7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 195

Management Management Kitchen Safety Front of House 195

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. Staffing and recruiting FAQs.

Recruiting 98

Recruiting 2021 Management Management 98

Open for Business

NOVEMBER 21, 2022

Restaurant technology has changed everything about the way people do business today. Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs.

Technology 147

Technology Front of House Back of House Online Ordering 147

Hot Schedules

MARCH 29, 2021

Where Business Meets Technology. Being a product owner does not simply involve designing a product and solving business problems, but communicating and collaborating with people from various teams across the business. My mentor Chris Webb (Product Manager) advised me to do things the way I believe it is best. In the right way.”

Technology 148

Technology Insurance Healthcare Recruiting 148

7 Shifts

SEPTEMBER 19, 2019

But restaurant management is the glue that holds it all together. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. What is Restaurant Management? For example, play a crucial role in sourcing candidates.

Management 284

Management Management 2019 Employee Relations 284

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. Staffing and recruiting FAQs.

Recruiting 71

Recruiting 2021 Management Management 71

Restaurant365

SEPTEMBER 27, 2021

A hiring solution allows managers to organize and manage applications all in one place, automatically tracking applicants in the hiring pipeline. This article was published in Hospitality Technology. Restaurants are struggling to hire, attract, recruit, and retain employees. Leverage hiring technology for managers.

Hiring 78

Hiring Technology Recruiting Website Management 78

Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. This technology opens up an easy path to connect with potential employees. Hiring is difficult enough.

Hiring 197

Hiring Recruiting Website Management Social Media 197

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. For successful implementation of these processes, restaurants often rely on tools for accountability and optimization, including technology, templates, systems, and planners. Operations Management. Customer Service.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Cooking and Food Preparation.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Open for Business

NOVEMBER 21, 2022

Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

7 Shifts

JUNE 16, 2022

Throw in dozens of locations to manage, and visibility becomes foggy. These subjects might include feedback on new multi-unit restaurant technology , menu and marketing initiatives, as well as assistance navigating supply chain, economic, or hiring difficulties. Communicate Expectations or an Agenda. 1:00 pm: Dismissal.

Franchise 370

Franchise Franchising Communication Front of House 370

Sling

FEBRUARY 19, 2021

Workforce management once referred to a broad category of business activity — what we now call human resource management (HRM). As business practices evolved in the early part of this century, workforce management took on a much more specific, much more technical definition. What Is Workforce Management? 1) Recruiting.

Management 88

Management Management Employee Relations Recruiting 88

Embrace the Suck

MAY 14, 2023

It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. Leadership: The Missing Ingredient The best restaurants are those led by individuals who understand that their role extends beyond the kitchen or the management office.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. A mobile employee experience has now become table stakes in seamlessly recruiting, onboarding, training and managing staff.

Cash Management 209

Cash Management Employee Relations Recruiting Healthcare 209

Modern Restaurant Management

AUGUST 23, 2023

To learn more about how loyalty programs are evolving, Modern Restaurant Management (MRM) magazine reached out to Joseph Yetter, the General Manager of Punchh, a PAR Technology Company. The need for more personalized and technology-driven experiences drives the constant evolution of loyalty programs.

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Restaurant365

MAY 13, 2020

While your restaurant may never be able to prevent turnover entirely, your company can retain more employees than ever with strategic technology tools. The cost of filling an open position includes recruiting, hiring, onboarding, training, a period of development, and the time spent with an unfilled team role.

Technology 88

Technology Hiring Communication Tip Distribution 88

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Pandemic or otherwise, staff turnover eats into your profitability and wastes a considerable amount of managers’ time. Write your training guide as you’d coach them in person.)

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Managing cash flow can be difficult for seasonal businesses. Plan for Gaps in Your Budget.

Cash Management 229

Cash Management Social Media Seasonal Menu SEO 229

Modern Restaurant Management

DECEMBER 29, 2023

Shortage of Capital for Restaurant Technology As we marched into 2023, interest rates and uncertain economic conditions continued to impact the withdrawal capital from restaurant technology investments. Investments in venture capital had a massive retreat in 2023, hitting the technology sector very hard. – Lissa Bowen

2024 120

2024 2040 2023 2013 120

Sling

JANUARY 25, 2023

Regardless of the type of business you run or the size of the team you supervise, a human resource management system can help you keep everything running smoothly and your organization on the road to success. Table of contents What is a human resource management system? There is not. That hybrid was HRIS.

Management 78

Management Management Insurance Tip Distribution 78

Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. It helps managers, cooks, the wait staff, and hosts to do their jobs more effectively while fostering loyalty because employees feel empowered and supported.

Front of House 229

Front of House Loyalty Program Back of House Training 229

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. Customers can order and pay without speaking to a human and a runner delivers the food.

Fast Casual 219

Fast Casual Hiring Front of House Online Ordering 219

Modern Restaurant Management

MARCH 27, 2024

In his new book, Scott Greenberg provides an inspiring, practical framework for management to explore their biases, habits, and leadership styles while learning how to refine the way they manage so they can more effectively recruit, retain, and motivate their hourly teams. What do you hope readers take away from the book?

Coaching 106

Coaching Franchise Franchising Leadership 106

Apicbase

JUNE 20, 2022

Preferably, they have managed a team before. Once someone is interested in your concept, you need to understand what type of info they are looking for and how to communicate with them. While you cannot control what your restaurant franchisees say to candidates, you can manage your relationship with them.

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

Modern Restaurant Management

DECEMBER 21, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. As it relates to technology, there’s no question more and more tap rooms, bars and restaurants are embracing technology. We must continue bridging that gap through research, communications, and marketing.

2023 120

2023 2024 Insurance Employee Relations 120

Embrace the Suck

APRIL 18, 2022

Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. So, let me give you an example of how a typical restaurant communicates: “We’re a local family taco restaurant. I should recruit more talent.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Lavu

SEPTEMBER 29, 2023

Encourage open communication and provide frequent feedback and recognition for outstanding performance. Ensure that your recruitment and selection processes are efficient and thorough. During this restaurant labor shortage, use restaurant technology to your advantage.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

ExactHire - Restaurants

DECEMBER 9, 2022

HR managers must respond to these dynamic shifts with creativity and agility in attracting, hiring, and retaining talent that’s in high demand. Successful high-volume recruitments rely heavily on efficient application screening. This means having a screening plan in place before recruiting begins. Communicate your culture.

Hiring 98

Hiring Recruiting Customer Experience Document 98

Ken Burgin

FEBRUARY 13, 2024

If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. Applicants may wonder about support systems, stress management practices, and policies to ensure a healthy work-life balance. How are customer feedback and complaints managed?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Lavu

NOVEMBER 1, 2023

Next, you should invest in reliable technology, such as a user-friendly website or mobile app, to streamline the ordering process for customers. Additionally, it’s crucial to establish clear communication channels with your delivery drivers to ensure efficient and prompt deliveries.

Delivery 166

Delivery Food Online Ordering Mobile Ordering 166

The Restaurant Times

MARCH 13, 2023

For example, you can streamline kitchen processes, optimize inventory management , provide staff training, and implement scheduling systems by focusing on your BOH. Continue reading to understand the back-of-house of a restaurant, how it functions, the different back-of-house positions, and tips on how to manage back-of-house operations.

Back of House 52

Back of House BOH Front of House FOH 52

Modern Restaurant Management

JULY 6, 2021

Adding a technology solution to handle scheduling and team communication benefits both employers and employees. Managers will spend minutes, rather than hours, building out and assigning shifts. They often don’t feel heard by managers when it comes to shifts, making it hard to balance work and other life priorities.

Restaurant Law 178

Restaurant Law Small Business Mobile Ordering Recruiting 178

Restaurant365

APRIL 4, 2022

With more planned stops in cities across the country, the goal is to help industry leaders share their most pressing challenges and opportunities, and discuss how they’re using restaurant technology to meet and exceed them. The Restaurant Industry Is Embracing Restaurant Technology. Here are a few key takeaways from the day: .

Point of Sale 78

Point of Sale Technology Customer Experience Mobile Ordering 78

Restaurant365

JANUARY 7, 2020

Restaurant staff labor retention is one of the primary areas of focus for today’s restaurant manager. Overview of How Employee Mobile Apps Have Improved Restaurant Management. For many, satisfaction from work is heavily dependent on the relationships they have with managers and employees. Enable direct communication.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Restaurant365

SEPTEMBER 21, 2021

Today’s restaurant technology tools can help optimize both these costs in different ways. Part 1 of this series focused on applying technology to control food costs, and this issue outlines four ways restaurants can use technology to increase profit margins by optimizing labor costs. Hiring, scheduling and payroll tools.

Point of Sale 60

Point of Sale Recruiting Hiring Fast Casual 60

Modern Restaurant Management

DECEMBER 9, 2019

Every time a business replaces a salaried employee, it costs the business 6 to 9 months’ worth of that person's salary, according to the Society of Human Resources & Management. On average, replacing an hourly employee costs around $3,328 once you factor in recruiting, interviewing, and training time.

Recruiting 136

Recruiting Training 2018 Hiring 136