Rocket Fuel

MAY 1, 2023

The COVID-19 pandemic has dramatically changed the game, making it more important than ever to optimize mobile, kiosk, third-party delivery, counter, and drive-thru channels. Despite this rebound, counter sales are still significantly lower than pre-pandemic rates of 34.82% in 2018 and 29.68% in 2019.

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

Modern Restaurant Management

MAY 27, 2021

That said, it’s increasingly clear that the “new normal” won’t look like 2019. Many restaurants shifted to online ordering, curbside pickup and delivery during the pandemic to stay afloat, and they adopted new safety protocols for guests onsite. Those processes are now fully integrated into operations.

Menu 191

Menu Mobile Ordering Food Safety Online Ordering 191

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 194

Loyalty Program Online Ordering Cash Management Point of Sale 194

Modern Restaurant Management

OCTOBER 4, 2021

The findings have offered insight into consumer expectations to support restaurant brands as they work to navigate ongoing operating, social, and economic shifts over the past year and a half. The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

JANUARY 2, 2020

California Grapples with Regulation of Home Kitchens : On October 7, 2019, the California legislature passed Assembly Bill 377, to increase regulations on microenterprise home kitchens. This bill represents California’s continuing struggle to regular microenterprise home kitchen operations. Litigation.

2019 84

2019 License Restaurant Law Website Management 84

Restaurant365

DECEMBER 4, 2020

Certainly, 2020 brought challenges for the restaurant industry that most owners and operators didn’t see coming. COVID-19 has prompted massive changes in how restaurants operate. Other restaurants had to shift operations to a limited-capacity model, adjusting labor and food costs to match new sales levels.

2021 78

2021 Operations Mobile Ordering Social Media 78

Modern Restaurant Management

APRIL 13, 2022

As the impact of the pandemic continues, restaurants face constant and evolving operational challenges. At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Retaining and Attracting Employees. For reference, the top four U.S.

POS 215

POS Food Supply Mobile Ordering Point of Sale 215

ChowNow

AUGUST 26, 2021

These cases became unbelievably frequent and they’ve somehow become so increasingly routine that it has made it impossible to continue to operate a business under these conditions.”. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Entirely incorrect orders.

Operations 78

Operations Online Ordering Food Safety Mobile Ordering 78

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

Mobile Ordering 203

Mobile Ordering Marketing Menu Fast Casual 203

Modern Restaurant Management

DECEMBER 15, 2020

Social networks, mobile banking apps, chatbots, robo-readers, connected devices and even ride-sharing apps are all powered in one way or another by AI technology. They expect digital ordering options, on-demand choices and services that cater to their online lifestyle. The Rise of Digital Channels. Drive-Thrus Ripe for Innovation.

Guest Recovery 175

Guest Recovery Mobile Ordering 2025 Customer Experience 175

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Squirrel Systems

FEBRUARY 24, 2021

Connecting restaurant industry trends to your business growth and foodservice reach in 2021 This article sheds insights into what restaurant operators can learn from key restaurant industry trends in consumer behavior and foodservice operations in 2021 to keep their restaurants accessible to consumers and secure the bottom line.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. The list of ongoing operational tasks for running a restaurant is extremely complex.

Management 197

Management Management Food Safety Communication 197

ChowNow

MARCH 26, 2021

These cases became unbelievably frequent and they’ve somehow become so increasingly routine that it has made it impossible to continue to operate a business under these conditions.”. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Entirely incorrect orders.

Operations 88

Operations Online Ordering Food Safety Mobile Ordering 88

ChowNow

OCTOBER 26, 2023

Consumers are now 66% more likely to order takeout than they were in 2019, according to the National Restaurant Association. But as customers flock to apps and drive-thrus for easy ordering, how does it affect their view of your restaurant? adults who order from restaurants at least once a month.

Mobile Ordering 97

Mobile Ordering Customer Experience Influencer Customer Service 97

Modern Restaurant Management

AUGUST 11, 2021

As such, Tork conducted research to understand the consumer mindset when it comes to lunchtime behavior during the workweek and through these insights, created key tips to help improve business operations. For example, in 2019, a Cincinnati-based restaurant, Buffalo Wings & Rings, a franchise with 60 locations across the U.S,

Loyalty Program 198

Loyalty Program Social Media Mobile Ordering Online Ordering 198

Modern Restaurant Management

JULY 28, 2021

federal minimum wage is expected to increase to $15 an hour which will put more pressure on businesses—especially in the hospitality & restaurant industries which employ 37% of workers who earned the federal minimum wage in 2019. Moreover, restaurants have struggled to operate profitably. Revisiting the operating model.

Mobile Ordering 197

Mobile Ordering Online Ordering Retail Customer Experience 197

The Restaurant Times

OCTOBER 28, 2021

Restaurant technology can simplify your operations to a great extent and . Customers also want to be able to order delivery and takeaway. Technology can easily streamline your day to day operations on busy nights and weekends. Restaurant Technology To Prepare Your Restaurant For Full Capacity Operations.

Technology 52

Technology Operations Point of Sale Mobile Ordering 52

Modern Restaurant Management

MAY 28, 2020

Recent surveys show that Americans are less likely now to visit restaurant locations, order takeout or get food delivered to them. They have focused on mobile, the device near and dear to all of us. Why Is Mobile Ideal? Mobile devices have gone from being the second screen to now the main screen in the house.

Mobile Ordering 181

Mobile Ordering Point of Sale Back of House Download 181

Modern Restaurant Management

MARCH 23, 2020

Capitalizing on this craving for convenience, fast food options and food delivery startups are growing rapidly, evidenced by the fact that fast food growth swiftly outpaced that of bars and restaurants by a whopping nearly 7:1 margin between 2017 and 2019. Table Tech : Pay-at-the-Table is the new Lazy Susan of the wait-staff world.

Technology 159

Technology Loyalty Program Customer Experience Mobile Ordering 159

Modern Restaurant Management

JULY 20, 2023

For readers seasoned enough to remember, there was a time 20-30 years ago when mobile phones were being tried on for size by consumers. Look at how widespread mobile phones are today. McDonald’s , for example, started using AI in 2019 at some locations to capture license plate numbers. AI also helped it upsell. .”

Mobile Ordering 129

Mobile Ordering Technology Customer Service Customer Experience 129

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Machine learning is capable of organizing menu items in a way that incentivizes customers to order promoted items – an adaptable menu. – Joe Hand Jr.,

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 167

Technology Front of House Online Ordering Back of House 167

Modern Restaurant Management

JUNE 28, 2023

In order to address this, Capterra says businesses should reassess their POS software, leverage insights to better understand what customers think is appropriate, and use these learnings to customize the shopping experience. Very few consumers are willing to tip for takeout and drive-thru orders.

Customer Service 180

Customer Service Mobile Ordering 2023 Customer Experience 180

Cheetah

APRIL 26, 2021

In 2019, we published The Beginner’s Guide to Opening a Food Truck Business , where we covered the basics of buying a food truck, choosing the right location, working with suppliers, and more. In response, savvy food truck operators transitioned to a new, community-based model. The Rise of Food Truck Delivery and Order Ahead.

Food Truck 148

Food Truck Delivery 2021 Mobile Ordering 148

Modern Restaurant Management

MAY 20, 2020

It should contain all the obvious items like the extra sanitary practices you're going through, your adjusted hours of operation, and an overview of any special services you're offering like curbside pickup or no-contact delivery. The Power of Mobile-First Design. Represent the Kids.

Mobile Ordering 234

Mobile Ordering Email Marketing Online Ordering Point of Sale 234

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Now brands are trying to balance speed to market and operational readiness.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 189

2024 2023 Food Order 2013 189

Modern Restaurant Management

JULY 15, 2020

By the end of June, 12 percent of all chain restaurants in operation before the pandemic remain completely closed, this percentage remained unchanged throughout the month. Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Top Foods of 2020.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. Each daypart — morning meal, lunch, dinner, and P.M.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Just prior to the pandemic, off-premises orders accounted for 60 percent of restaurant engagements, according to a National Restaurant Association report.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

EATER

APRIL 10, 2024

Wonder, which operates 11 locations mostly in New York City and its adjacent suburbs, is intent on rethinking restaurant delivery. Caviar, of course, was purchased by competitor DoorDash in 2019, ending that air of exclusivity.) Customers place orders on the Wonder app for delivery or pick-up.

Delivery 130

Delivery Cash Management Point of Sale Back of House 130

Modern Restaurant Management

MAY 7, 2020

The report went on to state, “Foodservice operators that can offer a responsible and safe solution should do so recognizing their true competition during these times isn’t other restaurants, but rather the consumer’s own home.” Going Contactless. Revisiting Tech Stacks to Connect Data.

Food Safety 192

Food Safety Mobile Ordering Front of House Seating 192

Uncorkd

DECEMBER 12, 2018

The new tech trends that will surely shake up the restaurant industry in 2019, are augmented reality, mobile scheduling apps, and digital beverage management. The 2019 restaurant technology trends will impact almost every step of the dining and running restaurant operations. . A Step Into the Future: Augmented Reality.

2019 56

2019 Technology Mobile Ordering Inventory 56

Perfect Daily Grind

MAY 4, 2022

Many people use mobile apps to order and pay for products, including coffee, almost every day. Despite opening its first stores in 2017, Luckin currently operates more locations in China than Starbucks. Instead, customers place their orders through the chain’s mobile app, before opting for either pick-up or delivery.

Delivery 127

Delivery Mobile Ordering Customer Service Beverage 127

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. 2 What’s more, even when ordering takeout or delivery, there is an increased hygiene expectation for restaurants. In the U.S.,

Guest Recovery 203

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 203

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. Delivering Excellence. ” Supporting Local.

2021 178

2021 Loyalty Program Retail Online Ordering 178