Modern Restaurant Management

JULY 11, 2022

In today’s market, it seems that just about every restaurant is hiring. In fact, three out of five restaurant hiring managers say their biggest challenge is no-shows at interviews. While screening candidates takes time, hiring software makes it easier. Interview (and Hire) Fast.

Hiring 515

Hiring Email Marketing Communication Customer Service 515

7 Shifts

NOVEMBER 15, 2024

For instance, if a staff member calls out sick, the manager must adjust the team schedule and redistribute tasks. If a specific liquor is out of stock, they might suggest a similar drink option to customers or adjust the menu temporarily. A proactive bar manager will also take steps to prevent similar complaints in the future.

Bar 195

Bar Management Management Hiring 195

Modern Restaurant Management

OCTOBER 17, 2024

Many insurers have pulled out of the restaurant industry entirely, and some remaining insurers have greatly pulled back on the lines of business they write. Safety training should take place upon hire for all new employees, but that should not be a one-time event.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

APRIL 30, 2020

Not only do restaurants need to change their service model from dine-in to take out and/or delivery, but they also need to hire more employees or contractors to meet the changing needs of the business. However, with social distancing mandates in effect, in-person hiring and onboarding is no longer feasible.

Hiring 525

Hiring Restaurant Law Customer Service Communication 525

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. What interview questions do you ask when hiring new restaurant employees? How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

APRIL 29, 2021

Restaurants are switching out dinnerware for full paper and plastic to eliminate the need for a dishwasher (it’s one position but it’s one of the toughest to fill). Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

MARCH 11, 2025

While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. But at their core, they will always be about community, culture, and comfort.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 27, 2020

Although delivery drivers are being asked to take additional precautions to protect themselves and others, restaurant operators may not be aware that they may be liable for bodily injury or property damage arising from motor vehicle accidents while delivery drivers are operating personal vehicles for business use.

Delivery 383

Delivery Hiring Transportation Food Safety 383

7 Shifts

JULY 16, 2020

Restaurateurs named employee engagement their third-biggest challenge going into 2020, meaning that figuring out how to keep your staff productive and motivated has been (and continues to be) a top priority in the restaurant industry. Tasks done daily , like nightly deep-cleans and taking out the trash before closing.

Communication 284

Communication Management Management Front of House 284

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. Look at Chick-fil-A or In-N-Out Burger, often regarded as the restaurant gold standard.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

JULY 13, 2020

People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. As consumers cautiously begin to eat out at local restaurants, this new model will likely remain popular. A recent survey found 72 percent of employers have had to hire for new roles.

Food Safety 539

Food Safety Consumer Goods Hiring Customer Service 539

Modern Restaurant Management

AUGUST 3, 2022

Coming out of some trying times, we’ve been able to open two new locations in the past year, taking us to seven total as we celebrate 10 years in business. Communication. This means considering how often to convey messages and check in with your team, along with the best channels for facilitating that communication.

Communication 508

Communication Leadership Food Supply Back of House 508

Modern Restaurant Management

JUNE 22, 2021

As restaurants open back up, operators are ready to hire, and in some cases, rehire, employees – but many are finding it difficult to find candidates willing to return to work, and the search for good talent is tougher than expected. So, what can operators do to navigate the changing workforce and hire quality talent?

Back of House 517

Back of House Communication Hiring Magazine 517

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. Training new employees is expensive and takes a considerable amount of time. You never know, they may be interested and were just unaware that you were hiring.

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. However, hasty hiring is at the root of the turnover problem. At 7shifts, we put our values front and center during the hiring process. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283

Modern Restaurant Management

DECEMBER 13, 2021

The industry has looked to hiring incentives, such as and other rewards, as they compete to fill open roles. Some brands like Applebee’s have gotten creative with National Hiring Day campaigns, offering free appetizers for job applications. Proactive communication and transparency is essential to managing the diner experience.

Management 474

Management Management Seasonal Menu Customer Experience 474

Modern Restaurant Management

AUGUST 2, 2022

In all my years in the restaurant/bar/hospitality industry, I have never run into the hiring situation that we are in today. You have given raises and days off and have overlooked staff coming in late or calling out at the last minute. This really opened the lines of communication for both the employee and management.

Communication 568

Communication Training Management Management 568

Modern Restaurant Management

MAY 30, 2023

Summer hiring is in full swing, and many restaurants are struggling to navigate one of their busiest seasons of the year while dealing with ongoing labor shortages and a volatile economy. Consider pairing seasonal hires with year-round employees for mentorship and offering ongoing learning opportunities for new employees.

Communication 448

Communication Hiring Training Small Business 448

7 Shifts

NOVEMBER 27, 2024

Once they saw the additional features for team communication, time off requests, and submitting availability, they knew 7shifts would benefit their business. This is something that we have our managers use on a weekly basis as well, so teaching them and training them how to do it literally takes no more than 15 minutes,” says Allie.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

MARCH 17, 2025

The reality is unless a operation has reached a critical mass to hire specific category buyers, there isn’t bandwidth for buyers purchasing from multiple categories to dedicate to every specific market. So let’s take this a step further. Size The first thought may be to hire the biggest, most known buying group.

Food Supply 221

Food Supply Back of House Customer Service Small Business 221

Modern Restaurant Management

APRIL 11, 2022

Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. In chaotic times, clear and consistent communication can make all the difference.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. But there are tangible ways to mitigate these hiring and retention challenges, and they all start with putting the restaurant’s team first and foremost.

Front of House 576

Front of House Loyalty Program Back of House Training 576

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

DECEMBER 22, 2020

No matter how important and innovative your initiative, new product or new process will be toward saving jobs or support across the industry or community, you must communicate your purpose effectively to be successful and become a recipient of well-deserved grant money. First Timers Should Hire a Pro. Do Your Homework.

Employee Relations 547

Employee Relations Small Business Leadership Food Supply 547

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Extra side, desert, take-home dressing, etc. Restaurants should advertise what precautions they're taking to keep people safe. Here are their insights. Impressions are everything.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

JUNE 7, 2021

During shut-downs, many restaurants were forced to move operations to carry-out and delivery only, but as the world begins to reopen, restaurants will need to figure out how to rebuild customer confidence around indoor dining operations. As business increases, there will be new hires who are not familiar with these protocols.

Kitchen Safety 531

Kitchen Safety Customer Service Customer Experience Dine-in 531

Modern Restaurant Management

JUNE 16, 2025

' No wonder consumers are becoming more resistant to eating out.” This labor shortage would be exacerbated by any crackdown on the hiring of undocumented labor or the large-scale deportation of undocumented individuals. ” Higher tariffs will certainly cause prices to rise for U.S.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

AUGUST 3, 2022

Coming out of some trying times, we’ve been able to open two new locations in the past year, taking us to seven total as we celebrate 10 years in business. Communication. This means considering how often to convey messages and check in with your team, along with the best channels for facilitating that communication.

Communication 419

Communication Leadership Food Supply Back of House 419

Modern Restaurant Management

APRIL 28, 2025

You’re out of luck, no matter how solid your case is. Train your managers —especially on documentation and communication. So, take the time now to set up your process, train your team, and begin treating unemployment claims as an opportunity to get sharper, stronger, and more compliant. Stick to facts, not feelings.

Document 340

Document Coaching Audits Training 340

Modern Restaurant Management

JUNE 20, 2022

million open jobs, with organizations challenged to hire amidst unprecedented competition for talent. Consider investing in online courses, mentoring, or letting employees take on new responsibilities. For example, maybe an employee wants to test out delivery driving or move into managing technology. Simplify Daily Stressors.

Small Business 546

Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

OCTOBER 30, 2023

Succeeding despite those headwinds takes a special effort, especially during back-to-school when the trends are most pronounced. Take Advantage of Technology : In addition to scheduling, QSR technology has grown immensely in scope and capability. Of course, it takes two to tango when hiring. But it’s not impossible.

2000 493

2000 Food Supply Hiring Technology 493

Modern Restaurant Management

JULY 22, 2022

While attracting and connecting with top talent can be a difficult task for quick serve restaurants, there are many tools and solutions that recruiters and hiring teams within the food service industry can leverage to overcome staffing shortages today. Integrated Talent Acquisition Systems. Intelligent Messaging.

Technology 450

Technology Recruiting Email Marketing Hiring 450

Modern Restaurant Management

JUNE 15, 2021

More restaurants are also considering hiring their own courier service to deliver food directly to customers or linking up with aggregating sales platforms as a way to preserve margin. While customer menus have shrunk, the menu of actions that restauranteurs must take to stay competitive has expanded. One precedes the other.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

MAY 1, 2023

Cybercriminals may use malware to steal sensitive information, encrypt files, or take control of restaurant systems. With cyber liability insurance, the costs of hiring attorneys and other legal expenses can be covered. Take advantage of these resources to improve your cybersecurity posture and reduce the likelihood of a cyber attack.

Insurance 508

Insurance Employee Relations Email Marketing Customer Experience 508

Modern Restaurant Management

AUGUST 31, 2021

Proper communication with the insurance agent about all the ins and outs of the restaurant can help set up the policy right from the get-go. Currently in the industry, liquor liability is taking on a hard market. Staying in close communication with their agent is vital for bar and restaurant owners.

Bar 482

Bar Insurance Employee Relations Certification 482

The Rail

JUNE 11, 2025

Opening a Second Restaurant: Evaluate Readiness Before Expanding Before diving into logistics, take a step back and assess if your current restaurant is truly ready for expansion. A well-thought-out timeline will help prevent delays and overspending. Be realistic about how long things take — permitting, for example, can be slow.

Management 147

Management Management Equipment Hiring 147