Modern Restaurant Management

MARCH 24, 2025

"If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The

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Loyalty Program Mobile Ordering Coaching Customer Experience 305

ChowNow

JUNE 12, 2025

And no, increasing restaurant sales doesn’t mean turning your restaurant staff into pushy upsellers trying to squeeze a few extra dollars out of every order. Create Limited-Time Offers That Drive Action Limited-time offers (LTOs) give potential customers a reason to order now, not later.

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Loyalty Program Social Media Online Ordering Email Marketing 195

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

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Mobile Ordering Marketing Menu Fast Casual 508

Modern Restaurant Management

DECEMBER 1, 2021

This menu price inflation has a number of causes, from higher raw-ingredient costs to an unprecedented labor shortage in the hospitality industry. These days they are often connected to a brand’s mobile app. App users also prize the ability to place orders quickly, and to earn and track loyalty points.

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Loyalty Program Pricing Menu Mobile Ordering 531

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

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Delivery Kitchen Safety Social Media Online Ordering 421

ChowNow

FEBRUARY 28, 2025

Online ordering has transformed the restaurant industry, turning what was once a convenience into an absolute necessity. In 2025, the US online food delivery market is expected to reach $424.9 Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. billion in revenue.

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Online Ordering Ordering Email Marketing Mobile Ordering 195

Lavu

JUNE 26, 2025

The restaurant industry is rapidly evolving, and mobile food ordering is at the center of this transformation. These mobile food ordering statistics reveal just how quickly digital habits are shifting — and what it means for restaurants trying to stay competitive. At first, mobile ordering seemed like a long shot.

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Mobile Ordering Food Order 2025 Ordering 78

Modern Restaurant Management

OCTOBER 26, 2021

Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Owning the End-to-End Experience.

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Mobile Ordering Download Customer Experience Fast Casual 546

ChowNow

FEBRUARY 21, 2025

Increasing your restaurants online order volume doesnt have to feel like an impossible task. In this guide, well walk through seven practical ways to boost your restaurants online order volume. Optimize Your Website and Online Ordering Experience If your restaurants website isnt easy to use, youre probably losing out on online orders.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

FEBRUARY 13, 2025

Is online ordering inefficient? Experiencing over-ordering or last-minute shortages? With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service. In fact, 60% of restaurant operators say that offering delivery has had a progressive impact on sales.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Set the Bar. Stay Connected. Strengthen Customer Retention.

Mobile Ordering 473

Mobile Ordering Front of House Back of House Consumer Goods 473

Modern Restaurant Management

MARCH 18, 2025

What started as an initiative to celebrate customers’ birthdays has transformed into a sophisticated program that personalizes content based on the individual’s dining habits, visit frequency, and menu preferences. This fusion of technology and emotional intelligence ensures customers feel valued rather than just targeted.

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2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless.

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Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

7 Shifts

OCTOBER 22, 2024

Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. A smooth mobile experience keeps people engaged and leads to more online bookings.

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Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

JULY 28, 2022

Some great examples for restaurants are: How often the customer orders. What the customer orders. Which of your locations the customer orders from most. What the customer orders. How the customer prefers to order (for delivery, for pick-up or to dine-in). How long it takes your team to prepare an order.

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Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Modern Restaurant Management

MARCH 5, 2021

Forty percent of mobile visitors will leave your site if it takes more than 3 seconds to load. This may seem like a minor point but too many websites use small fonts making the site difficult to read, especially on mobile. When updating the design of your website you should be thinking mobile first. Ordering Online.

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Mobile Ordering Online Ordering Social Media Food Order 491

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

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ChowNow

FEBRUARY 21, 2025

The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobile ordering, restaurant apps support operations in ways that were never available before.

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Modern Restaurant Management

JANUARY 6, 2023

In this column, Modern Restaurant Management (MRM) magazine looks at newly introduced menu items from top brands. The bowl will be available to order exclusively through the brand’s website or sweetgreen app for delivery and pick-up during Green January. SONIC® Drive-In is introducing a new Under $2 Craves menu.

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2023 Menu Mobile Ordering Coupons 369

Modern Restaurant Management

MAY 20, 2020

It should contain all the obvious items like the extra sanitary practices you're going through, your adjusted hours of operation, and an overview of any special services you're offering like curbside pickup or no-contact delivery. The Power of Mobile-First Design.

Mobile Ordering 585

Mobile Ordering Email Marketing Online Ordering Back of House 585

Modern Restaurant Management

JULY 30, 2021

Most establishments were forced to shut down their operations intermittently or limit themselves to carry out or delivery services. Diary studies, a type of mobile ethnography, can uncover behavioral data with respect to the way meals play a role in customers’ daily routines.

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Mobile Ordering Customer Experience Customer Service Food Order 508

Modern Restaurant Management

MAY 13, 2024

The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. Since most consumers are attached to their smartphones, the best way to stay connected with their favorite restaurants is through mobile apps.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

ChowNow

APRIL 4, 2025

For a long time, third-party delivery apps seemed like the easiest way to get your restaurant online and in front of new customers. Instead of giving up control to outside platforms, some restaurants are shifting to a more direct approach: first-party ordering. First-Party vs. Third-Party Ordering: Whats the Difference?

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Modern Restaurant Management

MAY 3, 2021

This success is based on a pivot to seamless mobile experiences and tech-driven data amid an ever-changing set of variables from regulation to consumer behaviors. The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Digital Menu Boards.

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Technology Mobile Ordering Kitchen Safety Food Safety 493

Modern Restaurant Management

DECEMBER 18, 2024

Foot traffic or heat mapping, menu item engagement, or consumer demographics by time of day. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. As of 2024, over half of U.S.

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2025 Loyalty Program Social Media Fast Casual 419

ChowNow

MARCH 14, 2025

If you want to increase order volume for your restaurant, focusing on online takeout and delivery is key. But growing online order volume isnt always easy. Many restaurants struggle with high third-party app fees, low website traffic, and clunky ordering experiences that drive customers away.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

Modern Restaurant Management

AUGUST 25, 2021

Ninety-eight percent of consumers used digital ordering in some form in the last 18 months and 70 percent prefer to order digitally over in-person, according to results from a customer ordering preferences survey from Koala. Among the key findings: 70 percent of people surveyed prefer to order digitally over in-person.

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Ordering Mobile Ordering Loyalty Program Online Ordering 528

Modern Restaurant Management

JUNE 30, 2021

When drive thru, curbside, and delivery became the primary (or only) service models, and digital transactions soared, brands such as McDonald’s, Starbucks, and Domino’s didn’t need to build from the ground up, and instead focused on optimization. Mobile-Based Loyalty Programs. Delivery Reimagined.

Loyalty Program 508

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 508

Modern Restaurant Management

OCTOBER 27, 2022

But whether it’s mobile apps, kiosks, tablet-wielding employees, or AI and ML tools, they all rely on QSRs having a sound network infrastructure in place. It allows individual Dunkin’ stores to update their own hours and available menu items in real-time. Enabling Flexible Ordering.

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Mobile Ordering Online Ordering Front of House Customer Experience 492

ChowNow

MARCH 21, 2025

Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. Without a well-defined target market, restaurants risk wasting resources on strategies that dont connect and menu offerings that dont selltrying to appeal to everyone, but standing out to no one.

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Marketing Social Media Email Marketing Loyalty Program 195

Restaurant Business

JUNE 23, 2025

Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” Starbucks’ deal with Empower Delivery fits the acqui-hire framework. The coffee giant is licensing the company’s order fulfillment tech while also bringing aboard Empower’s six engineers.

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Hiring Mobile Ordering Advertising Leadership 172

Modern Restaurant Management

MARCH 26, 2021

The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. million users of food delivery apps in the U.S., Digital ordering channels are vital for your restaurant’s success in 2021. and up to 53.9 million by the end of 2023.

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Ordering Mobile Ordering Online Ordering Email Marketing 566

Modern Restaurant Management

NOVEMBER 15, 2023

It only exists online; customers can order food through a delivery app. Virtual Restaurants can be a great way to test new menu ideas or reach a new market. Beyond just showing your menu, your website should offer an immersive experience. Mobile Optimization : Optimize your website for mobile devices.

Marketing 492

Marketing SEO Social Media Mobile Ordering 492

ChowNow

MAY 27, 2025

Known for their health-conscious menu and convenient prepared meal options, the restaurant has built a loyal following of locals looking for food that fits into their busy lives. By partnering with ChowNow, Healthy Balance Meals saves over $13,000 annually in commission fees while gaining full control over their online ordering experience.

Online Ordering 195

Online Ordering Mobile Ordering Loyalty Program Customer Experience 195

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Restaurant Business

JUNE 17, 2025

Continue to Site >>> Menu C-stores are stealing fast-food tactics. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. Made-to-order food is now second only to gas as a driver of c-store visits. By Heather Lalley on Jun. Sounds like the hallmarks of any solid fast-food restaurant.

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Food Fast Casual Leadership Loyalty Program 275

Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. They also have the choice of using the MarketConnect app to order and pick up from a designated shelf onsite, avoiding interactions and maintaining necessary social distancing.

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Fast Casual Casual Menu Mobile Ordering 405