7 Shifts

JANUARY 31, 2024

Restaurant managers also either oversee or directly respond to online reviews. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. Toast performed extensive research among non-managerial restaurant employees with surprising results.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

DECEMBER 30, 2020

They still need to grow awareness, increase customer empathy and ensure that new customers can easily find them online. If you’re not readily discoverable online your competitor will get your business (e.g., “best Indian restaurant near me”). Focus on the Major Consumer Platforms. newsletters or periodic updates).

Loyalty Program 212

Loyalty Program Email Marketing Online Ordering Employee Relations 212

7 Shifts

MARCH 27, 2020

Do you have accounts on online ordering sites like GrubHub and Uber Eats? What measures can you take to make customers feel more comfortable ordering from you? Can you give dine-in related employees other tasks to do that will benefit your business and ensure that they don’t lose their income?

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Healthcare 183

Healthcare Employee Relations Online Ordering Customer Service 183

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 370

Front of House Employee Relations Back of House Take-out 370

7 Shifts

NOVEMBER 9, 2022

When done right, email marketing works wonders—you stay top of mind and increase order values. An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Increase online orders? One way to keep customers coming back? A great email newsletter. Use automation.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

MARCH 23, 2020

You can capitalize on peoples’ cabin fever during this time of self quarantine by promoting your order pickup services. Try offering free curbside pickup for all orders placed directly through your establishment, saving the cost of third-party services. This idea can be applied to dine-in, pickup, and delivery orders.

Marketing 199

Marketing Back of House Employee Relations Social Media 199

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão. .

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

SEPTEMBER 9, 2020

For months, many states had strict stay-at-home orders, and as the quarantine slowly lifts, many people still feel uneasy about returning to restaurants. When employees feel safe, informed, and engaged, then customers will feel safe. Increase Communication and Distribute Updated Policies Quickly and Efficiently.

Management 186

Management Management Food Safety Audits 186

Modern Restaurant Management

SEPTEMBER 16, 2020

Pizza chains still getting orders via phone 70 percent of the time. People want to know about safety measures in order to know what rules they must follow. Up to date info and employee processes will make the research and dining/ordering experience all the more impressive. Make sure your online presence is locked in.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

7 Shifts

AUGUST 24, 2022

A rise in third-party ordering and delivery coupled with mobile ordering and contactless pickup means fewer and fewer guests are even making their way to a counter where they can consider leaving a tip. Here are a few ideas to catch someone's eye when they're placing their order or picking it up from the counter.

Cash Management 370

Cash Management Mobile Ordering POS Customer Service 370

The Restaurant Times

AUGUST 29, 2020

The new reality for restaurateurs is going digital and leveraging online mediums to gain customers’ trust. Communicate About Your Restaurant Reopening. Now that your restaurant is ready to reopen for dine-in services, communicate the message to your customers. Communicate The New Safety Precautions With Customers .

Marketing 105

Marketing Social Media Email Marketing Loyalty Program 105

Modern Restaurant Management

APRIL 7, 2020

A flexible public relations and marketing program can help create interesting promos to draw consumers to your business, as well as generate timely media stories of interest to your customers and community. For instance, communicating with your customers through popular social media channels like Facebook and Instagram is vital.

Marketing 198

Marketing Tip Distribution Loyalty Program Healthcare 198

Modern Restaurant Management

JULY 21, 2020

Marketing and communications has never been more important, but it has shifted: It’s no longer just about marketing your establishment, but also communicating how your business is changing operations to help protect customers and employees. This allows diners to view menus or restaurant guidelines on their mobile device.

Marketing 204

Marketing Mobile Ordering Food Safety Communication 204

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Scott Lawton, CEO and cofounder at bartaco.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Sling

FEBRUARY 3, 2022

Use this information to plan shifts that provide the right number of employees for the traffic in your store. 2) Combine Full-Time And Part-Time Employees. Sometimes, creating the best retail schedule for your business means scheduling a mix of full-time and part-time employees. Don’t restrict yourself to analyzing daily data.

Retail 146

Retail Employee Relations Communication Document 146

Lavu

NOVEMBER 10, 2022

Diners want easy ordering options, accurate service, and to receive their food fast. The 2022 State of the Restaurant Industry found that 70% of operators do not have enough employees to support customer demand. But, this process can be automated through the use of self-ordering kiosks. Restaurant customer expectations are high.

Employee Relations 78

Employee Relations Inventory Fast Casual Point of Sale 78

Cheetah

OCTOBER 18, 2021

This affects your reputation as an employee, which in turn affects employee retention and your bottom line. Here are our top tips for supporting your employees in dealing with frustrated patrons and standing up to unruly customers. 5 Tips for Reducing Diner Tension & Increasing Employee Retention.

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146

Modern Restaurant Management

JULY 6, 2020

States Pass Business Immunity Laws : Five states (Louisiana, North Carolina, Oklahoma, Utah, and Wyoming) have passed laws that grant businesses immunity from civil liability for claims relating to COVID-19. However, ERG did not have signed copies of arbitration agreements for at least 60 former employees who were part of the lawsuit.

2020 126

2020 Restaurant Law Employee Relations Online Ordering 126

Next Restaurants

JANUARY 27, 2021

Communicating online and making sure your patrons know your hours, offers, policies, procedures and more can keep things going strong even if you’re only offering takeout orders. We’ve mentioned how important it is to maintain your website , but there’s more to online success than that. Share Health & Safety Measures.

Marketing 111

Marketing Email Marketing Online Ordering Social Media 111

Modern Restaurant Management

JUNE 2, 2021

More importantly, we are going to see a stronger first party connection between restaurants and their guests, one that is more personalized–and therefore more satisfactory, as well as better experiences for restaurant employees who have a real opportunity to redefine the role of service. So what exactly does this future look like?

Back of House 193

Back of House Customer Experience Front of House Customer Service 193

Modern Restaurant Management

MAY 18, 2020

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. Demonstrating the importance placed on the health and well-being of employees and customers. Creating clear and consistent communications with employees and customers to boost efficiency, morale and consumer sentiment. No problem.

Front of House 204

Front of House Back of House Online Ordering Kitchen Safety 204

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Hot Schedules

MAY 10, 2021

Employee referrals are actually the best source of seasonal hiring (and frankly, hiring in general). Use your Instagram, Facebook and/or Twitter feeds to announce job openings and have your team share them on their channels in order to amplify the message. Employee Communication. b3lineicon|b3icon-user-network|?|User

Hiring 147

Hiring Training Mobile Ordering Coaching 147

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 195

Front of House Employee Relations Back of House Take-out 195

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. However, advancements are also present there in the form of AI chatbots that can offer assistance to your online customers.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

APRIL 14, 2020

The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. We are going to fight like our lives and our businesses depend on it.

Online Ordering 208

Online Ordering Back of House Customer Service Small Business 208

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 175

2021 Loyalty Program Retail Online Ordering 175

The Restaurant Times

MARCH 10, 2023

Continue reading as we talk more about front-of-house employees in a restaurant, their importance, functions, the different FOH positions, and tips on managing and optimizing FOH operations. Bringing food orders from the kitchen to each appropriate table. They communicate with kitchen personnel, prepare checks, and accept payments.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Modern Restaurant Management

APRIL 20, 2021

The most popular COVID-related safety offerings people look for when booking a venue included outdoor spaces (47 percent) and socially-distanced floor plans (40 percent). The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future. ” Optimism Is Returning.

2021 186

2021 Online Ordering Mobile Ordering Guest Recovery 186

Cheetah

SEPTEMBER 23, 2021

To order supplies from Cheetah, you don’t need to get through a long phone call. You can simply place an order through the app anytime before midnight. Ordering supplies from major broadliners also means running the risk of last minute cancellations or delays with no explanation. Yet another thrilling experience.

Supplies 148

Supplies Ordering Food Supply Online Ordering 148

Bingage

JUNE 4, 2020

Related Read – How to Provide Online Food Delivery During COVID-19? Related Read – How COVID-19 Will Change Consumer Eating Out Habits? Communicate with the Staff. As restaurants will be open after a long time, then it’s a primary task of you to communicate with your employees.

Food Safety 95

Food Safety Employee Relations Cash Management Government 95

Restaurant365

JANUARY 7, 2020

The restaurant industry knows that high turnover and unengaged employees can be costly. Operationally, unhappy employees can prevent a culture of accountability, call in late, or become no-shows, leaving you with an understaffed operation. Overview of How Employee Mobile Apps Have Improved Restaurant Management.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

The Restaurant Times

NOVEMBER 11, 2021

7shifts is an online app that allows you to keep track of personnel scheduling and labour expenditures. Employees can be rostered for shifts according to their availability and shift needs. Employees receive immediate shift alerts, and you can accept or refuse employee vacation requests with a single click. Blue Cart .

Management 93

Management Management Mobile Ordering Online Ordering 93

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Sling

MARCH 26, 2023

4) Consider business needs and employee strengths Before scheduling your employees, factor in your business’s goals and strategies. Identify each employee’s strengths and consider how those abilities can satisfy your business needs. Then, schedule each employee accordingly. Then, schedule each employee accordingly.

Employee Relations 78

Employee Relations Communication Tip Distribution Information 78