Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Christmas Day delivers second-highest day for check value across 2021.

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2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

DECEMBER 21, 2022

Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency. In 2023, companies should lean into growing brand loyalty and engaging more deeply with existing customers even more as they look to offset drops in visit frequency in the category.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

7 Shifts

OCTOBER 15, 2020

Here are the blueprint details: Cuomo also asks New Yorkers to help enforce these regulations by self-reporting any restaurants they see breaking the 25% capacity rule, a program titled “New Yorkers Protecting New Yorkers.” The program ultimately supported 95 restaurants and 1,000 workers in the industry.

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2020 Restaurant Law Fine Dining Outdoor 285

7 Shifts

JULY 16, 2021

Do they have indoor seating or are they takeout-only? Seating capacity. Coffee shop with seating: $80,000 to $300,000. Coffee shop with both seating and a drive-thru: $80,000 to $300,000. A common way for coffee shops to get financed is through business loan programs. But, don't limit your research to just that!

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Modern Restaurant Management

OCTOBER 28, 2021

They run the gamut, from signage at the host stand and the restaurant website, to the restaurant’s social media pages and customer email list or loyalty program. Lack of clarity in advance of an in-person visit can result in situations similar to a September 17, 2021 incident at Carmine’s in Manhattan.

Communication 202

Communication Social Media Menu Loyalty Program 202

Goliath Consulting

NOVEMBER 23, 2021

According to Total Food Service, QR codes can drive engagement and loyalty opportunities. QR codes can make it easier for customers to check on their wait-time, order online through the restaurant’s website, and this could mean that restaurants may receive more built-in customer surveys, loyalty programs, and more.

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Loyalty Program Social Media Customer Experience Online Ordering 88

Modern Restaurant Management

JANUARY 22, 2021

A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. Dave’s Hot Chicken is spicing up its 2021 franchise development strategy. All five restaurants are slated to open in 2021. Hot on Hot Chicken. Albuquerque, N.M.;

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Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

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Franchise Franchising Loyalty Program Kitchen Safety 154

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

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Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. We’ve also noticed the increased importance of loyalty programs at times like this.

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2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

NOVEMBER 24, 2021

Apple American Group LLC (AAG), a wholly-owned subsidiary of Flynn Restaurant Group LP (FRG), was named the 2021 Abe Gustin Franchisee of the Year by Applebee’s Neighborhood Grill + Bar. The award was presented during the 2021 Applebee’s Business Meeting, which was held in Scottsdale on November 16, top photo.

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Franchise Franchising Loyalty Program 2022 177

MadMobile

AUGUST 30, 2022

It’s even worse if you have staff taking calls while at the host stand, with more guests in the restaurant waiting to be seated. The more a host delays the current guests’ seating, causes a disruption in the overall flow of the restaurant, and could have a possible effect on how the kitchen performs. 1 goal for restaurants.

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Reservations Loyalty Program Book Customer Service 40

The Restaurant Times

FEBRUARY 22, 2022

The labour shortfall and supply chain constraints that plagued 2021 have persisted into 2022. The term “ghost kitchen” refers to a restaurant that does not have any seats or physical presence. The economy, on the other hand, is recovering and presenting new opportunities and problems.

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2022 Front of House Cash Management Online Ordering 98

Restaurant365

JUNE 4, 2021

If you haven’t yet started a loyalty program, consider implementing one. Reward programs can engage your customers, encouraging them to visit more often and participate in specials. Loyalty programs can also include incentives to encourage referrals, which is a win-win for both your loyal customer and your restaurant.

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Loyalty Program Point of Sale Inventory Customer Service 78

Modern Restaurant Management

AUGUST 14, 2020

As a way to provide a fast-track to joining the Fazoli’s Family, the brand’s latest conversion program offers new and current franchisees a Zero Franchisee Fee, Zero Royalty Fee in year one. We are offering a groundbreaking conversion opportunity with our new Fazoli’s 2020 Franchise Incentive Program.

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Franchise Franchising Kitchen Safety Food Safety 189

Modern Restaurant Management

JUNE 15, 2021

million diners seated via Yelp* in May 2021 – the highest ever, surpassing pre-pandemic highs. In fact, the number of diners seated via Yelp was up 48 percent in May 2021 compared to May 2019. They saw a similar increase in diners seated in April 2021. Yelp found more than 3.7 Returning to On Premise.

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2021 Fast Casual Online Ordering Consumer Goods 197

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. In 2021, the digitization of the restaurant industry will increase exponentially. Our outlook for 2021 is optimistic. Here are their responses. To read part two, click here.

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2021 Kitchen Safety Food Safety Mobile Ordering 199

Modern Restaurant Management

DECEMBER 21, 2020

Marketers who already had a text messaging programs in place discovered that consumers actually opened their texts and messages got through (In fact, 97 percent of the time!). As we move into 2021, we are seeing restaurants that are running more efficiently than they ever have, some even turning profits with revenue down 30-40 percent.

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2020 Online Ordering Fast Casual Point of Sale 180

Modern Restaurant Management

APRIL 20, 2021

consumers to better understand their feelings about planning events in 2021. 2021 will bring a restaurant renaissance unlike any we’ve seen before, with more consumers dining out and planning events than in years past. This is +14pp higher than those comfortable with indoor seating. ” Optimism Is Returning.

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2021 Online Ordering Mobile Ordering Guest Recovery 189

Touch Bistro

JULY 15, 2021

free WiFi, online ordering, or outdoor seating). Loyalty Marketing. A loyalty program can actually increase your sales by up to 30%. . In the case of your restaurant, customer loyalty is a diner’s willingness to come back to the same business again and again. Download Now. But how is this a marketing tactic?

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Marketing 2021 Email Marketing Social Media 77

The Food Corridor

MARCH 27, 2023

The latest forecast from Statista predicts the total market size to double from 2021 to reach $112.53 Ghost kitchens theoretically incur lower costs by eliminating the need for any front-of-house operations, floor space for seating, or high rents for storefronts with high foot traffic in prime locations. billion by 2027.

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Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

AUGUST 19, 2020

PopID accounts also tie to loyalty programs for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. They both went through a management training program.

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Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

JUNE 17, 2021

With more than a dozen restaurants set to open in the first half of 2021, Freddy’s currently boasts a development pipeline on track to open more than 45 restaurants in 2021. Among the new openings in 2021 so far, Freddy’s has celebrated new locations in key markets such as Florida, Tennessee, and Georgia.

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Franchise Franchising Food Truck Loyalty Program 172

Modern Restaurant Management

DECEMBER 4, 2020

Over one-quarter of respondents (27 percent) believe that a company's social distancing policies are among the most important characteristics when choosing a local business, roughly equal with the appearance of the store (28 percent), and above familiarity (21 percent) and loyalty (19 percent). Paytronix Systems, Inc.,

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Loyalty Program Fast Casual Online Ordering Consumer Goods 145

Modern Restaurant Management

NOVEMBER 20, 2019

McDonald's committed $500,000 to establish the first-ever McDonald's/APIA Scholarship program in partnership with APIA Scholars. The McDonald's/APIA Scholarship program will award 15 four-year scholarships and 40 one-year scholarships to rising college freshmen through APIA Scholars, which will be awarded in Spring 2020.

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Franchise Franchising Customer Experience Seasonal Menu 104

Modern Restaurant Management

AUGUST 25, 2021

Chicken Salad Chick had a successful first half of 2021, opening 17 new locations, including market debuts in South Florida; Roanoke, Virginia; and Indianapolis, Indiana. Chicken Salad Chick also welcomed four new franchise owners to the Chick network and gained a generous lead on the brand’s projected 40 openings for 2021.

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Franchise Franchising Customer Experience Point of Sale 167

Modern Restaurant Management

MAY 28, 2021

The Ellises also won three other awards including the Top Quarters for Kids fundraiser, Clean Juice’s charitable program helping underprivileged children get access and education about organic eating. And because our food travels so well, guests never have to choose between quality and convenience."

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Franchise Franchising Fast Casual Loyalty Program 189

Modern Restaurant Management

JULY 7, 2020

The transaction is subject to the approval of Postmates stockholders, regulatory approval and other customary closing conditions and is expected to close in Q1 2021. Small Business Administration and Treasury Department released detailed loan-level data regarding the loans made under the Paycheck Protection Program (PPP).

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Mobile Ordering Restaurant Law Seating Customer Service 192

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

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Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

NOVEMBER 17, 2020

Restaurants and event spaces can offer consumers incentives to book post-holiday parties in the spring months of 2021. When it comes to contactless technology, more than half (51 percent) Americans want to use mobile ordering directly from their seats, versus 18 percent self-service kiosk at concessions, 3.8 ” 15.9

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2020 Mobile Ordering Online Ordering Merchandise 161

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

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Franchise Franchising Food Safety Kitchen Safety 168

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. Ike’s locations have industry-leading average unit volumes, which have only gotten stronger since the company overhauled its marketing technology stack, including an upgraded loyalty program, a new website and easier online ordering.

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Franchise Franchising Food Fast Casual 188

Modern Restaurant Management

SEPTEMBER 14, 2021

In 2021, Laura added the Wendy’s brand to her role with responsibility for implementing Develop­ment Days and quarterly business plans for TSFR’s 56 Wendy’s restaurants. . The James Beard Foundation’s programs exist to serve and bolster people at different points in their careers.

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Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

SEPTEMBER 24, 2021

White Castle, the creator of the beloved Sliders sold at eponymous restaurants and in grocery aisles nationwide, has been celebrating its 100th birthday throughout 2021. “Team member tenure at White Castle is unprecedented in our industry, and that loyalty absolutely goes both ways.” Nathan's Famous in France.

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Franchise Franchising Customer Experience Fast Casual 185

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust. California.

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2021 Loyalty Program Coupons Fast Casual 196

Modern Restaurant Management

MAY 27, 2020

Altering seating arrangements to improve spacing between guests. The email receipt option allows restaurant operators to maintain contact with their guests and to nurture patron loyalty. ParTech and Revolution will not charge subscription software fees until 2021. ParTech and Revolution will not charge software fees until 2021.

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Food Safety Kitchen Safety Mobile Ordering Guest Recovery 176

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests."

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Mobile Ordering Online Ordering Food Order Recycling 150