Modern Restaurant Management

SEPTEMBER 15, 2021

Uncovering consumer confidence and preferences in an ever-shifting market as a result of COVID-19 restrictions, Restaurants Canada is shining a light on what restaurateurs and chefs can expect with the release of the 2021 Discerning Diner Report. 78 percent of Canadians have ordered delivery within six months prior to the survey.

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2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

SEPTEMBER 20, 2021

Even before the recent COVID surges, new vaccine mandates and other restrictions, the analysts at Revenue Management Solutions advised their restaurant clients that online ordering was here to stay. In fact, in a May 2021 survey of 800 U.S. In fact, in a May 2021 survey of 800 U.S. Suggestive Selling.

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Menu Mobile Ordering Online Ordering Website Management 197

Cheetah

APRIL 26, 2021

Which brings us to the question: Is starting a food truck in 2021 still a good idea? Food trucks in 2021 can be a lifeline for existing restaurants hit by Covid-19 or a low-cost alternative for first-time food entrepreneurs looking to start a new business. Throughout 2021 the market worth is expected to reach $1.4

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Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Investment in delivery and mobile ordering pays off.

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2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

DECEMBER 20, 2021

The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless. However, restaurants have discovered that not all online menus are made the same. A good mobile experience. The ability to update it frequently.

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Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Squirrel Systems

FEBRUARY 24, 2021

Connecting restaurant industry trends to your business growth and foodservice reach in 2021 This article sheds insights into what restaurant operators can learn from key restaurant industry trends in consumer behavior and foodservice operations in 2021 to keep their restaurants accessible to consumers and secure the bottom line.

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2021 Operations Loyalty Program Mobile Ordering 52

Rocket Fuel

DECEMBER 1, 2022

With the 2020 COVID-19 pandemic, the ordering process has changed, and the delivery channel skyrocketed. To process the high volume of orders coming in from numerous channels, you need to have a very smart online ordering system. How To Pick an Appropriate Restaurant Online Ordering System?

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Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

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Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” My colleagues and I at EPAM Continuum have been thinking of 2021 and the trends that will soon be served to us. It could be that you've got mobility issues.

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2021 Kitchen Safety Food Safety Consumer Goods 189

Goliath Consulting

OCTOBER 19, 2020

Here are our best guesses for the business trends of 2021. Brands like Starbucks are increasing their drive-thru prevalence to accommodate the demand for contactless orders (1). TECH: Social distancing and contact-free technology will be indispensable in 2021, as sanitation and safety concerns around COVID-19 remain (14).

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Modern Restaurant Management

MARCH 25, 2021

Throughout her career, Ellen Linardi has been driven by the passion to build products that help small businesses hold their own against big companies.That desire fueled the Global Head of Product for Clover and her team to help restaurant owners struggling during the pandemic pivot operations and compete in the now digital-first world.

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Mobile Ordering Online Ordering Small Business Customer Experience 245

Modern Restaurant Management

DECEMBER 7, 2022

This is driving operators to find new ways to catch the attention of these potential patrons. The National Restaurant Association’s 2021 State of the Industry report showed only 83% of Gen Z consumers wanted to return to restaurants. Make Yourself Mobile-Friendly. With this group accounting for approximately 20.66

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Mobile Ordering Social Media Online Ordering Point of Sale 203

Restaurant Engine

DECEMBER 23, 2020

It seems poised to continue at least for part of 2021. To help you, we look at six tips for restaurant success in 2021. #1: 1: Enhance Contactless Ordering and Payments. Restaurant customers in 2021 are going to be looking for contactless options when they frequent your restaurant. 2: Use Online Reservation Software.

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2021 Online Ordering Fine Dining Mobile Ordering 111

Modern Restaurant Management

OCTOBER 26, 2021

Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Owning the End-to-End Experience. million new downloads.

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Mobile Ordering Fast Casual Download Customer Experience 218

Focus POS

FEBRUARY 3, 2021

This forced restaurant owners to get creative and adopt new business strategies, such as online ordering and contactless payments. Not only do these trends help restauranteurs maneuver a pandemic-stricken world, but they also smooth operations and generate additional revenue, much-needed benefits after almost a year of COVID-19.

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2021 Online Ordering Kitchen Safety Outdoor 78

The Restaurant Times

NOVEMBER 30, 2021

Online food ordering has been booming for the past two years on the back of changing customer preferences. According to Statista , the revenue from online food ordering channels is expected to grow at a robust CAGR of 10.39% between 2021 and 2025. The data is collected from every online channel.

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Modern Restaurant Management

JANUARY 5, 2022

The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5 Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages.

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Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

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Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

DECEMBER 17, 2021

The Bureau of Labor Statistics reported that the food service workforce decreased by 42,000 individuals in August 2021. Order accuracy is a pivotal part of the diner experience. Not only does a wrong order dissolve trust between customers and employees and impact, it also creates tension within the team of employees.

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Loyalty Program Customer Experience Mobile Ordering Customer Service 188

Modern Restaurant Management

MAY 19, 2021

QSRs entered 2021 looking much different than they did a year ago, after having made significant and creative changes to their business models in the wake of the pandemic. Operations were changed to support delivery, mobile ordering, drive-thru, and self-service. QSRs rely on networks for nearly all of their operations.

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Mobile Ordering Technology Online Ordering Customer Service 196

Modern Restaurant Management

JUNE 1, 2021

Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. These days, it’s difficult to imagine a restaurant operating successfully—and safely—without them.

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Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

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Modern Restaurant Management

AUGUST 11, 2021

As such, Tork conducted research to understand the consumer mindset when it comes to lunchtime behavior during the workweek and through these insights, created key tips to help improve business operations. Fifty percent of people who do not order takeout or delivery report meals being too costly as their primary reason. Offer Value.

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Loyalty Program Social Media Mobile Ordering Online Ordering 198

Modern Restaurant Management

FEBRUARY 25, 2021

“We’re seeing restaurants shift to a model that places more emphasis on the kitchen as the central hub of the operation,” said Bruce Bell, head of Square for Restaurants. Among the other insights: Restaurants expect 62 percent of their revenue to come from takeout or delivery in 2021.

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Social Media Retail Website Management Online Ordering 158

Modern Restaurant Management

JULY 27, 2022

The popularity of online ordering is motivating big fast-food chains to use rewards programs to hold onto new mobile app customers. The COVID-19 pandemic prompted chains to create, improve upon and increase mobile app and loyalty program adoptions, aligning customers’ shifting preferences toward safety.

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Loyalty Program Mobile Ordering Online Ordering Customer Experience 203

Lavu

SEPTEMBER 29, 2023

This statistic is based on a survey of restaurant operators conducted in January 2023. The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. The restaurant labor shortage has had significant impacts on restaurant operations.

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Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

AUGUST 10, 2022

In other words: restaurants are facing higher operating costs — and are raising prices — at exactly the time when diners are least able to pay more. During the pandemic, for instance, some restaurants deployed food trucks to handle to-go orders, or opened ghost kitchens solely for delivery and pick-up. First-Rate Service.

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Customer Experience Online Ordering Customer Service Mobile Ordering 188

Modern Restaurant Management

AUGUST 5, 2021

Restaurant and bar employment (as of July 2021) remains down by 1.5 Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Ghost restaurants that capitalize on online delivery are a $45 billion market, much higher than the $41 billion previously estimated.

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Food Truck Retail Mobile Ordering Food Safety 215

Perfect Daily Grind

MAY 17, 2022

Just over 20 years on in 2021, Statista estimated that some 4.9 Smith is the Director of Marketing at Just Love Coffee Roasters in Tennessee and Ed Thompson is the company’s Director of Operations. When a certain time limit is reached for the order, the screen flashes, which helps with overall speed. “We and Ed say.

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Technology Online Ordering Mobile Ordering Kitchen Safety 188

Modern Restaurant Management

DECEMBER 15, 2020

Social networks, mobile banking apps, chatbots, robo-readers, connected devices and even ride-sharing apps are all powered in one way or another by AI technology. They expect digital ordering options, on-demand choices and services that cater to their online lifestyle. The Rise of Digital Channels.

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Guest Recovery Mobile Ordering 2025 Customer Experience 175

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Just prior to the pandemic, off-premises orders accounted for 60 percent of restaurant engagements, according to a National Restaurant Association report.

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Technology Loyalty Program Front of House Online Ordering 203

Focus POS

DECEMBER 22, 2021

This carried into 2021 as 110,000 restaurants were closed either permanently or temporarily. Operational cost is a huge factor in the equation for restaurant success. percent of operating costs and ingredients rising to 32.5 Online ordering. What type of online ordering technology would suit your business best?

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Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

OCTOBER 18, 2021

When the National Football League (NFL) and universities announced that they’d be returning to full capacity in their stadiums for the 2021 season, many in the foodservice industry believed fans would be quick to get back to the tailgating scene they know and love. In fact, The Distilled Spirits Council reported that U.S. sales rose 7.7

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The Restaurant Times

SEPTEMBER 10, 2021

Restaurateurs have been realizing and bridging gaps in their operations with the primary motive of surviving during the pandemic. One way restaurateurs have been turning the tables is by deploying versatile POS (Point of Sale) software to automate their restaurant and cloud kitchen operations. . Kitchen Management. Source: 7Shifts.

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Modern Restaurant Management

SEPTEMBER 27, 2021

Six major themes are expected to drive restaurant operator profitability and beverage attachment post-COVID, according to the Coca-Cola 2021 Fountain Foodservice Beverage Strategy Survey. Optimize assortment : foodservice operators can expand reach by optimizing beverage assortment to fit consumer preferences across dining modes.

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Food Safety Beverage Consumer Goods Guest Recovery 189

ChowNow

MARCH 17, 2021

The COVID-19 pandemic impacted everything from restaurant operations to customer expectations. It also sped up adoption of digital tools to facilitate takeout, delivery, and on-premise digital ordering. We compiled over 20 recent restaurant industry statistics that every restaurateur and restaurant operator should know in 2021.

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Mobile Ordering Download Online Ordering Loyalty Program 78