick-up.
Modern Restaurant Management
JANUARY 18, 2023
If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.
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Modern Restaurant Management
DECEMBER 28, 2023
Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!
Black Box Intelligence
MARCH 8, 2022
If you’re heading into 2022 with cautious optimism, that’s understandable. Here are the restaurant trends for 2022. . These issues, along with continued surges in COVID infections, are slowing the recovery. . And technology adoption signaled that the future of the restaurant industry has arrived.
Modern Restaurant Management
JUNE 3, 2021
Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.
Modern Restaurant Management
JULY 30, 2021
The new model will launch in 2022 and enables the company to advance work-life-balance for employees, while enhancing the workability and connectivity of the Restaurant Support Center teams. The tail winds are strong, and it's about executing at a high level while still focusing on each and every customer.”
Modern Restaurant Management
JANUARY 22, 2021
. “It’s incredibly important for us to continue to grow with strong operators in key geographies to increase the footprint of the brand and share our great Middle Eastern cuisine and hospitality with even more guests.” ” Fogo de Chão Inks New Deals. . ” Fogo de Chão Inks New Deals.
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