Modern Restaurant Management

DECEMBER 27, 2024

With AI’s growing prominence in marketing discussions this year, brands have begun navigating both its potential and pitfalls. Now, as restaurant marketers prepare for 2025, lessons learned from the past year are shaping a more pragmatic approach, prioritizing tools and strategies that deliver measurable results.

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2025 Loyalty Program Email Marketing Customer Experience 275

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

FEBRUARY 28, 2025

In 2025, the US online food delivery market is expected to reach $424.9 With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts. You can gather emails, send personalized promotions, and build loyalty programs to encourage repeat business.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

MAY 30, 2025

Nevertheless, while self-service POS systems or AI-enabled customer service chatbots can definitely help in achieving better operational efficiency, these solutions can often feel cold or disconnected. But mass-merchant online retailers like Amazon can pull this off because that’s the type of market they’re in.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

7 Shifts

OCTOBER 28, 2024

Knowing how to calculate and optimize your customer acquisition cost (CAC) can help you make smarter decisions about your marketing and advertising strategies. CAC lets you get a clearer view of how your marketing efforts impact your bottom line.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

ChowNow

FEBRUARY 13, 2025

For example: If you want to improve efficiency look for software that integrates with your POS and kitchen systems. If customer retention is a priority consider a digital loyalty program or automated marketing tools. A Modern POS System Powers Transactions and Data-Driven Decisions Every restaurant needs a POSperiod.

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2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

MAY 2, 2025

What the data doesnt show is just how many of these restaurant closures come down to preventable issues, like: Poor financial management No marketing plan Lack of clarity around the restaurants concept The key takeaway here is: failure is not inevitable. Lack of Marketing and Visibility The Issue: Hoping if you build it, they will come.

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Lavu

APRIL 17, 2025

Personalized restaurant marketing using POS data is a powerful way to drive sales and foster customer loyalty. By tapping into the insights your POS system provides, you can tailor marketing efforts that speak directly to the needs and preferences of your customers. Here’s how: What is POS Data?

POS 78

POS Loyalty Program Marketing Point of Sale 78

Goliath Consulting

DECEMBER 12, 2024

Keep your POS systems encrypted and updated, install robust firewalls and anti-malware software, and regularly patch vulnerabilities. These best practices can help you maintain a safe and enjoyable environment during this busy season. Goliath Consulting Group is a restaurant consultancy group based in Atlanta, Georgia.

Bar 195

Bar Cash Management Seasonal Menu Restaurant Law 195

Goliath Consulting

JUNE 8, 2025

Move heat-producing equipment like grills and fryers away from cold prep stations or POS systems. Clean condenser coils, check gaskets for wear, and test airflow to avoid surprise breakdowns during a weekend dinner rush. Optimize Your Line for Efficiency Reevaluate your kitchen layout with the heat in mind.

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Kitchen Safety Seasonal Menu Food Safety Equipment 243

Goliath Consulting

OCTOBER 16, 2024

Core Elements of a Restaurant Tech Stack: Point of Sale (POS) Systems: “The POS is the heart of the restaurant’s tech stack, as it needs to talk to every other system,” says Deliverect. This helps create personalized marketing campaigns and promotions, encouraging repeat business and enhancing the customer experience.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

Lavu

APRIL 4, 2025

Personalized marketing helps restaurants connect with customers by tailoring offers and experiences to individual preferences. With 62% of consumers leaving brands that fail to personalize experiences , personalized restaurant marketing can increase revenue by 10-30%. favorite dishes, dining frequency).

Marketing 78

Marketing Loyalty Program Email Marketing POS 78

The Rail

JANUARY 24, 2025

By Heather Langley, Contributor A restaurant point of sale (POS) system is home to a vast amount of personal information, including customer data and payment information. Restaurant owners need to take measures to keep their POS systems safe and secure to protect both business and customer data.

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POS Point of Sale Information Email Marketing 130

ChowNow

MAY 9, 2025

These include: Food Costs Labor Costs Occupancy Costs Operating Costs Marketing and Promotions Expenses Every successful restaurant owner knows that tracking these isnt just a bookkeeping exercise; its how you spot opportunities to save money, collect data for better decision making, and run more efficiently.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

ChowNow

MARCH 27, 2025

How POS integrations can help Most mistakes happen because staff are manually re-entering online orders. Using POS integration eliminates this risk by sending orders directly to the kitchen, reducing human errors, and ensuring customers receive exactly what they ordered. What Impacts Order Volume?

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Goliath Consulting

JUNE 28, 2025

For his restaurant, embracing robotics has become part of staying competitive in a challenging labor market. Upfront capital costs, ongoing IT support for POS and sensor maintenance, and internal cultural resistance from staff are all common challenges with implementation. On the beverage side, robotic bartenders like Cecilia.ai

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Front of House Operations 2025 2024 195

ChowNow

APRIL 15, 2025

This does not include things like rent, labor, or marketing, just the costs directly tied to the food and beverages youre serving. A low accuracy rate means somethings off in your communication chain, whether its POS errors, rushed order entry, or unclear kitchen tickets. Restaurants that see the most success use email marketing tools.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

ChowNow

JULY 18, 2025

How you approach restaurant marketing can be broken into two main categories: Attracting new customers to your restaurant Earning more from the customers you already have Most restaurant operators pour time and money into the first, but often overlook the massive opportunity in the second. Here’s what knowing your CLV helps you accomplish.

Loyalty Program 195

Loyalty Program Online Ordering Customer Experience Customer Service 195

Lavu

JULY 25, 2025

Your POS system does more than process payments—it reflects the overall health of your restaurant. From wait times and staff efficiency to sales trends and customer satisfaction, POS system performance offers critical insights into daily operations. POS systems come in as many different flavors as there are businesses.

POS 78

POS Point of Sale Loyalty Program Mobile Ordering 78

ChowNow

MARCH 28, 2025

Its powering voice assistants, helping people write emails faster, and even suggesting what to watch or where to eat next. AI for Enhancing Marketing and Customer Engagement AI can also help you build stronger, more meaningful relationships with your customers. Artificial intelligence (AI) is everywhere right now. The short answer?

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Some even integrate with point-of-sale (POS) systems to update inventory levels in real-time as orders are placed. More control over promotions and discounts.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

MARCH 14, 2025

Marketing and Customer Engagement Even the best-run restaurant wont thrive if no one knows about it. A strong marketing strategywhether through social media, email campaigns , or loyalty programs helps bring in new customers and keep existing ones coming back.

Operations 195

Operations Management Management Front of House 195

Lavu

JULY 18, 2025

A customizable POS system gives restaurants the power to adapt, integrate, and innovate without being locked into rigid software limitations. Whether you’re connecting loyalty programs, online ordering, or inventory tools, open APIs make it possible to tailor your POS to match your exact operational needs. What is an Open API?

POS 78

POS Loyalty Program Online Ordering Cash Management 78

The Rail

NOVEMBER 1, 2024

Cloud POS Systems for Seamless Transactions Point of sale (POS) systems are the backbone of restaurant operations. Cloud-based POS systems like Square, Toast, and Clover help solve this problem. Social media platforms and digital marketing tools can help you manage this communication more effectively.

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Innovation Transportation Loyalty Program Social Media 130

The Rail

DECEMBER 2, 2024

The global online food delivery market size was valued at USD 221.65 The graph below illustrates how these models interact within the market: 1. Customer data management for targeted promotions and personalized marketing. This substantial difference reflects variations in living costs and market conditions across regions.

Delivery 147

Delivery Food Loyalty Program Food Order 147

ChowNow

MARCH 20, 2025

Managing Orders Across Multiple Platforms is a Nightmare The Problem: Anyone whos tried to manage multiple third-party platforms on a busy night knows this problem all too wellwith multiple systems running independently, staff are forced to juggle tablets, manually enter orders into the POS, and scramble to keep everything running smoothly.

Operations 195

Operations Online Ordering Customer Service Mobile Ordering 195

Lavu

JULY 11, 2025

Cloud-Based POS Systems are transforming how restaurants operate by enabling remote management, faster updates, and seamless integration with other tools. Cloud-based POS systems are transforming the restaurant industry by addressing common challenges like outdated technology, inefficiencies, and data management issues.

POS 78

POS Management Management Mobile Ordering 78

Lavu

APRIL 25, 2025

How POS data improves customer loyalty isnt just a trending topic its a strategic advantage for modern restaurants. By capturing real-time insights into customer behavior, preferences, and spending habits, POS systems empower restaurants to deliver personalized experiences, reward loyalty, and increase repeat visits.

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POS Loyalty Program Email Marketing Point of Sale 78

Restaurant Business

JULY 25, 2025

Other brands are winning with new, more sustainable business models. Premium Financing The difficult operating environment hits once-untouchable Chipotle The Bottom Line: The fast-casual burrito chain, which thrived during the Great Recession and shrugged off the pandemic, is suddenly on the defensive.

Mobile Ordering 200

Mobile Ordering Fast Casual Leadership Consumer Goods 200

Harbor Touch

MARCH 18, 2025

A solid POS handles payments and reports smoothly, cutting end-of-night stress. A robust bar and restaurant POS system can simplify thislearn more at Harbortouchs bar and restaurant POS page. Use a notebook or a POS like SkyTab to track it. Try $5 off after $50 spenttrack it manually with punch cards or a POS.

Management 148

Management Management Seasonal Menu Cash Management 148

Lavu

JUNE 30, 2025

A well-designed POS system improves restaurant operations by streamlining order management, speeding up transactions, and delivering real-time insights that help optimize every aspect of the business. In this post, we’ll explore how a restaurant POS system works and the specific ways it transforms daily operations for long-term success.

POS 60

POS Operations Loyalty Program Mobile Ordering 60

Lavu

JULY 18, 2025

That’s where the right POS features make a real difference. In this post, we’ll explore five essential POS features designed to reduce wait times and deliver faster, more efficient dining experiences. Modern POS systems can reduce wait times by up to 30% through automation and real-time data. Ease of Implementation in U.S.

POS 60

POS Mobile Ordering Communication Customer Service 60

Modern Restaurant Management

MARCH 11, 2025

At Ansa, we’re at the forefront of this dramatic shift to contactless payments, providing restaurants with a leading white-labeled digital wallet solution to simplify POS-agnostic contactless payments and meet the next generation of guests where they are. The biggest shift? Efficiency and strategic outsourcing.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

SpotOn

NOVEMBER 21, 2024

Use email and social media to promote gift cards and drive holiday sales. Use labor management software that integrates with your POS system to forecast staffing needs and minimize labor costs. Choose a loyalty program that works with your POS to simplify sign-ups and reward redemptions. Gift card sales create instant revenue.

Loyalty Program 98

Loyalty Program Seasonal Menu Email Marketing Cash Management 98

Lavu

APRIL 25, 2025

If youve ever wondered how does a POS system work , youre not alone. A modern Point of Sale (POS) system is more than just a cash registerits the central hub that powers day-to-day business operations. In this post, well break down how does a POS system works and why its essential for restaurants, cafes, and other growing businesses.

POS 78

POS Point of Sale Cash Management Mobile Ordering 78

SpotOn

JUNE 17, 2025

Direct online ordering through a POS system Third-party delivery services with a possible POS integration Do-it-yourself restaurant website builders When assessing each of these options, we're looking for the Goldilocks effect. Your POS online ordering system should integrate with Google Search and Google Maps.

Online Ordering 86

Online Ordering Ordering Website Management Point of Sale 86

Squirrel Systems

JUNE 11, 2025

To meet these demands, many operators are turning to cloud POS systems —a powerful technology that improves guest satisfaction from the first interaction to the final payment. A cloud POS system delivers high system uptime through secure, wireless connectivity and real-time syncing, reducing the risk of downtime during peak service.

Hotels 66

Hotels POS Dietary Restrictions Loyalty Program 66