Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. A virtual English language speaking coach can empower workforces with confidence and native-like proficiency to produce coherent communication.

Communication 470

Communication Hospitality Customer Service Fast Casual 470

Modern Restaurant Management

JANUARY 23, 2023

After inviting managers and stakeholders to a two-day brainstorming summit at the beach, thought leaders debuted an intentional tenet for our company called How We Roll: This 100-percent collaborative process is the result of long, meaningful (sometimes brutally honest) conversations. Fourth, adopt a coaching mentality.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

7 Shifts

NOVEMBER 27, 2024

He brought in his teen brother, Larry, to manage their first location in Vincennes, IN. We chatted with Allie Bobe, Owner/Manager, about managing almost 100 employees across five locations and keeping tradition alive while modernizing operations. 7shifts was very easy to get started with.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

APRIL 9, 2020

It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. Allow Flexibility to Manage an Evolving Situation. Be Transparent.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

MAY 13, 2025

Instead, it’s full of frustrated managers venting about Gen Z workers: “They don’t take extra shifts or pick up responsibilities.” Digital-first communication (in a face-to-face industry) : Gen Z grew up in a world where nearly everything — learning, socializing, and problem-solving—happened online.

Leadership 251

Leadership Hospitality Coaching 2024 251

ChowNow

OCTOBER 17, 2024

But even the fastest manager can take upwards of five to eight hours a week to build out the schedule. Shift trades need to involve a separate thread with a manager, meaning more room for error and more time spent on tedious duties. This means more time to coach your staff, wow your guests, and plan for growth.

Coaching 195

Coaching Recruiting POS Communication 195

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Communication 493

Modern Restaurant Management

MAY 6, 2025

One of their general managers had just let go of a team member for repeated tardiness. “Well, we didn’t write her up every time,” the manager said. Action taken and what was communicated to the employee Employee response or acknowledgment And yes, verbal warnings should be documented too. If not, pause.

Document 251

Document Leadership Coaching Restaurant Law 251

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Among the over 25 set, manager recognition (or lack thereof) was one of the top three reasons that they've left restaurant jobs. Communication is lacking.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Culinary Cues

FEBRUARY 8, 2020

Building pride in team is a foundational requirement of leadership and coaching. COMMUNICATE, COMMUNICATE, COMMUNICATE. You can never communicate too much – show them that you trust them with this information and you will go a long way towards building retention loyalty. BUILD PRIDE. Walk the talk!

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Your time management most likely sucks. Communication in restaurants sucks!

Coaching 337

Coaching Email Marketing Communication Book 337

7 Shifts

JULY 29, 2021

Keith is Kaldi's VP of Operations, and Jillian oversees 8 locations as a regional manager. Five years later, Kaldi's is using the 7shifts team management platform to help run their business across more than a dozen locations. The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee?

Communication 370

Communication Employee Relations Coaching 2014 370

7 Shifts

JULY 25, 2024

Nearly half of all employees who have left a restaurant job before cite poor management as one of the main reasons for this high turnover. 46% of employees who quit say it's due to difficult managers. These employees leave for jobs with potentially higher pay, better managers, and more opportunities within the industry.

Management 221

Management Management Book Coaching 221

7 Shifts

JANUARY 5, 2022

That tool is 7shifts - the all-in-one team management platform built exclusively for restaurants. 7shifts specializes in breaking down communication barriers between restaurant staff and employees to make scheduling easier, improve employee engagement, and save restaurants thousands in labor costs. No more spreadsheets or whiteboards.

Back of House 368

Back of House Point of Sale Front of House Coaching 368

Modern Restaurant Management

MARCH 13, 2020

For myself, as a lifelong and collegiate-level athlete, I am reminded of the lessons in leadership taught to me by coaches, my family, and professional mentors. This includes communicating to their teams the precautions highlighted by the Centers for Disease Control.

Leadership 539

Leadership Sports Catering Customer Service 539

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Goliath Consulting

JULY 28, 2020

Soft-skills, defined by the Oxford Dictionary as “personal attributes that enable someone to interact effectively and harmoniously with other people”(3), will be more important than ever, and managers with a long-term vision for their restaurant are using this time as an opportunity to build and strengthen their team. Situational Leadership.

Leadership 348

Leadership Employee Relations Front of House Communication 348

Modern Restaurant Management

FEBRUARY 17, 2021

Good media coaching helps interviewees develop key messaging in advance, as well as an on-the-spot strategy during an uncertain or uncomfortable scenario. The more you understand the media outlet, the more you will be able to communicate with your audience. Tell your coach right away what worries you the most and why.

Coaching 474

Coaching Sourcing Sports Influencer 474

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY.

Leadership 471

Leadership Point of Sale Training Coaching 471

7 Shifts

OCTOBER 1, 2024

When it comes to operations, using restaurant management tools with easy scheduling features ensures you have the right number of staff during peak hours without over or under-scheduling. Restaurant task management software lets you create and track daily, weekly, or one-time tasks based on your team’s schedules.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

JANUARY 12, 2024

With Bojangles, we work alongside our Franchise Business Director, who regularly helps coach and support our team to grow sales and profits, adding to our strong support network. Open Communication Effective communication across all levels of operations is crucial for successful catering growth.

Catering 275

Catering Coaching Communication Customer Service 275

Embrace the Suck

JANUARY 20, 2021

We’re the result of years of poor management, treating staff as a line item and not as an asset. I have a rule that all my coaching clients must follow: 100% Thank U’s. Our inability to find staff—great staff who buy-in and stay—stems from one simple premise: We don’t treat people as well as we should.

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Mostly I want readers to believe that hourly workers really can do great things when they’re properly managed. Why write this book now?

Coaching 275

Coaching Franchise Franchising Book 275

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. MRM Restaurant Survival Guide Updates and COVID-19 Resources for Restaurants. Additional funding has been allocated for the Paycheck Protection Program (PPP ).

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

7 Shifts

SEPTEMBER 19, 2024

Solution: Team management software that handles scheduling, time clocking, and payroll in one place. That's why they were excited when 7shifts, their team management software, added payroll to the platform. Now, when managers confirm the timecards are accurate, Tiffany just clicks 'Submit payroll'.

Cash Management 370

Cash Management POS Customer Experience Food Truck 370

Modern Restaurant Management

JANUARY 8, 2021

Like a little cooking coach in the kitchen, today’s kitchen display systems calculate cook times and tell you when each component of an order needs to be fired, dropped, whipped or chopped. Increase Communication for Everyone. Keep Masks On, But Get In Sync.

Technology 395

Technology Front of House Kitchen Safety Back of House 395

7 Shifts

AUGUST 19, 2020

Pandemic or otherwise, staff turnover eats into your profitability and wastes a considerable amount of managers’ time. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. MRM Restaurant Survival Guide Updates and COVID-19 Resources for Restaurants. Additional funding has been allocated for the Paycheck Protection Program (PPP ).

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. They both went through a management training program.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Crunchtime

JANUARY 28, 2025

Multiunit leaders (MULs) have many different titlesArea Director, District Manager, Area Coach, and District Leader being the most common. But whatever their title, the job responsibilities are the same: above-store managers implement policy, develop teams, communicate goals, and align performance objectives across multiple markets.

Leadership 78

Leadership Coaching 2025 Training 78

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? It means everything you need to manage your team is in one place. That’s where 7shifts’ Task Management and Team Communication tools come in.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Hot Schedules

MAY 10, 2021

So how do you stack your bench and coach your own team to maximum efficiency? We’ve got a few tips from the workforce management front office here at Fourth. The best learning management systems can give you access controls using geo-fencing or IP address lockdowns. Employee Communication. b3lineicon|b3icon-presentation|?|Presentation.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Black Box Intelligence

DECEMBER 5, 2024

The Cost Let’s break down the real costs of traditional surveys: Receipt printing costs Survey platform fees Staff time managing programs Annoying your customers Incentive programs to get responses and encourage employees to ask Total? The gap widens: brands with an ASR of 4.4

Customer Service 78

Customer Service Coaching Restaurant Law Customer Experience 78

EATER

MAY 25, 2023

The genuine passion she displayed for the industry convinced the hiring managers that she’d excel in the marketing analyst role, and they were right. For example, in my sociology courses, I learned so much about how people relate to one another and communicate. She spent nearly four years with the company. I learn from them every day.

Innovation 246

Innovation Food Consumer Goods Food Supply 246

7 Shifts

JANUARY 31, 2023

Feedback is sent to your Manager Log Book, allowing you to monitor trends and search for past feedback. Provide additional assistance, training, and coaching to disengaged employees to inspire them to be more invested and engaged in their work.

Coaching 195

Coaching Training Book Customer Service 195