Modern Restaurant Management

NOVEMBER 28, 2022

For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand.

2023 201

2023 Technology Loyalty Program Mobile Ordering 201

Modern Restaurant Management

FEBRUARY 20, 2024

Until now, restaurants have primarily focused on customer experience when considering payments technology, but the emergence of new and developing worker payment programs can impact and improve the restaurant worker experience. In turn, more engaged employees can help deliver a better customer experience , too.

Technology 123

Technology Cash Management Customer Experience POS 123

Modern Restaurant Management

OCTOBER 5, 2021

Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty. When using the right technology, however, operators can begin to address common concerns like understaffing, employee burnout and common wage concerns.

Technology 223

Technology Tip Distribution Front of House Loyalty Program 223

Modern Restaurant Management

MAY 13, 2024

But two non-negotiables have remained strong for diners: convenience and loyalty. Loyalty Reigns Supreme Although consumers may be more selective on where and when they dine out, they still want to frequent their favorite restaurants and access any deals possible. They also want convenience and frictionless digital experiences.

Pricing 197

Pricing Loyalty Program Mobile Ordering Customer Service 197

Restaurant Technology Guys

APRIL 26, 2023

We are excited to announce that the Restaurant Technology Guys Podcast and blog are now on YouTube! You can now watch our episodes and get insights from industry experts on how to leverage technology to grow your restaurant business. The post Restaurant Technology Guys are on YouTube appeared first on Restaurant Technology Guys.

Technology 99

Technology Loyalty Program Demo Online Ordering 99

Modern Restaurant Management

AUGUST 25, 2022

Though much ink has been spilled over the difficult hurdles restaurants survived — and thrived — through, it’s also important to highlight the positive changes that are transforming the industry, and that includes technology. Technology, Then and Now.

Technology 189

Technology Mobile Ordering Social Media Customer Experience 189

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Focus POS

DECEMBER 22, 2021

A Recipe for Successful Restaurant Management. Technology for Successful Restaurant Management. Keeping a restaurant successful heavily relies on restaurant management’s effectiveness. Keeping a restaurant successful heavily relies on restaurant management’s effectiveness. H3: A strong loyalty program.

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

OCTOBER 13, 2022

Just as with COVID shutdowns and supply chain issues, restaurant technology can help operators continue providing great service even with high costs for them and customers alike. Adopt In-House Technology to Improve Service and Reduce Errors. Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 189

2024 Customer Experience Compost Loyalty Program 189

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy. What do these programs provide to an organization? Suzi Tripp.

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Loyalty Program Customer Experience Social Media Online Ordering 217

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

JANUARY 22, 2024

How do you manage your restaurant in a modern and efficient way? Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Implement efficient cooking methods, improve workforce scheduling, and use technology for order processing.

Loyalty Program 181

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 181

Modern Restaurant Management

OCTOBER 26, 2023

With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season. including the adoption of popular mobile wallets.

Customer Experience 189

Customer Experience Loyalty Program Mobile Ordering Point of Sale 189

Typsy

MAY 11, 2021

With new safety regulations coming into force and new technologies becoming available, now is the time to adapt and change the way your venue operates. Even though investing in technology can be a little daunting at first, it will help improve your customer service as well as help your restaurant grow and succeed.

Technology 183

Technology Loyalty Program Customer Experience Customer Service 183

Modern Restaurant Management

JANUARY 24, 2024

The technology allowed patrons to bypass physical menus and access digital menus instead, lowering the risk of spreading the virus. Digitize your loyalty program instead of relying on traditional plastic loyalty cards. Dunkin Donuts, for example, uses QR codes as part of its digital loyalty program.

Loyalty Program 197

Loyalty Program Social Media Coupons Customer Experience 197

Modern Restaurant Management

MAY 22, 2024

To gain insights, Modern Restaurant Management (MRM) magazine turned to Phil Kafarakis, President & CEO, International Foodservice Manufacturers Association. Prior to joining IFMA in 2021, he led and managed businesses at Kraft, Jones Dairy Farm, Cargill, and McCormick & Co., What’s next for Subway?

Front of House 128

Front of House Back of House Leadership Franchise 128

Modern Restaurant Management

APRIL 10, 2024

They’re using that information for myriad purposes—from effectively managing inventory to launching new menu items. For example, restaurant operators can use POS data to develop tailored deals, specials and loyalty rewards. It’s a testament to the pivotal role that technology plays in the industry’s revival.

2024 196

2024 2023 Loyalty Program Point of Sale 196

Modern Restaurant Management

MARCH 23, 2020

The past few weeks have proven how quickly the way in which we dine is shifting and evolving and fast forwarded a number of technology trends. Here are some technologies that will continue to be part of any restaurant’s day-to-day operations. Table Tech : Pay-at-the-Table is the new Lazy Susan of the wait-staff world.

Technology 159

Technology Loyalty Program Customer Experience Mobile Ordering 159

Modern Restaurant Management

MARCH 4, 2024

By cracking the code of restaurant app usage, according to Revenue Management Solutions (RMS). The second most discouraging aspect of an app has nothing to do with its technology – one in five respondents hate experiencing issues when picking up or receiving their order. What Does this All Mean to Operators?

Dine-in 197

Dine-in Loyalty Program 2024 2023 197

Modern Restaurant Management

MARCH 13, 2024

This can ultimately lead to lower customer satisfaction and loyalty. These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation.

Loyalty Program 196

Loyalty Program Customer Service Customer Experience 2024 196

Focus POS

JANUARY 18, 2022

4 Ways to Upgrade Your Restaurant Technology in 2022. Whether it be an upgrade or adding new to your business, here are four major restaurant technologies you should consider in the new year. Cloud Storage Loyalty. Many restaurants have some type of loyalty program, but do you have a cloud-based program?

2022 78

2022 Technology Loyalty Program 2025 78

Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. Connect with Guests to Drive Loyalty Loyalty pays off in spades. Consider your own restaurant loyalty experiences. No Marketing Staff? No Problem.

Loyalty Program 196

Loyalty Program Customer Experience Customer Service Technology 196

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 153

Technology Operations Loyalty Program Point of Sale 153

The Restaurant Coach University

MARCH 2, 2017

We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. How do loyalty programs work, and what kind of incentives do they offer customers? There are all kinds of loyalty programs.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Open for Business

NOVEMBER 21, 2022

Restaurant technology has changed everything about the way people do business today. Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry. Thinking Long Term When Evaluating Restaurant Technologies.

Loyalty Program 225

Loyalty Program Mobile Ordering Employee Relations Customer Experience 225

Modern Restaurant Management

MAY 15, 2023

With the right partner, mobile ordering: Integrates seamlessly with your point of sale, enabling employees to focus on the guest experience, not managing delivery orders by phone or a separate app. Manages orders at peak hours so the kitchen isn’t overwhelmed. Food management practices are essential in delivering fresh food.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

Modern Restaurant Management

DECEMBER 1, 2020

And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. Below, we’ll explore three steps to building relationships and an effective customer loyalty program. First, consider adopting a touchless loyalty system. McKinsey & Co.

Loyalty Program 207

Loyalty Program Customer Experience Point of Sale Employee Relations 207

Squirrel Systems

NOVEMBER 30, 2023

When a restaurant is considering technology purchases, it’s crucial to prioritize investments based on the specific needs and goals of the business. Here’s a guideline on how a restaurant can prioritize technology purchases: Understand Business Goals and Needs: Identify the specific goals and challenges of the restaurant.

Technology 52

Technology Mobile Ordering Loyalty Program Customer Experience 52

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

OCTOBER 20, 2023

Instead, they need to integrate data insights with marketing functionality using next-generation marketing technology solutions that help identify priority customers. This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs.

Marketing 197

Marketing Loyalty Program Email Marketing Coupons 197

Modern Restaurant Management

JUNE 30, 2021

Mobile-Based Loyalty Programs. It is no surprise that the rollout of loyalty programs is all around us, with companies like McDonald’s, Burger King and Taco Bell all providing this offering to their customers. Managing down third-party fees will improve margins as labor costs continue to rise.

Loyalty Program 203

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 203

ChowNow

SEPTEMBER 23, 2020

With reduced staff and higher operational costs, flexible restaurant management software helps restaurateurs adapt quickly to new challenges. What restaurant management software will be critical for restaurants in 2021? Now more than ever, restaurants need to build up a loyalty program if they don’t already have it.

Management 148

Management Management Loyalty Program Mobile Ordering 148

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. This means managing order complexity is crucial for pizza restaurants. Consumers Love Loyal Eighty-five percent of consumers are joining loyalty programs, and restaurant merchants know they need to capitalize.

2024 196

2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

JUNE 12, 2023

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance.

Social Media 167

Social Media Loyalty Program Communication Sustainability 167