ChowNow

FEBRUARY 28, 2025

Plus, reviews give curious guests insight into what kind of experience they can expect, influencing their decision to place an order. Build a Rewards Program to Encourage Repeat Visits Getting first-time guests through the door is the hard partbringing them back is much easier. Why rewards programs work.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

DECEMBER 18, 2024

L&L Hawaiian Barbecue brings a distinct fusion of Asian, Pacific Islander, and American influences to consumers in the continental U.S. We believe loyalty programs will evolve, moving away from traditional points and discounts toward more sophisticated, personalized incentives delivered through digital channels, such as digital wallets.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

JANUARY 23, 2025

Build a Customer Loyalty Program Were starting here because a loyalty program is one of the most effective ways to build lasting connections with your customers, and its easier to set up than you might think. For example, the ChowNow Rewards Program makes it incredibly simple for restaurants to offer this experience.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Loyalty rewards don’t have to include discounts and coupons anymore.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

Modern Restaurant Management

OCTOBER 4, 2021

Sit-down restaurant Red Robin, meanwhile, is another example of how branding and brand personality should influence everything about a restaurant, not just the logo design. This is a great marketing opportunity, since it gives you the chance to connect on a more meaningful level and build loyalty with your diners.

Marketing 474

Marketing Loyalty Program Social Media Online Ordering 474

Modern Restaurant Management

JUNE 17, 2024

But at the same time, 46 percent of Gen Z diners said they value deals and specials as a deciding factor in whether they choose to dine somewhere, which was a greater percentage than other generations. “This generation interacts with loyalty programs so often, what they want from these programs is different from other generations.”

Loyalty Program 473

Loyalty Program Operations Mobile Ordering Consumer Goods 473

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. Demographics help you define the basic characteristics of your target diners, giving you insight into who they are, what they can afford, and how their lifestyle influences their dining choices. Lets get started and find your target audience.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

OCTOBER 2, 2024

Operators know it’s becoming a crucial part of staying competitive to price-conscious customers as inflation and other macroeconomic factors influence spending habits. How can a brand develop a valuable value program that builds relationships and encourages people to come back even when prices change?

Loyalty Program 449

Loyalty Program Mobile Ordering Coupons Customer Experience 449

The Rail

FEBRUARY 7, 2025

As a restaurant owner, you can capitalize on these trends by showcasing seasonal menu items, behind-the-scenes kitchen prep , chef interviews, clips of special events, and customer testimonials to provide an authentic glimpse into the restaurant operations that fosters trust. Special events make for good video content as well.

Marketing 130

Marketing Serving Loyalty Program Social Media 130

Modern Restaurant Management

OCTOBER 6, 2022

Data reveals that bars with happy-hour programs had an average increase in revenue of 26 percent during happy hours. Happy hour promotions can help build brand loyalty and create a sense of community around your business. Make a Special Menu, Don't Include Everyday Things. Change Up Happy Hour Specials Every Week.

Loyalty Program 508

Loyalty Program Social Media Point of Sale Customer Experience 508

ChowNow

FEBRUARY 12, 2025

And it works 59% of respondents say marketing emails influence their purchase decisions. A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order. Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return.

Email Marketing 195

Email Marketing Marketing 2025 Online Ordering 195

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

ChowNow

MARCH 27, 2025

Order Accuracy Rate Customer loyalty is significantly impacted by the order accuracy rate, which measures how often customers receive exactly what they ordered. Promotions & Discounts: Limited-time deals and loyalty programs can incentivize more online orders. Portion size. How well your menu is optimized for delivery.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

ChowNow

FEBRUARY 7, 2025

Drive repeat business through loyalty programs, email campaigns, and promotions. Increase sales by promoting high-margin menu items and special offers. Targeted email campaigns, influencer partnerships, and limited-time offers can generate interest. Looking to promote new menu items?

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

ChowNow

FEBRUARY 28, 2025

Phone orders are prone to human errormisheard items, incorrect addresses, and unclear special requests are all common issues with manual order taking. With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts.

Online Ordering 195

Online Ordering Ordering Email Marketing Loyalty Program 195

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. But traditional loyalty programs are antiquated. Personalization is even more impactful.

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

7 Shifts

OCTOBER 22, 2024

Keep your hours updated as well, especially if you have special holiday hours or seasonal changes. Host special events Special events like trivia nights, live music, or charity fundraisers help bring in foot traffic and create lasting memories, encouraging customers to return. Use local keywords in your social media posts, too.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

7 Shifts

AUGUST 12, 2021

In that sense, make sure to double-check your NAP across the web to ensure its consistency and accuracy, as this directly influences your SEO ranking and search visibility. According to brightlocal , at least 87% of internet users are influenced by reviews and comments. Loyalty Rewards. Special Offers and Promotions.

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

MAY 16, 2023

By displaying menu items, offers, and specials on screens, QSR operators can effectively communicate with their customers and influence their purchasing decisions. Advertise New Products or Specials Digital signage is also a great way to advertise new products or specials.

Loyalty Program 391

Loyalty Program Advertising Seasonal Menu Customer Experience 391

The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. Building a food delivery app for your restaurant can help you expand your reach, streamline operations, and foster customer loyalty. If so, you’re not alone. The numbers speak for themselves.

Delivery 147

Delivery Loyalty Program Food Food Order 147

ChowNow

APRIL 25, 2025

Youre not at the mercy of an algorithm or fighting to get seen between cat videos and influencer dance trends. You dont need a hard sell here, just a friendly heads-up about your offers or loyalty program. Start growing it intentionally, and youll turn everyday interactions into long-term loyalty.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 493

Ordering Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JANUARY 9, 2020

Loyalty Program. Almost 70 percent of customers admitted that rewards or loyalty programs do influence their shopping decisions. Loyalty programs can, therefore, go a long way in enticing customers to come back to your cafe versus the competition. Social Media.

Marketing 366

Marketing Email Marketing Loyalty Program Social Media 366

7 Shifts

JULY 30, 2021

Influencer Marketing. By partnering with influencers on either of these platforms, you'll be able to get your restaurant in front of a whole new audience. By partnering with influencers on either of these platforms, you'll be able to get your restaurant in front of a whole new audience. Loyalty programs.

Social Media 370

Social Media Email Marketing Loyalty Program Website Management 370

7 Shifts

AUGUST 12, 2020

Knowing they have a lunch special on Wednesdays is invaluable knowledge to have, and can inform your own decision making. Instagram influences menus, food presentation, and interior design, and it should be equally influential in your overall marketing strategy. Loyalty programs Who doesn’t love free stuff?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

ChowNow

MAY 9, 2025

This includes your social media ads, loyalty programs , printed flyers, local event sponsorships, discounts, and PR. The real question isnt if you should marketits whether youre spending those dollars in ways that actually bring people in and build long-term loyalty. To do this successfully, you need scales on every station.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

MAY 31, 2024

Casual Dining Preferences Market Force Information unveiled a survey on casual dining preferences across the United States highlighting shifting trends influenced by economic factors and evolving consumer tastes. Below are insights from the survey, highlighting the latest trends surrounding gift cards, loyalty programs and merchant apps.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

The Eat Restaurant

MARCH 13, 2025

A restaurant referral program is essential for client acquisition, as 61% of diners trust recommendations from friends, family, and coworkers. Personal recommendations are more effective than influencers or review platforms, which only 22% and 15% of diners trust, respectively. Heres why it matters: 1.

Loyalty Program 78

Loyalty Program Reference Customer Experience Social Media 78

Modern Restaurant Management

FEBRUARY 18, 2020

A lot of places are also offering dine-in only specials or dishes that can only be ordered in-house. We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Reduce theft.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Lavu

APRIL 25, 2025

How POS data improves customer loyalty isnt just a trending topic its a strategic advantage for modern restaurants. By capturing real-time insights into customer behavior, preferences, and spending habits, POS systems empower restaurants to deliver personalized experiences, reward loyalty, and increase repeat visits.

POS 78

POS Loyalty Program Email Marketing Point of Sale 78

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. But as much of the story written during the month, it is really the last two weeks that require special attention. Emotional Connection and Loyalty.

2020 493

2020 Point of Sale Fast Casual Online Ordering 493

Goliath Consulting

AUGUST 24, 2023

These are the basics of local restaurant marketing to attract customers and cultivate loyalty. Moreover, encourage satisfied diners to leave positive reviews, as these can significantly influence new customers’ decisions. Implement a Loyalty Program Rewarding repeat customers is an excellent way to encourage customer loyalty.

Loyalty Program 195

Loyalty Program Marketing Email Marketing SEO 195

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. In this article, we will explore the key aspects that need to be taken into account to maintain and even increase customer loyalty when relocating a restaurant.

Loyalty Program 219

Loyalty Program Social Media Customer Service Coupons 219

Modern Restaurant Management

JUNE 13, 2024

These timeless menu items have been meticulously crafted and perfected over the years, holding a special place in the hearts (and stomachs) of many. Effective brand storytelling helps to strengthen emotional brand connections, reinforcing brand loyalty. In the $387.5

Seasonal Menu 309

Seasonal Menu Loyalty Program Innovation Point of Sale 309