ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Is online ordering inefficient?

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. Although mobile ordering isn’t the new kid on the block, it has certainly become the most popular because it’s one of the safest – and easiest – ways to order and pay for food. Seek Out the Best Restaurant Tech.

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Mobile Ordering Online Ordering Ordering Customer Experience 493

ChowNow

MARCH 27, 2025

If youre one of the thousands of restaurants that added online food delivery in recent years, you might be wondering: is it actually helping my business grow? These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability.

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Delivery Online Ordering Loyalty Program Food 195

Modern Restaurant Management

DECEMBER 31, 2020

According to a recent study , 44 percent of Americans use food delivery services, and the entire country spends over $100 billion on food delivery in a year. Offering delivery can, without a doubt, lead to more sales for your restaurant. Before signing a contract with a third-party delivery service, ask the following questions.

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Delivery Insurance Customer Service Online Ordering 579

Modern Restaurant Management

MAY 23, 2025

How Cybercriminals Exploit Third-Party Vendors to Attack Restaurants As online ordering continues to triumph and restaurants become more digital, opportunities for cybercriminals increase. ” As online ordering continues to rise, opportunities for cybercriminals are increasing, too. Also rising?

Online Ordering 251

Online Ordering POS Small Business Employee Relations 251

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Menus were trimmed to a fraction of original size. Inventory stock changed significantly.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

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Delivery Online Ordering Mobile Ordering Customer Service 448

Modern Restaurant Management

JUNE 17, 2020

When COVID-19 erupted earlier this year, scores of restaurants relied on online delivery marketplaces to deliver meals to their customers. The role these marketplaces have played during the pandemic, delivering restaurant orders right to people’s front doors, has become invaluable to many consumers.

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Delivery Pricing Front of House Online Ordering 490

ChowNow

MARCH 21, 2025

Is your delivery operation disorganized? Do orders get lost in the shuffle between different platforms? If managing food delivery feels more like a headache than a revenue stream, youre not alone. In this article, youll learn: How food delivery aggregators work and why theyre valuable.

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Delivery Operations Food Online Ordering 195

Modern Restaurant Management

JUNE 28, 2022

The prominence of food delivery and service robots has increased in the overall restaurant industry. In order to deal with these uncertainties, the top players had to work on bringing in technological advancements to survive and recover from the losses caused by the pandemic.

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Delivery Food Customer Service Front of House 575

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

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Technology Online Ordering Mobile Ordering Customer Service 491

Modern Restaurant Management

DECEMBER 1, 2021

When it comes to equipment that helps your restaurant run more efficiently, you’ve probably encountered phrases like “add this to your technology stack” or “these solutions will help simplify your restaurant.” Let’s review how restaurant technology can assist you with your daily operations.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

AUGUST 30, 2021

The simple reason is: technology. Now, with consumer behavior increasingly shifting toward intuitive and automated restaurant experiences, Canadian brands are faced with the need for the support, flexibility and efficiency of the right technology suite in order to confidently and successfully expand into the U.S.

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Innovation Technology Franchising Franchise 493

Modern Restaurant Management

JUNE 17, 2021

Over the past year, a record number of restaurants have invested in technologies to create more efficient operations and facilitate online ordering and delivery. In response, many restaurants have turned to technology to help address the labor gap.

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Technology Employee Relations Online Ordering Customer Service 474

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global online food delivery market size was valued at USD 221.65

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Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. When it comes to delivery, you can take the process into your own hands.

Customer Experience 493

Customer Experience Delivery Loyalty Program Mobile Ordering 493

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

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Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app. Because patrons are not able to dine out, call-ahead orders have increased.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

JANUARY 2, 2025

From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in online ordering. Early adopters of this technology are already seeing higher ticket averages and improved customer satisfaction.

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2025 Online Ordering Franchising Franchise 251

Modern Restaurant Management

SEPTEMBER 11, 2023

Fortunately, the latest advances in AI technology may keep the lights on for restaurants facing staffing shortages, while also helping these businesses run more efficiently and obtain more customers. Automated Ordering AI-powered chatbots can handle customer orders, reducing the need for human intervention.

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Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

MARCH 18, 2025

Now is the time for restaurant brands to ask: Are we merging human insight with technology to craft meaningful customer journeys? Two-thirds of Gen Z and Millennials admit to spending more time online than they’d like, driving a desire for balance between online and in-person connections.

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2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

FEBRUARY 8, 2023

The answer lies in technology. There are many platforms in the marketplace designed to help owners with restaurant operations like table management service (TMS), online reservations, scheduling, and payroll to marketing. Automated solutions like call-in waiting, online bookings, etc., How do we move forward from this?

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

JUNE 30, 2022

Across every business, it has become imperative to incorporate technology into operations. Within the F&B sector, the pandemic has spurred the rise in online deliveries, prompting restaurants to upgrade their legacy systems, as a means of meeting customer demands. Here’s how food delivery software can help.

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Delivery Food Online Ordering Food Order 419

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

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Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JANUARY 5, 2022

With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic. Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages.

Technology 418

Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

DECEMBER 16, 2020

This marks the first time the restaurant industry and third-party delivery companies have come together to create guidelines and culminates a year-long effort by the Association to develop national policies based on the experiences of restaurant operators of all sizes.

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Delivery Food Safety Online Ordering Food Order 474

Modern Restaurant Management

SEPTEMBER 26, 2023

is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. The job of telling apart real bad behavior from regular problems becomes a puzzle for delivery apps. In both instances, the customer requests a refund, even if they did, in fact, receive the order.

Delivery 493

Delivery Food Food Order Consumer Goods 493

Modern Restaurant Management

APRIL 2, 2021

Pho MPH will soon be opening a second location in Austin, thanks in part, to technology that enabled the restaurant to accomplish the pandemic pivot. Mai needed to move quickly and, after reviewing options for a few weeks, chose to work with Your Fare and Pronto to set up their own online ordering system. ”

Online Ordering 504

Online Ordering Website Management Social Media Customer Service 504

Modern Restaurant Management

JUNE 16, 2022

On top of that, nearly half of all restaurants offered delivery services during the pandemic. Technology has clearly played a huge role in restaurant modernization, especially in light of the pandemic. In March 2022 alone, sales for meal delivery services increased six percent year over year, collectively, with 51 percent of U.S.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

MARCH 26, 2020

Yet very few restaurants are applying business intelligence and data analytics to the “technology stack” deployed at each location. If there is a common industry attitude toward technology, it is this: The majority of companies will give acquisition and deployment choices close scrutiny. Downtime is no recipe for success.

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Technology Guest Recovery Customer Experience Equipment 546

Modern Restaurant Management

SEPTEMBER 22, 2022

Internet of Things (IoT) technology. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. The people that answer the phone for takeout orders are now your frontline for customers. They need to be attentive to customer needs and develop the ability to upsell or offer alternatives while taking orders.

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Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering.

Mobile Ordering 614

Mobile Ordering Online Ordering Small Business Customer Experience 614

ChowNow

MARCH 21, 2025

Climate & Seasonality: Does the weather impact what people order or when they dine out? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. And with economic uncertainty looming, many consumers are ordering out less frequently and cooking at home more.

Customer Experience 558

Customer Experience Online Ordering Social Media Mobile Ordering 558

Modern Restaurant Management

NOVEMBER 19, 2020

Investing in technology can be a key driver of success during these challenging times. In fact, as digital platforms have become more prominent during the pandemic for ordering takeout and delivery, restaurants can use the time their customers spend on their smart phones to their advantage.

Social Media 539

Social Media Online Ordering Coupons Advertising 539

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568