Remove Communication Remove Employee Relations Remove Entertainment
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MRM Research Roundup: Destination Dining, Voice Commerce, and the Force of Fast Food

Modern Restaurant Management

Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services. Also, keeping employees in a high-turnover business continues to be difficult, with QSRs requiring competitive wages and benefits to secure employees.

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MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations

Modern Restaurant Management

“Unlike ticket scalpers in entertainment, these third-party reservation sellers contribute nothing to the dining experience,” said Steve Woodruff, general manager of Commander's Palace in New Orleans. Within QSRs, fast-casual restaurants led the way, growing transactions by 2 percent in March.

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‘Bring the Dining Room Experience to the Windows’

Modern Restaurant Management

Should the customer and employee experience not be altered to fit that lifestyle? The "timed" drive-thru waits of customers were always essential for the bottom-line of the business, but the flaw continued to be, ‘How do we not only have our employees engaged in the effort, but have their commitment to speed of service as well?’

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The Best Restaurant Marketing Tips

Modern Restaurant Management

Up to date info and employee processes will make the research and dining/ordering experience all the more impressive. Restaurants need to communicate the change in safety measures and share the experience. Annabel Maw, Director of Communications, JotForm. Focus on joy and getting away from it all. Impressions are everything.

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A CHEF WHO GETS THE MESSAGE RIGHT

Culinary Cues

Two of the most significant issues facing businesses today are RETAINING good employees who are so difficult to find and MAXIMIZING the productivity and efficiency of those same employees. Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION!

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What Trends Are You Seeing and What Can We Expect to See More of in 2022?

Modern Restaurant Management

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

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MRM Research Roundup: Seasonal Hiring, Online Ordering and Feeding the Workplace

Modern Restaurant Management

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association. ” The restaurant industry is the nation’s training ground.