7 Shifts

NOVEMBER 3, 2021

This means access to things like: Unauthorized access to POS data. Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. Unauthorized access to guest data. More on this below!).

POS 370

POS Audits Loyalty Program Information 370

Lavu

MAY 30, 2025

With a restaurant POS system , studying restaurant metrics becomes much more comfortable, and is vital to standing out in a competitive industry. Front of House Labor Cost Percentage: Essential Restaurant Labor KPI Insights This KPI reveals the percentage of employees out of the total workforce that manages FOH activities.

2025 78

2025 FOH Point of Sale BOH 78

7 Shifts

DECEMBER 18, 2023

It also gets rid of those frustrating sticky notes all over your POS. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Employee experience Restaurant management software digitizes tasks like clocking in and out, tip pooling, and training.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

JANUARY 7, 2020

Use data from your POS to see which employee served the fewest tables, upsold the least, got the fewest tips, etc. You can provide staff with professional development opportunities through online courses , cross training, and shadowing. Give employees certificates for completing certain courses or training milestones.

Employee Relations 349

Employee Relations FOH BOH Certification 349

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. A wide-ranging industry report from Toast included a section on restaurant technology trends, noting that 82% of restaurants were using a POS, followed by 56% using payroll software.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

MAY 31, 2021

For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table? If so, the server takes it and sends it to the kitchen ASAP by entering it into the POS.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

AUGUST 5, 2021

It seems you're always either understaffed or overstaffed, either FOH or BOH , at the worst times. Cross-Train Your Employees. Cross-training restaurant employees can also be beneficial for their career advancement. Check your sales reports from your point of sale (POS) to see when your restaurant is at its busiest.

Front of House 370

Front of House Restaurant Law Employee Relations Point of Sale 370

7 Shifts

SEPTEMBER 28, 2020

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. While you should let servers know about their new side tasks through a team meeting and your staff communications tool , nothing beats demonstrating them through in-person training sessions.

FOH 195

FOH Management Management Cash Management 195

7 Shifts

AUGUST 20, 2024

Implementing online reservations, optimizing your dining area’s layout, and training staff about efficient practices are some strategies you should apply in your restaurant. Look for systems that integrate seamlessly with your existing POS and table management software for a cohesive guest experience.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

OCTOBER 2, 2019

If you’re new to the restaurant, let the staff help you get familiarized with the POS, the opening and closing procedures, or the restocking routine. Take the time you need to get trained up on the technology your restaurant uses, and learn best practices. Finally, good communication can also come in the form of good training.

Management 285

Management Management Communication Back of House 285

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. These increasingly popular restaurant employee classes and programs supplement traditional training and equip employees with extensive taste profiling for different types of food and cuisine in addition to beer, wine, and spirit tasting. Cross-contamination. Undercooking.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

DECEMBER 18, 2023

It also gets rid of those frustrating sticky notes all over your POS. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Employee experience Restaurant management software digitizes tasks like clocking in and out, tip pooling, and training.

Management 195

Management Management Email Marketing Point of Sale 195

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

JULY 25, 2024

Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers. Research and compare different online ordering platforms and other point-of-sale (POS) systems like Toast, TouchBistro, and Square. Train staff to recommend appetizers to diners.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.

Front of House 52

Front of House FOH Back of House Online Ordering 52

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Have staff help redesign your menu, create an employee engagement program, make training videos, etc. Do you have takeout packaging in stock? Do you have accounts on online ordering sites like GrubHub and Uber Eats?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Restaurant365

OCTOBER 15, 2021

If you have a restaurant management system that integrates fully with software like your point of sale (POS) and scheduling systems, you can use this data to easily calculate many of these metrics. With information from your POS system, you can track time for staff alongside sales reports (or customers served). Sales Per Server Hour.

Management 148

Management Management Point of Sale Employee Relations 148

Lavu

MARCH 13, 2020

Update to Mobile POS System. The benefit of a mobile POS system is the freedom of mobility it gives your serving staff. For all restaurants, having a mobile POS takes the pressure off your staff. Above all, the mobile POS systems give servers a chance to breathe. Streamline BOH and FOH Communications.

Mobile Ordering 78

Mobile Ordering FOH BOH Front of House 78

Deliverect

AUGUST 20, 2020

With so much change and uncertainty currently in the air, as a restaurateur, you might well be feeling overwhelmed by the extra training, distancing measures, and stringent hygiene standards required. Deliverect connects with the major players and sends the orders directly to your POS. It’s become essential to optimize for delivery.

Delivery 145

Delivery Design Food Order Online Ordering 145

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Back of House Point of Sale 78

The Restaurant Times

SEPTEMBER 30, 2021

It helps simplify communication and efficiency in both your front of the house (FOH) and back of the house (BOH) in most restaurants by replacing paper tickets in the kitchen (BOH). However, today, you can check in with your restaurants from anywhere in the world with the help of internet-enabled POS systems. Source: ITDM.

Management 98

Management Management Cash Management Front of House 98

Restaurant365

APRIL 19, 2022

This includes your fully burdened labor restaurant cost (wages, payroll taxes, and benefits for that time period) divided by your revenue (the sales before taxes or other deductions) pulled from your point of sale (POS) system. With information from your POS system, you can track time for staff alongside sales reports.

Point of Sale 78

Point of Sale FOH Front of House Back of House 78

Restaurant365

MAY 3, 2022

Improve employee training. Improve employee efficiency through training so you can schedule a leaner staff without sacrificing the customer experience. Cross-train your staff. Underperforming employees cost time and money. This too can help employee morale as performing at an optimal level can build self-esteem. Conclusion.

FOH 78

FOH Employee Relations BOH Tip Distribution 78

Restaurant365

JUNE 22, 2021

Training your store-level managers and your kitchen staff about food waste reduction is critical to improving overall Cost of Goods Sold (CoGS). Train your store-level managers. The success of your food waste optimization hinges on prioritizing training for your store-level managers in every area.

Compost 88

Compost Food Waste Front of House 88

Lavu

JANUARY 21, 2020

The accounting language may seem difficult for people who are not trained in accounting or those who have no interest in matters accounting. This allows you to process, extract, and transfer data between the accounting system and your restaurant POS system. . Install a Good Restaurant POS System.

Point of Sale 78

Point of Sale Inventory Restaurant Law Front of House 78

Apicbase

MARCH 3, 2023

POS integration is essential. Although the point-of-sale system (POS) remains the technological heart of restaurants, numerous technologies run behind the scenes these days. Some technologies integrate with the restaurant’s POS, allowing data to be easily shared between front-of-house (FoH) and back-of-house (BoH) systems.

Point of Sale 52

Point of Sale POS Management Management 52

Restaurant365

FEBRUARY 4, 2021

This includes your fully burdened labor restaurant cost (wages, payroll taxes, and benefits for that time period) divided by your revenue (the sales before taxes or other deductions) pulled from your point of sale (POS) system. Cross-train Employees. Forecast to Optimize Labor Cost. Schedule Employees According to Their Strengths.

Restaurant Law 78

Restaurant Law Point of Sale BOH Customer Service 78

Sling

MAY 9, 2023

On the digital side of things, RO security may involve installing firewalls and password protection on POS stations and other computers to prevent unauthorized individuals from gaining access to proprietary data. This is especially important when training new employees. wine, spirits, caviar, etc.) and storage spaces.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Touch Bistro

MARCH 25, 2021

The process is sometimes referred to as organizational socialization and includes collecting paperwork, orienting new hires within your company’s culture, and providing restaurant employees with hands-on training. Provide restaurant employee training on how to use these tools, and info on where they can go if they need more help.

Hiring 52

Hiring Employee Relations FOH BOH 52

The Restaurant Times

MARCH 13, 2023

For example, you can streamline kitchen processes, optimize inventory management , provide staff training, and implement scheduling systems by focusing on your BOH. BOH Manager: The BOH manager is in charge of recruiting, training, and supervising staff, so they must be familiar with the standards for each position.

Back of House 52

Back of House BOH Front of House FOH 52

Lavu

MARCH 11, 2020

From the introduction of point of sale (POS) systems to accounting systems, technology is changing the ways restaurants operate today. Whether you are looking for effective inventory management software or just a POS system for your business, restaurant management software is something you cannot afford to miss.

Management 78

Management Management Cash Management Mobile Ordering 78

The Restaurant Times

DECEMBER 26, 2020

Use a robust POS system that comes with integrated inventory management and anti-theft features that keep a complete check on all business transactions and inventory transactions. Monitor the time taken to accept, prepare, and serve menu items with the Kitchen Display System and POS reports. How To Avoid. How To Avoid. Complex Menu.

Operations 52

Operations Loyalty Program Seasonal Menu Employee Relations 52

Touch Bistro

JULY 1, 2021

Your restaurant receives an order, confirms it, enters the order into your POS, and gets the food and/or drink ready, to be picked up either by the customer or (more often) by a courier that works directly with the app. Someone on your team needs to monitor each tablet and enter incoming orders into your POS. 4) Control Your Offers.

Online Ordering 52

Online Ordering Ordering Back of House Front of House 52

Modern Restaurant Management

MARCH 11, 2025

This was now a race to place any person with a pulse into a role, hoping that you could train them up quickly while you capitalized on the pent up demand from diners to enjoy their favorite restaurants again. For hiring platforms like foh&boh, the name of the game was volume, volume, volume.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Touch Bistro

APRIL 7, 2021

While this kind of manual calculation is relatively straightforward, you can easily automate this process by using labor management software that integrates with your restaurant POS system. And after you’ve been through the basics, be sure to arrange training for each new hire. Improve your technology and training.

Employee Relations 52

Employee Relations Hiring Seasonal Menu POS 52

Mad Mobile

MARCH 1, 2024

Leveraging data for menu optimization Tablet-based restaurant POS systems like CAKE gather data across your business. Immediate order placement Usually, your customers give their orders to a server that inputs them into a central POS terminal for fulfillment. Several points along this path can bottleneck and cause delays.

Seasonal Menu 40

Seasonal Menu POS Customer Experience Loyalty Program 40

Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech. Next to training, production planning software is the most logical answer.

Management 52

Management Management Point of Sale Kitchen Safety 52