EATER

SEPTEMBER 26, 2024

Lille Allen/Eater A slice of cake and glass of Champagne are customary, but some places go the extra mile I love birthdays. It’s fun to get dressed up, go to a fancy restaurant, and await the pièce de résistance: a slice of cake with a glowing candle on top and, maybe, some singing. A flute of Champagne works, too. So when I took my partner to a well-loved (and pricey) restaurant in the heart of Los Angeles’s arts district for his birthday — a neighborhood known for some of the most sought-after

Loyalty Program 317

Loyalty Program Reservations Specials Customer Experience 317

Modern Restaurant Management

SEPTEMBER 26, 2024

“We will be the number one restaurant in the world.” That’s what restauranteur Will Guidara wrote on a cocktail napkin whilst sitting in a hotel bar after the prestigious World’s 50 Best Restaurants awards ceremony in 2010. That year, Guidara’s Eleven Madison Park in New York had placed last on the list. There was nothing to smile about and Guidara and chef Daniel Humm needed to do a lot of work to climb the ranks of the world’s most sought-after fine dining experiences.

Fine Dining 409

Fine Dining Customer Experience Customer Service Hospitality 409

Restaurant Business

SEPTEMBER 26, 2024

With sights set on growth, the U.K.-based casual-dining chain has acquired the eight locations in the United States that were previously owned by a joint venture.

Operations 264

Operations Casual Dine-in 264

Modern Restaurant Management

SEPTEMBER 26, 2024

Diners want their guest experience to go their way. This is what the service industry in America is based on – the customer is always right. Many restaurants have embraced the age of personalization, in which customers and businesses can mutually benefit from using technology to give and receive what they want. Accommodating a New Consumer Culture In the 80s and 90s, social trends were all about conformity.

Online Ordering 221

Online Ordering Mobile Ordering Customer Experience Email Marketing 221

Advertiser: Paycor

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

ChowNow

SEPTEMBER 26, 2024

Email marketing is a powerful tool to drive repeat orders and boost diner loyalty. Not only do the majority of customers like to be contacted by brands via email according to surveys , the average Return on Investment for email marketing is $36 for every dollar spent. That makes restaurant email marketing a valuable channel for diners and for you. In this guide, we’ll walk you through some best practices to ensure your emails stand out and drive orders.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

Crunchtime

SEPTEMBER 26, 2024

As part of this multi-part series, we’re highlighting four focus areas of operational excellence that, if executed well, pave the way for confident growth:

Operations 78

Operations 78

QSR Automations

SEPTEMBER 26, 2024

Welcome back! In Part 1, we explored how ConnectSmart® Host revolutionizes the front-of-house experience. Now, let’s dive into the broader impacts this powerful system can have on your entire restaurant operation. Boosting Efficiency and Sales ConnectSmart Host isn’t just about managing guests – it’s about optimizing the entire operation. Here’s how it can impact your bottom line: Increased cover count: By efficiently matching parties with appropriate tables, ConnectSmart Host can increase

Front of House 52

Front of House Social Media Back of House Customer Experience 52

EATER

SEPTEMBER 26, 2024

Nicholas Sparks’s recipe for chicken salad is pretty straightforward, except for the Splenda. | Bettina Makalintal A recent feature of the author in the “New York Times” revealed a chicken salad recipe with a shocking secret ingredient. So of course I had to try it. Earlier this week, the New York Times ’ real estate section published a feature on Nicholas Sparks , the author of hit novels The Notebook , A Walk to Remember , and Dear John , among others.

Article 321

Article Take-out Food 321

Restaurant Business

SEPTEMBER 26, 2024

To be called The Bazaar Hotel, the 67-room property in Washington, D.C.'s well-heeled Georgetown neighborhood will be designed to bring together thought leaders at a members-only penthouse club.

Hotels 299

Hotels Design 299

EATER

SEPTEMBER 26, 2024

Fifteen former workers at the upscale Broad-adjacent restaurant gathered on September 25 to demand thousands of dollars of unpaid wages

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Advertiser: Paycor

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

Restaurant Business

SEPTEMBER 26, 2024

Restaurants are increasingly using custom fragrance as both a branding tool and a way to mask foul smells.

Marketing 299

Marketing 299

EATER

SEPTEMBER 26, 2024

From cotton candy cover bacon to pickles hidden in cereal and ice cream, she eats it all

Food 307

Food 307

Restaurant Business

SEPTEMBER 26, 2024

The chicken sandwich chain, which closed its lone location there five years ago, plans five locations in the country and a $100 million investment to make it work.

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264

EATER

SEPTEMBER 26, 2024

The superstar chef’s newly announced Bazaar House debuts in Georgetown in 2027

Hotels 293

Hotels 293

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

2025

Restaurant Business

SEPTEMBER 26, 2024

Restaurant Rewind: The founder of Carl's Jr. borrowed against his old Plymouth to fund his first venture. The $326 bet would grow into a multi-billion-dollar empire Karcher would subsequently lose and regain, leaving behind a rich legacy in the process.

Leadership 264

Leadership 264

EATER

SEPTEMBER 26, 2024

Lille Allen/Eater Blueberry, cheese, and Liège waffles galore If you want to see how far we’ve progressed as a society, look no further than the rows of frozen waffles in the freezer aisle. Eggo once dominated this space to such a degree that its name was synonymous with it, but smaller and newer brands are staking their own claims with cheesy waffles that question why savory waffles hadn’t existed in the first place, gluten-free waffles with impressively bouncy texture, and even a waffle filled

Definition 273

Definition Serving Food 273

Restaurant Business

SEPTEMBER 26, 2024

Marketing Bites: The Yum Brands’ burger chain is engaging in a cheeky war of words against the Double-Double slinger.

Marketing 264

Marketing 264

Restaurant Business

SEPTEMBER 26, 2024

The ghost kitchen company run by Travis Kalanick is accused of discriminating against a female employee and misleading consumers with virtual restaurant brands.

Technology 264

Technology 264

Advertiser: Paycor

Get ready for the future of business. As HR navigates an ongoing labor shortage, leaders need stronger, more adaptable recruiting strategies. Do you have the tools you need to build a talent pipeline that drives sustainable business growth?

Sustainability

Restaurant Business

SEPTEMBER 26, 2024

The department has filed a lawsuit against Visa, saying it illegally stifles competition. It's an argument the industry has been sounding for years.

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Restaurant Business

SEPTEMBER 26, 2024

The Bottom Line: As a recent study on third-party delivery demonstrates, convenience and ease will drive sales. Even during a difficult environment.

Delivery 263

Delivery 263

Restaurant Business

SEPTEMBER 26, 2024

Tony Illes started Tony Delivers with the goal of offering affordable food delivery with a personal touch. Now he wants to turn his hustle into an app.

Delivery 262

Delivery Food Technology 262