Modern Restaurant Management

OCTOBER 15, 2021

While safety and quality have always been paramount, the ongoing COVID pandemic has amplified these issues. With the tricky combination of reduced staff, new regulations, ever-changing COVID protocols, and the need for transparent safety practices, restaurants need tech tools to get everyone aligned around quality assurance and standards.

Food Safety 197

Food Safety Audits Employee Relations Training 197

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. ” The gift of food. During November, the percentage of restaurant food online mentions and reviews that was classified as positive grew by 7.0

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

JUNE 18, 2020

Diners’ main concerns about visiting restaurants again include cleanliness and safety. Food and Alcoholic Delivery. There remains a high uptake of food delivery across the four states, with 67 percent of consumers having ordered take-out/delivery of food in the last two weeks, and 14 percent a delivery with alcohol.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Modern Restaurant Management

JANUARY 22, 2021

“While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. Good 2020 for Mountain Mike's. ” Naf Naf Expands in Dallas Area. . percent over 2019. .”

Franchise 203

Franchise Franchising 2020 2021 203

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Mobile Ordering 197

Mobile Ordering Front of House Communication Online Ordering 197

Modern Restaurant Management

DECEMBER 22, 2020

Our focus this year has been to find ways that Sonny’s is uniquely positioned to help guests navigate our new normal – from safety concerns, family meal solutions, and even the monotony of being trapped at home. Open and clear communication across our organization has been pivotal. We created a ?live live update tracker?

Hospitality 197

Hospitality Food Safety Customer Experience Online Ordering 197

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. Reduce Food Waste. Food Safety.

Food Safety 208

Food Safety Kitchen Safety Front of House Website Management 208

Modern Restaurant Management

MARCH 31, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features foot traffic analysis due to the COVID-19 outbreak, food trends evolving due to Coronavirus and changing shopping behavior. New York businesses saw a decline beginning as early as March 9, 2020 and now show a 61 percent YOY decline.

2020 112

2020 Food Safety Kitchen Safety Consumer Goods 112

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. By doing so, restaurant managers put hygiene front and center at every step of the food journey and can ensure a more efficient workflow and safer food handling.

Guest Recovery 203

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 203

Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward.

Customer Experience 192

Customer Experience Customer Service Online Ordering Food Safety 192

Transact

DECEMBER 30, 2019

January 1, 2020, isn’t just the start of a new year; it’s the start of a new decade. For instance, employing a First In First Out system can reduce spoilage and increase food safety. I’m referring to topics like: Food safety best practices. Start with Hygiene. Customer service. Skills cross-training.

2020 83

2020 Kitchen Safety Food Safety Front of House 83

Modern Restaurant Management

OCTOBER 6, 2021

Especially in a time where the industry is in flux because of the pandemic, juggling things like food costs, keeping shifts full and food safety can feel more difficult than ever. Modern restaurant technology can provide peace of mind to operators worried about food safety violations, labor law mistakes, falsified data and more.

Technology 199

Technology Food Safety Restaurant Law Training 199

7 Shifts

JANUARY 26, 2021

2020 was a year that the restaurant industry won’t soon forget. According to a study by Panasonic , the percentage of restaurant businesses that consider themselves “tech-forward” doubled from 13% in January 2020 to 26% by August 2020. For both safety and ease, there isn’t a better option.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

JUNE 17, 2020

So, establishments are left with the difficulty of needing to provide a safe environment, stellar service, great atmosphere and fantastic food, while largely running on fumes. Essential to calming the storm is communication with your customers. Let the patrons know what you are doing to assist with safety measures.

Employee Relations 197

Employee Relations Food Safety Small Business Government 197

Modern Restaurant Management

APRIL 4, 2023

The labor shortage that began in 2020 has not slowed, with restaurants continuing to struggle to fill open positions and keep employees long-term. In addition, it takes a considerable amount of time for them to stay on top of new employment laws, to ensure their employee schedules are fully compliant with health and safety regulations.

2023 167

2023 Customer Experience Restaurant Law Communication 167

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Automated Safety.

Technology 197

Technology Mobile Ordering Kitchen Safety Food Safety 197

Modern Restaurant Management

DECEMBER 28, 2020

The younger generations don’t just want great food, they expect memorable experiences. A lot of retailers rushed to market in response to COVID-19 to provide mobile experiences that prioritized safety and contactless interactions. Safety is paramount: Gone are the days of buffet style displays and bulk serving.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

MAY 18, 2021

By August 2020, Americans reported ordering takeout 2.4 The National Restaurant Association’s State of the Industry Report found 46 percent of family-dining and fine-dining restaurants added delivery options between March and December 2020, along with 44 percent of casual-dining and fast-casual restaurants. So what’s next?

Delivery 168

Delivery Kitchen Safety Social Media Online Ordering 168

Modern Restaurant Management

AUGUST 12, 2020

Food costs are one of the highest costs for restaurants, ranging anywhere from 20 percent to 40 percent , according to point of sale system provider TouchBistro. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs. Revamping the Menu.

Food Safety 203

Food Safety Website Management Online Ordering Food Order 203

Restaurant365

NOVEMBER 26, 2019

Check out our list of the top 16 features of restaurant management software that are must-haves in 2020. Near Field Communication (NFC) payments (i.e., Especially if you are tracking food costs , you will frequently be making menu item updates or price changes. In 2020, everything is going to be predictive around food and labor.

2020 117

2020 Management Management Mobile Ordering 117

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. The prolonged closures on food and beverage venues have ranged from hard to devastating, not just from a sales perspective, but on the lives of hospitality workers and their families. let’s be clear from the beginning, the new normal, is not normal as we know it.

Food 144

Food Café Customer Service Communication 144

Modern Restaurant Management

DECEMBER 9, 2020

Our 2020 SMS Marketing Report found that checking, sending, and answering text messages is the number way people spend this time. The team receives a message to their inbox, brings out the food to the customer’s vehicle, then places it inside. Safety precautions at your restaurant. Your address. When the order is ready.

Email Marketing 213

Email Marketing Online Ordering Food Safety Customer Service 213

Perfect Daily Grind

MAY 17, 2022

Considering the boom in online ordering, co-ordinating the preparation of coffee and food has never been so important. According to research from the National Coffee Association’s The impact of Covid-19 on coffee ecommerce webinar , the annual growth rate of the ecommerce coffee market reached over 38% in 2020.

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188

7 Shifts

MARCH 27, 2020

Safety If you can run your business as a takeout and delivery spot, consider whether or not you can carry out operations safely to avoid spreading COVID-19. How to communicate your COVID-19 restaurant closure. Then share general updates with staff through your team communication tool. We’ll talk about this more later on.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

JULY 30, 2020

The restaurant industry was turned upside down in 2020, practically overnight. By prioritizing employee safety during a time of crisis, leaders set a strong example for their management teams and clearly demonstrate how the organization values its people. The goal is to emerge from this crisis stronger than ever. Overwhelming?

Guest Recovery 188

Guest Recovery Food Safety Fine Dining Management 188

7 Shifts

AUGUST 20, 2020

Now, the building is the home of The 1894 Lodge, a bar and restaurant with a unique, chef-driven menu loaded with comfort food. Once his restaurant was allowed to reopen for dine-in service, Logan took necessary precautions to ensure his staff’s, customers’, and community’s health and safety. They stayed together.”

Employee Relations 195

Employee Relations Guest Recovery Communication POS 195

EATER

APRIL 7, 2022

chirps a green banner on the homepage of Amy’s Kitchen, the organic packaged and prepared-foods giant. The company remains family-owned, and reported anticipating $600 million in revenue in 2020 , bolstered by consumers into the company’s natural, “fiercely independent” ethos. Its workers say they have a long way to go.

Kitchen Safety 126

Kitchen Safety Food Safety Certification Consumer Goods 126

Modern Restaurant Management

MARCH 10, 2021

Despite the difficulties we faced in 2020, new restaurants continue to open and existing restaurants have eyed coming back after facing bankruptcy. That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Modern restaurant tech centers around a kitchen display system (KDS). Contactless dining.

Management 189

Management Management BOH Front of House 189

EATER

DECEMBER 17, 2020

In a panel conversation, restaurant owners and workers share how their communities helped them get through 2020 Having to deal with muddy, trickled-down governmental guidance — or no guidance at all — was just one of the many challenges facing restaurant owners and workers in 2020.

2020 76

2020 Food Safety Food Truck Social Media 76

Modern Restaurant Management

JULY 30, 2020

The restaurant industry was turned upside down in 2020, practically overnight. By prioritizing employee safety during a time of crisis, leaders set a strong example for their management teams and clearly demonstrate how the organization values its people. The goal is to emerge from this crisis stronger than ever. Overwhelming?

Guest Recovery 162

Guest Recovery Food Safety Fine Dining Management 162

Goliath Consulting

MAY 19, 2020

Whether they be for office parties, conferences, birthdays or weddings, catering profits from the promise of efficiency, safety and most importantly—safe of mind. You may even get client requests you’re not used to, like having to add a food truck or using non-traditional type venues you would have never thought of using (1).

Catering 151

Catering Social Media Loyalty Program Online Ordering 151

Transact

AUGUST 24, 2020

Additionally, the system’s Checklist function helps them manage daily food safety and operational tasks, as well as regular maintenance and audit procedures. To keep business performance steady, brands have had to be more innovative, think outside the box, and start procedures that may not have been prioritized prior to COVID-19.

Audits 103

Audits Food Safety Innovation Communication 103

Next Restaurants

JANUARY 27, 2021

At the beginning of 2020, none of us could have imagined how the year would unfold and how COVID-19 would affect our lives. Communicating online and making sure your patrons know your hours, offers, policies, procedures and more can keep things going strong even if you’re only offering takeout orders. Customers love being put first.

Marketing 113

Marketing Email Marketing Online Ordering Social Media 113

Modern Restaurant Management

OCTOBER 29, 2020

The year 2020 has brought with it many changes, whether social or medical, the happenings of the last few months will have a lasting impact on the food and hospitality industry and the consumers that make use of it. Reaching out is simple enough, but of course, those communications also need to be relevant and timely.

2021 145

2021 Loyalty Program Webinar Social Media 145

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. In a recent Limeade survey of people who started a new job in 2021, 52 percent of hospitality and food service workers said burnout was the top reason why they left their previous role. And 75 percent of U.S.

Customer Service 218

Customer Service Retail Food Safety Mobile Ordering 218

Modern Restaurant Management

MAY 21, 2020

However, as long as you keep the spotlight on food safety – sanitization, employee health monitoring and personal hygiene, and social distancing – your restaurant won’t be a hub of contagion. Postermywall food delivery poster. Openly communicate the actions you are taking to make your venue safe.

Social Media 215

Social Media Food Safety Cash Management Kitchen Safety 215

Modern Restaurant Management

SEPTEMBER 1, 2020

According to a recent study by Mastercard , “79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers.” ” In fact, Mastercard estimates “over 40 percent growth in contactless transactions globally in the first quarter of 2020."

Hospitality 230

Hospitality Ordering Front of House Customer Experience 230