Modern Restaurant Management

FEBRUARY 15, 2024

In a landscape where precision equates to performance, prepping your commercial kitchen for the sweltering conditions and guest upsurge of the warmer months is an exercise in foresight and expertise. The harmony between these two will dictate your kitchen's efficiency.

Kitchen Safety 117

Kitchen Safety Equipment Fine Dining Food Safety 117

Culinary Cues

SEPTEMBER 30, 2021

So, take a deep breath, kick a few empty five-gallon buckets around the kitchen (make sure they are empty), release a string of expletives if it makes you feel better, and take a few ibuprofens to address that constant headache. The customer isn’t always right when they look down on our staff and try to make their lives unbearable.

Food Supply 420

Food Supply Employee Relations Kitchen Safety Social Media 420

Culinary Cues

DECEMBER 26, 2020

It is difficult to argue with safety precautions designed to keep people well and thwart the spread of the virus. At the same time it is worth noting that restaurants cannot survive at 50% capacity or worse, lockdowns that prevent any inside dining, take out or delivery only, or an environment that limits the “experience of dining out”.

Fine Dining 477

Fine Dining 2008 Kitchen Safety Customer Experience 477

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept? Everything helps.

Guest Recovery 312

Guest Recovery Kitchen Safety Customer Service Food Safety 312

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 The Store Experience.

Food Truck 215

Food Truck Retail Mobile Ordering Food Safety 215

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

SEPTEMBER 22, 2020

It was a convenience added to the playbook to assist customers with difficulty getting out of their car or to keep larger orders from blocking up a drive thru. The extra precautions and contortions of today’s pick-ups will eventually fade, but the model of customers grabbing food right outside the restaurant is here to stay.

Kitchen Safety 236

Kitchen Safety Food Safety Customer Experience Food Order 236

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Open for Business

FEBRUARY 29, 2024

Information in this article is presented “as-is” and may not constitute the most up-to-date information. Chris Zeman of Zeman Construction says, “You need to have a team established that has experience, otherwise there’s going to be a lot of surprises and unmet expectations throughout the process.

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License Certification Kitchen Safety Food Safety 78

Modern Restaurant Management

MARCH 9, 2022

We've all ordered our favorite food online at least once from a local restaurant, and it was cold when it arrived at our doorstep. Events like this not only ruined our entire eating experience, but also prevented us from ordering food from this restaurant for a while. Delivery of cold food leads to loss of customer.

Compost 208

Compost Sustainability Online Ordering Kitchen Safety 208

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. Health and Safety Compliance: Develop interactive health, safety, and cleanliness standards modules.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Apicbase

MAY 21, 2024

That means balancing brilliant ideas with practicality and taking the time to consider all variables that can impact food costs , menu scalability, and customer first impressions. Operational realities like ingredient sourcing, kitchen workflow, pricing strategy, and branding play a role in menu development.

Menu 52

Menu Dietary Restrictions Allergens Seasonal Menu 52

Modern Restaurant Management

OCTOBER 14, 2021

If restaurants can survive the coming months, myriad opportunities will present themselves. Beyond a welcome reprieve from 18 months of eating at home, sit-down dining experiences can provide a sense of normalcy; people are eager to return when it’s safe to do so. Stop trying to appeal to a wide range of customers.

Information 180

Information Consumer Goods Customer Experience Kitchen Safety 180

Culinary Cues

APRIL 30, 2020

Whichever side of the question you find yourself on – there is no denying that the constraints will be significant, customers will be very leery about entering a restaurant, and initial sales will never be enough to keep a restaurant solvent. This is absolutely essential if you want your customers to return.

Point of Sale 308

Point of Sale Customer Service Customer Experience Cash Management 308

7 Shifts

APRIL 9, 2020

Whether you have been offering delivery and takeout for years, or have had to make a recent pivot during the COVID-19 pandemic, it is important to know which food travels best for delivery—and how to change up your menu to stay profitable while dine-in isn't an option. There are plenty of options out there (i.e.

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Travel Delivery Food Food Order 370

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. According to a study from McKinsey & Company , 60 percent of US consumers now spend more each month on food delivery than they did before the pandemic. But with the growth in off-premise dining comes extra pressure for businesses.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Future Food

APRIL 20, 2022

Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: Future Food. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration.

Hospitality 78

Hospitality Food Safety Front of House BOH 78

Goliath Consulting

DECEMBER 12, 2020

COVID-19 Safety. COVID-19 has been a powerful driving force for AI tech particularly in this industry, as stay-at-home orders, social distancing and other safety measures forced operators to rethink how they interact with their staff and guests. Even with the vaccine, we expect the focus on safety and hygiene to remain.

2021 167

2021 Kitchen Safety Food Safety Loyalty Program 167

Ken Burgin

FEBRUARY 13, 2024

Questions in the Minds of Chefs or Cooks Applying for a Job What is the restaurant’s culinary or food philosophy? Applicants may wonder about the restaurant’s culinary direction, commitment to sustainability, sourcing ingredients, and how innovation is balanced with tradition in the kitchen.

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Front of House Tip Distribution Kitchen Safety Customer Service 78

Squirrel Systems

DECEMBER 11, 2023

These other AI models can be employed in various ways within the restaurant industry to enhance efficiency, customer experience, and overall operations. Automated Checks: AI can streamline the billing process, automatically calculating and presenting bills based on ordered items and timing.

Kitchen Safety 52

Kitchen Safety Food Safety Customer Service Training 52

Modern Restaurant Management

DECEMBER 21, 2020

We’ve found our guests really appreciate and need that experience now more than ever. Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout.

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2020 Kitchen Safety Food Safety Loyalty Program 197

7 Shifts

MARCH 10, 2021

They have a passion for food, an adventurous spirit, a strong work ethic, and the ability to teach and lead. There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning.

Management 370

Management Management Small Business Email Marketing 370

Harbor Touch

DECEMBER 20, 2022

Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. This shift has revolutionized how restaurants operate and present them with new growth opportunities. Transforming customer service.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

Restaurant Business

MAY 31, 2023

Additionally, an increased focus on cleanliness and food safety has been top of mind for both operators and consumers alike. Consistency When processes are automated by computer or robot, especially food prep processes, consistency becomes an easier goal to attain. Smart Kitchen) model in Englewood, N.J.,

Franchise 85

Franchise Franchising Kitchen Safety Customer Experience 85

Modern Restaurant Management

MARCH 2, 2021

Prior to COVID-19, I would have told my clients that the most important key to success in the restaurant/bar/hospitality business is customer service. In the old days, great customer service, excellent food and positive social media reviews were the key to making that happen. But COVID-19 has turned our industry on its head.

Social Media 184

Social Media Kitchen Safety Training Food Safety 184

Modern Restaurant Management

MAY 18, 2020

US Foods Holding Corp. launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The Restaurant Reopening Blueprint is informed by interviews with key stakeholders such as diners, restaurant staff and US Foods consultants and chefs. Click here to view the application and instructions.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

Apicbase

FEBRUARY 8, 2024

Success for a waiter is in providing everything the customer needs while they barely notice what you are doing. Restaurant operations management is about making sure everything in a restaurant works together smoothly to deliver great service, tasty food, and keep everyone happy, from the guests to the staff.

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Definition Operations Management Management 52

The Restaurant Times

JULY 5, 2020

The prime focus of restaurant brands is around providing functional benefits and operational changes to ensure that both the diners and employees have a safe, contact-free experience. The New Definition Of Guest Experience In The Post COVID-19 World. Instilling Trust Among Customers In The Post-Pandemic World.

Kitchen Safety 90

Kitchen Safety Food Safety Mobile Ordering Customer Experience 90

Apicbase

FEBRUARY 8, 2024

Success for a waiter is in providing everything the customer needs while they barely notice what you are doing. Efficiently run a restaurant, craft seamless experiences, and watch growth unfold. Solid restaurant operations management ensures smooth day-to-day functioning and lays the foundation for growth and customer satisfaction.

Definition 52

Definition Operations Management Management 52

The Restaurant Times

JULY 1, 2021

The restaurant industry has particularly taken a turn for the worse due to increasing hygiene concerns among customers and government-imposed lockdown. The pandemic has been a true test for restaurant marketing as restoring customer confidence is a tough task with traditional marketing techniques. Live Streaming The Kitchen.

Marketing 98

Marketing Social Media Kitchen Safety Food Safety 98

The Rail

JANUARY 15, 2024

Embracing the Restaurant Cleanliness Basics Regardless of where your restaurant stands, embracing the basics surrounding food and personal hygiene is always a fantastic idea. This involves taking into consideration the details that a customer typically interacts with during their restaurant experience — like the bathroom.

Kitchen Safety 52

Kitchen Safety Food Safety Allergens Food Supply 52

EATER

OCTOBER 19, 2020

Outdoor setups have also given restaurants a way to bring back some of their staff and to welcome customers eager for a break from their own kitchens. Indoor dining, however, is another story altogether, presenting considerably higher degrees of risk. Some restaurants are touting their HVAC systems as safety measures.

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Kitchen Safety Food Safety Employee Relations Fine Dining 145

Modern Restaurant Management

JUNE 18, 2020

Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. Diners’ main concerns about visiting restaurants again include cleanliness and safety. More than a third of consumers (35 percent) say they will put an emphasis on dining at restaurants that keep customers safe.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Modern Restaurant Management

JULY 22, 2020

We have all been dealing with the core problems COVID-19 has brought to us: increased cleaning and sanitizing processes, loss of customers, negotiations with landlords, and many more. They may be facing expulsion from their home, or struggling to put food on the table. 2 – Demanding Customers.

Management 209

Management Management Customer Experience Kitchen Safety 209

Apicbase

MARCH 28, 2024

Kitchen management software comes in all shapes and sizes. Most successful food businesses are now multi-unit and multi-channel. All come with their own data sets and metrics – food cost, inventory variance, sales numbers, the list goes on. It makes choosing the system that is right for you all the more complicated.

Management 52

Management Management Point of Sale Kitchen Safety 52

7 Shifts

OCTOBER 15, 2020

A restaurant is not just the restaurant owner, a restaurant is the kitchen staff, waitstaff, the whole industry around restaurants. Before COVID, land in Brooklyn and Manhattan already cost more than double LA’s priciest neighbourhoods, and food costs coming in at 2-3 times more than that of what restaurants in California are paying.

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2020 Restaurant Law Fine Dining Outdoor 285

Culinary Digital

MAY 16, 2022

Despite the challenges presented by the pandemic, the foodservice industry has proven resilient. For the industry to fully rebound and thrive in a post-COVID era, foodservice operations must foster a deep understanding of these trends, the challenges they present, and the methods for overcoming them. But customers today need the facts.

Technology 52

Technology Kitchen Safety Food Safety Online Ordering 52