Modern Restaurant Management

MAY 22, 2025

Fine dining venues benefit from understated elegance through embroidered logos on professional attire, while fast-casual concepts can leverage more dynamic graphics and color palettes to reflect their energetic atmosphere. Strategic use of color should inform uniform design decisions.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

ChowNow

FEBRUARY 28, 2025

Since 2014, online ordering has grown 300% faster than dine-in and now accounts for roughly 40% of restaurant sales. When customers order through a third-party app, you dont get access to their contact information, making it harder to bring them back. You build stronger direct customer relationships.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. The question now becomes – how to make sense of that data and use it to elevate the dining experience.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

FEBRUARY 12, 2025

Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Seasonal Menus & Event Announcements If you roll out seasonal dishes, holiday specials, or themed dining experiences, let your audience know in advance. You can access this information anytime through the ChowNow Dashboard.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. Building a food delivery app for your restaurant can help you expand your reach, streamline operations, and foster customer loyalty. If so, you’re not alone. The numbers speak for themselves.

Delivery 147

Delivery Food Loyalty Program Food Order 147

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Ignoring compliance can lead to fines, bad press, or even shutdownsso having clear protocols in place is mandatory.

Operations 195

Operations Management Management Front of House 195

ChowNow

MARCH 14, 2025

Since 2014, these channels have grown 300% faster than dine-inand the trend isnt slowing down. For more information on food photography, read our article How to Take Menu Photos Like The Pros. Incentives and loyalty programs encourage repeat business, increase order frequency, and shift customer behavior away from third-party apps.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

Lavu

APRIL 17, 2025

Personalized restaurant marketing using POS data is a powerful way to drive sales and foster customer loyalty. POS data can transform restaurant marketing by personalizing customer experiences and boosting loyalty. It captures transaction details like sales trends, customer preferences, and dining habits.

POS 78

POS Loyalty Program Marketing Point of Sale 78

Lavu

FEBRUARY 28, 2025

Integrations : Connect with loyalty programs, delivery platforms, and inventory systems for seamless personalization. Example : OMaddys in Florida uses its POS data to refine menus based on feedback, boosting customer loyalty and satisfaction. Learn more in our latest post: How POS Systems Enable Menu Personalization.

POS 78

POS Menu Dietary Restrictions Loyalty Program 78

Lavu

APRIL 25, 2025

How POS data improves customer loyalty isnt just a trending topic its a strategic advantage for modern restaurants. By capturing real-time insights into customer behavior, preferences, and spending habits, POS systems empower restaurants to deliver personalized experiences, reward loyalty, and increase repeat visits.

POS 78

POS Loyalty Program Email Marketing Point of Sale 78

Restaurant Engine

MAY 14, 2025

Celebrate your customers with loyalty programs and grow your retention rate. According to Metrobi , Loyalty program members visit restaurants 20% more frequently than non-members. In this article, we look at why rewards matter and how to go about setting a program up. How can you stand out?

Loyalty Program 52

Loyalty Program Website Management Point of Sale Customer Experience 52

Lavu

MAY 9, 2025

Lightspeed : Excellent for complex menus and inventory management, ideal for fine dining or multi-location setups. From quick-service spots to fine dining restaurants, it offers tools to meet a variety of operational needs. Square : Affordable and flexible, with a free plan and easy-to-use tools for smaller businesses.

POS 78

POS Loyalty Program Mobile Ordering Food Truck 78

Lavu

JUNE 26, 2025

From higher app usage to growing demand for personalized ordering experiences, this data uncovers the trends influencing modern dining behavior. Beyond the basics, customers also appreciate the ability to see pricing clearly, including specials or loyalty app pricing seamlessly integrated.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Lavu

MARCH 13, 2025

For instance, if your restaurant experiences a 20% sales boost every December, you can use this information to better prepare for the holiday rush in the future. These numbers show how profitable certain times are and highlight dining habits over different periods – like daily, weekly, or yearly.

POS 78

POS Seasonal Menu Point of Sale Inventory 78

SpotOn

MARCH 21, 2025

You need to know what your competitors are charging and gauge the boundaries of what guests will pay for the dining experience. For fine dining establishments, or other restaurant concepts with inherently high food costs, lowering food costs might not be an option. An overhead of 35% is typical for restaurants.

Pricing 52

Pricing Menu Point of Sale Seasonal Menu 52

Paper Chase Accountancy

JULY 9, 2025

Understanding these benchmarks allows operators to identify areas of strength, pinpoint inefficiencies, and make informed decisions to enhance profitability and stability. ” Average Check: This represents the average amount that is spent by each customer dining. Servers are often taught to upsell to raise average check.

Hospitality 59

Hospitality Fine Dining Fast Casual Loyalty Program 59

Modern Restaurant Management

MARCH 11, 2025

Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. And outdoor dining, once more of an afterthought or a novelty, has become a more permanent and intentional part of restaurant design. more an hour.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

SpotOn

DECEMBER 30, 2024

For restaurants that don't already have online ordering, this creates another stream of revenue other than on-site dining. A loyalty program can be integrated into online ordering. That's why if you want to get more business with less work, you've got to collect customer information and offer deals periodically.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Modern Restaurant Management

NOVEMBER 1, 2024

As restaurants look to the next 12 months, they anticipate placing a greater emphasis on revenue streams such as on-premise dining, off-premise dining, and catering. Out of 25 brands, 17 are QSR or casual dining restaurants, marking a significant shift in why people are primarily visiting malls – to eat.

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Paper Chase Accountancy

JULY 10, 2025

Informs Better Marketing: Revenue insights highlight which segments are most profitable and when, allowing marketing efforts to be precisely targeted for maximum impact. Corporate Travelers: Value convenience, loyalty programs, reliable Wi-Fi, and often have less price sensitivity.

Hospitality 52

Hospitality Management Management Tourism 52

Black Box Intelligence

DECEMBER 18, 2024

Comp Traffic Best Region: New England Best Segment: Quick Service Best Cuisine: Chicken Worst Region: NY-NJ Worst Segment: Fine Dining Worst Cuisine: Sandwich November 2024 brought a surprising wave of strong performance for the restaurant industry. Comp Sales -2.5% On the surface, the numbers suggest a robust recovery.

2024 52

2024 Guest Recovery Point of Sale 2023 52

Paper Chase Accountancy

MAY 22, 2025

Looking back at the most recent recession, dining out dropped 8.8% Paperchase reviewed previous economic slowdowns in addition to this most recent stock market downturn to identify the historic and recent effects of the trading economy on revenues across segments including Fast Casual, Contemporary Casual, and Fine Dining.

Hospitality 52

Hospitality Fast Casual Marketing 2025 52

Modern Restaurant Management

OCTOBER 10, 2023

Simplifying Loyalty Programs Efficiency in integrating loyalty programs can distinguish between successful and failed initiatives. Franchises need to ensure that loyalty programs are consistent across all locations. This means easy sign-ups, uncomplicated point systems, and a hassle-free redemption process.

Loyalty Program 486

Loyalty Program Franchise Franchising Social Media 486

Modern Restaurant Management

JULY 28, 2022

Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. There are three main types of information your restaurant should collect: Customer Information. Customer information is the personal information of each of your customers.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Digital nomads place a premium on seamless experiences and prioritise convenience.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 16, 2021

Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Service with a smile is not a thing of the past.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

JANUARY 15, 2021

Given that many are not yet comfortable dining out, restaurant businesses are struggling to make ends meet. If you have not put in a takeout or delivery program, it's not too late. If you have not put in a takeout or delivery program, it's not too late. Rewards and Offers.

Social Media 527

Social Media Loyalty Program Food Safety Fine Dining 527

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Can't touch this.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

7 Shifts

AUGUST 12, 2021

One option is to include important information like your company name and phone number at the top of your page. If we consider Google, having such information on your website helps it appear in geo-targeted searches. Loyalty Rewards. Restaurant loyalty programs , when done correctly, can increase repeat sales.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

7 Shifts

AUGUST 12, 2020

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. Complete a competitor analysis This will not only inform decisions such as pricing and menu ideas—but it can serve as inspiration too. Loyalty programs Who doesn’t love free stuff? Need some inspiration?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

FEBRUARY 18, 2020

Vetting dining room, bar, and kitchen staff over the next decade will require probing more during job interviews, seeking candidates with more responsible lifestyles, advanced educational aspirations, and other evidence of a disciplined, drug-free work ethic will become even more of an HR imperative. Of course, people will always dine out.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What More than half (55 percent) said they were fed up after five minutes of waiting for food in a drive-thru, and 54 percent were annoyed waiting more than 10 minutes for food while dining at a restaurant. For more information on Oracle Food and Beverage visit: [link].

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

JULY 14, 2020

Miso Robotics understood where we could improve and stay true to White Castle’s brand of taste, innovation and best-in-class dining. They are offering $0 delivery fees** from all merchant partners in DoorDash’s program to support Black-owned businesses on DoorDash and Caviar through the end of 2020.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

MARCH 11, 2020

The majority of fast-casual and fine dining operators are meeting this challenge head-on by adding new offerings monthly,* driving increased competition with bar-and-grill operators. These include marketing, website development, appointment scheduling, digital loyalty, review management, and both retail and restaurant POS solutions.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450