Modern Restaurant Management

FEBRUARY 10, 2022

You’ve decided to focus on your restaurant's social media marketing. In this post, we'll explain what it is, why you need one, and what links you can add to give your social media marketing a jumpstart. Social Media platforms only allow you to attach one link to your bio which can be inconvenient.

Social Media 189

Social Media Online Ordering Seasonal Menu Email Marketing 189

Modern Restaurant Management

JULY 12, 2022

Offer Easy Online Ordering. Consumer behaviors are changing rapidly, but there’s one thing you can count on: online ordering. It’s important to note that not all online ordering platforms are created equal. And that’s not different during Restaurant Week. Be In Charge of Your Own Marketing.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Social Hospitality

AUGUST 25, 2019

C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. But many small restaurants haven’t yet adopted emerging restaurant technology for customer communication. That changes when you use a conversational chatbot on the website, mobile app, or social media.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

Lavu

JANUARY 31, 2020

From dating to health, consumers are relying on an online company to guide them. Dining out is no exception; customers are seeking restaurants that integrate the latest reservation technology. 44% said they are more likely to make restaurant reservations if they have the option to do so online.” . “34%

Reservations 78

Reservations Loyalty Program Front of House Social Media 78

7 Shifts

NOVEMBER 9, 2022

When done right, email marketing works wonders—you stay top of mind and increase order values. An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Restaurants often use social media to target users. Increase online orders?

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

MBB Hospitality

DECEMBER 22, 2020

Social media advertising is something that has become absolutely necessary in this new age of technology. Making sure you are noticed on social media networks is one of those things that is the difference between a successful and unsuccessful restaurant. 2 Order Through Social Media.

Social Media 52

Social Media Ordering Advertising Reservations 52

Modern Restaurant Management

OCTOBER 1, 2022

It combines different online and offline strategies to promote a restaurant and increase orders. One of the best ways to become visible is to go online and create a website. Implement a chatbot to assist users with making reservations, getting information, and answering frequently asked questions.

Marketing 203

Marketing Email Marketing SEO Social Media 203

Modern Restaurant Management

SEPTEMBER 16, 2020

Pizza chains still getting orders via phone 70 percent of the time. People want to know about safety measures in order to know what rules they must follow. Up to date info and employee processes will make the research and dining/ordering experience all the more impressive. Make sure your online presence is locked in.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. ” Digital Communication Can Increase Customer Loyalty. Guest loyalty pays off.

Mobile Ordering 197

Mobile Ordering Front of House Communication Online Ordering 197

Modern Restaurant Management

AUGUST 31, 2021

Following new health guidelines all while remaining profitable meant thinking beyond plexiglass dividers and social distancing signage. From poor ordering experiences to flooded phone lines , unsatisfactory communication during this transition time threatens to be a deal-breaker for restaurant-goers. Given that 46.5

Customer Experience 192

Customer Experience Customer Service Online Ordering Food Safety 192

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Open for Business

NOVEMBER 21, 2022

Communicate with guests. Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. Pre-shift reporting.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

NOVEMBER 1, 2022

Many local restaurants have never touched advertising or social media; they've been the neighborhood's go-to spot for decades. What social media platforms do they use? See how they're branding themselves online and across social media and what kind of promotions they're running throughout the week.

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

AUGUST 3, 2021

That means the digital experience is of the utmost importance as more consumers are accustomed to researching online, reading reviews and turning to social media for what’s new and hot in their area. Beef Up Your Online Presence. Create and/or cultivate your social media presence as well.

Customer Experience 215

Customer Experience Email Marketing Social Media Online Ordering 215

Modern Restaurant Management

JUNE 12, 2023

Cover everything you deem necessary, from protocols for poor outdoor air quality days to evacuation routes and methods of communication for more serious events. Some software even lets you send out automatic alerts and mass communication to staff so there’s no need to individually contact everybody—helping you act quickly.

Kitchen Safety 88

Kitchen Safety Online Ordering Outdoor Communication 88

Sling

JULY 24, 2023

In addition to scheduling, Sling offers task management and team communication features with notification alerts to keep your entire team on the same page. Toast offers both front desk and tableside hardware for taking orders, processing payments, and allowing guests to track the status of their orders.

2023 78

2023 Management Management Tip Distribution 78

Modern Restaurant Management

MAY 21, 2020

However, as long as you keep the spotlight on food safety – sanitization, employee health monitoring and personal hygiene, and social distancing – your restaurant won’t be a hub of contagion. You can save up on ingredients by discontinuing the more niche dishes that rarely get ordered. Offer Disposable Menus.

Social Media 215

Social Media Food Safety Cash Management Kitchen Safety 215

Lavu

SEPTEMBER 29, 2023

Encourage open communication and provide frequent feedback and recognition for outstanding performance. Develop a strong employer brand and use multiple channels to attract talent, including social media, job boards, and networking events. Be flexible with staff member scheduling to help reduce your restaurant staffing shortage.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Open for Business

NOVEMBER 21, 2022

Though you can probably remember all the vital facts about the people in your inner social circle, it’s impossible to remember everything about a restaurant’s hundreds or even thousands of guests. Searching online. Making the reservation. Reservation modifications or cancellations are handled with a few clicks in an app.

Technology 78

Technology Online Ordering Mobile Ordering Website Management 78

Open for Business

APRIL 27, 2023

But when it’s done well, email marketing can be as effective as other digital marketing channels like social media and search engine optimization (SEO). Unlike social media, email is a direct link between you and your guests. Add your email signup link to your social media pages to get even more people on your list.

Email Marketing 78

Email Marketing Marketing Social Media Reservations 78

Kounta

AUGUST 13, 2019

Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Where people often go wrong is communicating one thing verbally, and another non-verbally.

Communication 49

Communication Hospitality Email Marketing Social Media 49

Cheetah

OCTOBER 22, 2020

Diners who are concerned about infection rates will be more cautious about dining at crowded restaurants where social distancing is not fully implemented. Reservation Systems Can Boost Your Marketing. Some of the leading reservation systems recently added new features to adapt to Covid-19. Communicate with Customers.

Marketing 78

Marketing Loyalty Program Social Media Email Marketing 78

ChowNow

JUNE 29, 2020

With a contactless dine-in model, your customers can view your menu, place an order, and pay using their own devices. If you use ChowNow for online ordering, it’s simple to create a dine-in option that’s convenient and safe. Use all of the online ordering channels you have. How will guests order?

Online Ordering 137

Online Ordering Merchandise Food Safety Dine-in 137

Future Food

SEPTEMBER 22, 2020

In the last six months priorities and spending habits have shifted for consumers, while some customer segments have continued to purchase, in one form or another, there will also be a need to re-establish or reconnect with others in order to begin the journey back to previous levels of revenue and eventual profitability. Click here for more.

Point of Sale 141

Point of Sale Social Media Customer Service Consumer Goods 141

Chowly

FEBRUARY 23, 2024

The economy defied expectations, avoiding a downturn, thanks to successful efforts by the Federal Reserve. Get a free menu audit Guest Trends Reflecting on 2023, 65% of patrons prefer the seamless convenience offered by kiosks over traditional in-person ordering. Job opportunities expanded, with over 2.6 million jobs added nationally.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

The Restaurant Times

FEBRUARY 10, 2022

Online ordering is on the rise and restaurant operators are coming up with newer ideas to connect with their audiences. With the help of a good branding strategy, the restaurateurs can communicate the merits of their restaurants to their customers. Negative online reviews necessitate prompt, courteous, and transparent replies.

2022 52

2022 Marketing Social Media SEO 52

Tableo

JUNE 26, 2023

Yet in order to keep a loyal clientele and encourage repeat business it’s a hurdle restaurateurs must learn to overcome. Personalise your messaging and utilise their names when communicating with customers to win them back. Direct communications on social media should also be immediately and carefully answered.

Social Media 40

Social Media Customer Experience Loyalty Program Customer Service 40

Modern Restaurant Management

JUNE 11, 2020

As states reopen, restaurants must deal with rehiring staff, redesigning floor plans to comply with social distancing, and battling customer hesitation dine-in again. Many cite that even though they miss being outside, some are prepared to practice social distancing at home until October. There's been a shift to online shopping.

Social Media 171

Social Media 2003 Customer Service Customer Experience 171

SpotOn

APRIL 1, 2024

Even better, these appetizers travel well together and become an excellent option for diners looking to order online and celebrate at home. Online ordering software streamlines the ordering process and reduces wait times on a busy day. Easy for you and your guests. Photo by Christy Ash / Unsplash 6.

2024 52

2024 Online Ordering Social Media Food Order 52

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. In terms of operation, we are constantly discussing social media, both in good ways and bad. Social media has taken on a major role.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. also adjust information on their website or other online business listings to ensure they reflect gluten-free and vegetarian options.

Customer Experience 119

Customer Experience Online Ordering Customer Service Reservations 119

The Restaurant Times

SEPTEMBER 22, 2021

No business can be successful without going online these days. Your restaurant website acts as an online storefront and defines your online identity. . As early as 2018, an estimated 84% of all branded communication was visual. Social Media Integration . Order Now Button. Source: Medium.

Social Media 59

Social Media SEO Website Management Online Ordering 59

Modern Restaurant Management

MARCH 31, 2020

Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges. In order to understand why cybersecurity is important for restaurants, you only need to scan the recent headlines. Why Is Cybersecurity Important for Restaurants?

Website Management 203

Website Management Retail Small Business Online Ordering 203

Open for Business

OCTOBER 20, 2023

Don’t forget to detail marketing strategies, which could range from social media advertising to partnerships with local businesses. It simplifies decision-making for guests and can increase the average order size. Customer service skills should be a key focus , as should teamwork and communication.

License 78

License Email Marketing Seasonal Menu Front of House 78

Lavu

FEBRUARY 3, 2020

This study shows a 20% increase in sales opportunities and online marketing guru Neil Patel reveals that email marketing accounts for 23% of sales. You can load in these emails contact information, or links to your menu and online reservations pages. . Include links to your online reservations page and special menu.

Email Marketing 78

Email Marketing Point of Sale Online Ordering Seasonal Menu 78

Lavu

MARCH 6, 2020

Among the most important tactics used to keep the customers engaged include posting status, photos and videos on social media platforms. Online reservation platforms and review sites. Restaurant CRM communication. The most common digital restaurant marketing ideas include posting on social media.

Technology 78

Technology Marketing Loyalty Program Social Media 78

The Restaurant Times

OCTOBER 11, 2021

Restaurants are often dependent on a mix of quality, uniqueness, and good service in order to sustain and grow their business. Good branding is the art of communicating those values to the diner. Claim your social media space. Logo design is easy with freelance designers or free online logo creators.

Marketing 52

Marketing Social Media Loyalty Program Website Management 52