Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic.

Customer Experience 212

Customer Experience Email Marketing Social Media Online Ordering 212

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Here are five tips for planning for the future to provide the best service: Understand Your Customers. The people that answer the phone for takeout orders are now your frontline for customers.

Customer Experience 239

Customer Experience Fast Casual Customer Service Mobile Ordering 239

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic.

Customer Experience 213

Customer Experience Online Ordering Mobile Ordering Customer Service 213

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

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Ordering Online Ordering Loyalty Program Customer Experience 193

Modern Restaurant Management

JULY 15, 2021

That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. Beyond the applications that customers use to order, there are a myriad of other apps that keep restaurants running on the backend that should never be compromised.

Customer Experience 209

Customer Experience Online Ordering Mobile Ordering Point of Sale 209

Culinary Cues

MAY 16, 2021

Let’s put aside, at least for a short time, the antagonistic, woe is me, hard-nosed dialogue about the problems with staffing, the generation that doesn’t want to work anymore, the cheap employers that don’t want to pay a fair wage, and customers who refuse to respect us and let’s focus on what we do.

Dine-in 445

Dine-in Take-out Customer Experience Café 445

Modern Restaurant Management

NOVEMBER 16, 2021

Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. As such, it’s crucial for restaurants to find ways to increase efficiency and improve the dining experience.

Customer Experience 199

Customer Experience Operations Loyalty Program Front of House 199

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. And with economic uncertainty looming, many consumers are ordering out less frequently and cooking at home more.

Customer Experience 221

Customer Experience Online Ordering Social Media Mobile Ordering 221

Modern Restaurant Management

JANUARY 5, 2021

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

Customer Experience 221

Customer Experience Customer Service Airlines Consumer Goods 221

ChowNow

AUGUST 17, 2020

The COVID-19 pandemic has created an entirely new set of challenges for restaurateurs, their staff, and their customers alike. As on-premise dining resumes in many parts of the country, restaurants must adapt to the fact that safety expectations have shifted dramatically. Dine-In Ordering with ChowNow.

Dine-in 127

Dine-in Ordering Online Ordering Demo 127

Modern Restaurant Management

APRIL 10, 2020

They speak to their core audience of current and future customers. For as trendy as buzzworthy social media in QSR has become, there is another under-the-radar resource that can be utilized to create the same degree of connection, drive the same kind of loyalty, and deliver bottom line impact – digital ordering platforms.

Customer Experience 144

Customer Experience Mobile Ordering Social Media Online Ordering 144

Restaurant365

OCTOBER 29, 2021

Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews. Ultimately, many of the same things that help your guest experience also end up helping support restaurant operations as well.

Customer Experience 158

Customer Experience Technology Mobile Ordering Inventory 158

Restaurant Business

MARCH 22, 2023

When people think about automation in foodservice, they often picture cold, indifferent efficiency—the last things any operator wants to provide in a great customer experience. In reality, automation brings valuable efficiency gains to labor-strapped operators while also helping them provide better customer service.

Customer Experience 94

Customer Experience Mobile Ordering Food Order Customer Service 94

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve But most importantly, respond to all customer reviews.

Fast Casual 193

Fast Casual Dine-in Casual 2022 193

Modern Restaurant Management

JANUARY 3, 2023

These setbacks and evolving customer expectations amid the pandemic have shifted the way that operators are managing their own spaces, as they work toward maximizing efficiency and revenue while reducing operational costs. While the acceleration was in large part due to the 2020 shutdowns, the result is a more digitally astute customer.

Ordering 183

Ordering Mobile Ordering Online Ordering Customer Service 183

7 Shifts

FEBRUARY 26, 2021

If you weren’t thinking that much about online ordering before, you definitely are now. But when it’s so dead simple to get listed on third-party delivery marketplaces and take orders, why do all the other work to create your own system when you are a time-strapped restaurateur? Owning your customer and delivery data is invaluable.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

7 Shifts

MAY 23, 2024

This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit. Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting.

Social Media 195

Social Media Loyalty Program SEO Email Marketing 195

The Restaurant Times

JUNE 25, 2021

In an exclusive conversation with The Restaurant Times , Mr. Amit Bagga, CEO & Co-Founder, Daryaganj Hospitality discusses how the brand has been successful in bringing the restaurant experience home with a unique delivery concept. Hospitality success stories are often dominated by those strongly associated with the industry.

Customer Experience 72

Customer Experience Dine-in Kitchen Safety Cash Management 72

ChowNow

AUGUST 17, 2020

The COVID-19 pandemic has created an entirely new set of challenges for restaurateurs, their staff, and their customers alike. As on-premise dining resumes in many parts of the country, restaurants must adapt to the fact that safety expectations have shifted dramatically. Dine-In Ordering with ChowNow.

Dine-in 78

Dine-in Ordering Online Ordering Demo 78

Modern Restaurant Management

MARCH 26, 2021

The last year has had a profound impact on both restaurant operations and customer preferences, resulting in permanent changes. The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. million users of food delivery apps in the U.S.,

Ordering 219

Ordering Mobile Ordering Online Ordering Email Marketing 219

Modern Restaurant Management

MAY 13, 2024

With digital and frictionless experiences at the forefront, diners are seeking their favorite restaurants in new, more affordable ways. The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu.

Pricing 193

Pricing Loyalty Program Mobile Ordering Customer Service 193

Modern Restaurant Management

JANUARY 27, 2021

For some, off-premise already constituted a large percentage of their revenue, and they had the systems in place to pivot when dining rooms closed. Many others, however, had to build their off-premise operations from scratch to combat sudden dine-in closures. Then provide frequent reminders across all your marketing channels.

Ordering 212

Ordering Online Ordering Social Media Delivery 212

Restaurant Business

DECEMBER 2, 2022

When consumers dine out, they choose where to go based on a number of factors—menu variety, value, the experience and service they get when they go to a certain place and more. Utilizing data to own the entire customer experience can help boost brand loyalty—and increase repeat visits—by enhancing the post-dining experience.

Customer Experience 78

Customer Experience Loyalty Program Email Marketing Customer Service 78

Restaurant Engine

SEPTEMBER 22, 2021

You have a great opportunity to let your customer service shine with carry-out. Many restaurants find themselves pivoting to offer carry-out, and they are finding more and more customers are using this service. You want your carry-out service to run as smoothly as your dining room. 2: Offer Online Ordering. tweet this).

Customer Experience 105

Customer Experience Online Ordering Customer Service Food Order 105

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 184

2024 Customer Experience Compost Loyalty Program 184

Open for Business

SEPTEMBER 20, 2022

To improve service, you must attend to the entire guest experience. Try these 10 strategies to improve the guest experience, and your reputation for superb service will soar. How to welcome a customer in a restaurant. How to increase order accuracy. How to welcome a customer in a restaurant. Say hello and smile.

Customer Experience 88

Customer Experience Online Ordering Customer Service Hospitality 88

Restaurant Engine

JULY 22, 2020

The customer experience starts with your online presence before it gets to your dining room. It’s often the “door” your customers first walk through. You want to always be working on improving customer experience for your restaurant online. How to Boost Customer Satisfaction. Ask your employees, too.

Customer Experience 126

Customer Experience Customer Service Online Ordering Social Media 126

Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes.

Dine-in 186

Dine-in Customer Service Customer Experience Inventory 186

Modern Restaurant Management

JUNE 29, 2022

With close to two-thirds (63 percent) of Americans now ordering takeout at least once a month , and most of this group ordering online, restaurants are looking for unique ways to win guests through digital channels. When a guest orders directly with a restaurant, they are opting in to share all their data with that establishment.

Ordering 186

Ordering Online Ordering Email Marketing Seasonal Menu 186

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Yes, ordering and payment is important.

Hospitality 229

Hospitality Ordering Front of House Customer Experience 229

Tableo

JULY 25, 2023

In this post, we’ll look at five crucial tactics that might help in giving your restaurant customers a memorable dining experience. So, let’s dive in and discover how you can take your restaurant’s customer service to the next level! Teach them about the menu ingredients and cooking techniques.

Customer Service 75

Customer Service Customer Experience Mobile Ordering Online Ordering 75

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. The role of a restaurant manager is always in motion. There’s always something else to get done, a new fire to put out, and broken things to fix. And the laminated paper and dry-erase method just gets messy. And compliance?

Management 398

Management Management Email Marketing Point of Sale 398

Modern Restaurant Management

AUGUST 10, 2021

With pandemic-related restrictions being eased and dine-in being allowed again, restaurant owners are in need of a lot of staff. In order to meet this massive shortfall, restaurants have had to up the ante on their recruitment drives. Self-Ordering Kiosks to the Rescue. The food and beverage industry is on a hiring frenzy.

Ordering 236

Ordering Recruiting Employee Relations Food Order 236

Modern Restaurant Management

MAY 21, 2024

Rethinking Beverages The typical drink upsell—soft drinks and coffee or tea—has decreased over the past few years as customers increasingly eat restaurant food at home. In its place, we’ve seen an explosion of specialty beverages that serve as enticing add–ons or stand-alone orders. What’s on the Menu?

Beverage 193

Beverage Fast Casual Seasonal Menu Fine Dining 193

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 353

Operations Management Management Mobile Ordering 353

24/7 Waiter

SEPTEMBER 7, 2023

With many foodies ordering meals online or taking them to-go instead of dining in, it is more important now than ever to cash in on this type of customer. A software program that makes online food ordering easy adds to your restaurant marketing strategy and helps boost your sales.

Dine-in 36

Dine-in Ordering Online Ordering Loyalty Program 36