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The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyaltyprograms, and digital innovations. Brand loyalty has also shifted significantly, with 33 percent of consumers saying their favorite QSR or FSR brand has changed within the past year.
When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory. In 2025, restaurants need to have a plan in place that ensures they are effectively managing inventory and redirecting unused, still edible food to donations.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1
Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. How to solve it: Use data-driven ordering to track inventory closely to forecast demand accurately and avoid overstocking.
Use data from your POS system, online ordering platform, or loyaltyprogram to divide your customers based on factors like their dining frequency, preferences, or location. To make your loyaltyprogram more efficient and engaging, go digital. You can use these to optimize staffing and inventory.
The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.
Whether you’re connecting loyaltyprograms, online ordering, or inventory tools, open APIs make it possible to tailor your POS to match your exact operational needs. Flexibility and customization in a POS are possible through an open API (application programming interface).
From improving customer satisfaction to managing inventory, every day presents a new opportunity to optimize operations. No longer just a payment processing tool, your POS system can handle everything from order taking and payments to inventory tracking and customer data management.
Integrations : Connect with loyaltyprograms, delivery platforms, and inventory systems for seamless personalization. Improves Operations : Smarter inventory and menu management. Example : OMaddys in Florida uses its POS data to refine menus based on feedback, boosting customer loyalty and satisfaction.
Here’s how it can transform your business: Boosts Efficiency: Automates orders, payments, and inventory tracking to reduce errors and save time. Reduces Food Waste: Tracks inventory in real-time, minimizing overstocking and shortages, saving up to 10% of annual revenue. Real-time inventory tracking is another key feature.
From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. Upselling and cross-selling options are also present. With the ease of kiosk-ordering, customers tend to order more.
Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. At present, 58 percent of respondents said they provide one to two hours of training per week, with most of it, 45 percent, happening shoulder-to-shoulder and another 21 percent on digital platforms.
We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyaltyprogram to keep customers engaged. Furthermore, digital tools for inventory and labor management became crucial for navigating supply chain disruptions and staffing challenges. more an hour.
With the rise of digital payment platforms and mobile wallets, restaurants can offer rewards programs, targeted promotions, and personalized experiences that cater to individual customers’ preferences. This fosters customer loyalty and allows restaurants to gather valuable data and insights to inform their business strategies.
” Swonger noted that higher interest rates also impacted the three-tier supply chain with wholesalers and retailers continuing to deplete inventory build ups and cautiously restock products. However, shifting consumer behavior presents new challenges for brands. percent and 2.9 percent, respectively. ”
Nearly half (47 percent) of diners say they engage with loyaltyprograms at least once a week, up significantly from just 34 percent in 2023. To improve retention, operators are focused on technology that delivers structured onboarding programs, leadership development, and real-time feedback tools.
Turning Tides: Restaurants Continued Navigativating Inflation In response to inflation, operators said they: adjusted food suppliers (37 percent), tracked ingredient prices (36 percent), increased menu prices (34 percent), managed a leaner inventory (32 percent), and reduced their menu sizes (26 percent). The average ticket size grew by 2.6
From inventory management to predictive labor scheduling, AI tools will help restaurants cut costs and adapt in real-time, while providing operators valuable data to help inform business decisions. This is why it’s essential that operators invest in comprehensive training programs and foster a positive work environment.
Ninety-five percent of those surveyed reported using some form of AI in their restaurant, with the most common being AI-assisted inventory management (35 percent), AI menu optimization (35 percent) and AI reservations/bookings (32 percent). AI usage has also skyrocketed, primarily in the back-of-house.
Your inventory on hand. LoyaltyPrograms. When registering for a loyalty, your customers give you some of their information to qualify. Loyaltyprograms also allow you to collect behavioral data. At scale, you’ll need a good loyaltyprogram, or mobile ordering app provider to automate this for you.
Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Operationally, restaurants can conduct audits to identify inefficiencies, monitor waste, and implement reduction plans.
The migration to electronic vehicles (EVs) presents a great business opportunity for restaurants, allowing you to entice key stakeholders – and drive specific behaviors – simply by adding charging stations in your parking lots. It’s not enough to implement strict QA programs in your restaurant.
Uber is planning to start a program to deliver food via drones in San Diego, California. RFID assigns a digital identity to food items and allows real-time tracking and inventory visibility. Using AI to identify the substances present inside a food item, even the harmful ones. This way, there will be a minimum of food wastage.
Managing multiple staff members across multiple locations can present some common obstacles - particularly if the restaurant group operates in multiple states, if certain employees work at more than one location, or if there's a mismatch of labor technology. Solve These Common Restaurant Management Problems. Frequently Asked Questions.
Payroll can be a huge chore in this industry due to its time-sucking nature, and other accounting needs like inventory and budget management aren't exactly easy (or exciting). You’ll also gain powerful data into your guests’ behavior and preferences, which you can feed back into your marketing efforts or your loyaltyprogram.
Payroll can be a huge chore in this industry due to its time-sucking nature, and other accounting needs like inventory and budget management aren't exactly easy (or exciting). You’ll also gain powerful data into your guests’ behavior and preferences, which you can feed back into your marketing efforts or your loyaltyprogram.
TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.
Additionally, catering large events can help you manage your inventory more efficiently, reducing food waste and maximizing profit. Technique-focused sessions help home cooks master essential skills like knife handling, pasta making, or plating presentation. Combos also help manage inventory and cut down on food waste.
Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”
The most advantageous systems integrate with point-of-sale systems, inventory management, and customer relationship management tools to provide a comprehensive view of guest spending patterns and preferences. A PMS serves as the central nervous system for hotel operations, including F&B management.
RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. These systems offer a unified solution for sales, inventory, and customer management. Corey Ginsburg (writing for Noble Desktop) explains : “Restaurant analytics.
RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. These systems offer a unified solution for sales, inventory, and customer management. Corey Ginsburg (writing for Noble Desktop) explains : “Restaurant analytics.
It can also be a great step to creating more accurate inventory management! as they present the menu and take your customers' orders, then you're already practicing the art of upselling. While taste is important, food that is plated and presented well is more attractive to customers and can set the tone for the entire restaurant."
Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests." franchisees for use in their restaurants.
Offering multiple ways to order – from kiosks to loyalty apps to tablets – is essential to minimizing customers’ wait times. That’s according to a report released by 451 Research and Cuebiq, which looks at location data use cases, challenges in adoption, as well as maturity levels of QSR marketing programs.
Given the present scenario, businesses that want to sustain, flourish, and earn good profit must have a strong order taking mechanism that enables customers to place orders at convenience. Controls Inventory Levels. Inventory management is one of the most vital aspects of managing a restaurant.
Whether you need to keep track or manage stock, orders, inventory, restaurant billing, you need a Point of sale system. Chefs :- To keep track of inventory, etc. It provides tools like- customer feedback, inventory management with various recipes, etc. Wide Range- CRM, Inventory management, billing, etc.
When someone places an order, sends a delivery ticket to the kitchen, or takes inventory, valuable data points are created that can inform bigger insights. By analyzing historical data about sales, for example, you can do everything from plan inventory to make smart decisions about labor hour allocation. What are Restaurant Analytics?
From eCommerce to CMS and even loyalty, a headless connected platform brings all these different systems and factors together to give your customers the best experience possible. As a result, customers feel more connected to the brand, leading to increased loyalty and repeat purchases.
Restaurants get their best results by measuring across multiple dimensions within a unified dashboard that presents both financial and statistical data. KPIs and metrics can span countless categories, not all of which are financial, but they can help you identify revenue, spending, cash flow and others.
Equipped with wireless mobile point of sale devices, employees can check-out customers or access inventory information from anywhere within the store. For future visits, the customer’s receipt preference can be stored in the database using this system in conjunction with your customer loyaltyprogram and an ERP system.
This shift has revolutionized how restaurants operate and present them with new growth opportunities. A POS system helps streamline operations by giving managers real-time access to sales data, inventory levels, and order status updates. This article will explore four ways software technology is transforming the restaurant industry.
This shift has revolutionized how restaurants operate and present them with new growth opportunities. A POS system helps streamline operations by giving managers real-time access to sales data, inventory levels, and order status updates. This article will explore four ways software technology is transforming the restaurant industry.
This shift has revolutionized how restaurants operate and present them with new growth opportunities. A POS system helps streamline operations by giving managers real-time access to sales data, inventory levels, and order status updates. This article will explore four ways software technology is transforming the restaurant industry.
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