Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Second, the shift of Thanksgiving into December of 2019 converts from tailwind to headwind this month. percent from 2018 to 2019, sales for the whole weekend only increased about four percent. First, at 2.1

2019 128

2019 Compost Mobile Ordering Point of Sale 128

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. In 2019, diners spent $81.30 While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. on average during Sunday's game.

Specials 195

Specials 2023 Social Media Email Marketing 195

Touch Bistro

AUGUST 20, 2021

In the past few years, the demand for third-party food delivery services has been on a steady rise. But during COVID-19 pandemic, the top four food delivery apps (DoorDash, Uber Eats, Grubhub, and Postmates) more than doubled their business to bring in a combined revenue of roughly $5.5 What Is a Third-Party Delivery Service?

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

Modern Restaurant Management

SEPTEMBER 15, 2021

“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. ” Supporting Local.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. In 2021, we will see a dip in customer satisfaction.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

OCTOBER 4, 2021

According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. The data also points to a broken customer arrival experience. For restaurant brands, the digital pivot is imperative to getting the customer experience right.”

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

JUNE 24, 2020

Some of those challenges, particularly for smaller, local restaurants, include implementing online ordering, creating a digital presence, and offering delivery for the first time. Furthermore, about 60 percent of customers order food online at least once a week and 31 percent order online at least twice.

Online Ordering 231

Online Ordering Ordering Coupons Social Media 231

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 153

Technology Operations Loyalty Program Point of Sale 153

Deliverect

OCTOBER 2, 2019

If your restaurant offers delivery, choosing one of our integrated point-of-sale suppliers means you’ll be able to sync with the biggest meal delivery services around the world. Key features include floor management, customer and inventory tracking, table-side ordering and an offline mode. Lightspeed (for restaurants).

POS 60

POS Delivery Cash Management Point of Sale 60

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Lavu

DECEMBER 16, 2019

Restaurants have become tech-savvy by providing an app for their customer base. While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. How to Build a Loyalty Program. o gauge your ideas on known similar competitor programs.

Loyalty Program 78

Loyalty Program Customer Service Point of Sale Mobile Ordering 78

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Snack were up this May +8 percent compared to May 2019 and up +3 percent compared to two years ago. " Remarkable Resiliency. Visits at P.M. Check values up.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. If you don’t learn to adapt and reinvent yourself, you’re not going to be successful, COVID or not.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Goliath Consulting

DECEMBER 12, 2020

Cameras can also be programmed with new algorithms that can monitor whether people are wearing masks and complying with public health guidance, with facial recognition now being developed so that it can even accurately identify faces even through the masks or face coverings (3, 4). Touchless Service. Did they clean the surfaces?

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Full-Service Restaurants Hit Hardest by the Crisis. Quick service and fast casual were the best performing segments based on sales growth during March.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

The Restaurant Times

JUNE 29, 2020

Cloud kitchens, also known as virtual restaurants, dark kitchen, ghost kitchen, and delivery-only restaurants, have taken the restaurant industry by storm. According to data, cloud kitchen revenues in the UAE and Saudi Arabia jumped 160 percent in 2019 and is currently worth more than $65 million. Partner With Online Food Aggregators.

Loyalty Program 98

Loyalty Program Email Marketing Marketing Mobile Ordering 98

Lavu

MAY 27, 2020

In November 2019, Saleem S. Khatri, CEO of Lavu and MenuDrive, wrote that the National Restaurant Association 2019 State of the Industry report indicated that nearly half of adults were more likely to order food delivery online than just two years prior. States are adjusting to a new normal with masks and social distancing.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

EATER

MAY 2, 2023

Why restaurants — and customers — are signing on for memberships and subscriptions I have too many subscriptions. in 2019), including streaming and retail, amounting to over $200/month. trillion subscription market , as financial services company UBS predicts the market will be by 2025. subscriptions (up from 4.2 per month, P.F.

Loyalty Program 81

Loyalty Program Social Media Customer Service 2022 81

Modern Restaurant Management

MAY 8, 2020

Faced with the stark reality of closed dining areas, people working from home, and home-cooked meals, COVID-19 will force a radical rethinking of Quick Service Restaurant (QSR) marketing. Mobile advance ordering will become normative, as well as alerting local customers to restaurant openings and any deals.

Marketing 177

Marketing Franchise Franchising Social Media 177

The Restaurant Times

NOVEMBER 15, 2021

Finding a balance between getting new customers and maintaining existing ones is crucial to success. Introducing a better POS system, staff training programs, or even completely rethinking their services are examples of strategies to achieve this balance. 4 Ways To Diversify Your Restaurant Services To Increase Sales.

Loyalty Program 52

Loyalty Program Online Ordering Social Media Point of Sale 52

Black Box Intelligence

NOVEMBER 16, 2021

How to Increase Restaurant Sales and Traffic Using Customer Incentives. Restaurant customer trends change, food and supply prices fluctuate and new competitors pop up every day. Strong customer incentive strategies make your restaurant stand out to potential customers and keep them coming back. compared to 2019.

Guest Recovery 80

Guest Recovery Loyalty Program Email Marketing Customer Service 80

Modern Restaurant Management

AUGUST 14, 2020

All locations will serve guests via delivery through a virtual kitchen facility. The virtual kitchen model allows restaurants to maximize delivery coverage without the upfront investment that a traditional brick-and-mortar location requires. ” Dickey’s is now offering a franchise discount for existing Owners Operators. .

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

Modern Restaurant Management

OCTOBER 22, 2020

“Today’s customer wants a frictionless, safe experience and we’re evolving to meet that need quickly with these new formats,” said Tim Welsh, Chief Development Officer at QDOBA. The program’s goal is to create 100 Black-owned franchise restaurants by the end of 2022 and to continue growing that number.

Franchise 154

Franchise Franchising Loyalty Program Kitchen Safety 154

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. .

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

2020 189

2020 Website Management Online Ordering Point of Sale 189

Squirrel Systems

FEBRUARY 24, 2021

The 5 trends we have focused on below cover pertinent changes in dining service, payment and ordering options, and customer preferences that operators ought to keep an eye out for while running their restaurants in 2021. In 2019, off-premise sales represented nearly 60% of restaurant sales through all platforms 6.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Next Restaurants

FEBRUARY 5, 2020

Eating out at restaurants has gained increasing popularity in the past few years – 45% of diners were going out to eat multiple times a week in 2019! The menu matters, technology is a game-changer, and diners want you to know they are loyal customers, but first, they must find you. Reward Loyalty and Referrals.

Loyalty Program 78

Loyalty Program Social Media Food Truck Coupons 78

Modern Restaurant Management

DECEMBER 21, 2020

We quickly pivoted to offer Family Meals To Go and have continued to expand our third-party delivery partnerships in key markets, which has contributed to our continued growth, even during one of the most difficult years on record for so many restaurants. Dennis Becker, CEO, Mobivity.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Del Taco was recognized for adding multiple Beyond Meat items to its menu in 2019 and for heavily advertising these offerings to meat-lovers, vegetarians, and vegans alike. This data covers U.S. to its menu.

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183

Kounta

NOVEMBER 10, 2019

Data from The Australian Bureau of Statistics shows profit margins across the food services sector at 5% and falling, with only slightly more than half of businesses still open after four years. Australians have come to expect a very high-quality product, and value coffee taste and quality ahead of customer service and speed of delivery.

Loyalty Program 63

Loyalty Program Café Customer Service Customer Experience 63

Modern Restaurant Management

FEBRUARY 17, 2020

During the course of 2019, revenue increased 109 percent as tens of thousands of new restaurants joined the Toast community. ” Ahead of the official launch, Yelp ran a successful pilot program with Denny’s, with the help of their media agency, ?Spark Spark Foundry?. Showcase Ads : ? . Food & Facilities.

Sports 153

Sports Point of Sale Entertainment Customer Experience 153

ChowNow

MARCH 26, 2021

But what shocked customers was the specific reason that Yoonjin Hwang, the chef of Spoon by H, gave for the closure: credit card chargebacks. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Unfortunately, though, service-related chargebacks are more and more common.

Operations 88

Operations Online Ordering Food Safety Mobile Ordering 88

ChowNow

AUGUST 26, 2021

But what shocked customers was the specific reason that Yoonjin Hwang, the chef of Spoon by H, gave for the closure: credit card chargebacks. Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. Unfortunately, though, service-related chargebacks are more and more common.

Operations 78

Operations Online Ordering Food Safety Mobile Ordering 78

Mad Mobile

FEBRUARY 22, 2024

65% 65% of customers prefer self-service kiosks. 47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. 65% 65% of customers prefer self-service kiosks.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

JANUARY 22, 2021

. “While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. percent over 2019. ” Naf Naf Expands in Dallas Area. . Army Officer.

Franchise 203

Franchise Franchising 2020 2021 203

The Food Corridor

MARCH 27, 2023

Introducing cloud kitchens , commercial facilities purpose-built to produce food specifically for delivery. These commissary kitchens are sometimes also known as ghost kitchens, shared kitchens , or virtual kitchens with the delivery-only food brands operating within them called virtual restaurants.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Restaurant365

DECEMBER 4, 2020

Some restaurants were forced to pivot quickly to off-premise channels to deal with local business restrictions, changing menus toward a delivery focus. This includes enforcing health requirements with your employees, and also making sure to communicate your policies to customers. Adjusting to government-imposed business restrictions.

2021 78

2021 Operations Mobile Ordering Social Media 78