Modern Restaurant Management

MARCH 11, 2025

That led to an employee shortage, especially for high-quality and experienced management positions. ." As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. Technology continues to transform restaurant operations.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MARCH 21, 2025

We’ve all heard the statistics surrounding restaurant closures, from the 50 percent failure rate in the first five years to watching restaurant store-fronts change over year to year. The landscape is only getting more difficult, as evidenced by name brands like TGI Fridays and Red Lobster closing locations around the country.

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

FEBRUARY 5, 2025

This "Super" special edition of Modern Restaurant Management (MRM) magazine's Research Roundup has a Super Bowl theme. MVP Menu Performances More than 200 million people tuned in to the Super Bowl last year—many with a plate of wings in front of them. Toast analyzed data from restaurants on Sunday, Feb.

Food Order 309

Food Order 2024 Delivery Sports 309

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. But is B Corp certification something restaurants should pursue? I have been fortunate to work with Sleepy Bee Cafe since its founding in 2013.

Certification 221

Certification Fast Casual Government Front of House 221

ChowNow

FEBRUARY 12, 2025

Every restaurant serves a unique customer base, and the more you know about them, the more effective your marketing efforts will be. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity. Thats why a strong marketing strategy is the key to staying ahead.

2025 195

2025 Marketing Email Marketing Operations 195

Culinary Cues

NOVEMBER 10, 2024

In the end, the restaurant’s purpose is to provide a forum for coming together and the role of chefs, cooks, servers, bartenders, managers, and owners is to ensure that the experience embraces and does not offend, satisfies and never disappoints, respects all who enter and be what guests want them to be.

Front of House 436

Front of House Back of House Sourcing Travel 436

SpotOn

JANUARY 14, 2025

  “Back in the day, you were served a restorative—a soup made from barley and onion with beer or whatever herbs you had at the time,” says Gordon. For the last 12 years, she worked in hospitals serving the senior community in particular. ” Renee Gordon is no historian.

Front of House 98

Front of House Operations Back of House Seasonal Menu 98

Restaurant Business

JUNE 11, 2025

11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. Perkins and Huddle House are classics of the family-dining genre.

Fast Casual 180

Fast Casual Front of House Back of House Leadership 180

Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Lavu

MAY 2, 2025

Managing food allergies in a restaurant isn’t just about good service its a critical safety responsibility. With the right POS features for allergen management, restaurants can track ingredients, flag allergens, and communicate vital information quickly between staff and customers. Lets explore each feature in detail.

Allergens 78

Allergens POS Kitchen Safety Management 78

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

Front of House 52

Front of House Operations Back of House Reservations 52

Lavu

JULY 11, 2025

Cloud-Based POS Systems are transforming how restaurants operate by enabling remote management, faster updates, and seamless integration with other tools. From streamlining orders to managing inventory and staff, these systems provide the tools restaurant owners need to stay competitive in 2025 and beyond.

POS 78

POS Management Management Mobile Ordering 78

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. For the first part, click here and for the second part, click here. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Restaurant Business

JUNE 27, 2025

By Lisa Jennings on Jun. 27, 2025 Facebook Twitter LinkedIn Jeff's Bagel Run has 15 units open, expecting to reach 30 by the end of the year. Photo courtesy of Jeff's Bagel Run. Jeff Perera jokes that his bagel chain is the result of a love story. “I I made a bagel for my wife, because she asked me to,” he said. She’s on time.

Fast Casual 170

Fast Casual Franchise Franchising Leadership 170

Perfect Daily Grind

JUNE 13, 2025

Every Friday, Perfect Daily Grind rounds up the top coffee industry news from the week. Editor’s note Best of Panama (BoP) is always guaranteed to grab headlines, but this year’s competition was especially newsworthy. This set the precedent for future astonishing auction prices, which have since surpassed US $10,000/kg. billion in sales.

2025 158

2025 Point of Sale Café 2024 158

Lavu

JULY 4, 2025

From managing orders and tracking inventory to analyzing sales data in real time, today’s POS systems are essential tools for restaurants of all sizes. Historically, cash registers in restaurants served one purpose. They managed customer payment and provided change when needed. Wondering what is a POS system for a restaurant?

POS 78

POS 2025 Front of House Back of House 78

Lavu

MAY 30, 2025

By optimizing how quickly tables are cleared and reseated, restaurants can serve more guests during peak hours and improve overall profitability. Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations. However, turning tables must be done tactfully.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Lavu

JULY 4, 2025

In today’s fast-paced dining environment, quick-service restaurants are under pressure to serve more customers in less time—without sacrificing quality. Perfect for serving more guests with fewer staff. As customer expectations rise, reducing wait times has become more than a convenience; it’s a competitive advantage.

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

Goliath Consulting

APRIL 5, 2025

Checking In Without Intrusion Follow up with guests at the right momentssoon after food is served and again during the meal. Ensure staff is available without hovering, allowing diners to enjoy their experience without feeling rushed or ignored. Smooth Payment Process The end of the meal should be as enjoyable as the beginning.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

ChowNow

JUNE 27, 2025

Your Google Business Profile (GBP) is what shows up when someone searches your restaurant’s name on Google or searches the cuisine type you serve in your area. The problem is, with dozens of restaurant review sites online, which ones should you focus on to give you the most impact, and how can you optimize each site to work in your favor?

Website Management 195

Website Management SEO Book Customer Experience 195

Modern Restaurant Management

NOVEMBER 19, 2024

Considering these changes, it’s critical for restaurants to meet their diners where they are and adapt to serve their evolving customer base. In a joint survey by OpenTable and KAYAK, 60 percent reported having dined solo at a sit-down restaurant within the past year.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

SpotOn

JUNE 17, 2025

Online ordering not only serves as an additional stream of revenue alongside traditional in-house ordering, but for many restaurants, it has become their primary source of revenue in this digital age. 50% of restaurant operators say off-premises represents a bigger proportion of their sales than it did in 2019.

Online Ordering 86

Online Ordering Ordering Website Management Point of Sale 86

ChowNow

MARCH 14, 2025

Even when they manage to attract online orders, a lack of repeat business makes sustained growth feel out of reach. For example, instead of just listing Cheeseburger, try: Juicy, char-grilled beef patty topped with melted cheddar, crisp lettuce, and house-made sauce, served on a toasted brioche bun.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you relay a guest complaint to the manager? What prior experience do you have in the restaurant industry or as a hostess?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Lavu

MAY 23, 2025

If you want to learn how to open a deli, follow these key steps to establish your brand and get the tools you need to serve customers great food and experiences. If you are sourcing ingredients and products from multiple vendors, consider investing in inventory management software. Start by identifying who your ideal customer is.

2025 78

2025 Employee Relations Tip Distribution POS 78

SpotOn

FEBRUARY 26, 2025

Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Restaurant P&L statements can be downright confusing. Prime costs. Contribution margins.

License 90

License Point of Sale Insurance POS 90

Indoor Media

JANUARY 16, 2025

From hand-tossed dough to house-made sauces, thoughtfully sourced toppings, to the perfect bake, your product is the fastest way to inform customers that you know what you’re doing. And we’re not talking about sausage and mushrooms. At IndoorMedia, we love pizza and are privileged to support pizza restaurants nationwide.

Website Management 78

Website Management Customer Experience Back of House Customer Service 78

Lavu

JUNE 26, 2025

Running a successful restaurant isn’t just about great food and service—it’s also about smart financial management. Restaurant accounting tips plays a crucial role in tracking expenses, managing cash flow, and maximizing profitability. You cannot manage your restaurant properly without going into the accounting details.

2025 113

2025 Cash Management Point of Sale POS 113

SpotOn

MARCH 24, 2025

Crisping tender dark meat and refilling syrup jars is one thing, but optimizing table service, managing reservations, and tracking inventory was a whole new challenge.  A reservation system lets guests book tables for large parties, making it easier for Uptown’s to prepare for and serve groups of 12-15.

Front of House 52

Front of House Customer Service Reservations POS 52

Lavu

APRIL 25, 2025

Running a successful restaurant in 2025 isnt just about serving great food and offering good serviceit also requires the right technology behind the scenes. Whether its managing inventory, handling online orders, or running loyalty programs, the right integrations can turn your POS system into a powerful tool for efficiency.

POS 78

POS 2025 Loyalty Program Online Ordering 78

Clover - Restaurants

JUNE 30, 2025

From reducing labor needs to improving order accuracy, restaurant technology solutions can help you operate more efficiently and serve customers better. Table management updates. These systems extend your main restaurant POS system, ensuring seamless communication between the front and back of the house for optimal efficiency.

Hospitality 52

Hospitality Technology FOH Front of House 52

Lavu

MAY 2, 2025

Managing food allergens isnt just a best practiceits a legal and safety necessity for todays restaurants. With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations. These features help ensure a safer and more efficient workflow.

Allergens 78

Allergens POS Management Management 78

Lavu

JULY 18, 2025

Centralized management and digital kitchen displays ensure everything runs smoothly. Additionally, certain team members should have administrative access to manage and oversee operations effectively. In the fast-paced world of food service, every second counts. Long wait times can lead to frustrated customers and lost revenue.

POS 60

POS Mobile Ordering Communication Customer Service 60

Focus POS

JANUARY 17, 2023

As a restaurant owner and manager you want to make sure your staff and customers are protected every time they come in to order food from your establishment. Implement the right restaurant software solutions to help improve your business’ front end safety standards and provide your staff with technology to help them throughout their shift.

Seasonal Menu 78

Seasonal Menu Front of House Online Ordering Mobile Ordering 78

Modern Restaurant Management

MARCH 11, 2025

Escoffier is aiding restaurant owners and managers by preparing qualified candidates ready for engaged employment. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose. One of the biggest struggles for restaurants post-covid is staffing.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Lavu

MAY 30, 2025

As the restaurant industry faces rising expenses and shifting labor dynamics in 2025, understanding and measuring these key performance indicators can help managers make informed decisions, improve scheduling, and boost overall productivity. Here are the top four sales KPIs every restaurant should study.)

2025 78

2025 FOH Point of Sale BOH 78