Modern Restaurant Management

FEBRUARY 28, 2023

What can restaurant owners and managers do to better engage workers and increase retention in the long run? Seven out of 10 restaurant operators reported they do not have enough staff to support current service demands. Instead, it’s a two-way street that allows both managers and restaurant staff to interact in real-time.

Management 192

Management Management Food Safety Communication 192

Sante

OCTOBER 8, 2020

Download the talentReef Guide and learn how to digitally engage candidates and successfully recruit, hire, and onboard in a digital world. 2020 has been a lesson in quickly adapting to new requirements - namely, contactless recruiting, hiring, and onboarding.

Management 130

Management Management Recruiting Download 130

Black Box Intelligence

AUGUST 5, 2021

million in April, and the accommodations and food services sector accounted for the largest increases. With fewer workers on the market, service businesses of all kinds are competing for a smaller talent pool. The cost of restaurant and service industry labor in 2021 is accelerating rapidly. A competitive hiring landscape.

Recruiting 71

Recruiting 2021 Management Management 71

Gecko Hospitality

DECEMBER 15, 2022

When you are recruiting talent for your business, you learn that people come in different shapes, sizes, education, and experience. These differences between members of generational groups in the hospitality workplace call for new industry-specific strategies in recruiting. The Recruiting Challenges. Understanding Generations.

Recruiting 75

Recruiting Hospitality Hiring Website Management 75

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. Outsourced recruiting for full-time and contingent staff can help and is simply more efficient.

Guest Recovery 199

Guest Recovery Recruiting Front of House Customer Service 199

Modern Restaurant Management

FEBRUARY 22, 2023

Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. Hires are often not made by corporate staff but by front line managers at individual restaurants. What do you see as key challenges of restaurant hiring right now?

Hiring 204

Hiring Recruiting Tip Distribution Small Business 204

Sling

NOVEMBER 19, 2020

That’s why recruitment strategies are essential for attracting top talent. It doesn’t matter if you’re searching for a food runner , waiter , barista , customer service rep , or some other position entirely, the happiness of your customers and team are at stake. Recruitment Strategies To Attract Top Talent.

Recruiting 78

Recruiting Hiring Management Management 78

Sling

OCTOBER 30, 2020

That’s why recruitment strategies are essential for attracting top talent. It doesn’t matter if you’re searching for a food runner , waiter , barista , customer service rep , or some other position entirely, the happiness of your customers and team are at stake. Recruitment Strategies To Attract Top Talent.

Recruiting 78

Recruiting Hiring Management Management 78

Ken Burgin

MAY 9, 2022

Ken Burgin interviewed Michael to find out what he’s learned during the pandemic about Innovation & Leadership in Hospitality Management. We also discussed changes in managing people – recruitment, retention, mental health, skill development, culture and productivity.

Leadership 96

Leadership Innovation Hospitality Management 96

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Pandemic or otherwise, staff turnover eats into your profitability and wastes a considerable amount of managers’ time. Happier, motivated staff results in reduced turnover and better customer service.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Aaron Allen & Associates

MARCH 3, 2022

There are so many things to think about — from inventory management to restaurant payment and billing and more — it can be difficult to keep track of it all. That’s where restaurant management software comes in. In this roundup, we will take a look at some of the best restaurant management software out there.

Management 120

Management Management Mobile Ordering Point of Sale 120

Typsy

MAY 18, 2021

Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations. There are many factors contributing to the current skills shortage, many of which are beyond the direct control of managers or owners.

Training 156

Training Hospitality Recruiting Demo 156

Modern Restaurant Management

NOVEMBER 22, 2022

Managers and owners must develop strategic hiring plans through the end of 2022 and into 2023 to protect staff from long hours and burnout. Below, we review five common mistakes recruiters make when hiring seasonal workers and how to prevent them in order to reach your yearly goals. How to avoid. Mistake #5: Not investing in longevity.

Hiring 191

Hiring Recruiting Employee Relations Mobile Ordering 191

Black Box Intelligence

OCTOBER 25, 2021

The deciding factor to whether or not someone chooses to eat with you or the competition can often come down to the quality of your restaurant’s customer service. We’re in a consumer choice-driven world, where convenience, customization and attentive service are expected.

Customer Service 52

Customer Service Point of Sale Employee Relations Customer Experience 52

Modern Restaurant Management

AUGUST 23, 2023

To learn more about how loyalty programs are evolving, Modern Restaurant Management (MRM) magazine reached out to Joseph Yetter, the General Manager of Punchh, a PAR Technology Company. Loyalty programs are made to cater to customers' ever-changing needs and expectations. How and why are loyalty programs evolving?

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Embrace the Suck

MAY 14, 2023

This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. The facade may still gleam, but cracks start to show in the form of inconsistent service, dwindling patron numbers, and souring workplace culture. And much like a bad dish, it's tough to swallow.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Black Box Intelligence

NOVEMBER 1, 2021

Restaurant reputation management is essential to retaining your current customers and attracting new ones. Here’s how to use guest intelligence to implement effective restaurant reputation management. We monitor reviews for thousands of restaurants nationwide so we can track customer intelligence trends.

Management 96

Management Management Social Media Customer Service 96

Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences.

POS 197

POS Food Supply Mobile Ordering Point of Sale 197

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season.

Cash Management 229

Cash Management Social Media Seasonal Menu SEO 229

The Restaurant Times

MARCH 14, 2022

However, the team can only achieve the desired outcome if headed by a potent restaurant manager. Hence, a restaurant manager is an integral part of a restaurant business and plays a crucial role in steering its direction, which is why their job description must be adeptly formulated. Managing Overall Team Performance.

Management 52

Management Management FOH BOH 52

Modern Restaurant Management

OCTOBER 30, 2019

Finding the right general manager (GM) can be a challenging task, yet businesses that view investing in employees as an unnecessary expense often pay for it down the road. They are arguably the most important leaders in the restaurant industry, because they are the most closely connected to staff members and customers.

Management 117

Management Management Training Hiring 117

Modern Restaurant Management

FEBRUARY 21, 2023

.” That’s not going to make any manager feel good about the service they’re providing. That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. This is not easy to do.

Social Media 114

Social Media Customer Service Customer Experience Recruiting 114

Modern Restaurant Management

DECEMBER 29, 2022

Here are six things I see coming in 2023: Labor pressure is easing, but operators are still looking for labor management. Labor will remain competitive, but the relentless recruiting cycle and wage pressure has begun slowing down. However, operators who didn’t have a labor management system in place will prioritize finding one.

2023 209

2023 Technology Back of House Customer Experience 209

Modern Restaurant Management

MARCH 28, 2022

Restaurants who are already using drive thru have begun looking at adding more lanes, and even table service brands who would never have previously considered it are looking at drive thrus as a smart investment. At the same time, competition for labor has risen, making it more difficult than ever to recruit, train and retain employees.

2022 205

2022 FOH BOH Recruiting 205

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Innovation is needed in several areas, including: Staff management. Staff Management. Kitchen operations. Dining room procedures.

Technology 189

Technology Operations Food Safety Kitchen Safety 189

Modern Restaurant Management

OCTOBER 5, 2021

In the National Restaurant Association’s report, 75 percent of restaurant operators identified recruiting employees as their top challenge this summer, above all other difficulties experienced in the industry’s recovery. Industry-leading labor management technology can address this by placing consideration on employee preferences.

Technology 219

Technology Tip Distribution Front of House Loyalty Program 219

Ken Burgin

FEBRUARY 13, 2024

If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. Applicants may wonder about support systems, stress management practices, and policies to ensure a healthy work-life balance. What is the typical service like on a busy shift?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

7 Shifts

FEBRUARY 18, 2020

When employee engagement and wellbeing wane, job performance, customer happiness, and the bottom line suffer. The kitchen is backed up so your customers have to wait a long time for food and take it out on you. Your customers and manager are angry at you. Think of a waitmare as a game of Diner Dash gone horribly wrong.

Employee Relations 396

Employee Relations FOH Back of House Front of House 396

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit. Employee Burnout Is Real.

Customer Service 215

Customer Service Retail Food Safety Mobile Ordering 215

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting.

Point of Sale 188

Point of Sale POS Download Loyalty Program 188

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

APRIL 11, 2022

Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. A good starting point for addressing many issues is use of a manager’s log. And don’t forget a long-time, well-established business management tactic: the employee suggestion box.

Healthcare 199

Healthcare Cash Management Social Media Communication 199

Modern Restaurant Management

AUGUST 23, 2022

Fostering a strong relationship with loyal customers can position restaurants for even greater success during times of increased economic stability. This means putting guest expectations at the forefront, prioritizing the experience to maintain a strong customer base. Evaluating Resources. Focusing on the Long-Term.

Franchise 179

Franchise Franchising Loyalty Program Food Supply 179

7 Shifts

JUNE 8, 2020

I started as an employee and then manager of a quick-service restaurant while I was in school. After graduating, I worked with several brands as a Field Trainer, Business Development Consultant and most recently, Learning and Development Manager.” Andrea: “ I’ve worked in various positions within the industry.

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

JUNE 3, 2022

Put your marketing skills to work to recruit new talent and fill open job positions at your quick-service restaurant. Here are a few fresh ideas to improve recruitment. At least 86 percent of businesses use video to market to customers. The outbreak of the pandemic sent unemployment rates through the roof. Make a Video.

Marketing 192

Marketing Recruiting Hiring 2017 192

Modern Restaurant Management

MARCH 2, 2020

The revolution of delivery services is making a substantial impact on the restaurant industry. While food delivery is nothing new, breakout services like Uber Eats and DoorDash have capitalized on what customers want most: convenience.

Supplies 207

Supplies Delivery Food Supply Back of House 207

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. Both limited-service restaurants (61 percent) and full-service eateries (63 percent) are challenged to accommodate guests while operating with fewer employees.

2024 120

2024 2040 2023 2013 120