Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). Fifth place goes to guacamole.

2024 196

2024 Loyalty Program Food Order 2030 196

7 Shifts

JUNE 8, 2020

Andrea: “ Recruiting and retaining a strong team in an industry where high turnover is a known concern.” As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. Rachel: “The people!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Ken Burgin

FEBRUARY 13, 2024

They will be interested in get a sense of the team’s spirit, leadership style, and the overall atmosphere of the kitchen. By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. What is the kitchen’s work culture like?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Restaurant365

JUNE 15, 2021

Your restaurant is constantly generating data, whether from your sales revenue, food costs, or labor hours. The variance between the two represents lost profit because of wasted inventory or mistakes, and it gives you a starting point for addressing the root causes of food cost inefficiencies. Want to know more about FOH data?

BOH 78

BOH FOH Point of Sale Back of House 78

Restaurant365

JULY 29, 2021

The restaurant industry saw new trends like: Increased sales for take-out and delivery. Rise of ghost or virtual kitchens targeting delivery-only sales. While at some points of the restrictions, your restaurant may have looked to just get through, now is the time to grow restaurant profitability.

Cash Management 78

Cash Management Point of Sale Inventory 2021 78

The Restaurant Coach University

JANUARY 29, 2017

The common thread in this bad recipe is lack of vision and poor leadership. Maybe sales have dropped off and then the turnovers start to rise. Problem When sales began to die, you became desperate and started adding items to get people to come back. You’re communicating, working together for a shared vision and mission.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

The Restaurant Times

FEBRUARY 18, 2022

Maintaining inventory of groceries and supplies, stocking ingredients, and equipment along with placing the order on your POS (point of sale) software. Maintaining inventory of groceries and supplies, stocking ingredients, and equipment along with placing the order on your POS (point of sale) software.

Hiring 52

Hiring Operations Kitchen Safety Food Safety 52

Black Box Intelligence

OCTOBER 25, 2021

Off-premise Sales and Restaurant Customer Satisfaction. Despite the steadiness of off-premise sales, it’s tied to lower satisfaction. The deciding factor to whether or not someone chooses to eat with you or the competition can often come down to the quality of your restaurant’s customer service. the week of Labor Day.?

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

MBB Hospitality

APRIL 25, 2018

When dealing with customers and other staff, your communication skills of course have to be on pointe. Strong Leadership Skills. Even employees who are not direct supervisors need to have strong leadership skills. Even employees who are not direct supervisors need to have strong leadership skills. Must Love People.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Modern Restaurant Management

JANUARY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a gloomy start to the new year, dining trends for 2020, the importance of discounts, holiday gift card sales results, delivery frustrations, soda curiosity and a consumer culture report. Same-store sales growth was -2.1

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Modern Restaurant Management

FEBRUARY 4, 2020

Under Allen’s leadership, this C-suite team has been instrumental in implementing a multi-faceted transformation plan designed to ensure long-term sustainability, enhance brand relevance, accelerate innovation, improve guest satisfaction, increase overall profitability and create a clear growth plan to propel the company forward.

Online Ordering 122

Online Ordering Hospitality Leadership Design 122

Modern Restaurant Management

FEBRUARY 10, 2020

broadline foodservice sales of plant-based meat have grown 37 percent in the past year. Despite skyrocketing demand for plant-based food across the U.S., 42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI).

Hospitality 183

Hospitality Food Consumer Goods Point of Sale 183

Modern Restaurant Management

OCTOBER 21, 2019

Please send plant-based news to Modern Restaurant Management (MRM) magazine's Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Plant Based World Comes to the UK in 2020. The UK is Europe’s largest market for plant-based foods, valued at £470m versus $4.5 bn in the US, and is growing at an exponential rate.

Retail 90

Retail Consumer Goods Point of Sale Innovation 90

Embrace the Suck

APRIL 18, 2022

Sales is a vanity metric. Many of my clients when they first start my coaching program do a big sales number. I’ve had restaurants making $3M in sales and yet only making 2% profit. They focus on the wrong things. What are some of the wrong things? It makes your ego feel good. And that is the reason their marketing sucks.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

OCTOBER 16, 2019

In this edition of MRM News Bites, we feature Ono Food Co, DoorDash, Parts Town and Heritage Foodservice, Rouxbe, Presto, Burger King and Uber Eats, Pared, Tork, Restaurant Technologies, Willie Degel, Bolay, Ritual, Preoday and TISSL, AdTheorent and Voodoo Doughnut. World’s First Mobile Restaurant Powered by Advanced Robotics. Ono Food Co.

Food Truck 126

Food Truck Customer Service Customer Experience Front of House 126

Apicbase

JUNE 20, 2022

You can do many things as a franchisor to improve your chances of building a thriving restaurant franchise. However, the most important thing is to engage with the right franchisees. The tips and examples in this guide will help you to find the right business partners and increase franchisee retention. We’ll cover: What is a restaurant franchisee?

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

7 Shifts

SEPTEMBER 19, 2019

Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Restaurant management covers several duties and responsibilities—from hiring team members, to dealing with customer complaints, to making on-the-fly decisions to control labor costs. If it gets the job done, why change it, right?

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment.

Franchise 168

Franchise Franchising Food Safety Kitchen Safety 168

7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. But first, Anthony tells us how the industry has changed during his career: “I think there's two components you kind of look at. What does your brand mean?

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Modern Restaurant Management

SEPTEMBER 14, 2021

New & Notable spotlights the latest news restaurateurs need to know. TEAM Schostak Family Celebrates Anniversary and Employees. TEAM Schostak Family Restaurants (TSFR) is celebrating its 40th anniversary along with the anniversaries of employees that have been with the company for 20 years or more.

Food 173

Food Tip Distribution Guest Recovery Food Safety 173

Modern Restaurant Management

AUGUST 25, 2021

Additionally, its significant drive-thru business, which represents 65% of systemwide sales, has helped insulate the brand from recent market shifts. Taco John’s International Inc. inked its biggest area development agreement to date with the largest Wendy’s franchisee, Meritage Hospitality Group, Inc.

Franchise 167

Franchise Franchising Customer Experience Point of Sale 167

Modern Restaurant Management

AUGUST 11, 2021

Continuing under the leadership of VP of Franchise Development, Shannon Swenson, Dave’s Hot Chicken has expanded its reach across the country with new deals signed in several key markets. “Dunkin’ continues to modernize with convenience at the forefront. Getting Hotter at Dave's.

Franchise 180

Franchise Franchising Fast Casual Sports 180

Modern Restaurant Management

FEBRUARY 14, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Baton Rouge’s very own Walk-On’s , is looking for more ways to give back.

Back of House 131

Back of House Hotels Leadership Design 131

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Modern Restaurant Management

NOVEMBER 7, 2019

” Stockton Croft, partner at Eagle Merchant Partners, added, “We are extremely proud of Chicken Salad Chick’s achievements during our ownership, which resulted in a seven-fold increase in system sales and over 100 new restaurants. .” Brentwood Acquires Chicken Salad Chick. Terms of the deal are confidential.

Franchise 77

Franchise Franchising Fast Casual Point of Sale 77

Black Box Intelligence

AUGUST 24, 2021

Ensuring the right staffing levels is critical to driving sales and retaining the employees you do have. Many workers who weathered the rapid increase in take-out and third-party delivery orders are reaching a breaking point. After the devastation of the pandemic, the restaurant industry should be making a comeback.

Guest Recovery 73

Guest Recovery Back of House Point of Sale Customer Service 73

Black Box Intelligence

FEBRUARY 1, 2022

Financial Intelligence – Everything you need to know about your restaurant sales. Tracking sales is central to any restaurant’s data collecting strategy. BBI’s Financial Intelligence solution provides restaurant sales data and restaurant traffic data for any time period you choose. Sales per labor hour.

Point of Sale 83

Point of Sale 2021 Leadership Fast Casual 83

Modern Restaurant Management

SEPTEMBER 15, 2020

TIPs offers training for individuals on the responsible sale, service and consumption of alcohol. This edition of MRM News Bites features tech takeovers and teamings, product introductions, the latest Fall Scoop and how much would you pay for a cup of ice? Hospitality Recovery Coalition. Unfortunately, many already have. NAB Acquires SALIDO.

Fast Casual 162

Fast Casual Casual Menu Mobile Ordering 162

Black Box Intelligence

MAY 26, 2021

It’s hard to prove the point that telling your story and investing in content creation with freelancers or agency partners is going to deliver the type of yield a leader expects to see. Mind you, I never tried to pitch a CMO on spending baller money, but as a percentage of sales it likely makes sense for social media at Ford.

Marketing 52

Marketing 2021 Social Media Consumer Goods 52

Black Box Intelligence

MAY 26, 2021

It’s hard to prove the point that telling your story and investing in content creation with freelancers or agency partners is going to deliver the type of yield a leader expects to see. Mind you, I never tried to pitch a CMO on spending baller money, but as a percentage of sales it likely makes sense for social media at Ford.

Marketing 52

Marketing 2021 Social Media Consumer Goods 52

EATER

SEPTEMBER 22, 2022

Building a successful co-op should also be “rooted in justice, equity, and a holistic view of the world” This story was originally published on Civil Eats. On a corner lot in the North End of Detroit, the the framing is underway for a Black-led, community-owned grocery cooperative, the first of its type in the city in recent times.

Food 98

Food Food Supply Food Order Education 98

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. PPP Goes Flexible. President Trump signed H.R.7010 Key takeaways include: Borrowers now have 24 weeks to use the funds instead of eight. President Trump signed H.R.7010

Guest Recovery 154

Guest Recovery Food Safety Employee Relations Mobile Ordering 154