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How Restaurants Can Use Digital Hosts

Modern Restaurant Management

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. menu, hours, etc.), menu, hours, etc.), The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., or place an order (for take out).

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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

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Beating the Summer Rush: Three Tips to Get Your Restaurant Ready for the Surge

Modern Restaurant Management

The seasonal surge in foot traffic can drive significant business, but without proper preparation and training, teams can quickly become overwhelmed. For restaurants to thrive during busy season, it’s crucial to focus on the below three critical areas.

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Beyond the Menu: Maximizing the Use of QR Codes

Modern Restaurant Management

Too often, what customers found was a clunky experience marked by poor scanning results, slow click-throughs and the need to download third-party apps just to engage with the expected content. McDonald's started incorporating QR codes across their mobile apps and throughout their brand loyalty programs. Customer feedback.

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Four Ways to Improve Your Customer Service as a Restaurant Owner

The Rail

A huge part of this experience is the customer service they receive at every contact point within the restaurant – and even after they’ve left. Here, we share practical and actionable ways to enhance your establishment’s customer service.

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Restaurant Giants Declare War on Digital Chaos

Modern Restaurant Management

A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. It’s no secret that restaurants with more than one location depend on standardization to thrive.

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‘In the Future, Customers Will Drive Up to a Drive-Thru to Just Pick Up Their Food.’

Modern Restaurant Management

. "If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The