Modern Restaurant Management

FEBRUARY 18, 2020

In the short term, it’s QSR that will experience labor improvement, then fast-casual. Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery. Restaurants will become increasingly casual. Suzannah Gerber of Haven Foods.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

OCTOBER 1, 2024

In a study among casual dining restaurants , 91% of respondents said that an appealing ambiance prompts them to visit a particular establishment. Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

7 Shifts

MAY 31, 2021

For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. For example, at a casual family restaurant, the service model might look like this: The host greets the party and seats them.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. As both fine dining and casual restaurants have been busy implementing new technology over the past several years, we can now see the real-life effects.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

AUGUST 20, 2024

Fast food Fast casual restaurants typically have the highest table turnover rates since they focus on quick service and efficient operations. Casual restaurants Casual restaurants have lower turnover because they typically offer a more relaxed dining experience, with customers spending more time at their tables.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

NOVEMBER 16, 2021

It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers in hopes of earning a portion of their gratuities. Tip Pooling by FOH & BOH. Sharing tips with kitchen employees is an effective way to bridge the wage gap between FOH and BOH workers.

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Tip Distribution FOH Front of House Restaurant Law 195

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations.

Back of House 52

Back of House FOH BOH Front of House 52

Black Box Intelligence

SEPTEMBER 21, 2021

Quick-service and fast casual restaurants fall under the limited-service umbrella. Fine dining, upscale, casual family dining and casual dining restaurants fall under this category. Fast casual restaurants. The average guest check for fast casual restaurants is below $15. Casual dining restaurants.

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Fast Casual BOH Fine Dining FOH 98

Restaurant365

SEPTEMBER 4, 2020

Here are 9 tips for writing job descriptions that will attract the best employees for your restaurant business, plus a pack of seven FOH and BOH job description templates to get you started. Many may be looking for a fun, casual culture; while some tipped employees might think that tips are better in more a more formal environment.

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FOH BOH Hiring Fine Dining 97

7 Shifts

OCTOBER 24, 2019

Outfit pieces: Scrubs Allergy mask (optional) Stethoscope Lab coat Chef Flip FOH with BOH and put on your best chef’s hat, coat, or apron! If you work at a more casual bar or restaurant, you can go all-out with witches, ghosts, goblins, and more.

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BOH Point of Sale FOH Restaurant Law 236

Black Box Intelligence

OCTOBER 27, 2022

In other words, FOH employees are showing up and guests are taking notice. Limited-service includes quick service, and fast casual. Full-service includes casual, family, upscale casual, and fine dining. Limited-service segments: quick service and fast casual.

2022 98

2022 Point of Sale Fast Casual Fine Dining 98

The Restaurant Group

NOVEMBER 19, 2019

Food cost goals change depending what style of food service you provide; fast food, fast casual, casual dining, or fine dining. Portion control is a responsibility of both FOH and BOH. FOH employees need to charge the correct price for changes in menu items, they also need to verify orders are correct.

Management 68

Management Management FOH Fast Casual 68

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. As both fine dining and casual restaurants have been busy implementing new technology over the past several years, we can now see the real-life effects.

Management 195

Management Management Email Marketing Point of Sale 195

Lavu

MARCH 13, 2020

For fast-casual restaurants, opting for a mobile point-of-sale system makes the most sense. Streamline BOH and FOH Communications. The fastest way to boost productivity is by improving communications between the FOH and the kitchen. If the FOH and BOH are working hand in hand, why should their communications be limited?

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FOH Mobile Ordering BOH Front of House 78

Open for Business

MARCH 1, 2023

There’s no real business casual standard for restaurants. Casual restaurant interviews A more laid-back restaurant doesn’t mean laid-back interview preparation. Your approach to what to wear to an interview at a casual place can be more laid back though. For these jobs, keep it business casual. Keep it simple.

Front of House 78

Front of House Back of House Uniforms FOH 78

Aaron Allen & Associates

MARCH 3, 2022

It tracks all the transactions with a great level of detail (from the date and time to what items were purchased to returns or void checks, to how it was paid, who sold it, and what table were people seating in for casual dining restaurants). KDS can help your restaurant in several ways.

Management 120

Management Management Mobile Ordering Point of Sale 120

Margin Edge

JULY 23, 2020

Our co-founder, Roy Phillips, spent over 20 years with one of America’s largest casual-dining chains where an incentive structure played a key role in their company’s growth, individual store success, and team culture. This is a structure with GM’s, FOH managers, Kitchen managers/chefs in mind. Proposed Incentive Structure.

Cash Management 98

Cash Management FOH Fast Casual Hiring 98

Black Box Intelligence

SEPTEMBER 26, 2024

In addition, Fast Casual, and Upscale Casual were also successful. On the other hand, the segments with the smallest check growth were those in limited service (quick service and fast casual). Hourly FOH +3.6% +4.6% All three saw the biggest check growth during the month of August. better traffic growth and 4.6%

Front of House 52

Front of House Point of Sale Guest Recovery Back of House 52

Restaurant365

DECEMBER 1, 2021

Guests at the Coeur d’Alene location find the same delicious menu paired with 32 beers on tap and a great wine selection, offered in a casual space for watching sports. The owners, Chad and Meggie Foust, created Sweet Lou’s so that the entire family can enjoy the dining experience.

Hiring 78

Hiring Demo Communication Back of House 78

Restaurant365

MARCH 12, 2021

Guests at the Coeur d’Alene location find the same delicious menu paired with 32 beers on tap and a great wine selection, offered in a casual space for watching sports. The owners, Chad and Meggie Foust, created Sweet Lou’s so that the entire family can enjoy the dining experience.

Hiring 78

Hiring Demo Communication Back of House 78

Black Box Intelligence

OCTOBER 27, 2022

In other words, FOH employees are showing up and guests are taking notice. Another possible factor; there has been an increase in front-of-house employee retention and, compared to last year, a decrease in employee absences due to COVID-19.

2022 40

2022 Point of Sale Fast Casual Fine Dining 40

The Restaurant Times

NOVEMBER 19, 2021

Streamlined FOH And BOH Operations . Self-ordering kiosks have grown commonplace at fast-food and fast-casual restaurants around the world in recent years. Here is how automation can solve the restaurant staff shortage problem. . 4 Ways Automation Solves Restaurant Staff Shortage Problems. Self Ordering Kiosks.

Customer Experience 52

Customer Experience Customer Service Food Truck Food Order 52

Modern Restaurant Management

MARCH 11, 2025

For hiring platforms like foh&boh, the name of the game was volume, volume, volume. – Mary Pillow Thompson, founder of foh&boh Five years after the pandemic, Tom's Watch Bar has gained valuable perspective on what drives people to gather.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

The Restaurant Times

DECEMBER 26, 2020

A casual attitude towards reporting and analytics can often lead to the doom of your restaurant. You can streamline both FOH and BOH operations through your restaurant POS, help you save on both money and labor. This would help you have a lean menu that sells more of what customers prefer. No Reporting and Analytics.

Operations 52

Operations Loyalty Program Employee Relations Seasonal Menu 52

Apicbase

APRIL 5, 2022

Other restaurants like (fast) casual dining restaurants, full-service establishments, and sandwich shops have started rolling out a franchise network. Selecting the right tech will ensure BOH and FOH efficiency for years to come, but it will also help your business scale faster and more efficiently.

Franchising 52

Franchising Franchise Food License 52

Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech.

Management 52

Management Management Point of Sale Kitchen Safety 52

Apicbase

APRIL 20, 2022

Rest assured, none of the big-name restaurant franchises in the QSR, fast-casual or virtual space have grown to their current size by allowing franchisees to spreadsheet their way through operations and finances. In addition, it will ensure BOH and FOH efficiency (and consistency) for years to come.

Franchising 52

Franchising Franchise Cash Management Kitchen Safety 52

Lavu

MARCH 11, 2020

Front-of-house (FOH) management. Such a system is ideal for casual dining and fine dining restaurants struggling with long lines of customers waiting for a table. The feature is ideal for bars and casual dining restaurants that want to increase their table turn time. . Back-of-house (BOH) management. Employee scheduling.

Management 78

Management Management Cash Management Mobile Ordering 78

Modern Restaurant Management

DECEMBER 28, 2020

I see flat-fee QSR, hybrid or fast casual restaurants with fixed-price approachable menus of typically unattainable offerings, such as Burger Lobster (lobster) and Sugarfish (sushi, omakase) becoming more popular. For now, it's just a matter of figuring out how we're going to survive. Vegan and Veggie forward will continue to grow.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

7 Shifts

JANUARY 10, 2024

Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g., The decision ultimately depends on your finances, your staff, and your guests.

FOH 221

FOH Front of House Customer Service Back of House 221

7 Shifts

JANUARY 10, 2024

Getting buy-in from FOH staff is crucial, especially servers. There are advantages and disadvantages to using each method: Pros Cons Service Charge Guaranteed percentage for every cover More control over how money is used for staff (e.g., The decision ultimately depends on your finances, your staff, and your guests.

FOH 195

FOH Front of House Customer Service Back of House 195

Lavu

FEBRUARY 19, 2020

For popularizing casual dining and showing us the possibilities of lettuce. . His work with Chili’s created a space for the casual dining concept that T.G.I. He helped create casual dining, and if you counted the people from Brinker who now head up restaurant companies, you would be astounded.”. Friday’s first tapped into. “He

Fast Casual 78

Fast Casual Franchising Franchise Point of Sale 78

Restaurant365

JULY 8, 2021

” In addition, across all major segments, from fine dining to quick service restaurants to fast casual, owners and operators reported that “off-premises dining represents a larger proportion of sales than it did pre-coronavirus.” ” In fact, P.F. Undoubtedly, managing your labor over the past year has been difficult.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Modern Restaurant Management

APRIL 1, 2025

Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. Fast casuals follow with 36 percent prioritizing direct digital channels. Among the top 50, 34 are quick-service restaurants (QSRs), 11 are casual dining establishments, and five are midscale chains.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

APRIL 29, 2025

Within QSRs, fast-casual restaurants led the way, growing transactions by 2 percent in March. State of the Plate Olive Garden is the most popular casual dining restaurant with Americans in 2025, with 19 percent having dined at the Italian-themed restaurant in the past 90 days, according to a new report from YouGov.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488